Illinois State Tech Alerts

Phishing - Your Package Delivery
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.


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Dear Customer,
 
 
You have a new package returned to us due to incorrect delivery address. The details are below:
 
Date Received: Monday September 16, 2019.
Remarks:  Address Mismatch
Status:  Submit Correct and/or read document online
 
Please provide us your most recent address using the link below:
 

Update your location
 
 
We will attempt to make another delivery the following business day once we receive a correct address.
 
 
 
Dispatch Manager
 

 
 
 
 
 
Global Home | Terms of Use | Security and Privacy
 
This message and any attachments are solely for the intended recipient: «email» and may contain confidential or privileged information. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments.


Sep 16, 09:54 CDT
Campus Solutions ? Operational
Cherwell ITSM ? Operational
Credit Card Payment Processing ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
ITHelp.IllinoisState.edu ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Office 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
ReggieNet ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Web Content Managment Maintenance Sep 19, 08:00-11:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 15:27 CDT
Scheduled - Edits to University Websites managed by OU Campus software will not be possible during the maintenance window. This will not affect the accessibility of websites.

Start Time - Thursday, September 19, 8:00 AM CDT

End Time - Thursday, September 19, 11:00 AM CDT

Workarounds - No workarounds will be available.
Sep 16, 15:26 CDT
iPeople and Campus Solutions Maintenance Sep 21, 22:00-22:30 CDT
Update - Update: An incorrect date for this maintenance was included in the initial notification. The correct timeframe for this maintenance is:

Start Date - Saturday, September 21, 10:00 PM CDT
End Date - Saturday, September 21, 10:30 PM CDT
Aug 28, 16:06 CDT
Scheduled - Campus Solutions and iPeople/HCM applications will both appear to be unavailable during the maintenance window due to an Oracle VPN Switch.

Impacted applications include:

• Campus Solutions (CS.IliinoisState)
• iPeople (HCM.IllinoisState)
• Student Center
• Faculty Center
• Timesheet Entry
• Employee Self Service
• Class Schedule/To Do List/Holds will not be available in MY.IllinoisState

Start Date - Saturday, September 21, 10:00 PM CDT

End Date - Saturday, September 21, 10:30 PM CDT

Workarounds - No workarounds will be available.
Aug 28, 15:55 CDT
Campus Solutions Maintenance Sep 22, 23:00 - Sep 23, 09:00 CDT
The Campus Solutions system will be unavailable during the maintenance window for system security patching. Impacted resources will include:
• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedule/To Do Lists/Holds will not be available in MY.Illinoisstate
• Campus Solutions Reporting Copy database will also be unavailable during this maintenance.

Start Time - Sunday, September 22, 11:00 PM CDT

End Time - Monday, September 23, 9:00 AM CDT

Workarounds - No workarounds will be available.
Posted on Sep 11, 08:46 CDT
iPeople Maintenance Sep 22, 23:00 - Sep 23, 09:00 CDT
iPeople will be unavailable during the maintenance window for system security patching. Impacted resources will include:
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service
• Integrated messages will be stopped during the outage
• iPeople/HCM Reporting Copy database

Start Time - Sunday, September 22, 11:00 PM CDT

End Time - Monday, September 23, 9:00 AM CDT

Workarounds - No workaround will be available.
Posted on Sep 11, 09:16 CDT
Past Incidents
Sep 15, 2019
Datacenter Network Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 09:00 CDT
Scheduled - The ISU Datacenter network will receive a software upgrade. Each switch and router will be rebooted one at a time. At this time the networking team is unaware of any servers or appliances that will experience downtime. The networking team has confirmed that all servers and databases in the UCS will NOT experience downtime.

Start Date - Sunday, September 15, 9:00 AM CDT

End Date - Sunday, September 15, 11:00 AM CDT

Workarounds - No workarounds will be available.
Sep 13, 17:45 CDT
Resolved: Ethics and Mandatory Reporting Training Outage
Resolved - Faculty and staff attempting to access the Ethics and Mandatory Reporting Training website may have been intermittently unable to do so, and may have received an error. The issue has been resolved and users may now access the website without error.

