Illinois State Tech Alerts

Resolved - Cherwell Outage

Incident Report for Illinois State University

Resolved

Cherwell services, including the desktop and web clients, as well as the ITHelp portal, are now available.

Start Time - Saturday, September 19, 5:08 AM CDT
End Time - Saturday, September 19, 6:17 AM CDT

Posted Sep 19, 2020 - 06:41 CDT

Identified

The Cherwell desktop and web clients, as well as the ITHelp portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService) are currently unavailable.

Start Time - Saturday, September 19, 5:08 AM CDT

Workarounds - No workarounds are currently available.

Posted Sep 19, 2020 - 06:06 CDT

This incident affected: Cherwell ITSM.