Illinois State Tech Alerts

All Systems Operational

Campus Solutions Operational
Canvas Operational
Cognos Reporting Operational
Confluence Operational
Credit Card Payment Processing Operational
Help.IllinoisState.edu Operational
Housing and Dining Portal Operational
iPeople Operational
My.IllinoisState.edu Operational
Network Connectivity Operational
Network Drives & File Storage Operational
Microsoft 365 (Email, OneDrive, & Other Apps) Operational
Phishing Notifications Operational
Redbird Card Operational
ServiceNow Operational
Telephone and Voice Operational
ULID Account Management Operational
uPrint Student Printing Operational
Other IT Services Operational
IT Unit Notifications Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Campus Network Maintenance Aug 27, 2026 04:00-05:00 CDT

Network maintenance is scheduled for Thursday, August 27th, 4 AM to 5 AM. All connected devices in the following buildings will experience about a 15-minute outage:

• Fell Hall
• Cook Hall
• Edwards Hall
• Degarmo Hall
• South Campus Power Plant
• Hovey Hall
• Schroeder Hall
• Heating Plant
• Student Services Building
• 211 N. University (ROTC)
• Bone Student Center
• Bowling & Billiards Center
• Milner Library
• 305 N. School (Sustainability)
• 302 N. Normal (Risk Management)
• MCN Simulation Center
• ISU Farm
• Bradley University - Morgan Hall (WCBU)
• MCN Springfield
• College of Engineering

Start Time - Thursday, August 27, 4:00 AM

End Time - Thursday, August 27, 5:00 AM

Workarounds - No workarounds will be available.
Posted on Aug 26, 2026 - 08:42 CDT

Campus Network Maintenance Aug 27, 2026 17:00-18:00 CDT

Network maintenance is scheduled for Thursday, August 27th, from 5 PM to 6 PM. During the maintenance window, internet and digital phone service will remain available. However, some analog phone services will be unavailable, and some VPN tunnels may drop and require reconnection. Other users may notice a brief service interruption.

Start Time - Thursday, August 27, 5:00 PM

End Time - Thursday, August 27, 6:00 PM

Workarounds - No workarounds will be available.
Posted on Aug 26, 2026 - 08:47 CDT

SQL Server Database Maintenance Aug 27, 2026 18:00-20:00 CDT

Standard patch maintenance will be performed on a SQL Server database server. The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment website
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Thursday, August 27, 6:00 PM

End Time - Thursday, August 27, 8:00 PM

Workarounds - No workarounds will be available.
Posted on Aug 26, 2026 - 09:03 CDT

Campus Network Maintenance Aug 28, 2026 04:00-05:00 CDT

Network maintenance is scheduled for Friday, August 28th, 4 AM to 5 AM. All connected devices in the following buildings will experience about a 15-minute outage:

• State Farm Hall of Business
• Old Union
• Office of Residential Life
• S. University Parking Garage
• Center for Performing Arts
• Williams Hall
• Williams Hall Annex
• Center for Visual Arts
• Centennial West
• Centennial East
• University High School
• Campus Recreation Operations
• Marian Kneer Softball Stadium
• Soccer Press Box
• John Green Building
• Bill Waller Parking Services Building
• 711 N Main (Nite Ride)
• University Residence
• Golf Course Pro Shop
• Golf Team Hitting Facility
• Alumni Center
• Duffy Bass Field
• Daily Vidette Building
• Ropp Agriculture Building
• Hudelson Building
• Carter Harris Physical Plant Office
• Carter Harris Physical Plant Shop
• Campus Services Building (Grounds)
• Redbird Adventure Center
• Classroom Building #2 (Weaver's)
• Athletics Indoor Practice Facility
• ORL Laundry Building
• 604 N. Adelaide St. (Firehouse)
• Administrative Building #1
• Activity & Recreation Center
• MFA Studio (Eastland Mall)
• Ewing Manor
• Golf Course Maintenance Shed
• Horticulture Center
• Uptown Station Gallery
• Warehouse 1
• Warehouse 2

Start Time - Friday, August 28, 4:00 AM

End Time - Friday, August 28, 5:00 AM

Workarounds - No workarounds will be available.
Posted on Aug 26, 2026 - 08:54 CDT

Campus Solutions Census Day Data Lockdown Aug 31, 2026 11:00 - Sep 1, 2026 08:00 CDT

Advisors will be unable to make changes to Student Program/Plan details during the maintenance window.

This affects only Advisors, only this page, and only the ability to make changes. All other aspects of the system should remain up and fully operational.

