Illinois State Tech Alerts

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 2023 - 08:01 CDT
Scheduled - The following services will be unavailable in Hovey Hall and the Student Services Building during the following maintenance window.

• Wired Network
• Wireless Network
• VoIP Phone Services

Start Time - Sunday, September 24, 8:00 AM

End Time - Sunday, September 24, 5:00 PM

Workarounds - No workarounds will be available.

Campus Solutions
Operational
Canvas
Operational
Cherwell ITSM
Operational
Cognos Reporting
Operational
Credit Card Payment Processing
Operational
Help.IllinoisState.edu
Operational
Housing and Dining Portal
Operational
iPeople
Operational
My.IllinoisState.edu
Operational
Network Connectivity
Under Maintenance
Network Drives & File Storage
Operational
Office 365 (Email, OneDrive, & Other Apps)
Operational
Phishing Notifications
Operational
Redbird Card
Operational
ReggieNet
Operational
Telephone and Voice
Operational
ULID Account Management
Operational
uPrint Student Printing
Operational
Other IT Services
Operational
IT Unit Notifications
Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 24, 2023

Unresolved incident: Hovey/SSB Network Maintenance.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Resolved - Colleague performance has been restored.

Actual Start Time - Friday, September 22, 9:00 AM

End Time - Friday, September 22, 10:00 AM

Sep 22, 10:04 CDT
Identified - Colleague is experiencing degraded performance. Administrators are working to resolve slow performance.

Start Time - Friday, September 22, 9:22 AM

Workarounds - No workarounds are currently available.

Sep 22, 09:29 CDT
Sep 21, 2023
Resolved - Colleague services have been restored.

Start Time - Wednesday, September 21, Unknown

End Time - Wednesday, September 21, 10:16 AM

Sep 21, 10:18 CDT
Investigating - Colleague users have reported slow performance. As a result, administrators will restart Colleague at 9:55 AM as a recovery action. The system will be unavailable for a brief period of time.

Start Time - Wednesday, September 21, Unknown

Workarounds - No workarounds will be available.

Sep 21, 09:46 CDT
Sep 20, 2023
Completed - The scheduled maintenance has been completed.
Sep 20, 17:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 16:30 CDT
Scheduled - SSRS reporting for WebTMA, TMA billing and ISI Legacy will be unavailable for periods during the maintenance window.

Start Time - Wednesday, September 20, 4:30 PM

End Time - Wednesday, September 20, 5:45 PM

Workarounds - No workarounds will be available.

Sep 15, 11:06 CDT
Resolved - The vendor has confirmed the error resulting during login is related to a confirmed bug that will be resolved in the next release. The next release is slated to be implemented approximately within a week's time by the vendor. In the meantime, if a user receives the error they may need to refresh or login again to to proceed.
Sep 20, 14:41 CDT
Update - Logging into Vosaic via Canvas appears to be successful while logging in via Vosaic.com has produced an error for some users before processing and successfully completing the log in. Vosaic continues to work with ISU administrator to resolve this behavior.
Sep 19, 15:06 CDT
Identified - College of Education and College of Business users logging into Vosaic directly are met with an error and unable to access the product. Those accessing Vosaic from Canvas are met with some success. Administrators are working to resolve the issue.

Start Time - Monday, September 18, 9:15 PM

Workarounds - Accessing Vosaic via the Canvas LTI has proven to be somewhat successful.

Sep 19, 10:43 CDT
Completed - The scheduled maintenance has been completed.
Sep 20, 11:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 10:48 CDT
Scheduled - Colleague will be unavailable during the following maintenance window.

Start Time - Wednesday, September 20, 10:45 AM

End Time - Wednesday, September 20, 11:15 AM

Workarounds - No workarounds will be available.

Sep 20, 10:34 CDT
Sep 19, 2023
Sep 18, 2023
Resolved - Automatic Cherwell notifications are now processing successfully. Missed notifications to customers and support teams were processed and sent as a result of the impact resolution.

Start Time - Friday, September 15, 9:00 PM

End Time - Monday, September 18, 3:40 PM

Sep 18, 16:00 CDT
Identified - Automatic Cherwell notifications such as notifying customers upon ticket creation and ticket closures, or notifying support teams of ticket reassignment are not processing at this time. This does not impact tickets created from or updated via email. Administrators are working to resolve this issue.

Start Time - Friday, September 15, 9:00 PM

Workarounds - No workarounds are currently available.

Sep 18, 15:36 CDT
Resolved - The emergency maintenance has resolved the impact and all Confluence features are working as intended.

Start Time - Monday, September 18, 9:25 AM

End Time - Monday, September 18, 11:15 AM

Sep 18, 11:17 CDT
Identified - The following features produce an error in Confluence:

• “Publish” when creating a new article (unable to publish new content)
• “Recently worked on” link
• “Reorder Pages” tool in Space Tools

Start Time - Monday, September 18, 9:25 AM

Workarounds - No workarounds are currently available.

Sep 18, 10:33 CDT
Completed - The scheduled maintenance has been completed.
Sep 18, 11:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 11:01 CDT
Scheduled - Confluence will be unavailable during the following maintenance window.

Start Time - Monday, September 18, 11:00 AM

End Time - Monday, September 18, 11:15 AM

Workarounds - No workarounds will be available.

