Get webhook notifications whenever Illinois State University creates an incident, updates an incident, resolves an incident or changes a component status.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 2026 - 10:30 CDT
Update - The start and end times of the College of Arts and Sciences I.T. Services Maintenance have changed.
Start time - Wednesday, May 13, 10:30 AM
End time - Thursday, May 14, 10:00 PM
May 13, 202610:30 - May 14, 202622:00 CDT
Scheduled - During the maintenance window students, faculty, and staff will be unable to access various College of Arts & Sciences I.T. (CAS-IT) services such as CAS-IT managed server shares, printers, license servers, and websites.
Workarounds - Move files from CAS-IT servers to OneDrive or Microsoft Teams ahead of the maintenance window. Websites might show a temporary page announcing that the servers are under maintenance.
May 13, 202610:30 - May 14, 202622:00 CDT
Campus Solutions
Operational
Canvas
Operational
Cognos Reporting
Operational
Confluence
Operational
Credit Card Payment Processing
Operational
Help.IllinoisState.edu
Operational
Housing and Dining Portal
Operational
iPeople
Operational
My.IllinoisState.edu
Operational
Network Connectivity
Operational
Network Drives & File Storage
Operational
Microsoft 365 (Email, OneDrive, & Other Apps)
Operational
Phishing Notifications
Operational
Redbird Card
Operational
ServiceNow
Operational
Telephone and Voice
Operational
ULID Account Management
Operational
uPrint Student Printing
Operational
Other IT Services
Operational
IT Unit Notifications
Under Maintenance
College of Applied Science and Technology
Operational
College of Arts and Sciences
Under Maintenance
College of Business
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 13, 2026
Unresolved incident: College of Arts and Sciences I.T. Services Maintenance.
Completed -
The scheduled maintenance has been completed.
May 11, 07:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 00:00 CDT
Scheduled -
Maintenance to Campus Solutions and iPeople will occur during the following scheduled time period. Both systems will remain online and available during maintnenace.
Start Time - Monday, May 11, 12:00 AM
End Time - Monday, May 11, 7:00 AM
Workarounds - No workarounds will be available.
May 6, 13:26 CDT
Resolved -
Canvas is back online after what the vendor reports to be a Ransomware attack against their company. We are closely monitoring updates from Instructure (Canvas).
As always, but especially at this time, remain on the alert for phishing attempts. Illinois State will communicate through official channels any further notifications. You should not respond to or click on links from any other source (i.e. in this case a direct message from Canvas, other vendor, or social media) or share passwords or any other sensitive information.
Instructors and students should log into their courses, confirm recently submitted assignments appear as expected, back up materials (including Gradebooks), and submit grades as soon as able. The university Canvas Outage page will be updated with any further guidance.
Start Time - Thursday, May 7, 3:41 PM
End Time - Thursday, May 7, 10:17 PM
May 8, 09:32 CDT
Monitoring -
The vendor has restored service, and Canvas is available. Administrators will continue to work with the vendor to monitor and ensure the system remains stable.
May 7, 22:52 CDT
Update -
The vendor has confirmed that this is a nationwide outage affecting many universities. An estimated time to resolution is not known at this time.
May 7, 17:20 CDT
Identified -
Users may receive a message that Canvas is undergoing scheduled maintenance and may be unable to log in. The impact appears to be on the vendor's side, and administrators are working with them to resolve the issue.
Start Time - Thursday, May 7, 3:41 PM
Workarounds - No workarounds are available.
May 7, 16:08 CDT
Resolved -
Administrators have confirmed ISU-supported MacOS devices have been corrected. Users should no longer experience unexpected behaviors on their devices. For any questions or need for assistance, please contact the Technology Support Center at 309-438-4357.
Start Time - Tuesday, May 5, 11:00 AM
Start Time - Wednesday, May 6, 3:32 PM
Workarounds - No workarounds are currently available.
May 6, 15:45 CDT
Identified -
Users with ISU-supported MacOS devices may be experiencing unexpected changes on those devices today, such as application installation or changes to the log in experience. Administrators are working with the vendor to determine the cause of those changes. Please contact your support team, or the Technology Support Center, to report any unexpected behavior on a Mac device.
Start Time - Tuesday, May 5, 11:00 AM
Workarounds - No workarounds are currently available.
May 5, 12:54 CDT
Resolved -
Confluence continues to remain stable. Administrators have added additional safeguards to ensure the system remains stable.
Start Time - Monday, May 4, 4:20 PM
End Time - Monday, May 4, 4:45 PM
May 5, 10:40 CDT
Monitoring -
Confluence is now stable as of 4:45 PM. Administrators are continuing to monitor the situation to ensure uninterrupted service continuity.
May 4, 16:55 CDT
Identified -
Confluence, including Help.ilstu.edu, is currently unavailable. Administrators are working to restore service.
Start Time - Monday, May 4, 4:20 PM
Workarounds - No workarounds are available.
May 4, 16:36 CDT
Resolved -
The StarRez vendor impact has been resolved.
Start Time-Friday, May 1, 9:50 AM
End Time-Friday, May 1, 10:48 AM
Workarounds – No workarounds were available.
May 1, 10:55 CDT
Investigating -
The StarRez vendor has identified an issue with the StarRez student portal. Administrators are aware of the issue and are working with the vendor to resolve it.
Start Time - Friday, May 1, 9:50 AM
Workarounds – No workarounds are currently available.
May 1, 10:25 CDT
Completed -
The scheduled maintenance has been completed.
Apr 30, 20:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 18:00 CDT
Scheduled -
The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:
• AT Report Server • Call Data Records • Facilities iServiceDesk • Facilities Management Condition Assessment web site • Facilities Management Small Scale Drawings • Schlage • Various Campus Solutions Interface ESB jobs • Velocity • Work Order Cost Reports
Start Time - Thursday, April 30, 6:00 PM
End Time - Thursday, April 30, 8:00 PM
Workarounds - No workarounds will be available.
Apr 30, 12:00 CDT
Resolved -
Cisco Finesse services have been restored.
Actual Start Time - Wednesday, April 29, 7:00 PM
End Time - Wednesday, April 29, 9:00 PM
Apr 29, 21:15 CDT
Identified -
Users are unable to log into Cisco Finesse at this time. They may be met with an error message. Administrators are working to resolve the issue.
Start Time - Wednesday, April 29, 7:43 PM
Workarounds - No workarounds are currently available.
Apr 29, 20:12 CDT