Pharos/uPrint Intermittent Slow Performance
Update - Pharos/MobilePrint services were updated to address poor performance of printing larger volume pdf print jobs. Initial reports of performance are promising and show a return to normal printing performance. Administrators and support staff continue to monitor to ensure long term viability of the implemented fix and reliable performance of the overall system.
Oct 27, 2026 - 10:47 CDT
Monitoring - We are currently monitoring slower-than-usual processing times at campus uPrint stations during peak hours. A resolution has been identified, and our technical team is actively working to implement the update. We appreciate your patience while we work to restore normal performance.
Oct 19, 2026 - 16:04 CDT
Campus Solutions Operational
Canvas Operational
Cognos Reporting Operational
Confluence Operational
Credit Card Payment Processing Operational
Help.IllinoisState.edu Operational
Housing and Dining Portal Operational
iPeople Operational
My.IllinoisState.edu Operational
Network Connectivity Operational
Network Drives & File Storage Operational
Microsoft 365 (Email, OneDrive, & Other Apps) Operational
Phishing Notifications Operational
Redbird Card Operational
ServiceNow Operational
Telephone and Voice Operational
ULID Account Management Operational
uPrint Student Printing Operational
Other IT Services Operational
IT Unit Notifications Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Campus Network Maintenance Nov 1, 2026 09:00-11:00 CST

Scheduled network infrastructure maintenance will occur during the designated timeframe below.

Service is not expected to be interrupted or degraded throughout this period. However, due to routine failover activities, there is a minimal risk of brief, intermittent disruptions to Datacenter systems and campus Internet connectivity.

Any impact, if experienced, should be brief and limited in duration.

Start Time - Sunday, November 1, 9:00 AM

End Time - Sunday, November 1, 11:00 AM

Workarounds - No workarounds will be available.
Posted on Oct 28, 2026 - 10:24 CDT

Canvas Maintenance Nov 5, 2026 03:00-06:00 CST

Canvas vendor Instructure, will be performing a major database version upgrade for the Canvas Outcomes service to improve system reliability, stability, and platform performance.

The following features will be unavailable during the maintenance window:

Learning Mastery Gradebook: Will not load data from the Outcomes Service.

New Quizzes Alignments: Outcome alignments cannot be viewed or created.

Reports: New Quizzes Outcome Analysis and Outcome Results Admin reports will be temporarily offline.

All other Canvas features and course tools outside of the Outcomes service will remain fully operational.

Start Time - Thursday, November 5, 3:00 AM

End Time - Thursday, November 5, 6:00 AM

Workarounds - No workarounds are currently available.
Posted on Oct 26, 2026 - 09:40 CDT

Oct 30, 2026

No incidents reported today.

Oct 29, 2026

SQL Server Database Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 18:00 CDT
Scheduled - The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:
• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment web site
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Thursday, October 29, 6:00 PM

End Time - Thursday, October 29, 8:00 PM

Workarounds - No workarounds will be available.
Oct 28, 10:31 CDT
Emergency Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 18:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 17:00 CDT
Scheduled - During the maintenance window the following campus-wide services may experience degradation:

• Secure Connect Clients
• VPN tunnels including the following services:
- Colleage
- iPeople/HCM
- Campus Solutions
• Azure Virtual Desktop
• Remote Offices:
- WGLT office at Bradley University
- Springfield College of Nursing
- Art Studios at Eastland Mall
- Golf Course Maintenance Shed

Start Time - Thursday, October 29, 5:00 PM

End Time - Thursday, October 29, 6:00 PM

Workarounds - No workarounds will be available.
Oct 29, 15:00 CDT
iPeople Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 01:00 CDT
Scheduled - iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Thursday, October 29, 1:00 AM

End Time - Thursday, October 29, 7:00 AM

Workarounds - No workaround will be available.
Oct 20, 14:07 CDT
Colleague Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 05:00 CDT
Scheduled - Colleague will be unavailable during the following maintenance period.

Start Time - Thursday, October 29, 5:00 AM

End Time - Thursday, October 29, 6:00 AM

Workarounds - No workarounds will be available.
Oct 28, 10:44 CDT

Oct 28, 2026

Achieve Maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 18:30 CDT
Scheduled - Achieve will be unavailable during the following maintenance period.

Start Time - Wednesday, October 28, 6:30 PM

End Time - Wednesday, October 28, 7:00 PM

Workarounds - No workarounds will be available.
Oct 28, 10:48 CDT
SolarWinds Orion Maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 16:00 CDT
Scheduled - SolarWinds Orion will experience periodic disruption of service during the maintenance window.

Start Time - Wednesday, October 28, 4:00 PM

End Time - Wednesday, October 28, 5:00 PM

Workarounds - No workarounds will be available.
Oct 28, 15:06 CDT
Campus Solutions & iPeople Maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 04:00 CDT
Scheduled - Campus Solutions and iPeople will be completely unavailable during the following maintenance window for critical patching.

Start Time - Wednesday, October 28, 4:00 AM

End Time - Wednesday, October 28, 7:00 AM

Workarounds - No workarounds will be available.
Oct 26, 12:18 CDT

Oct 27, 2026

Unresolved incident: Pharos/uPrint Intermittent Slow Performance.

