Illinois State Tech Alerts

Identified - ISU has confirmed there is an ongoing impact at the College Place Uptown complex where users are intermittently losing phone and internet access. Access is restored after a few minutes.

Start Time - Thursday, November 7, 12:00 PM CST

Workarounds - No workarounds are available.
Nov 13, 10:36 CST
Campus Solutions ? Operational
Cherwell ITSM ? Operational
Credit Card Payment Processing ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
ITHelp.IllinoisState.edu ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Office 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
ReggieNet ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SendTo Maintenance Nov 21, 07:00-07:30 CST
SendTo and associated FileDrops will be unavailable while the system undergoes maintenance.

Start Time - Thursday, November 21, 7:00 AM CST

End Time - Thursday, November 21, 7:30 AM CST

Workarounds - No workarounds will be available.
Posted on Nov 19, 15:20 CST
Past Incidents
Nov 19, 2019
Completed - The TouchNet maintenance is complete.

Start Time - Monday, November 18, 10:00 PM CST

End Time - Tuesday, November 19, 1:22 PM CST
Nov 19, 13:49 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:00 CST
Scheduled - Illinois State University online credit card processing will be offline during the maintenance window. Affected services that will be offline include, but are not limited to:

• Online Redbird Card Deposits
• Online Student Billing
• Apply to ISU Fees
• Enrollment Deposit Fees
• Apply for Graduation Fees
• Alumni-related online giving
• Online uPay stores

Start Time - Monday, November 18, 10:00 PM CST

End Time - Tuesday, November 19, 4:30 PM CST

Workarounds - No workarounds are available.
Nov 18, 14:16 CST
Nov 18, 2019
Resolved - Administrators advise the issue has been resolved, and Campus Solutions services are now available.

Start Time - Monday, November 18, 2:04 PM CST
End Time - Monday, November 18, 2:23 PM CST
Nov 18, 14:26 CST
Identified - Campus Solutions services are currently unavailable. Impacted services include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do Lists/Holds may not display properly in MY.IllinoisState

Start Time - Monday, November 18, 2:04 PM CST

Workarounds - No workarounds are currently available.
Nov 18, 14:09 CST
Completed - The TouchNet maintenance was completed at 12:50 PM today. All services are running as expected.
Nov 18, 13:28 CST
Update - At this time, inquiries to TouchNet payment balance remains unavailable. All over services are available. Administrators continue to work with the vendor. The maintenance window has been extended to Monday, November 18 at 2:00 PM CST.
Nov 18, 12:01 CST
Update - The maintenance window has been extended to conclude Monday, November 18 at 12:00 PM.
Nov 18, 09:52 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 10:40 CST
Scheduled - Students, faculty, and staff may be unable to submit electronic payments using TouchNet services during the maintenance window. Impacted resources include:

• Application Fee Payment
• Enrollment Deposit Fee Payment
• Graduation Fee Payment
• TouchNet payment balance inquiries

Start Time - Sunday, November 17, 10:40 AM CST

End Time - Monday, November 18, 2:00 PM CST

Workarounds - No workarounds are currently available.
Nov 17, 10:31 CST
Nov 17, 2019
Completed - The scheduled maintenance has been completed.
Nov 17, 20:00 CST
Update - Some users may experience issue accessing resources after the iPeople System Maintenance has concluded. To resolve these issue, users must clear browser cache completely.

For information on how to clear your browser cache, refer to Knowledge Article 3346 on ITHelp.IllinoisState.edu. For additional assistance, please contact the Technology Support Center by phone (309) 438-4357 or by e-mail at supportcenter@ilstu.edu.
Nov 17, 16:06 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 00:00 CST
Scheduled - iPeople/HCM services will be unavailable for all or part of the maintenance window. Impacted services will include:

• iPeople, including Timesheet Entry and Employee Self-Service

Notice - Following the upgrade your web browser Favorites/Bookmark for iPeople will no longer work. Please navigate to HCM.IllinoisState.edu to recreate the bookmark. Users will also be unable to access the iPeople reporting copy database using the same connection after the maintenance completes. Administrators will directly contact all iPeople reporting copy database users with the new connection information.

For assistance, please contact the Technology Support Center by phone (309) 438-4357 or by e-mail at supportcenter@ilstu.edu.

Start Time - Saturday, November 16, 12:00 AM CST

End Time - Sunday, November 17, 8:00 PM CST

Workarounds - No workarounds will be available.
Nov 13, 11:42 CST
Completed - The scheduled maintenance has been completed.
Nov 17, 20:00 CST
Update - Some users may experience issue accessing resources after the Student Center and Faculty Center Maintenance has concluded. To resolve these issue, users must clear browser cache completely.

