Illinois State Tech Alerts

Investigating - Content created in Confluence with ISU custom macros is resulting in errors:

Start Time - Unknown

Workarounds - No workarounds are available.

Jun 18, 2024 - 15:47 CDT
Campus Solutions ? Operational
Canvas ? Operational
Cherwell ITSM ? Operational
Cognos Reporting ? Operational
Credit Card Payment Processing ? Operational
Help.IllinoisState.edu ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Office 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The campus wireless network will be unavailable during the following maintenance period in Nelson Smith 1st Floor:

Start Time - - Tuesday, June 25, 7:30 AM

End Time - Tuesday, June 25, 7:45 AM

Workarounds - No workarounds will be available.

Posted on Jun 20, 2024 - 10:17 CDT
Hovey Hall Wireless Network Maintenance Jun 26, 2024 09:00-16:00 CDT
The campus wireless network will be unavailable during the following maintenance period in Hovey Hall. The campus wired network and VOIP services will be unaffected and available during the maintenance.

Start Time - Wednesday, June 26, 9:00 AM

End Time - Wednesday, June 26, 4:00 PM

Workarounds - No workarounds will be available.

Posted on Jun 26, 2024 - 09:00 CDT
Fell Hall Network Maintenance Jun 30, 2024 08:00-15:00 CDT
The following network services will be unavailable during the maintenance period for Fell Hall with the exception of the North side of the basement and the South side 1st floor.

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Sunday, June 30, 8:00 AM

End Time - Sunday, June 30, 3:00 PM

Workarounds - No workarounds will be available.

Posted on Jun 12, 2024 - 10:25 CDT
The campus wireless network will be unavailable during the following maintenance period in the Student Services Building. The campus wired network and VOIP services will be unaffected and available during the maintenance.

Start Time - Tuesday, July 2, 9:00 AM

End Time - Tuesday, July 2, 4:00 PM

Workarounds - No workarounds will be available.

Posted on Jun 12, 2024 - 10:26 CDT
Campus Solutions Maintenance Jul 20, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:46 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, July 20, 2:30 AM

End Time - Saturday, July 20, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:30 CDT
Campus Solutions Maintenance Aug 17, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:46 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, August 17, 2:30 AM

End Time - Saturday, August 17, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:30 CDT
Campus Solutions Maintenance Sep 21, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:47 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, September 21, 2:30 AM

End Time - Saturday, September 21, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:31 CDT
Campus Solutions Maintenance Oct 19, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:48 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, October 19, 2:30 AM

End Time - Saturday, October 19, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:31 CDT
Campus Solutions Maintenance Nov 16, 2024 02:30-05:30 CST
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:49 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, November 16, 2:30 AM

End Time - Saturday, November 16, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:31 CDT
Campus Solutions Maintenance Dec 21, 2024 02:30-05:30 CST
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:48 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, December 21, 2:30 AM

End Time - Saturday, December 21, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:31 CDT
Past Incidents
Jun 23, 2024
Completed - The scheduled maintenance has been completed.
Jun 23, 07:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 07:00 CDT
Scheduled - Students, faculty, and staff will be unable to access campus network resources in the Bone Student Center & Student Fitness Center during the maintenance window. Impacted network systems include:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Sunday, June 23, 7:00 AM

End Time - Sunday, June 23, 7:15 AM

Workarounds - No workarounds will be available.

Jun 20, 14:07 CDT
Jun 22, 2024
Completed - The scheduled maintenance has been completed.
Jun 22, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 19:00 CDT
Scheduled - The Cherwell desktop client, browser client, and ITHelp Portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService) may be unavailable during the maintenance window.

Start Time - Friday, June 21, 9:00 PM

End Time - Saturday, June 22, 3:00 AM

Workarounds - No workarounds will be available.

Jun 17, 09:51 CDT
Jun 21, 2024
Completed - The scheduled maintenance has been completed.
Jun 21, 07:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 07:00 CDT
Scheduled - Students, faculty, and staff will be unable to access network resources on the north side of the basement and 1st floor of the Center for the Visual Arts during the maintenance window. Impacted network systems include:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Friday, June 21, 7:00 AM

End Time - Friday, June 21, 7:30 AM

Workarounds - No workarounds will be available.

Jun 20, 14:07 CDT
Jun 20, 2024
Resolved - Administrators have confirmed the ScreenConnect service has been restored.

Start Time - Thursday, June 20, 10:04 AM

End Time - Thursday, June 20, 12:05 PM

Jun 20, 12:14 CDT
Investigating - ScreenConnect (ScreenConnect.IllinoisState.edu) is currently unavailable. Administrators are working to restore service.