Sep 18, 10:55 CDT
Sep 17, 2023

No incidents reported.

Sep 16, 2023
Resolved - The Cherwell impact has been resolved.

Start Time - Friday, September 15, 9:00 PM

End Time - Saturday, September 16, 11:30 AM

Sep 16, 11:52 CDT
Identified - Users are unable to login to the Cherwell Desktop Client at this time.

Start Time - Saturday, September 16, 10:40 AM

Workarounds - Users can login to the Cherwell Web Client at https://isu.cherwellondemand.com/CherwellClient/ .

Sep 16, 11:11 CDT
Sep 15, 2023
Completed - The scheduled maintenance has been completed.
Sep 15, 05:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 05:00 CDT
Scheduled - During the maintenance window users may experience a brief interruption in all network services (wired, wireless, and VoIP).

Start Time - Friday, September 15, 5:00 AM

End Time - Friday, September 15, 5:15 AM

Workarounds - No workarounds will be available.

Sep 14, 15:04 CDT
Sep 14, 2023
Completed - The scheduled maintenance has been completed.
Sep 14, 13:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 12:01 CDT
Scheduled - Grouper will be unavailable for all or a portion of the following maintenance period.
New accounts created during this time will not receive an affiliation until maintenance has concluded.

Start Time - Thursday, September 14, 12:00 PM

End Time - Thursday, September 14, 1:15 PM

Workarounds - No workarounds will be available.

Sep 12, 07:57 CDT
Completed - The scheduled maintenance has been completed.
Sep 14, 07:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:01 CDT
Scheduled - During the maintenance window students will be unable to print using uPrint/Pharos printers.

Start Time - Thursday, September 14, 6:00 AM

End Time - Thursday, September 14, 7:00 AM

Workarounds- No workarounds will be available.

Sep 13, 16:21 CDT
Sep 13, 2023
Completed - The scheduled maintenance has been completed.
Sep 13, 16:24 CDT
Scheduled - The Wonsook Kim College of Fine Arts network share, CFAFILES01, will be inaccessible during the maintenance window.

Start Time - Wednesday, September 13, 7:30 AM

End Time - Wednesday, September 13, 7:45 AM

Workarounds - No workarounds will be available.

Sep 12, 12:35 CDT
Resolved - Administrators have confirmed network and phone services have been fully restored in affected areas of campus.

Start Time - Wednesday. September 13, 11:45 AM

End Time - Wednesday. September 13, 12:02 PM

Sep 13, 12:10 CDT
Update - Wired and wireless network service as well as VOIP phone services are currently unavailable in the following locations:

• Julian Hall
• Stevenson Hall
• Molton Hall
• Felmley Science Annex
• Felmley Hall of Science
• Science Laboratory Building
• Alamo II
• Uptown Crossing
• Center for Civic Engagement Building

Administrators are currently working to restore service.

Sep 13, 12:03 CDT
Identified - Portions of campus are experience a network and phone outage. Locations confirmed at this time, but not limited to, include Julian Hall, Molton Hall, Uptown Crossing and Stevenson Hall.

Start Time - Wednesday. September 13, 11:45 AM

Workarounds - No workarounds are currently available.

Sep 13, 11:57 CDT
Resolved - Users may have been unable to login to or use various features (such as saving) when trying to use Confluence or Statuspage.

Start Time - Wednesday, September 13, 9:15 AM

End Time - Wednesday, September 13, 9:55 AM

Workarounds - No workarounds were available.

Sep 13, 10:00 CDT
Sep 12, 2023
Resolved - Editing and authoring articles and events on News.IllinoisState.edu and Events.IllinoisState.edu is now working properly. The issue has been resolved.

Start Time - Monday, September 11, 8:00 AM

End Time - Tuesday, September 12, 12:47 AM

Sep 12, 10:48 CDT
Update - We are continuing to work on a fix for this issue.
Sep 11, 10:20 CDT
Identified - Editing articles and events on News.IllinoisState.edu and Events.IllinoisState.edu is unavailable at this time.
Edit features are unavailable and saving an edited post results in an "Updating Failed" error. It is believed authoring articles and events produces similar behavior. Administrators are working to resolve the issue.

Start Time - Monday, September 11, 8:00 AM

Workarounds - No workarounds are available at this time.

Sep 11, 10:19 CDT
Sep 11, 2023
Completed - The scheduled maintenance has been completed.
Sep 11, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 18:00 CDT
Scheduled - The following services will be unavailable during the following maintenance window:

• Archibus
• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment web site
• Facilities Management Small Scale Drawings
• Microsoft BitLocker Administration (MBAM)
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• WebTMA
• Work Order Cost Reports

Start Time - Monday, September 11, 6:00 PM

End Time - Monday, September 11, 8:00 PM

Workarounds - No workarounds will be available.

Sep 6, 13:50 CDT
Sep 10, 2023
Resolved - Power and network services have been restored to all affected locations.

End Time - Sunday, September 10, 11:00 AM

Sep 10, 11:23 CDT
Identified - A power outage is impacting some of the ISU campus and is impacting Network services in some locations.

Known Impacted buildings are:

• DeGarmo Hall
• Some of Milner Library
• Some of Stevenson Hall

Start Time - Sunday, September 10, 7:40 AM

Workarounds - No workarounds are available at this time.

Sep 10, 09:11 CDT