Illinois State Tech Alerts

Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.





Apr 3, 09:41 CDT
Identified - Some users may be unable to access TMA billing reports hosted on reporting.ilstu.edu/reports from off-campus locations using the VPN. Administrators are aware and are investigating the issue.

Start Time - Thursday, April 2, 9:21 AM CDT
Workarounds - Impacted users may attempt to remote desktop to an on-campus computer and access the report site from there.
Apr 2, 09:38 CDT
Campus Solutions ? Operational
Cherwell ITSM ? Operational
Credit Card Payment Processing ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
ITHelp.IllinoisState.edu ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Office 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
ReggieNet ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Degraded Performance
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 6, 2020

No incidents reported today.

Apr 5, 2020

No incidents reported.

Apr 4, 2020
Resolved - Administrators advise the issue has been resolved, and users may now login to the Cherwell web and desktop clients, as well as the ITHelp portal (ITHelp.IllinoisState.edu) without issues.

Start Time - Saturday, April 4, 1:12 PM CDT
End Time - Saturday, April 4, 2:25 PM CDT
Apr 4, 14:41 CDT
Identified - Users attempting to login to the Cherwell web or desktop clients, as well as the ITHelp portal (ITHelp.IllinoisState.edu), may receive an error. Users who are already logged into Cherwell resources are unaffected.

Start Time - Saturday, April 4, 1:12 PM CDT

Workarounds - No workarounds are currently available.
Apr 4, 13:47 CDT
Resolved - Users attempting to reach a Technology Support Center analyst for assistance via Live Chat Support were unable to do so. Administrators have resolved the issue and Live Chat Support is now available.

Start Time - Saturday, April 4, 10:30 AM CDT
End Time - Saturday, April 4, 11:38 AM CDT

Workarounds - Technology Support Center representatives remained available for assistance via phone/email/web-form support.
Apr 4, 11:55 CDT
Apr 3, 2020
Resolved - Administrators advise that this issue has been resolved, and users may now connect to VPN normally.

Start Time - Thursday, April 2nd, 9:30 AM CDT
End Time -Thursday, April 2nd, 6:30 PM CDT
Apr 3, 08:08 CDT
Update - A second attempt at connecting to VPN, after receiving an error, will result in a successful connection.
Our vendor has provided a fix for this issue that will be implemented this evening.
Apr 2, 15:06 CDT
Identified - Faculty, Staff, and Students may receive an error when attempting to log in to establish a VPN connection.

Start Time - Thursday, April 2nd, 9:30 AM
Apr 2, 10:18 CDT
Apr 2, 2020
Resolved - Administrators have confirmed performance issues have been resolved.

Start Time - Thursday, April 2, 9:30 AM CDT
End Time - Thursday, April 2, 12:50 PM CDT
Apr 2, 12:55 CDT
Identified - Faculty and staff attempting to access iPeople may experience slow performance on login, as well as when navigating around the application. Most notably when attempting to submit time. Administrators are aware and are working to resolve the issue.

Start Time - Thursday, April 2, 9:30 AM CDT

Workarounds - No workarounds are currently available.
Apr 2, 09:48 CDT
Apr 1, 2020
Resolved - This incident has been resolved.
Apr 1, 15:19 CDT
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.


Recently, we notified you about updates to how we handle your account in accordance with new EU data regulations. It’s important that you review these updates and agree before March 27, 2020, otherwise, you will no longer have access to new emails.
Review and agree now

 
You may be asked to sign in to your email account first.
 
Your privacy is important to us. To learn more about our data practices and the controls we give you, visit our site. For more information about changes to our Terms of Service and Privacy Policy, read our FAQ.
If you have already taken action on this, you may disregard this email.
 
Best regards,
Illinois State University


Mar 26, 14:26 CDT
Resolved - This incident has been resolved.
Apr 1, 15:16 CDT
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.


This Job is currently recruiting. A Job that will not affect your present employment or studies, fun and it is very rewarding. You can also work from home due to the COVID-19 pandemic. You get to make up to THREE HUNDRED U.S.D (300.00) weekly only if you live in the United States.
This is my second month of working with the company and I feel need to share with my fellow school mates too, I guarantee you the total legitimacy of the company.

I refereed you with my personal school email so you can report me to the appropriate school authorities if it doesn't turn out to be real.

If You are interested you can visit their website at Executive Deskline Inc to apply and read more about the job.
Stay Safe.


Mar 26, 16:15 CDT
Resolved - This incident has been resolved.
Apr 1, 15:16 CDT
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.


Dear [Recipient Email Address],
Your outgoing email has been blocked for some reasons:
Please review the necessary action required from you.
Thank you,
Copyright © 2020 Microsoft Corporation. All Rights Reserved.
This message is for [Recipient Email Address] only. Please do not reply to this emails.
Disclaimer :- http://mail.bharatividyapeeth.edu/disclaimer.html


Mar 30, 08:27 CDT
Resolved - Administrators worked with our vendor to resolve the issue, and iPeople services are now performing as expected.

Start Time - Wednesday, April 1, 1:37 PM CDT
End Time - Wednesday, April 1, 2:56 PM CDT
Apr 1, 15:10 CDT
Identified - Users attempting to work in iPeople may experience slow performance on login, as well as when navigating around the application. Administrators are aware and are working to resolve the issue.