Start Time - Monday, August 31, 11:00 AM

End Time - Tuesday, September 1, 8:00 AM

Workarounds - No workarounds will be available.
Posted on Aug 21, 2026 - 13:21 CDT

LabStats Maintenance Sep 2, 2026 10:00-12:00 CDT

LabStats web portal access and reporting will be temporarily unavailable during the maintenance window. Endpoint client data collected during this window is expected to sync after the host reboots.

Start Time - Wednesday, September 2, 10:00 AM

End Time - Wednesday, September 2, 12:00 PM

Workarounds - No workaround will be available.
Posted on Aug 25, 2026 - 10:00 CDT

Aug 26, 2026

Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 17:00 CDT
Scheduled - Network maintenance is scheduled for Wednesday, August 26th, from 5 PM to 6 PM. During the maintenance window, internet and digital phone service will remain available. However, some analog phone services will be unavailable, and some VPN tunnels may drop and require reconnection. Other users may notice a brief service interruption.

Start Time - Wednesday, August 26, 5:00 PM

End Time - Wednesday, August 26, 6:00 PM

Workarounds - No workarounds will be available.
Aug 25, 15:54 CDT
Listserv Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 17:50 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 16:50 CDT
Scheduled - All Listerv services will be unavailable during the following maintenance window:

Start Time - Wednesday, August 26, 4:50 PM

End Time - Wednesday, August 26, 5:50 PM

Workarounds - No workarounds will be available.
Aug 26, 08:28 CDT
Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 04:00 CDT
Scheduled - Network maintenance is scheduled for Wednesday, August 26th, 4 AM to 5 AM. All connected devices in the following buildings will experience about a 15-minute outage:

• Julian Hall
• Science Lab Building
• Center for Civic Engagement
• Stevenson Hall
• Moultan Hall
• College Place Uptown
• Felmley Hall of Science
• Felmley Science Annex
• Redbird Spirit Shop
• CEFCU Arena
• Student Fitness Center and McCormick Hall
• Hancock Stadium
• Nelson Smith Building
• Kauffman Football Building
• Horton Fieldhouse
• Fairchild Hall
• Rachel Cooper
• Multicultural Center
• Student Accounts Building
• Honors Program Building
• Center for Math, Science and Technology
• Thomas Metcalf School
• Turner Hall
• 308 Kingsley St.

Start Time - Wednesday, August 26, 4:00 AM

End Time - Wednesday, August 26, 5:00 AM

Workarounds - No workarounds will be available.
Aug 25, 15:42 CDT
Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 23:00 CDT
Scheduled - Network maintenance is scheduled for Tuesday, August 25th, from 11 PM to 12 AM. Due to the redundant nature of the system, no outages or degradations are expected.

Start Time - Tuesday, August 25, 11:00 PM

End Time - Tuesday, August 25, 12:00 AM

Workarounds - No workarounds will be available.
Aug 25, 15:19 CDT

Aug 25, 2026

Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Aug 25, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 19:00 CDT
Scheduled - Network maintenance is scheduled for Tuesday, August 25th, from 7 PM to 9 PM. Due to the redundant nature of the system, no outages or degradations are expected.

Start Time - Tuesday, August 25, 7:00 PM

End Time - Tuesday, August 25, 9:00 PM

Workarounds - No workarounds will be available.
Aug 25, 14:49 CDT
Listserv Portal Unavailable
Resolved - Administrators identified the source of the impact and restored service.

End Time - Tuesday, August 25th at 5:30 PM
Aug 25, 17:39 CDT
Identified - The Listserv portal at https://listserv.ilstu.edu/ is unavailable.

Start Time - (First reported), Tuesday, August 25th at 5:00 PM

Workarounds - No workarounds are currently available.
Aug 25, 17:06 CDT

Aug 24, 2026

Resolved - ISU Mobile App Performance Degraded
Resolved - This incident has been resolved.
Aug 24, 12:12 CDT
Monitoring - Users may have experienced slow loading times or difficulty opening the ISU Mobile App this morning. This was due to an external vendor infrastructure issue (Modo Labs). The vendor has applied a fix, and normal functionality has been restored.

Start Time - Monday, August 24, 8:54 AM

End Time - Monday, August 24, 10:02 AM
Aug 24, 10:15 CDT
ISU Mobile App - Class Schedule Unavailable
Resolved - This incident has been resolved.
Aug 24, 08:26 CDT
Update - Students have verified they can see their class schedules in the ISU Mobile App. Administrators are reviewing logs and will continue to monitor for recurrence of impact.

End Time - Monday, August 24th, 6:56 AM (Last Reported Incident)
Aug 24, 08:25 CDT
Update - The most recent report was this morning, Monday, at 6:56 AM. No reports of incidents in the past 45 minutes. Administrators have been contacted, and the Technology Support Center is monitoring for additional impact reports.

