Illinois State Tech Alerts

All Systems Operational

Campus Solutions Operational
Canvas Operational
Cognos Reporting Operational
Confluence Operational
Credit Card Payment Processing Operational
Help.IllinoisState.edu Operational
Housing and Dining Portal Operational
iPeople Operational
My.IllinoisState.edu Operational
Network Connectivity Operational
Network Drives & File Storage Operational
Microsoft 365 (Email, OneDrive, & Other Apps) Operational
Phishing Notifications Operational
Redbird Card Operational
ServiceNow Operational
Telephone and Voice Operational
ULID Account Management Operational
uPrint Student Printing Operational
Other IT Services Operational
IT Unit Notifications Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 8, 2026

No incidents reported today.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026
Resolved - Cognos Down - Authentication Error
Resolved - Administrators have confirmed that the incident has been resolved.

Start Time - Friday, June 26, 7:00 AM

End Time -  Friday, June 26, 9:30 AM

Workarounds - No workarounds were available.
Jun 26, 09:44 CDT
Update - We are continuing to investigate this issue.
Jun 26, 08:54 CDT
Investigating - Cognos Users are unable to access the application due to an authentication error. Administrators are investigating.

Start Time - Friday, June 26, 7:00 AM

Workarounds - No workarounds are currently available.
Jun 26, 08:53 CDT
Resolved - TouchNet Outage
Resolved - The TouchNet vendor has confirmed that their incident has been resolved.

Start Time - Friday, June 26, 8:34 AM

End Time - Friday, June 26, 9:14 AM

Workarounds - No workarounds were available.
Jun 26, 09:21 CDT
Update - We are continuing to investigate this issue.
Jun 26, 08:46 CDT
Investigating - TouchNet users cannot log into uCommerce Central, and Students/Parents are unable to log into the Students Accounts Portal (Bill+Payment).
TouchNet vendor is aware and engaged and has begun an investigation and resolution.

Start Time - Friday, June 26, 8:34 AM

Workarounds - No workarounds are currently available.
Jun 26, 08:46 CDT
Jun 25, 2026
Resolved - Kuali Outage
Resolved - The Kuali vendor was aware of an issue where environments were unavailable. The vendor has confirmed this issue has been resolved and performance has been restored.

Start Time - Thursday, June 25, 2:35 PM

End Time - Thursday, June 25, 2:58 PM

Workarounds - No workarounds were available.
Jun 25, 14:30 CDT
Jun 24, 2026
SQL Server Database Maintenance
Completed - The scheduled maintenance has been completed.
Jun 24, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 18:00 CDT
Scheduled - Standard patch maintenance will be performed on a SQL Server database server. Databases will be unavailable during the server reboot. The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment website
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Wednesday, June 24, 6:00 PM

End Time - Wednesday, June 24, 8:00 PM

Workarounds - No workarounds will be available.
Jun 24, 09:04 CDT
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