For information on how to clear your browser cache, refer to Knowledge Article 3346 on ITHelp.IllinoisState.edu. For additional assistance, please contact the Technology Support Center by phone (309) 438-4357 or by e-mail at supportcenter@ilstu.edu.
Nov 17, 16:08 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 00:00 CST
Scheduled - Students, faculty, and staff will be unable to access Campus Solutions during the following maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState) which includes the Student Center and Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal

Notice - Following the upgrade your web browser Favorites/Bookmark for Campus Solutions will no longer work. Please navigate to CS.IllinoisState.edu to recreate the bookmark. Users will also be unable to access the Campus Solutions reporting copy database using the same connection after the maintenance completes. Administrators will directly contact all Campus Solutions reporting copy database users with the new connection information.

For assistance, please contact the Technology Support Center by phone (309) 438-4357 or by e-mail at supportcenter@ilstu.edu.

Start Time - Saturday, November 16, 12:00 AM CST

End Time - Sunday, November 17, 8:00 PM CST

Workarounds - No workarounds will be available.
Nov 13, 11:40 CST
Resolved - Service has been restored to all Redbird Card functionality. Students are now able to add funds to their Redbird Card.

Start Time - Sunday, November 17, 12:20 PM CST

End Time - Sunday, November 17, 1:04 PM CST
Nov 17, 13:17 CST
Identified - Students are currently unable to add funds to to their Redbird Cards.

Start Time - Sunday, November 17, 12:20 PM CST

Workarounds - No workarounds are currently available.
Nov 17, 12:23 CST
Nov 16, 2019
Resolved - Outbound long distance phone service from ISU campus phones has been restored.

Start Time - Friday, November 15, 2:20 PM

End Time - Saturday, November 16, 11:36 AM
Nov 16, 12:03 CST
Update - Working with the vendor administrators have confirmed that calls from an ISU phone to local, toll free, and international numbers are not impacted. Calls made to a long distance number will not connect. All calls made to ISU phones are not impacted.
Nov 15, 16:49 CST
Identified - Administrators have confirmed that users calling from an ISU phone to an outside number may be unable to complete the call. Calls to emergency services are not impacted.

Start Time - Friday, November 15, 2:20 PM

Workarounds - No workarounds are available.
Nov 15, 14:43 CST
Completed - The scheduled maintenance has been completed.
Nov 16, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 21:00 CST
Scheduled - Students, faculty, and staff will be unable to access the Cherwell desktop and web clients, as well as the ITHelp portal (ITHelp.IllinoisState) during the maintenance window.

Start Time - Friday, November 15, 9:00 PM CST

End Time - Friday, November 16, 3:00 AM CST

Workarounds - No workarounds are currently available.
Nov 8, 15:40 CST
Nov 15, 2019
Resolved - Administrators have confirmed access to systems by affected accounts has been restored.

Start Time - Thursday, November 7, 8:00 AM CST

End Time - Thursday, November 7, 5:26 PM CST
Nov 15, 17:29 CST
Identified - Newly created ULID accounts may be unable to login to services which use Central Login for authentication. This may affect accounts recently created for newly admitted students.
Affected services include:

• My.IllinoisState.edu
• Campus Solutions (CS.IllinoisState.edu)
• ReggieNet
• Student Account Portal (TouchNet)
• Redbird Card Deposits
• Housing and Dining Portal

Start Time - Thursday, November 7, 8:00 AM CST

Workarounds - No workarounds are currently available.
Nov 15, 14:56 CST
Resolved - The Account Management portal (https://account.illinoisstate.edu/) is available.

Start Time - Friday, November 15, 4:20 PM CST

End Time - Friday, November 15, 4:50 PM CST
Nov 15, 16:52 CST
Identified - The Account Management portal (https://account.illinoisstate.edu/) is unavailable.

Start Time - Friday, November 15, 4:20 PM

Workarounds - No workarounds are available.
Nov 15, 16:27 CST
Nov 14, 2019
Completed - The scheduled maintenance has been completed.
Nov 14, 07:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 07:00 CST
Scheduled - Users in Uptown crossing will experience a full network outage (wired network, wireless network, and VoIP) during the maintenance window.

Start Time - Thursday, November 14, 7:00 AM CST

End Time - Thursday, November 14, 7:30 AM CST

Workarounds - No workarounds are available.
Nov 13, 16:24 CST
Nov 12, 2019

No incidents reported.

Nov 11, 2019
Resolved - Administrators have identified the issue to be an ongoing problem affecting a limited number of users. Administrators will continue to work with those individuals on a case by case basis.
Nov 11, 16:06 CST
Update - Administrators continue to work with our vendor to resolve the issue.
Nov 8, 15:41 CST
Identified - Students, Faculty and Staff may be prompted to enter ULID credentials to access Microsoft Office files hosted on About.IllinoisState.edu websites. Even after entering credentials some users may be unable to access the files. Administrators are working to correct the issue.