We have received confirmation that students can view their class schedules on the My.Illinoisstate.edu portal.
Aug 24, 07:47 CDT
Identified - Students have reported being unable to view their class schedules in the ISU Mobile app.

Start Time - Saturday, August 23th, 7:00 PM (First Reported)

Workarounds - No workarounds are currently available.
Aug 24, 07:26 CDT

Aug 23, 2026

Campus Solutions Maintenance
Completed - The scheduled maintenance has been completed.
Aug 23, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 17:00 CDT
Scheduled - Campus Solutions will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal

Start Time - Friday, August 21, 5:00 PM

End Time - Sunday, August 23, 1:00 PM

Workarounds - No workarounds will be available.
Aug 14, 13:33 CDT

Aug 22, 2026

iPeople Maintenance
Completed - The scheduled maintenance has been completed.
Aug 22, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 17:00 CDT
Scheduled - iPeople/HCM services will be unavailable for all or part of the maintenance window due to PeopleSoft maintenance. Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Friday, August 21, 5:00 PM

End Time - Saturday, August 22, 1:00 PM

Workarounds - No workaround will be available.
Aug 14, 14:08 CDT

Aug 21, 2026

Confluence Maintenance
Completed - The scheduled maintenance has been completed.
Aug 21, 08:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 07:30 CDT
Scheduled - Help.IllinoisState.edu knowledge articles and Confluence will be unavailable during the maintenance period.

Start Time - Friday, August 21st, 7:00 AM

End Time - Friday, August 21st, 8:30 AM

Workarounds - No workarounds will be available.
Aug 21, 07:19 CDT

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

Resolved - Ansible Application Outage
Resolved - The Ansible application, which enables the password and MFA reset processes, among others, was unavailable. Administrators restored the service.

Start Time - Tuesday, August 18, 1:51 PM

End Time - Tuesday, August 18, 2:18 PM
Aug 18, 13:30 CDT

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

Campus VPN Maintenance
Completed - The scheduled maintenance has been completed.
Aug 14, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 17:00 CDT
Scheduled - The campus VPN will be undergoing necessary maintenance during the following scheduled timeframe. No service interruptions are expected.

Start Time - Friday, August 14, 5:00 PM

End Time - Friday, August 14, 6:00 PM

Workarounds - No workarounds will be available.
Aug 13, 12:26 CDT
Resolved - U.Commerce Outage
Resolved - The vendor has resolved the U.Commerce login issue.

Start Time - Friday, August 14, 8:28 AM

End Time - Friday, August 14, 10:31 AM
Aug 14, 11:46 CDT
Investigating - The vendor has reported a login issue affecting access to U.Commerce. Users cannot log in to run reports, process refunds, or make changes to their uStores. As part of U.Commerce, the Payment Gateway is unavailable, and users cannot run reports. Employees with Bill+Payment access cannot log in to run reports or review records.

The vendor is working to restore service.

Start Time - Friday, August 14, 8:28 AM

Workarounds - No workarounds are currently available.
Aug 14, 08:48 CDT
Colleague Maintenance
Completed - The scheduled maintenance has been completed.
Aug 14, 06:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 05:00 CDT
Scheduled - Colleague will be unavailable during the maintenance window. Users should contact their normal support channels after maintenance has concluded for any issues.

Start Time - Friday, August 14, 5:00 AM

End Time - Friday, August 14, 6:30 AM

Workarounds - No workarounds will be available.
Aug 11, 08:38 CDT

Aug 13, 2026

No incidents reported.

Aug 12, 2026

Resolved - Campus Digital Signage Outage
Resolved - Admins have confirmed that service has been restored.

Start Time - Wednesday, August 12, 11:04 AM

End Time - Wednesday, August 12, 12:54 PM
Aug 12, 12:55 CDT
Investigating - Campus digital signage is not working properly. Administrators are working to recover signs that were knocked offline by a licensing issue.

Start Time - Wednesday, August 12, 11:04 AM

Workarounds - No workarounds are currently available.
Aug 12, 11:46 CDT
Confluence/Help.IllinoisState.edu Maintenance
Completed - The scheduled maintenance has been completed.
Aug 12, 08:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 16:10 CDT
Scheduled - Confluence, including Help.IllinoisState.edu, will be unavailable during the maintenance window.

Start Time - Monday, August 10, 4:10 PM

End Time - Monday, August 10, 4:50 PM

Workarounds - No workarounds will be available.
Aug 6, 15:08 CDT
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