Start Time - Sunday, September 15, 9:57 AM CDT

End Time - Sunday, September 15, 11:05 AM CDT

Workarounds - Users may have been successful upon retrying.
Sep 15, 09:57 CDT
Sep 14, 2019
iPeople and Campus Solutions Maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 22:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:00 CDT
Scheduled - Campus Solutions and iPeople/HCM applications will both appear to be unavailable during the maintenance window due to an Oracle VPN Switch.

Impacted applications include:

• Campus Solutions (CS.IliinoisState)
• iPeople (HCM.IllinoisState)
• Student Center
• Faculty Center
• Timesheet Entry
• Employee Self Service
• Class Schedule/To Do List/Holds will not be available in MY.IllinoisState

Start Date - Saturday, September 14, 10:00 PM CDT

End Date - Saturday, September 14, 10:30 PM CDT

Workarounds - No workarounds will be available.
Aug 28, 15:57 CDT
Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019
Resolved Parking Permit/Citation Portal Outage
Resolved - The Parking Permit/Citation Portal outage has been is resolved and service has been restored.
Sep 10, 11:14 CDT
Update - We are continuing to work on a fix for this issue.
Sep 10, 11:00 CDT
Identified - The ISU Parking Permit/Citation Portal is currently experiencing an outage. Students, faculty, and staff are currently unable to purchase parking permits or pay citations. Administrators are working to restore service.

Start Time - Tuesday, September 10, 10:55 AM CDT

Workarounds - No workarounds are currently available.
Sep 10, 10:59 CDT
Sep 9, 2019

No incidents reported.

Sep 8, 2019
Resolved: Ethics Mandatory Reporting Training Outage
Resolved - Administrators advise that this issue has been resolved, and users are now able to access the Ethics and Mandatory Reporting training website without issue.
Sep 8, 17:40 CDT
Identified - Faculty and staff attempting to access the Ethics and Mandatory Reporting training website may be unable to do so, and may receive an error.

Start Time - Sunday, September 8, 12:51 PM CDT

End Time - Sunday, September 8, 5:33 PM CDT

Workarounds - No workarounds are currently available.
Sep 8, 14:08 CDT
My.IllinoisState.edu Portal Database Maintenance
Completed - The scheduled maintenance has been completed.
Sep 8, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 06:00 CDT
Scheduled - Standard patch maintenance will be performed on the database server. During this database maintenance period, some portions of My.IllinoisState may not be accessible at times and/or performance may be degraded.

Start Time - Sunday, September 8, 6:00 AM CDT
End Time - Sunday, September 8, 8:00 AM CDT

Workarounds -
• Email Access: office365.illinoisstate.edu
• ReggieNet: reggienet.illinoisstate.edu
• Class Schedules and Student Center: CS.IllinoisState.edu
• iPeople: hcm.illinoisstate.edu
Aug 29, 15:44 CDT
Sep 7, 2019
Resolved: Technology Support Center Chat Support Unavailable
Resolved - Administrators advise this has been resolved, and users may now initiate a chat session with the Technology Support Center to obtain assistance.
Sep 7, 12:00 CDT
Identified - The ability to initiate a chat session with the University Technology Support Center (TSC) is currently unavailable. Users who navigate to ITHelp.IllinoisState.edu and click “Launch Chat” will receive a message stating that chat is unavailable and advising that assistance from the TSC may alternately be requested via phone at (309) 438-4357, by email at SupportCenter@IllinoisState.edu, or online at ITHelp.IllinoisState.edu.

Start Time - Saturday, September 7, 10:30 AM CDT

End Time -Saturday, September 7, 11:53 AM CDT

Workarounds -The Technology Support Center may alternately be requested via phone at (309) 438-4357, by email at SupportCenter@IllinoisState.edu, or online at ITHelp.IllinoisState.edu.
Sep 7, 11:32 CDT
Sep 6, 2019

No incidents reported.