Oct 26, 2026

Resolved - School of IT Terminal Server Outage
Resolved - The School of IT Terminal Servers, accessible via Login.IT.ilstu.edu, accessibility has been restored.
Oct 26, 09:36 CDT
Identified - The School of IT Terminal Servers, accessible via Login.IT.ilstu.edu, is unavailable at this time. Administrators are working to restore service. In the meantime it is suggested, students use the workaround of connecting via SSH or RDP.

Start Time - Friday, October 23, 12:04 PM

Workarounds - CAST KB - Connecting to terminal servers.
Oct 23, 12:34 CDT

Oct 25, 2026

Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 25, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 07:00 CDT
Scheduled - Network maintenance scheduled for Sunday, October 25, from 7:00 AM to 9:00 AM will impact the following services:

• Campus Wi-Fi: Unavailable at the start of the window, followed by intermittent connectivity through 9:00 AM.
• Residence Hall In-Room APs: Wired ports located on in-room wireless access points will be unavailable for the entire duration.
• Secure Client VPN: Users may experience intermittent authentication issues throughout the maintenance window.

The campus Wired Network will remain unaffected during the maintenance.

Start Time - Sunday, October 25, 7:00 AM

End Time - Sunday, October 25, 9:00 AM

Workarounds - No workarounds will be available.
Oct 23, 12:53 CDT

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 23, 21:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 21:00 CDT
Scheduled - ISU DNS server will undergo maintenance during the schedule maintenance window. As the system is fully redundant, no outages or degradation is expected.

Start Time - Friday, October 23, 9:00 PM

End Time - Friday, October 23, 9:30 PM

Workarounds - No workarounds will be available.
Oct 23, 12:48 CDT
Critical PHP Vulnerabilities
Resolved - IT has completed mitigation of externally accessible systems affected by these PHP vulnerabilities. Additional vendor-dependent updates will be addressed through normal IT maintenance and security processes. No further updates to this alert are anticipated.
Oct 23, 10:03 CDT
Monitoring - This Tech Alert will provide the campus community with updates to the ongoing worldwide PHP vulnerability mitigation efforts.

What it is: Two security flaws in PHP were identified that affect many websites, including some of ours at ISU. The companies that maintain PHP have released fixes today, and Universities, businesses, and government agencies around the world are applying those fixes this week. This is not related to the phishing emails that reached campus earlier this month.

What you may notice: Some university websites may be unavailable for short periods while they are updated. A few may be temporarily set to read-only, meaning you can view them but not submit forms or make changes. If a site you use is down, it is most likely being patched and will be back.

What we are doing: Technology Solutions is updating the systems it manages. The Information Security Office is monitoring for signs that any ISU system is being targeted and will take action to keep our systems and data secure until that system is patched and tested.

What you should do: If a website is behaving strangely or you experience an unexpected request for your password, please report it to the Technology Support Center.
Oct 21, 16:39 CDT
Campus Solutions Maintenance
Completed - The scheduled maintenance has been completed.
Oct 23, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 01:00 CDT
Scheduled - Campus Solutions will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal

Start Time - Friday, October 23, 1:00 AM

End Time - Friday, October 23, 8:00 AM

Workarounds - No workarounds will be available.
Oct 20, 14:10 CDT

Oct 22, 2026

GitLab Maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 17:00 CDT
Scheduled - GitLab will be unavailable during the maintenance window. End users will be unable to push, pull, or interact with the server for the entire maintenance window.

Start Time -Thursday, October 22, 5:00 PM

End Time - Thursday, October 22, 7:00 PM

Workarounds - No workarounds will be available.
Oct 22, 13:41 CDT

Oct 21, 2026

Oct 20, 2026

Resolved - Colleague Outage
Resolved - This incident has been resolved.
Oct 20, 16:18 CDT
Update - The Colleague service has been successfully restored, and all users can now access the system as normal.

Start Time - Tuesday, October 20, 3:11 PM

End Time - Tuesday, October 20, 3:50 PM
Oct 20, 16:17 CDT
Identified - Colleague is currently unavailable. User may experience an error when visiting Colleague.IllinoisState.edu

Start Time - Tusday, October 20, 3:11 PM

Workarounds - No workarounds are currently available.
Oct 20, 15:21 CDT

Oct 19, 2026

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Resolved - Pharos/uPrint Performance Degradation
Resolved - Pharos/uPrint service has remained stable and issue is resolved.

Start Time - Thursday, October 15, 12:19 PM

End Time - Thursday, October 15, 1:17 PM
Oct 16, 16:06 CDT
Monitoring - Administrators were able to stabilize and restore service yesterday (10/15) at 1:17 PM. They continue to monitor performance as they continue to work with the vendor to ensure ongoing performance.
Oct 16, 08:46 CDT
Investigating - Users may experience performance issues with Pharos/uPrint. Print jobs may be slow or may fail. Administrators are working to restore the service.

Start Time - Thursday, October 15, 12:19 PM

Workarounds - No workarounds are available.
Oct 15, 13:01 CDT
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