Illinois State Tech Alerts

Phishing - Subject: Mailbox Storage Limit
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.



Your mailbox storage has reached 98% on the email server.

98%
100%



At 100% limit, Certain email features like;
· Sending messages
· Receiving messages
will not be available for your utilization.

Visit the Office 365 Portal
and sign in to adjust and maintain your Mailbox.

HELP DESK
© Information Technology Services


Apr 13, 08:10 CDT
Campus Solutions ? Operational
Cherwell ITSM ? Operational
Cognos Reporting ? Operational
Credit Card Payment Processing ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
ITHelp.IllinoisState.edu ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Office 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
ReggieNet ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Campus Solutions Maintenance Apr 15, 05:00-07:00 CDT
Campus Solutions will remain available to all users during the maintenance window. Some scheduled processing may be delayed until after the maintenance concludes.

Start Time - Thursday, April 15, 5:00 AM CDT

End Time - Thursday, April 15, 7:00 AM CDT

Workarounds - If any issues are experienced while logging in during the maintenance window, please try again.
Posted on Mar 31, 14:50 CDT
Campus Solutions Maintenance Apr 23, 17:00-23:00 CDT
The Campus Solutions application, as well as the Campus Solutions Reporting Copy database, will be unavailable during the maintenance window. Some nightly processing may be delayed until after the maintenance.

Start Time - Friday, April 23, 5:00 PM

End Time - Friday, April 23, 11:00 PM

Workarounds - No workarounds will be available.
Posted on Apr 8, 14:52 CDT
Past Incidents
Apr 14, 2021
WebTMA Extended Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 08:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 07:47 CDT
Scheduled - WebTMA, iServiceDesk, and TMA billing reports will be inaccessible during the extended maintenance period.

Start Time - Wednesday, April 14, 7:30 AM CDT

End Time - Wednesday, April 14, 8:30 AM CDT

Workarounds - No workarounds will be available
Apr 14, 07:45 CDT
WebTMA Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 07:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 03:30 CDT
Scheduled - WebTMA, iServiceDesk, and TMA billing reports will be inaccessible during the maintenance period.

Start Time - Wednesday, April 14, 3:30 AM CDT

End Time - Wednesday, April 14, 7:30 AM CDT

Workarounds - No workarounds will be available.
Apr 12, 11:10 CDT
Apr 13, 2021

Unresolved incident: Phishing - Subject: Mailbox Storage Limit.

Apr 12, 2021
Resolved - Cherwell Partial Outage
Resolved - The impact of users being unable to login to the Cherwell web client, as well as the ITHelp portal has been resolved.

Start Time - Monday, April 12, 8:30 AM CDT

End Time - Monday, April 12, 10:17 AM CDT
Apr 12, 10:25 CDT
Identified - Users may be unable to login to the Cherwell web client, as well as the ITHelp portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService). Administrators are working with our vendor toward a resolution.

Start Time - Monday, April 12, 8:30 AM CDT

Workarounds - No workarounds are currently available.
Apr 12, 10:06 CDT
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
iPeople Maintenance
Completed - The scheduled maintenance has been completed.
Apr 9, 22:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 17:00 CDT
Scheduled - The iPeople application, as well as the iPeople Reporting Copy database, will be unavailable during the maintenance window. Some nightly processing may be delayed until after the maintenance.

Start Time - Friday, April 9, 5:00 PM CDT

End Time - Friday, April 9, 10:30 PM CDT

Workarounds - No workarounds will be available.
Mar 30, 13:49 CDT
Resolved - Credit Card Payment Partial Outage
Resolved - Administrators have confirmed credit card payment processing on campus via a physical credit card machines functionality has been restored.

Start Time - Friday, April 9, 10:00 AM CDT

End Time - Friday, April 9, 10:45 AM CDT
Apr 9, 11:40 CDT
Identified - Credit card payment processing on campus via a physical credit card machines is unavailable at this time. Online payment processing is unaffected.

Start Time - Friday, April 9, 10:00 AM CDT

Workarounds - No workarounds are currently available.
Apr 9, 10:59 CDT
MetroNet Users accessing Office 365 Services
Resolved - This incident has been resolved.
Apr 9, 08:22 CDT
Identified - The Technology Support Center has received reports that Metronet customers may be experiencing Office 365 connectivity issues. Potential workarounds including using mobile/cellular data to access Office 365 services.

If you are a MetroNet customer experiencing issues accessing other ISU services, or are not a MetroNet customer and having issues accessing Office 365 services, please contact the Technology Support Center.
Apr 7, 15:20 CDT
Apr 8, 2021
Campus Wide Area Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 8, 06:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 05:00 CDT
Update - Campus resources affected by intermittent ISU network connectivity during the maintenance window includes, but are not limited to, access to:

• Admissions Portal
• Campus Solutions
• ReggieNet
• Cherwell
• Cognos Reporting
• Credit Card Payment Processing
• Housing and Dining Portal
• Network Drives and File Storage
• Redbird Card
• Campus phone system
• University Websites (including My.IllinoisState.edu and ITHelp.IllinoisState.edu)
• VPN
Apr 5, 15:44 CDT
Scheduled - Remote students, faculty, and staff will experience intermittent connectivity to campus resources, including VPN, during the maintenance window.  On campus users will experience intermittent connectivity when reaching resources outside of campus.
 