Start Time - Thursday, June 20, 10:04 AM

Workarounds - There are no workarounds available.

Jun 20, 11:03 CDT
Completed - The scheduled maintenance has been completed.
Jun 20, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 01:00 CDT
Scheduled - Students, faculty, and staff will be unable to access Campus Solutions during the following maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal

Start Time - Thursday, June 20, 1:00 AM

End Time - Thursday, June 20, 8:00 AM

Workarounds - No workarounds will be available.

Jun 11, 15:44 CDT
Jun 19, 2024

No incidents reported.

Jun 18, 2024
Completed - The scheduled maintenance has been completed.
Jun 18, 18:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 16:30 CDT
Scheduled - The following network services will be unavailable during the maintenance period for Fell Hall in the North side of the basement and the South side 1st floor.

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Tuesday, June 18, 4:30 PM

End Time - Tuesday, June 18, 6:30 PM

Workarounds - No workarounds will be available.

Jun 12, 10:24 CDT
Completed - The scheduled maintenance has been completed.
Jun 18, 07:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 07:00 CDT
Scheduled - The following network services may be briefly unavailable in Nelson Smith Hall Building during the maintenance period.

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Tuesday, June 18, 7:00 AM

End Time - Tuesday, June 18, 7:45 AM

Workarounds - No workarounds will be available.

Jun 12, 15:51 CDT
Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024
Resolved - This incident has been resolved.
Jun 15, 18:04 CDT
Update - Administrators have resolved the issue and students have access to their email accounts. Students may have to readd their accounts to Outlook applications. Emails sent during the impact window may have not been received by impacted students.

Start Time - Friday, June 14, 9:00 PM

End Time - Saturday, June 15, 5:02 PM

Jun 15, 18:03 CDT
Identified - ISU is aware that many students are unable to login and access their email.

Administrators are aware of the impact and working toward a solution.

Start Time - Friday, June 14, 9:00 PM

Workarounds - No workarounds are currently available.

Jun 15, 10:43 CDT
Completed - The scheduled maintenance has been completed.
Jun 15, 05:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 02:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 10:45 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, June 15, 2:30 AM

End Time - Saturday, June 15, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 10:30 CDT
Jun 14, 2024
Completed - The scheduled maintenance has been completed.
Jun 14, 16:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 13:30 CDT
Scheduled - Network maintenance is scheduled for Schroeder Hall. Impacted network systems include:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Friday, June14, 1:30 PM

End Time - Friday, June14, 4:00 PM

Workarounds - No workarounds will be available.

Jun 4, 13:36 CDT
Jun 13, 2024

No incidents reported.

Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 08:30 CDT
Scheduled - Wireless network maintenance is scheduled for the Felmley Hall of Science and the Felmley Annex. Wi-Fi will be unavailable for the duration of the maintenance window, but the wired network will continue to function as normal.

Start Time - Wednesday, June 12, 8:30 AM

End Time - Wednesday, June12, 4:00 PM

Workarounds - No workarounds will be available.

Jun 4, 13:35 CDT
Completed - The scheduled maintenance has been completed.
Jun 12, 07:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 07:00 CDT
Scheduled - Faculty, and staff will be unable to access campus network resources in the following buildings/areas during the maintenance window:

• House on North Normal
• Professional Development Annex
• Parking Garage South
• Student Account Building
• Williams Hall

Start Time - Wednesday, June 12, 7:00 AM

End Time - Wednesday, June 12, 7:15 AM

Workarounds - No workarounds will be available.

Jun 5, 14:12 CDT
Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 15:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 08:00 CDT
Scheduled - Wireless network maintenance is scheduled for the Felmley Hall of Science and the Felmley Annex. Wi-Fi will be unavailable for the duration of the maintenance window, but the wired network will continue to function as normal.

Start Time - Tuesday, June 11, 8:30 AM

End Time - Tuesday, June 11, 4:00 PM

Workarounds - No workarounds will be available.

Jun 4, 14:12 CDT
Completed - The scheduled maintenance has been completed.
Jun 11, 07:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 07:00 CDT
Scheduled - Faculty and staff will be unable to access campus network resources in the following buildings/areas during the maintenance window:

• Centennial East/West
• Center for the Visual Arts
• Center for the Performing Arts

Start Time - Tuesday, June 11, 7:00 AM

End Time - Tuesday, June 11, 7:15 AM

Workarounds - No workarounds will be available.

Jun 5, 13:43 CDT
Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.