All Systems Operational

Campus Solutions Operational
Canvas Operational
Cognos Reporting Operational
Confluence Operational
Credit Card Payment Processing Operational
Help.IllinoisState.edu Operational
Housing and Dining Portal Operational
iPeople Operational
My.IllinoisState.edu Operational
Network Connectivity Operational
Network Drives & File Storage Operational
Microsoft 365 (Email, OneDrive, & Other Apps) Operational
Phishing Notifications Operational
Redbird Card Operational
ServiceNow Operational
Telephone and Voice Operational
ULID Account Management Operational
uPrint Student Printing Operational
Other IT Services Operational
IT Unit Notifications Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

College of Engineering Network Maintenance Oct 9, 2026 15:00-19:00 CDT

Network maintenance is scheduled for the College of Engineering building. All network services (wired, wireless, VoIP) will experience outages for the duration of the maintenance window.

Start Time - Friday, October 9, 3:00 PM

End Time - Friday, October 9, 7:00 PM

Workarounds - No workarounds will be available.
Posted on Oct 05, 2026 - 16:43 CDT

Campus Solutions Maintenance Oct 9, 2026 17:00 - Oct 10, 2026 19:00 CDT

Students, faculty, and staff will be unable to access Campus Solutions during the following maintenance. Impacted services include the following via My.IllinoisState.edu as well as the ISU mobile app:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly

Start Time - Friday, October 9, 5:00 PM

End Time - Saturday, October 10, 7:00 PM

Workarounds - No workarounds will be available.
Posted on Oct 05, 2026 - 11:54 CDT

iPeople Maintenance Oct 9, 2026 17:00 - Oct 10, 2026 13:00 CDT

iPeople will be unavailable during the following maintenance window:

Start Time - Friday, October 9, 5:00 PM

End Time - Saturday, October 10, 1:00 PM

Workarounds - No workaround will be available.
Posted on Oct 08, 2026 - 09:15 CDT

Colleague Maintenance Oct 12, 2026 06:15-07:00 CDT

Colleague will be undergoing infrastructure maintenance as part of ongoing efforts to improve system performance. Colleague will be unavailable for use during the maintenance period.

Start Time - Monday, October 12, 6:15 AM

End Time - Monday, October 12, 7:00 AM

Workarounds - No workarounds will be available.
Posted on Oct 08, 2026 - 08:49 CDT

Oct 8, 2026

No incidents reported today.

Oct 7, 2026

Confluence (Help.IllinoisState.edu) Maintenance
Completed - The scheduled maintenance has been completed.
Oct 7, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 07:00 CDT
Scheduled - Confluence, including Help.IllinoisState.edu, will be undergoing system maintenance. The system will be unavailable during the maintenance window.

Start Time - Wednesday, October 7, 7:00 AM

End Time - Wednesday, October 7, 9:00 AM

Workarounds - No workarounds will be available.
Oct 6, 16:21 CDT

Oct 6, 2026

Resolved - ScreenConnect Outage
Resolved - Administrators have restored service to ScreenConnect.IllinoisState.edu.

Actual Start Time - Tuesday, October 6, 9:05 AM

End Time - Tuesday, October 6, 3:10 PM
Oct 6, 15:50 CDT
Update - Administrators continue to work toward restoration of ScreenConnect.
Oct 6, 14:11 CDT
Identified - ScreenConnect is currently unavailable. Administrators are working with the vendor to restore service.

Start Time - Tuesday, October 6, 10:11 AM

Workarounds - No workarounds will be available.
Oct 6, 10:38 CDT

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

Resolved - Pharos/uPrint Performance Degradation
Resolved - Administrators have confirmed Pharos/uPrint performance remains stable and the degradation has been resolved.

Start Time - Tuesday, September 29, 12:30 PM

End Time - Tuesday, September 29, 3:55 PM
Sep 30, 08:09 CDT
Identified - Users may have experienced performance issues with printing. Printing release stations may have been slow, or may have failed to log users on. Printing may have been slow, or it may have failed.

The system has been stabilized by the administrators, and they are monitoring to ensure continued stability.

Start Time - Tuesday, September 29, 12:30 PM

Workarounds - No workarounds are available.
Sep 29, 16:12 CDT

Sep 29, 2026

Mainframe Legacy Database Maintenance
Completed - The scheduled maintenance has been completed.
Sep 29, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 13:00 CDT
Scheduled - Mainframe Legacy database maintenance has been scheduled. During this maintenance window, the database will be unavailable.

Start Time - Tuesday, September 29, 1:00 PM

End Time - Tuesday, September 29, 3:00 PM

Workarounds - No workarounds will be available.
Sep 29, 08:22 CDT
SendTo (Liquid Files) Maintenance
Completed - The scheduled maintenance has been completed.
Sep 29, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 07:00 CDT
Scheduled - SendTo (Liquid Files) file sending and downloading, as well as all SendTo FileDrops, will be unavailable during the following maintenance window:

Start Time - Tuesday, September 29, 7:00 AM

End Time - Tuesday, September 29, 8:00 AM

Workarounds - No workarounds will be available.
Sep 28, 16:00 CDT

Sep 28, 2026

SQL Server Database Maintenance
Completed - The scheduled maintenance has been completed.
Sep 28, 18:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 18:00 CDT
Scheduled - Standard patch maintenance will be performed on a SQL Server database server. Databases will be unavailable only while the server reboots. The following applications and services will experience brief unavailability and possibly reduced performance during the planned database maintenance period:

• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment website
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Monday, September 28, 6:00 PM

End Time - Monday, September 28, 6:30 PM

Workarounds - No workarounds will be available.
Sep 28, 14:38 CDT

Sep 27, 2026

Campus VPN Maintenance
Completed - The scheduled maintenance has been completed.
Sep 27, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 06:00 CDT
Scheduled - Campus VPN will undergo scheduled maintenance.

The following services may experience degradation for the duration of the maintenance window:
• Colleague
• iPeople/HCM
• Campus Solutions
• Azure Virtual Desktop
• Cisco Secure Clients

The following remote offices may experience a drop in network connectivity:
• Springfield College of Nursing
• Eastland Art Studios
• Golf Course Maintenance Shed

Start Time - Sunday, September 27, 6:00 AM

End Time - Sunday, September 27, 7:00 AM

Workarounds - No workarounds will be available.
Sep 25, 12:38 CDT

Sep 26, 2026

Campus Solutions Maintenance
Completed - The scheduled maintenance has been completed.
Sep 26, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 17:00 CDT
Scheduled - Campus Solutions will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal

Start Time - Friday, September 25, 5:00 PM

End Time - Saturday, September 26, 5:00 PM

Workarounds - No workarounds will be available.
Sep 23, 08:28 CDT

Sep 25, 2026

Sep 24, 2026

SQL Server Database Maintenance
Completed - The scheduled maintenance has been completed.
Sep 24, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 18:00 CDT
Scheduled - Standard patch maintenance will be performed on a SQL Server database server. Databases will be unavailable only while the server reboots. The following applications and services will experience brief unavailability and possibly reduced performance during the planned database maintenance period:

• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment website
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Thursday, September 24, 6:00 PM

End Time - Thursday, September 24, 8:00 PM

Workarounds - No workarounds will be available.
Sep 23, 14:21 CDT
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