All Systems Operational

Campus Solutions Operational
Canvas Operational
Cognos Reporting Operational
Confluence Operational
Credit Card Payment Processing Operational
Help.IllinoisState.edu Operational
Housing and Dining Portal Operational
iPeople Operational
My.IllinoisState.edu Operational
Network Connectivity Operational
Network Drives & File Storage Operational
Microsoft 365 (Email, OneDrive, & Other Apps) Operational
Phishing Notifications Operational
Redbird Card Operational
ServiceNow Operational
Telephone and Voice Operational
ULID Account Management Operational
uPrint Student Printing Operational
Other IT Services Operational
IT Unit Notifications Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Campus Network Maintenance Sep 13, 2026 07:00-10:00 CDT

Network maintenance is scheduled for Sunday, September 13, 7 AM to 10 AM. The following buildings will experience an outage followed by intermittent degradation for the duration of the maintenance window.

• 308 Kingsley
• CEFCU Arena (Non-data centers)
• Center for Civic Engagement
• College Place Uptown
• Fairchild Hall
• Felmley Hall
• Felmley Science Annex
• Hancock Stadium
• Honors Program Building
• Horton Fieldhouse
• Julian Hall (Non data centers)
• Kauffman Football Building
• Moulton Hall
• Multicultural Center
• Nelson-Smith Building
• Professional Development Annex
• Rachel-Cooper Hall
• Science Lab Building
• Stevenson Hall (Non-data centers)
• Student Accounts Building
• Student Fitness Center and McCormick Hall
• Thomas Metcalf School
• Turner Hall

Start Time - Sunday, September 13, 7:00 AM

End Time - Sunday, September 13, 10:00 AM

Workarounds - No workarounds will be available.
Posted on Sep 09, 2026 - 13:07 CDT

Sep 12, 2026

No incidents reported today.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

College of Arts and Sciences I.T. Print Services Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:00 CDT
Scheduled - College of Arts and Sciences I.T. will be performing maintenance on a print server. During portions of this maintenance window, students, faculty, and staff will be unable to use printing services managed by the College of Arts & Sciences I.T. (CAS-IT) PaperCut system.

Start Time - Thursday, September 10, 9:00 PM

End Time - Thursday, September 10, 11:00 PM

Workarounds - No workaround will be available.
Sep 10, 09:10 CDT
University Registrar System Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 19:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 18:30 CDT
Scheduled - Students, faculty, and staff will be unable to access the following systems during the maintenance window:

• iTransfer.org (IAI): reports and iManage
• Grade Change (Registrar form)
• Incomplete Grades (Registrar form)

Start Time - Thursday, September 10, 6:30 PM

End Time - Thursday, September 10, 7:30 PM

Workarounds - No workarounds will be available.
Sep 10, 15:53 CDT

Sep 9, 2026

Pharos (uPrint) Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 07:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 06:30 CDT
Scheduled - Pharos (uPrint) Printing Services will be unavailable during the maintenance window.
Report post-maintenance issues through your normal support channels.

Start Time - Wednesday, September 9, 6:30 AM

End Time - Wednesday, September 9, 7:30 AM

Workarounds - No workarounds will be available.
Sep 3, 09:14 CDT

Sep 8, 2026

ConfigMgr Environment Migration
Completed - The scheduled maintenance has been completed.
Sep 8, 15:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 11:30 CDT
Scheduled - The ConfigMgr environment will be migrated to a new infrastructure platform. During this time, the management console will be offline, preventing administrators from performing standard tasks such as PXE-imaging new devices and deploying software. Additionally, Software Center will be unavailable for installing software and updates on endpoints.

Start Time - Tuesday, September 8, 11:30 AM

End Time - Tuesday, September 8, 3:30 PM

Workarounds - No workarounds will be available.
Aug 27, 13:35 CDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Enterprise File Service Maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 23:54 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 17:00 CDT
Scheduled - File shares hosted on the Enterprise File Service will be intermittently unavailable throughout the weekend. Please close any files you have open that are stored on these shares. These shares are most likely known as an H:\ or Q:\ drive.

Start Time - Friday, September 4, 5:00 PM

End Time - Sunday, September 6, 11:00 PM

Workarounds - No workaround will be available.
Sep 4, 11:13 CDT

Sep 3, 2026

Resolved - Campus Q & H Shared Drives Unavailable
Resolved - Campus Q & H shared drives availability has been restored.

Start Time - Thursday, September 3, 1:55 PM

End Time - Thursday, September 3, 5:03 PM
Sep 3, 18:27 CDT
Update - Administrators continue working toward a resolution.
Sep 3, 15:46 CDT
Investigating - Campus Q & H shared drives are unavailable. Administrators are working to resolve the incident.

Start Time - Thursday, September 3, 1:55 PM

Workarounds - No workarounds are available.
Sep 3, 14:47 CDT
Resolved - IBM Cognos Login Issue
Resolved - Administrators have confirmed the issue has been resolved.

Start Time - Thursday, September 3, 1:55 PM

End Time - Thursday, September 3, 2:21 PM

Workarounds - No workarounds were available.
Sep 3, 14:24 CDT
Investigating - IBM Cognos users may receive an error message when attempting to log in. Administrators are aware of this and are working to resolve it.

