Illinois State Tech Alerts

All Systems Operational

Campus Solutions ? Operational
Canvas ? Operational
Cherwell ITSM ? Operational
Cognos Reporting ? Operational
Credit Card Payment Processing ? Operational
Help.IllinoisState.edu ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Microsoft 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
ServiceNow Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ServiceNow ITSM Go Live Jun 23, 2025 00:00 - Jun 26, 2025 00:00 CDT

The ServiceNow ITSM platform will replace Cherwell on Tuesday, June 24th.

To maintain service continuity, currently open tickets and other record types in Cherwell will be recreated in ServiceNow starting Monday, June 23rd and continuing through Wednesday, June 25th. This will result in customers receiving notifications about their records being closed in Cherwell and a new one opened in ServiceNow.

Faculty and Staff will receive an email communication explaining this transition in further detail.
Posted on Jun 10, 2025 - 08:22 CDT
Jun 19, 2025

No incidents reported today.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
ScreenConnect Maintenance
Completed - The scheduled maintenance has been completed.
Jun 13, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 14:00 CDT
Scheduled - ScreenConnect will be unavailable during the following maintenance window:

Start Time - Friday, June 13, 2:00 PM

End Time - Friday, June 13, 3:00 PM

Workarounds - No workarounds will be available.
Jun 13, 12:26 CDT
Jun 12, 2025
Resloved - TouchNet and Veoci Degraded Performance
Resolved - The vendor has resolved the impact and TouchNet and Veoci are running as intended.

Start Time - Thursday, June 12, 2:41 PM

End Time - Thursday, June 12, 5:51 PM
Jun 12, 18:09 CDT
Investigating - Due to an impact to the Google Cloud Platform both TouchNet and Veoci are in a degraded state and users may experience slow and degraded performance.

Start Time - Thursday, June 12, 2:41 PM

Workarounds - No workarounds are available.
Jun 12, 16:47 CDT
Jun 11, 2025
Cognos Maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 17:00 CDT
Scheduled - Cognos will be unavailable during the maintenance window.

Start Time - Wednesday, June 11, 5:00 PM

End Time - Wednesday, June 11, 6:00 PM

Workarounds - No workarounds will be available.
Jun 10, 08:15 CDT
Jun 10, 2025
CommVault Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 22:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 10:15 CDT
Scheduled - Commvault Backup and Recovery operations will be unavailable during the following maintenance window:

Start Time - Wednesday, June 4, 8:00 AM

End Time - Monday, June 9, 8:00 PM

Workarounds - No workarounds will be available.
Jun 5, 10:07 CDT
Jun 9, 2025
SQL Server Database Maintenance
Completed - The scheduled maintenance has been completed.
Jun 9, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 18:00 CDT
Scheduled - The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment web site
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Monday, June 9, 6:00 PM

End Time - Monday, June 9, 8:00 PM

Workarounds - No workarounds will be available.
Jun 9, 10:01 CDT
Carter Harris Physical Plant, Trade Shops, & Grounds Campus Services Building Network Maintenance
Completed - The scheduled maintenance has been completed.
Jun 9, 18:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 15:30 CDT
Scheduled - Carter Harris Physical Plant, Trade Shops, & Grounds Campus Services Building Network Maintenance

Network Maintenance is scheduled for the Carter Harris Physical Plant, Trade Shops, & Grounds Campus Services Building on Monday, June 9th. Wi-Fi will be unavailable from 3:30 PM – 4:30 PM. All network services (wired, Wi-Fi, VoIP) will be unavailable from 4:30 PM – 6:30 PM.

Wi-Fi Maintenance
Start Time - Monday, June 9, 3:30 PM

End Time - Monday, June 9, 4:30 PM

Workarounds - No workarounds will be available.

All Network Maintenance
Start Time - Monday, June 9, 4:30 PM

End Time - Monday, June 9, 6:30 PM

Workarounds - No workarounds will be available.
Jun 6, 14:06 CDT
Jun 8, 2025
Daily Vidette Building Network Maintenance
Completed - The scheduled maintenance has been completed.
Jun 8, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 19:00 CDT
Scheduled - Students, faculty, and staff will be unable to access campus network resources at the Daily Vidette Building during the maintenance window. Impacted services include:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Sunday, June 8, 7:00 PM

End Time - Sunday, June 8, 9:00 PM

Workarounds - No workarounds will be available.
Jun 3, 11:04 CDT
Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Jun 8, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 08:00 CDT
Scheduled - Campus network maintenance during the scheduled time frame will result in the following impacts.

On campus- The following services will be intermittently available from on campus:
• O365
• Canvas
• Zoom
• iPeople/HCM
• Internet Access
• Phone service/calls to and from campus

Off campus - The following services will be intermittently available from off campus:
• VPN
• iPeople/HCM
• Course Finder and Internal Apps (Apply to Major/Minor)
• Access to internally hosted campus resources
• Phone service/calls to campus

Remote Offices -
The following remote offices will have no connectivity for the duration of the maintenance window
• University Farm at Lexington, IL
• Uptown Station Art Galleries
• Warehouse 1 and 2
• Ewing Manor
• 604 N Adelaide
• AB1
• Speech & Hearing Clinic at the ARC
• DCFS Child Protection Training Academy
• Horticulture Center

The following remote offices will experience intermittent connectivity for the duration of the maintenance window.
• WGLT offices at Bradley University
• Springfield College of Nursing
• Eastland Mall Art Studios

Start Time - Sunday, June 8, 8:00 AM

End Time - Sunday, June 8, 11:00 AM

Workarounds - No workarounds will be available.
Jun 5, 09:05 CDT
Jun 7, 2025
iPeople Maintenance
Completed - The scheduled maintenance has been completed.
Jun 7, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 17:00 CDT
Scheduled - Users won't be able to log in during the maintenance window and will be disconnected.

Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Friday, June 6, 5:00 PM

End Time - Saturday, June 7, 12:00 PM

Workarounds - No workarounds will be available.
May 23, 15:53 CDT
Jun 6, 2025
Point and Click Maintenance
Completed - The scheduled maintenance has been completed.
Jun 6, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 18:00 CDT
Scheduled - The Point and Click system, including the patient portal, will undergo maintenance and may be unavailable or in a degraded state during portions of the maintenance window.

Start Time - Thursday, June 5, 6:00 PM

End Time - Friday, June 6, 9:00 AM

Workarounds - No workarounds will be available.
Jun 4, 14:09 CDT
Jun 5, 2025
Bowling and Billiards Center Network Maintenance
Completed - The scheduled maintenance has been completed.
Jun 5, 10:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:30 CDT
Scheduled - Wi-Fi connectivity will be unavailable during the following maintenance window for the Bowling and Billiards Center. Wired connectivity and VOIP phones will be unaffected by this maintenance.

Start Time - Thursday, June 5, 8:30 AM

End Time - Thursday, June 5, 10:30 AM

Workarounds - No workarounds will be available.
Jun 3, 11:03 CDT
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