Pharos/uPrint Intermittent Slow Performance
Monitoring - We are currently monitoring slower-than-usual processing times at campus uPrint stations during peak hours. A resolution has been identified, and our technical team is actively working to implement the update. We appreciate your patience while we work to restore normal performance.
Oct 19, 2026 - 16:04 CDT
Campus Solutions Operational
Canvas Operational
Cognos Reporting Operational
Confluence Operational
Credit Card Payment Processing Operational
Help.IllinoisState.edu Operational
Housing and Dining Portal Operational
iPeople Operational
My.IllinoisState.edu Operational
Network Connectivity Operational
Network Drives & File Storage Operational
Microsoft 365 (Email, OneDrive, & Other Apps) Operational
Phishing Notifications Operational
Redbird Card Operational
ServiceNow Operational
Telephone and Voice Operational
ULID Account Management Operational
uPrint Student Printing Operational
Other IT Services Operational
IT Unit Notifications Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Campus Solutions Maintenance Oct 23, 2026 01:00-08:00 CDT

Campus Solutions will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal

Start Time - Friday, October 23, 1:00 AM

End Time - Friday, October 23, 8:00 AM

Workarounds - No workarounds will be available.
Posted on Oct 20, 2026 - 14:10 CDT

iPeople Maintenance Oct 29, 2026 01:00-07:00 CDT

iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Thursday, October 29, 1:00 AM

End Time - Thursday, October 29, 7:00 AM

Workarounds - No workaround will be available.
Posted on Oct 20, 2026 - 14:07 CDT

Oct 20, 2026

Resolved - Colleague Outage
Resolved - This incident has been resolved.
Oct 20, 16:18 CDT
Update - The Colleague service has been successfully restored, and all users can now access the system as normal.

Start Time - Tuesday, October 20, 3:11 PM

End Time - Tuesday, October 20, 3:50 PM
Oct 20, 16:17 CDT
Identified - Colleague is currently unavailable. User may experience an error when visiting Colleague.IllinoisState.edu

Start Time - Tusday, October 20, 3:11 PM

Workarounds - No workarounds are currently available.
Oct 20, 15:21 CDT

Oct 19, 2026

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Resolved - Pharos/uPrint Performance Degradation
Resolved - Pharos/uPrint service has remained stable and issue is resolved.

Start Time - Thursday, October 15, 12:19 PM

End Time - Thursday, October 15, 1:17 PM
Oct 16, 16:06 CDT
Monitoring - Administrators were able to stabilize and restore service yesterday (10/15) at 1:17 PM. They continue to monitor performance as they continue to work with the vendor to ensure ongoing performance.
Oct 16, 08:46 CDT
Investigating - Users may experience performance issues with Pharos/uPrint. Print jobs may be slow or may fail. Administrators are working to restore the service.

Start Time - Thursday, October 15, 12:19 PM

Workarounds - No workarounds are available.
Oct 15, 13:01 CDT

Oct 15, 2026

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

Colleague Maintenance
Completed - The scheduled maintenance has been completed.
Oct 12, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 06:15 CDT
Scheduled - Colleague will be undergoing infrastructure maintenance as part of ongoing efforts to improve system performance. Colleague will be unavailable for use during the maintenance period.

Start Time - Monday, October 12, 6:15 AM

End Time - Monday, October 12, 7:00 AM

Workarounds - No workarounds will be available.
Oct 8, 08:49 CDT

Oct 11, 2026

No incidents reported.

Oct 10, 2026

Campus Solutions Maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 17:01 CDT
Scheduled - Students, faculty, and staff will be unable to access Campus Solutions during the following maintenance. Impacted services include the following via My.IllinoisState.edu as well as the ISU mobile app:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly

Start Time - Friday, October 9, 5:00 PM

End Time - Saturday, October 10, 7:00 PM

Workarounds - No workarounds will be available.
Oct 5, 11:54 CDT
iPeople Maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 17:00 CDT
Scheduled - iPeople will be unavailable during the following maintenance window:

Start Time - Friday, October 9, 5:00 PM

End Time - Saturday, October 10, 1:00 PM

Workarounds - No workaround will be available.
Oct 8, 09:15 CDT

Oct 9, 2026

College of Engineering Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 15:00 CDT
Scheduled - Network maintenance is scheduled for the College of Engineering building. All network services (wired, wireless, VoIP) will experience outages for the duration of the maintenance window.

Start Time - Friday, October 9, 3:00 PM

End Time - Friday, October 9, 7:00 PM

Workarounds - No workarounds will be available.
Oct 5, 16:43 CDT

Oct 8, 2026

No incidents reported.

Oct 7, 2026

Confluence (Help.IllinoisState.edu) Maintenance
Completed - The scheduled maintenance has been completed.
Oct 7, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 07:00 CDT
Scheduled - Confluence, including Help.IllinoisState.edu, will be undergoing system maintenance. The system will be unavailable during the maintenance window.

Start Time - Wednesday, October 7, 7:00 AM

End Time - Wednesday, October 7, 9:00 AM

Workarounds - No workarounds will be available.
Oct 6, 16:21 CDT

Oct 6, 2026

Resolved - ScreenConnect Outage
Resolved - Administrators have restored service to ScreenConnect.IllinoisState.edu.

Actual Start Time - Tuesday, October 6, 9:05 AM

End Time - Tuesday, October 6, 3:10 PM
Oct 6, 15:50 CDT
Update - Administrators continue to work toward restoration of ScreenConnect.
Oct 6, 14:11 CDT
Identified - ScreenConnect is currently unavailable. Administrators are working with the vendor to restore service.

Start Time - Tuesday, October 6, 10:11 AM

Workarounds - No workarounds will be available.
Oct 6, 10:38 CDT
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