All Systems Operational

Campus Solutions Operational
Canvas Operational
Cognos Reporting Operational
Confluence Operational
Credit Card Payment Processing Operational
Help.IllinoisState.edu Operational
Housing and Dining Portal Operational
iPeople Operational
My.IllinoisState.edu Operational
Network Connectivity Operational
Network Drives & File Storage Operational
Microsoft 365 (Email, OneDrive, & Other Apps) Operational
Phishing Notifications Operational
Redbird Card Operational
ServiceNow Operational
Telephone and Voice Operational
ULID Account Management Operational
uPrint Student Printing Operational
Other IT Services Operational
IT Unit Notifications Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

RightFax Maintenance Sep 17, 2026 08:30-09:30 CDT

RightFax will be intermittently unavailable during the following maintenance window:

Start Time - Thursday, September 17, 8:30 AM

End Time - Thursday, September 17, 9:30 AM

Workarounds - No workarounds will be available.
Posted on Sep 16, 2026 - 14:33 CDT

Perceptive Content Maintenance Sep 18, 2026 06:00-10:00 CDT

Perceptive Content will be unavailable during the maintenance window.

Start Time - Friday, September 18, 6:00 AM

End Time - Friday, September 18, 10:00 AM

Workarounds - No workarounds will be available.
Posted on Sep 16, 2026 - 08:27 CDT

Sep 17, 2026

No incidents reported today.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

Resolved - Enterprise File Service Performance Degraded
Resolved - This incident has been resolved.
Sep 15, 15:56 CDT
Update - Enterprise File Service performance was resolved earlier this afternoon and services remain stable.

Start Time - Tuesday, September 15, 10:15 AM

End Time - Tuesday, September 15, 1:17 AM
Sep 15, 15:56 CDT
Update - Enterprise File Service and associated file shares have been restored. Performance has stabilized, and administrators will continue monitoring.
Sep 15, 14:26 CDT
Monitoring - Enterprise File Service, which hosts networked file shares such as H:\ and Q:\, was briefly unavailable this morning. Administrators have restored service but continue to work through instability issues. As such the service may become intermittently unavailable again.

Users may have experienced, or continue to notice, the opening of the Windows File Explorer hanging or responding very slowly, unavailability of files stored on files shares, and for computer logins to hang.

Start Time - Tuesday, September 15, 10:15 AM

Workarounds - No workarounds are currently available.
Sep 15, 11:05 CDT
Resolved - Campus Solutions Performance Degraded
Resolved - Administrators have confirmed Campus Solutions performance has been restored and errors are no longer occuring as of 10:45 AM today.

Start Time - Tuesday, September 15, 9:57 AM

End Time - Tuesday, September 15, 10:45 AM
Sep 15, 13:32 CDT
Investigating - Staff working in Campus Solutions may notice slower than expected performance. Additionally, some features/actions may produce an error. Our PeopleSoft vendor is investigating the issue at this time.

Start Time - Tuesday, September 15, 9:57 AM

Workarounds - No workarounds are currently available.
Sep 15, 12:53 CDT

Sep 14, 2026

No incidents reported.

Sep 13, 2026

Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 07:00 CDT
Scheduled - Network maintenance is scheduled for Sunday, September 13, 7 AM to 10 AM. The following buildings will experience an outage followed by intermittent degradation for the duration of the maintenance window.