Start Time - Thursday, September 3, 1:55 PM

Workarounds - No workarounds are available.
Sep 3, 14:08 CDT

Sep 2, 2026

College of Arts and Sciences I.T. Print Services Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 20:00 CDT
Scheduled - College of Arts and Sciences I.T. will be performing maintenance on a print server. During this maintenance window, students, faculty, and staff will be unable to use printing services managed by the College of Arts & Sciences I.T. (CAS-IT) PaperCut system.

Start Time - Wednesday, September 2, 8:00 PM

End Time - Wednesday, September 2, 10:00 PM

Workarounds - No workaround will be available.
Sep 2, 11:48 CDT
LabStats Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 10:00 CDT
Scheduled - LabStats web portal access and reporting will be temporarily unavailable during the maintenance window. Endpoint client data collected during this window is expected to sync after the host reboots.

Start Time - Wednesday, September 2, 10:00 AM

End Time - Wednesday, September 2, 12:00 PM

Workarounds - No workaround will be available.
Aug 25, 10:00 CDT

Sep 1, 2026

Campus Solutions Census Day Data Lockdown
Completed - The scheduled maintenance has been completed.
Sep 1, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 11:00 CDT
Scheduled - Advisors will be unable to make changes to Student Program/Plan details during the maintenance window.

This affects only Advisors, only this page, and only the ability to make changes. All other aspects of the system should remain up and fully operational.

Start Time - Monday, August 31, 11:00 AM

End Time - Tuesday, September 1, 8:00 AM

Workarounds - No workarounds will be available.
Aug 21, 13:21 CDT
Resolved - My.IllinoisState and ISU Mobile App Performance Degraded
Resolved - Performance across My.IllinoisState.edu and the ISU Mobile App has remained stable, and all systems are operating normally. Active monitoring has concluded.

Start Time - Monday, August 31, 9:42 AM

End Time - Monday, August 31, 11:12 AM
Sep 1, 07:40 CDT
Monitoring - Administrators have resolved the performance issue and have reported services are stable. Students can now reliably view their information in both the ISU Mobile app as well as MY.IllinoisState.edu.

Although services have been restored, administrators will continue to monitor into the afternoon to ensure performance remains stable.
Aug 31, 11:38 CDT
Investigating - Adminstrators are currently investigating an intermittent issue affecting the viewing of certain student account and academic information within the ISU Mobile app and My.IllinoisState.edu.

The following features may or may not display properly or be temporarily unavailable:
• Class schedules
• Grades and academic records
• Financial account balances and billing details
• Account holds
• Personal profile details

Start Time - Monday, August 31, 9:42 AM

Workarounds - Closing the ISU Mobile App and restarting may resolve the issue.
Aug 31, 10:59 CDT
Resolved - Canvas Partial Outage / Degraded Performance
Resolved - This incident has been resolved.
Sep 1, 07:31 CDT
Update - Direct class links to Canvas within My.IllinoisState.edu have been re-enabled.
Aug 31, 15:47 CDT
Update - We are continuing to monitor for any further issues.
Aug 31, 15:37 CDT
Monitoring - Instructure has implemented a fix for the Canvas performance issues and is currently monitoring system stability.

Canvas should now be accessible, but we are keeping this incident active while we monitor performance across campus. If you continue to experience errors or login issues, please report them to the Technology Support Center.

Start Time - Monday, August 31, 12:38 PM

End Time - Monday, August 31, 3:21 PM
Aug 31, 15:37 CDT
Update - Instructure continues to investigate and address performance issues affecting Canvas.

While some users are now able to log in and see improved performance, the incident is not yet resolved. Others remain unable to access the system, and some logged-in users may encounter intermittent errors.

• Temporary Change: To help manage load and reduce errors, the direct Canvas links within the student class schedule in My.IllinoisState.edu have been temporarily disabled. Users should navigate directly to Canvas.IllinoisState.edu.

We will continue to monitor the situation and share updates as Instructure works toward a full resolution.
Aug 31, 14:15 CDT
Update - Instructure is currently investigating widespread performance issues affecting Canvas. Users visiting Canvas.IllinoisState.edu may encounter slow load times or the following error: "This website is under heavy load (request timed out)."

This is a vendor-wide issue not unique to Illinois State University. Instructure has been actively working on a resolution since 12:49 PM today.
Aug 31, 13:07 CDT
Investigating - Students, faculty and staff are reporting slow performance or an inability to log into Canvas.IllinoisState.edu. Administrators are actively working toward identifying the issue.

Start Time - Monday, August 31, 12:38 PM

Workarounds - No workarounds are currently available.
Aug 31, 12:50 CDT

Aug 31, 2026

Resolved - ISU Mobile App - Class Schedule Unavailable
Resolved - Some students may have been unable to view their class schedules in the ISU Mobile App. Administrators have confirmed the issue has been resolved and class schedules are viewable in the app.

Start Time - Sunday, August 30, 10:15 PM

End Time - Monday, August 31, 8:00 AM

Workarounds - No workarounds were available.
Aug 31, 08:46 CDT

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

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