Illinois State Tech Alerts

All Systems Operational
Campus Solutions ? Operational
Canvas ? Operational
Cherwell ITSM ? Operational
Cognos Reporting ? Operational
Credit Card Payment Processing ? Operational
Help.IllinoisState.edu ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Office 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 27, 2024

No incidents reported today.

Feb 26, 2024

No incidents reported.

Feb 25, 2024
Resolved - Cherwell services have been restored.

Start Time - Sunday, February 25, 10:15 AM

End Time - Sunday, February 25, 7:50 PM

Feb 25, 22:33 CST
Identified - Students, faculty, and staff are currently unable to access the IT Help portal (ITHelp.IllinoisState). IT staff are currently unable to login to the Cherwell desktop and web clients. Administrators are working to restore service.

Start Time - Sunday, February 25, 10:15 AM

Workarounds - No workarounds are currently available.

Feb 25, 11:10 CST
Feb 24, 2024

No incidents reported.

Feb 23, 2024
Resolved - Cellular service providers services were progressively restored throughout the day yesterday, February 22. Although service has stabilized and is available, customers should contact their providers if issues persist.
Feb 23, 09:07 CST
Identified - Various cellular service providers are experiencing a disruption to their services. Customers/subscribers may experience slow or disrupted service, which may impact Multi-Factor Authentication (MFA) and access to campus resources. Contact your provider for additional details.

Start Time - Thursday, February 22, 3:30 AM

Workarounds - Use public or private wifi from cellular devices.

Feb 22, 10:09 CST
Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 18:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 18:00 CST
Scheduled - ScreenConnect may be unavailable during the maintenance window. ScreenConnect enrolled endpoints may be disconnected from the application server for a short time after the service returns online.

Start Time - Thursday, February 22, 6:00 PM

End Time - Thursday, February 22, 6:30 PM

Workarounds - No workarounds will be available.

Feb 20, 10:15 CST
Completed - The scheduled maintenance has been completed.
Feb 22, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 13:30 CST
Scheduled - Students, faculty, and staff will be unable to access network services (wired, wireless, VoIP) during the following maintenance window:

Start Time - Thursday, February 22, 1:30 PM

End Time - Thursday, February 22, 3:00 PM

Workarounds - No workarounds will be available.

Feb 20, 15:25 CST
Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 22:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 17:31 CST
Scheduled - Colleague will be unavailable during the maintenance window and users will be unable to login. Please be logged out of all Colleague sessions by the start of the maintenance window. If anyone is still logged in at that time, your connection will be terminated so please make sure to have all your work saved.

Start Time - Wednesday, February 21, 5:30 PM

End Time - Wednesday, February 21, 10:00 PM

Workarounds - No workarounds will be available.

Feb 21, 17:30 CST
Feb 20, 2024
Completed - Screen Connect services are available as maintenance has concluded ahead of schedule.

Start Time - Tuesday, February 20, 12:00 PM

Scheduled End Time - Tuesday, February 20, 1:00 PM

Actual End Time - Tuesday, February 20, 12:15 PM

Feb 20, 12:21 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 12:00 CST
Scheduled - ScreenConnect will be unavailable during the maintenance window. ScreenConnect enrolled endpoints will be disconnected from the application server for a short time after the service returns online.

Start Time - Tuesday, February 20, 12:00 PM

End Time - Tuesday, February 20, 1:00 PM

Workarounds - No workarounds will be available.

Feb 20, 11:54 CST
Feb 19, 2024
Completed - The scheduled maintenance has been completed.
Feb 19, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 20:00 CST
Scheduled - A Wonsook Kim College of Fine Arts network share will be inaccessible during the following maintenance window:

Start Time - Tuesday, February 20, 8:00 PM

End Time - Tuesday, February 20, 10:00 PM

Workarounds No workarounds will be available.

Feb 19, 15:17 CST
Feb 18, 2024
Completed - The scheduled maintenance has been completed.
Feb 18, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 10:00 CST
Scheduled - The Housing and Dining portal including StarRez Cloud Payments Service may be unavailable during the time listed below due to maintenance.

Start Time - Sunday, February 18, 10:00 PM

End Time - Monday, February 19, 10:00 AM

Workarounds - No workarounds will be available.

Feb 15, 15:54 CST
Feb 17, 2024
Completed - The scheduled maintenance has been completed.
Feb 17, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 21:00 CST
Scheduled - Faculty and staff may be unable to access the Cherwell desktop and web clients, as well as the IT Help Service Portal (ISU.CherwellOnDemand.com) during the maintenance window.

Start Time - Friday, February 16, 9:00PM

End Time - Saturday, February 17, 3:00 AM

Workarounds - No workarounds will be available.

Feb 9, 13:13 CST
Feb 16, 2024
Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024
Resolved - Metronet ISP performance appears to have resolved. Customers are able to access ISU resources successfully from off campus at this time.

Start Time - Tuesday, February 13, 10:00 AM

Approximate End Time - Tuesday, February 13, 12:00 PM

Feb 13, 12:31 CST
Identified - Metronet customers may experience intermittent issues connecting to some ISU resources, notably VPN, from off campus. Metronet customers should contact Metronet for further details.

Start Time - Tuesday, February 13, 10:00 AM

Feb 13, 10:58 CST
Completed - The scheduled maintenance has been completed.
Feb 13, 07:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 07:00 CST
Scheduled - Help.IllinoisState.edu and Confluence will be unavailable during the maintenance period.

Start Time - Tuesday, February 13, 7:00 AM

End Time - Tuesday, February 13, 7:30 AM

Workarounds - No workarounds will be available.

Feb 12, 15:05 CST
Completed - The scheduled maintenance has been completed.
Feb 13, 07:15 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 01:00 CST
Scheduled - iPeople and related data lookups such as from My.IllinoisState will be mostly unavailable to users. Background processes will be delayed during the maintenance window.

Start Time - Tuesday, February 13, 1:00 AM

End Time - Tuesday, February 13, 7:15 AM

Workarounds - No workaround will be available.

Feb 8, 08:13 CST