Sep 5, 2019
SQL Server Database Maintenance
Completed - The scheduled maintenance has been completed.
Sep 5, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 18:00 CDT
Scheduled - Standard patch maintenance will be performed on a SQL Server database server. The following applications and services will experience multiple outages and possible degraded performance during the planned database maintenance window:

• Archibus
• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment web site
• Facilities Management Small Scale Drawings
• Microsoft BitLocker Administration (MBAM)
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity (unavailable for the entire maintenance period)
• WebTMA
• Work Order Cost Reports

Start Time - Thursday, September 5, 6:00 PM CDT

End Time - Thursday, September 5, 8:00 PM CDT

Workarounds - No workarounds will be available.
Aug 30, 16:36 CDT
Sep 4, 2019

No incidents reported.

Sep 3, 2019
LabStats Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 14:30 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 3, 13:14 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 13:00 CDT
Scheduled - Labstats will be unavailable for use by IT Staff during the maintenance window.

Start Time -Tuesday, September 3, 1:00 PM CDT

End Time -Tuesday, September 3, 2:30 PM CDT

Workarounds -No workarounds will be available.
Sep 3, 07:53 CDT
Phishing - Part Time Job Opportunity
Resolved - This incident has been resolved.
Sep 3, 07:56 CDT
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.


Good morning,


How are you doing today? I will like to refer you to a job position. Executive Deskline Inc are looking for someone that can report on customer service implementation. You can earn up to three hundred dollars after tax working on a part-time basis at your own convenience. I can confirm the security of this job because i have been working with them on a part-time basis for 2yrs.

For more details about the company and how to Apply for the job, Visit their website below and click on application form to apply.



Best regards


Aug 27, 13:50 CDT
Phishing - IT HELP DESK
Resolved - This incident has been resolved.
Sep 3, 07:56 CDT
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.


All Staffs and Students are expected to migrate to the New 2019 Microsoft Outlook Web portal to access the below, Click Here to migrate:
 
 
 
·    Access the new staff directory
 
·    Access your pay slips and P60s
 
·    Update your ID photo
 
·     E-mail and Calendar Flexibility
 
·    Connect mobile number to e-mail for voicemail
 
 
 
Important notice:  All staffs and students are expected to migrate within 24 hours to avoid delay on mail delivery.
 
 
 
On behalf of IT Support. This is a group email account and its been monitored 24/7, therefore, please do not ignore this notification, because its very compulsory.
 
 
 
Sincerely.
 
Admin Team.


Aug 27, 13:47 CDT
Phishing - ILLINOIS PART-TIME WORK AND STUDY JOB OFFER
Resolved - This incident has been resolved.
Sep 3, 07:56 CDT
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.


Hello,

You are invited to participate in a part-time work and study offer for staff and students. It is an opportunity to earn up to $400 weekly working at your free time. This job is flexible and will not affect your current job or studies. Click here for further details or to sign up.

Thank you


Aug 26, 16:19 CDT
Phishing - IMPORTANT MESSAGE - Message Center
Resolved - This incident has been resolved.
Sep 3, 07:55 CDT
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.

Just a friendly reminder that there is a message that still needs your attention in the Message Center.
Please read your message on the Mobile App or log in as soon as possible.

READ MESSAGE

Aug 26, 11:58 CDT
Phishing - ATTN: ILLINOIS STATE UNIVERSITY ACCOUNT ACTIVITY
Resolved - This incident has been resolved.
Sep 3, 07:54 CDT
Identified - The following email has been reported to ISU and is confirmed to be a phishing attempt.

Hello
This is to notify you that your ILLINOIS STATE UNIVERSITY school email will be deactivated within the next 48 hours if not updated. To avoid your account from being deactivated, Kindly UPDATE your account and password by following the process below.

To update your password, follow the instruction below:
1. Click on the link Click here
2. Sign in using your school email and password
3. Click UPDATE


Aug 26, 09:37 CDT
Sep 2, 2019
Sharepoint 2010 Database Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 21:00 CDT
Scheduled - Administrators will be performing database maintenance to the on-campus SharePoint 2010. On-campus SharePoint 2010 may not be available or may experience degraded performance during the maintenance period. Office 365 SharePoint websites will not be affected.

Start Time - Monday, September 2, 9:00 PM CDT
End Time - Monday, September 2, 11:00 PM CDT

Workaround - There are no workarounds available.
Aug 29, 15:36 CDT
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