• 308 Kingsley
• CEFCU Arena (Non-data centers)
• Center for Civic Engagement
• College Place Uptown
• Fairchild Hall
• Felmley Hall
• Felmley Science Annex
• Hancock Stadium
• Honors Program Building
• Horton Fieldhouse
• Julian Hall (Non data centers)
• Kauffman Football Building
• Moulton Hall
• Multicultural Center
• Nelson-Smith Building
• Professional Development Annex
• Rachel-Cooper Hall
• Science Lab Building
• Stevenson Hall (Non-data centers)
• Student Accounts Building
• Student Fitness Center and McCormick Hall
• Thomas Metcalf School
• Turner Hall

Start Time - Sunday, September 13, 7:00 AM

End Time - Sunday, September 13, 10:00 AM

Workarounds - No workarounds will be available.
Sep 9, 13:07 CDT

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

College of Arts and Sciences I.T. Print Services Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:00 CDT
Scheduled - College of Arts and Sciences I.T. will be performing maintenance on a print server. During portions of this maintenance window, students, faculty, and staff will be unable to use printing services managed by the College of Arts & Sciences I.T. (CAS-IT) PaperCut system.

Start Time - Thursday, September 10, 9:00 PM

End Time - Thursday, September 10, 11:00 PM

Workarounds - No workaround will be available.
Sep 10, 09:10 CDT
University Registrar System Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 19:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 18:30 CDT
Scheduled - Students, faculty, and staff will be unable to access the following systems during the maintenance window:

• iTransfer.org (IAI): reports and iManage
• Grade Change (Registrar form)
• Incomplete Grades (Registrar form)

Start Time - Thursday, September 10, 6:30 PM

End Time - Thursday, September 10, 7:30 PM

Workarounds - No workarounds will be available.
Sep 10, 15:53 CDT

Sep 9, 2026

Pharos (uPrint) Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 07:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 06:30 CDT
Scheduled - Pharos (uPrint) Printing Services will be unavailable during the maintenance window.
Report post-maintenance issues through your normal support channels.

Start Time - Wednesday, September 9, 6:30 AM

End Time - Wednesday, September 9, 7:30 AM

Workarounds - No workarounds will be available.
Sep 3, 09:14 CDT

Sep 8, 2026

ConfigMgr Environment Migration
Completed - The scheduled maintenance has been completed.
Sep 8, 15:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 11:30 CDT
Scheduled - The ConfigMgr environment will be migrated to a new infrastructure platform. During this time, the management console will be offline, preventing administrators from performing standard tasks such as PXE-imaging new devices and deploying software. Additionally, Software Center will be unavailable for installing software and updates on endpoints.

Start Time - Tuesday, September 8, 11:30 AM

End Time - Tuesday, September 8, 3:30 PM

Workarounds - No workarounds will be available.
Aug 27, 13:35 CDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Enterprise File Service Maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 23:54 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 17:00 CDT
Scheduled - File shares hosted on the Enterprise File Service will be intermittently unavailable throughout the weekend. Please close any files you have open that are stored on these shares. These shares are most likely known as an H:\ or Q:\ drive.

Start Time - Friday, September 4, 5:00 PM

End Time - Sunday, September 6, 11:00 PM

Workarounds - No workaround will be available.
Sep 4, 11:13 CDT

Sep 3, 2026

Resolved - Campus Q & H Shared Drives Unavailable
Resolved - Campus Q & H shared drives availability has been restored.

Start Time - Thursday, September 3, 1:55 PM

End Time - Thursday, September 3, 5:03 PM
Sep 3, 18:27 CDT
Update - Administrators continue working toward a resolution.
Sep 3, 15:46 CDT
Investigating - Campus Q & H shared drives are unavailable. Administrators are working to resolve the incident.

Start Time - Thursday, September 3, 1:55 PM

Workarounds - No workarounds are available.
Sep 3, 14:47 CDT
Resolved - IBM Cognos Login Issue
Resolved - Administrators have confirmed the issue has been resolved.

Start Time - Thursday, September 3, 1:55 PM

End Time - Thursday, September 3, 2:21 PM

Workarounds - No workarounds were available.
Sep 3, 14:24 CDT
Investigating - IBM Cognos users may receive an error message when attempting to log in. Administrators are aware of this and are working to resolve it.

Start Time - Thursday, September 3, 1:55 PM

Workarounds - No workarounds are available.
Sep 3, 14:08 CDT
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