Start Time - Tuesday, November 5, 8:00 AM CST
Nov 6, 11:25 CST
Nov 10, 2019

No incidents reported.

Nov 9, 2019
Completed - The scheduled maintenance has been completed.
Nov 9, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 23:00 CST
Scheduled - iPeople/HCM services will be unavailable for all or part of the maintenance window due to vendor maintenance. Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Friday, November 8, 11:00 PM CST

End Time - Saturday, November 9, 7:00 AM CST

Workarounds - No workaround will be available.
Nov 5, 17:04 CST
Nov 7, 2019

No incidents reported.

Nov 6, 2019
Resolved - The Redbird card deposit impact has been resolved.  Redbird card deposits are processing and the Redbird Card deposit portal has been enabled.

Start Time - Wednesday, November 06, 10:34 AM CST

End Time - Wednesday, November 06, 11:26 AM CST
Nov 6, 11:34 CST
Identified - Redbird card deposits are currently being delayed. To prevent further impact the Redbird Card deposit portal has been intentionally disabled. The delayed deposits will be processed in time.

Start Time - Wednesday, November 06, 10:34 AM CST

Workarounds - There are no workarounds available.
Nov 6, 11:04 CST
Resolved - This incident has been resolved.
Nov 6, 10:08 CST
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.


Position: Personal Assistant P/T (Work Remotely)
Pay: 250 USD Weekly
Weekly Hours: 10hrs Average


Assist a busy professional who owns and operates multiple businesses in the area
(including engineering, manufacturing and customer service-oriented businesses).

Duties:
§ Produce reports, presentations and briefs
§ Manage diary, schedule meetings and appointments
§ Monitor personal expenses and overseeing monthly/annual budgets for projects
§ Make travel arrangements
§ Act as the point of contact between the manager and internal/external clients


Experience and qualifications:
§ Knowledge of office management systems and procedures
§ MS Office and English proficiency
§ Outstanding organizational and time management skills
§ Up-to-date with latest Google applications and calendar
§ Ability to multitask and prioritize daily reminders
Eligible to work in USA


If you are interested in applying for the above position, send a copy of your resume/CV to mjones.hadcor.org@gmail.com.


Nov 4, 08:52 CST
Nov 5, 2019
Completed - The scheduled maintenance has been completed.
Nov 5, 23:01 CST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 5, 21:11 CST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 5, 21:07 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:00 CST
Scheduled - Central Login (Oracle Access Manager (OAM) database) will be undergoing maintenance. Services that require Central Login/OAM Authentication will be inaccessible during this time. Impacted services will include:

• Campus Solutions
• HCM
• MY
• Knack Applications
• StarRez
• MaxIT (ethics)
• Adobe
• Veoci
• YouTrack
• Qualtrics
• InnoSoft
• Liquid files/Send To
• GitLab
• Zoom
• AppArmor
• Gartner
• Campus Labs
• Confluence
• Google for UHigh
• Suitable
• VuFind
• Tipasa
• WellTrack

Start Time - Tuesday, November 5, 9:00 PM CST

End Time - Tuesday, November 5, 11:00 PM CST

Workarounds - ReggieNet will redirect to an alternate login screen during the maintenance window which will allow ReggieNet to remain accessible.
Nov 5, 14:09 CST
Completed - The scheduled maintenance has been completed.
Nov 5, 23:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:00 CST
Scheduled - My.IllinoisState.edu database will be undergoing maintenance. During this database maintenance period, My.IllinoisState.edu will not be accessible.

Start Time - Tuesday, November 5, 9:00 PM CST

End Time - Tuesday, Novmeber 5, 11:00 PM CST

Workarounds - No workarounds are currently available.
Nov 5, 13:16 CST
Completed - The scheduled maintenance has been completed.
Nov 5, 23:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:00 CST
Scheduled - Applications and users will be unable to connect to, or execute queries against, the database during the maintenance window. Impacted applications include:

• Cognos reporting accessing Legacy data
• Direct querying of the database via SQL Developer or similar tools

Start Time - Tuesday, November 5, 9:00 PM CST

End Time - Tuesday, November 5, 11:00 PM CST

Workarounds - No workarounds are currently available.
Nov 5, 10:44 CST
Resolved - Administrators advise that the vendor has resolved this issue, and SharePoint Online resources are now available for access and sharing.

Start Time - Tuesday, November 5, 7:30 AM CST
EndTime - Tuesday, November 5, 2:14 PM CST
Nov 5, 14:23 CST
Identified - SharePoint Online is currently experiencing degraded performance. Students, faculty, and staff attempting to access SharePoint Online websites; share files via Teams or OneDrive; or share Videos may receive errors.

Start Time - Tuesday, November 5, 10:08 AM CST

Workarounds - Users receiving an error when attempting to access SharePoint resources may reattempt to do so.
Nov 5, 10:23 CST