Start Time - Wednesday, April 1, 1:37 PM CDT

Workarounds - No workarounds are currently available.
Apr 1, 14:03 CDT
Mar 31, 2020
Completed - The scheduled maintenance has been completed.
Mar 31, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 19:02 CDT
Scheduled - The Confluence website (Docs.IllinoisState.edu) will be unavailable while maintenance is performed.

Start Time - Tuesday, March 31, 7:00 PM CDT

End Time - Tuesday, March 31, 9:00 PM CDT

Workaround - There are no workarounds available.
Mar 31, 10:17 CDT
Completed - The scheduled maintenance has been completed.
Mar 31, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 18:00 CDT
Scheduled - Standard patch maintenance will be performed on a SQL Server database server. The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• Archibus
• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment web site
• Facilities Management Small Scale Drawings
• Microsoft BitLocker Administration (MBAM)
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity (unavailable for the duration of the maintenance)
• WebTMA
• Work Order Cost Reports

Start Time - Tuesday, March 31, 6:00 PM CDT

End Time - Tuesday, March 31, 8:00 PM CDT

Workarounds - No workarounds are available.
Mar 31, 09:37 CDT
Mar 30, 2020
Resolved - Administrators advise this issue has been resolved and users may now submit documentation via the Jobs website.

Start Time - Monday, March 30, 1:11 PM CDT
End Time - Monday, March 30, 5:08 PM CDT
Mar 30, 17:48 CDT
Identified - Jobs.Ilstu.edu (PeopleAdmin) is experiencing degraded performance in the ability for users to submit application documents. Administrators and the vendor are aware of the issue and are working to restore performance.

Start Time - Monday, March 30, 1:11 PM CDT

Workarounds - No workarounds are currently available.
Mar 30, 13:51 CDT
Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 06:00 CDT
Scheduled - Students, faculty, and staff may be unable to access portions of My.IllinoisState.edu and/or performance may be degraded during the maintenance window. During this time, administrators will install the latest security and performance patches to ensure optimal performance for the portal platform.

Start Time - Sunday, March 29, 6:00 AM CDT

End Time - Sunday, March 29, 8:00 AM CDT

Workarounds - No workarounds are currently available.

Email Access - office365.illinoisstate.edu
ReggieNet - reggienet.illinoisstate.edu
Class Schedules and Student Center - cs.illinoisstate.edu
iPeople: - hcm.illinoisstate.edu
Mar 24, 12:28 CDT
Mar 28, 2020

No incidents reported.

Mar 27, 2020
Resolved - Administrators advise this issue has been resolved, and departmental file shares for the Athletics and VPSA departments are available.

Start Time - Friday, March 27, 11:10 AM CDT
End Time - Friday, March 27, 1:51 PM CDT
Mar 27, 14:19 CDT
Identified - The departmental file shares for the Athletics and VPSA departments are currently unavailable. The administrators are aware and working toward a resolution.

Start Time - Friday, March 27, 12:30 PM CDT

Workarounds - No workarounds are available.
Mar 27, 12:45 CDT
Mar 26, 2020
Resolved - The StarRez web client impact has been resolved.

Start Time - Thursday, March 26, 8:38 AM CDT

End Time - Thursday, March 26, 9:29 AM CDT
Mar 26, 10:28 CDT
Update - The StarRez vendor is reporting that the service is back online and is showing as stable. Administrators are monitoring the system to ensure the system remains stable.
Mar 26, 09:40 CDT
Identified - Staff are currently unable to log into the StarRez web client. The vendor is working to restore access.

Start Time - Thursday, March 26, 8:38 AM CDT

Workarounds - No workarounds are currently available.
Mar 26, 09:27 CDT
Mar 25, 2020
Resolved - The Cognos impact has been resolved.

Start Time - Wednesday, March 25, 8:12 AM CDT

End Time - Wednesday, March 25, 9:37 AM CDT
Mar 25, 09:44 CDT
Identified - Users attempting to access Cognos services may receive an error upon login. Administrators are aware and are working to resolve the issue.

Start Time - Wednesday, March 25, 8:12 AM CDT

Workarounds -No workarounds are currently available.
Mar 25, 08:55 CDT
Mar 24, 2020
Resolved - International calling from ISU Campus phones (softphone or desktop) has been restored.

Start Time - Monday, March 23, 3:00 PM CDT

End Time - Tuesday, March 24, 7:30 AM CDT
Mar 24, 08:03 CDT
Identified - International voice calls placed from ISU Campus phones (softphone or desktop) are currently being blocked by our vendor. We are working with the vendor to remove the block.

Start Time - Monday, March 23, 3:00 PM CDT

Workarounds - No workarounds are currently available.
Mar 23, 15:55 CDT
Mar 23, 2020
Resolved - Our Campus Solutions hosting vendor has made configuration adjustments to improve performance.

End Time - Monday, March 23, 5:10 PM CDT
Mar 23, 17:26 CDT
Identified - Campus Solutions is experiencing intermittent slow response times, sometimes completely non-responsive leading to an error page.

Start Time - Monday, March 23, 3:00 PM CDT

Workarounds - If you receive an error while attempting to sign in or excessive loading time, please close your browser and try again.
Mar 23, 16:03 CDT