Impacted network systems include:

• Campus Wired Network
• Campus Wireless Network
• VPN

Start Time - Thursday, April 8, 5:00 AM CDT

End Time - Thursday, April 8, 6:30 AM CDT

Workarounds - No workarounds will be available.
Apr 5, 15:31 CDT
Apr 7, 2021
Resolved - Cognos Data Performance Degraded
Resolved - This Cognos impact where reports were only displaying data for 4/5/2021 was resolved at 1:23pm. All data in the data warehouse is up to date through 4/6/2021.

Start Time - Wednesday, April 7, 12:16 AM CST

End Time - Wednesday, April 7, 1:23 PM CST
Apr 7, 15:38 CDT
Identified - Please be aware that due to overnight job failures, some Cognos reports are displaying data as of end of day 04/05/21. We are currently working to get data from 04/06/21 loaded to the data warehouse and made available in Cognos reports.

Start Time - Wednesday, April 7, 12:16 AM CST

Workarounds - There are no workarounds available.
Apr 7, 08:47 CDT
Phishing - PAYROLL ACCOUNT UPDATE
Resolved - This incident has been resolved.
Apr 7, 15:20 CDT
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you responded to the sender or communicated with the email address in the message, consider any information you shared as being exposed. If that information included your username, password, personally identifiable information (e.g. SSN, address, phone number), you should change your password, change your security questions and assess your risk for identity theft.

For more information, refer to Recognizing and Responding to Identity Theft.

Hi

I would like to change the account on my Payroll to a new account and I would like to know if it will be effective for the next payment?

Thanks,
Name
Position


Mar 30, 13:30 CDT
Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021
ISU Website Load Balancer Maintenance
Completed - The scheduled maintenance has been completed.
Apr 1, 21:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 17:00 CDT
Scheduled - During the maintenance window, a server that controls the data flow for many university websites will be replaced. A single brief impact is anticipated sometime between 7:00 and 9:30 PM. If users receive an error when accessing or utilizing university websites, repeated attempts should prove successful after a few minutes.

If you receive an error please try the connection after a few minutes.

Start Time - Thursday, April 1, 5:00 PM CDT

End Time - Thursday, April 1, 9:30 PM CDT

Workarounds - No workarounds will be available.
Mar 31, 14:45 CDT
Mar 31, 2021
SQL Server Database Maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 18:00 CDT
Scheduled - The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

· Archibus
· AT Report Server
· Call Data Records
· Facilities iServiceDesk
· Facilities Management Condition Assessment web site
· Facilities Management Small Scale Drawings
· Microsoft BitLocker Administration (MBAM)
· Schlage
· Various Campus Solutions Interface ESB jobs
· Velocity
· WebTMA
· Work Order Cost Reports

Start Time - Wednesday, March 31, 6:00 PM CDT

End Time - Wednesday, March 31, 8:00 PM CDT

Workarounds - No workarounds will be available.
Mar 30, 13:56 CDT
Resolved - Campus Network Performance Degraded
Resolved - At this time, all campus network resources are available and functioning normally due to the implementation of an alternate configuration. The alternate configuration will remain in place for the time being until our primary configuration is restored during a future scheduled change.

Start Time - Monday, March 29, 3:40 PM CDT
End Time - Wednesday, March 31, 11:35 AM CDT
Mar 31, 12:41 CDT
Update - In an effort to restore service an unanticipated network impact occurred causing a disruption to several ISU applications. The disruption was from approximately 11:30-11:35. Application impacts included, but weren't limited to, ReggieNet, Slate, Cherwell, VPN, AWS, and PCI.
Mar 31, 11:43 CDT
Update - Campus resource access and network performance has improved significantly due to the implementation of a temporary fix. ISU administrators continue to work with local service providers until a permanent solution can be applied.
Mar 30, 15:39 CDT
Update - Remote locations outside of the Normal Campus have had their service restored as of 9:30 AM.

Some network testing is showing that one internet service provider is not handing off our traffic to another internet service provider correctly.
In addition to VPN Connections this may also impact:
• VMWare (such as Horizon)
• Remote Desktop Protocol
• General ISU Website Connectivity
These errors occur intermittently, and users may be able to bypass the error with multiple attempts.
Mar 30, 12:26 CDT
Update - Administrators continue to work with the vendor to resolve the network impact. At this time it is not expected that the impact will be resolved tonight.
Mar 29, 18:13 CDT
Identified - Students, faculty, and staff attempting to connect to VPN may be unable to establish a connection at this time. In addition, a number of remote locations outside of the Normal Campus may have degraded performance or no network connectivity to campus resources.

Start Time - Monday, March 29, 3:40 PM CDT

Workarounds - No workarounds are currently available.
Mar 29, 16:03 CDT
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