All Systems Operational

Campus Solutions Operational
Canvas Operational
Cognos Reporting Operational
Confluence Operational
Credit Card Payment Processing Operational
Help.IllinoisState.edu Operational
Housing and Dining Portal Operational
iPeople Operational
My.IllinoisState.edu Operational
Network Connectivity Operational
Network Drives & File Storage Operational
Microsoft 365 (Email, OneDrive, & Other Apps) Operational
Phishing Notifications Operational
Redbird Card Operational
ServiceNow Operational
Telephone and Voice Operational
ULID Account Management Operational
uPrint Student Printing Operational
Other IT Services Operational
IT Unit Notifications Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Configuration Manager Maintenance Aug 6, 2026 12:30-16:30 CDT

Configuration Manager will be unavailable to administrators during the maintenance window.
Software Center will also be unavailable from installing software and updates on endpoints.

Start Time - Thursday, August 6, 12:30 PM

End Time - Thursday, August 6, 4:30 PM

Workarounds - No workarounds will be available.
Posted on Jul 28, 2026 - 12:30 CDT

Aug 2, 2026

Campus WiFi & Wired Residence Hall Connection Maintenance
Completed - The scheduled maintenance has been completed.
Aug 2, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 08:30 CDT
Scheduled - Students, faculty, and staff will be unable to access Wi-Fi campus-wide or wired connections within the Residence Halls during the maintenance window.

In addition, wireless availability may be intermittent for the duration of the maintenance, as failover scenarios are tested

Start Time - Sunday, August 2nd, 8:30 AM

End Time - Sunday, August 2nd, 9:00 AM

Workarounds - No workarounds will be available.
Aug 1, 13:33 CDT

Aug 1, 2026

TouchNet and Student Financials Maintenance
Completed - The scheduled maintenance has been completed.
Aug 1, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 07:00 CDT
Scheduled - The Student Financial System, including Authorized User access, will be offline during the maintenance window. Impacted resources:

• Payment plan selection
• Viewing charges/Balance Inquiries
• eRefund sign up
• Making payments

Start Time - Friday, July 31, 7:00 AM

End Time - Saturday, August 1, 1:00 PM

Workarounds - No workarounds will be available.
Jul 28, 14:44 CDT
SQL Server Database Maintenance
Completed - The scheduled maintenance has been completed.
Aug 1, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 08:00 CDT
Scheduled - The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment website
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Saturday, August 1, 8:00 AM

End Time - Saturday, August 1, 10:00 AM

Workarounds - No workarounds will be available.
Jul 31, 09:07 CDT

Jul 31, 2026

Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 31, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 04:00 CDT
Scheduled - The following buildings will be without Campus wired and wireless network service, as well as VOIP phone service, during the maintenance window.

• State Farm Hall of Business
• Old Union
• Office of Residential Life
• S. University Parking Garage
• Center for Performing Arts
• Williams Hall
• Williams Hall Annex
• Center for Visual Arts
• Centennial West
• Centennial East
• University High School
• Campus Recreation Operations
• Marian Kneer Softball Stadium
• Soccer Press Box
• John Green Building
• Bill Waller Parking Services Building
• 711 N Main (Nite Ride)
• University Residence
• Golf Course Pro Shop
• Alumni Center
• Duffy Bass Field
• Daily Vidette Building
• Ropp Agriculture Building
• Hudelson Building
• Carter Harris Physical Plant Office
• Carter Harris Physical Plant Shop
• Campus Services Building (Grounds)
• Redbird Adventure Center
• Classroom Building #2 (Weaver's)
• Athletics Indoor Practice Facility
• ORL Laundry Building
• 604 N. Adelaide St. (Firehouse)
• Administrative Building #1
• Activity & Recreation Center
• MFA Studio (Eastland Mall)
• Ewing Manor
• Golf Course Maintenance Shed
• Horticulture Center
• Uptown Station Gallery
• Warehouse 1
• Warehouse 2

Start Time - Friday, July 31, 4:00 AM

End Time - Friday, July 31, 5:00 AM

Workarounds - No workarounds will be available.
Jul 22, 14:57 CDT

Jul 30, 2026

SQL Server Database Maintenance
Completed - The scheduled maintenance has been completed.
Jul 30, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 18:00 CDT
Scheduled - The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment web site
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Thursday, July 30, 6:00 PM

End Time - Thursday, July 30, 8:00 PM

Workarounds - No workarounds will be available.
Jul 30, 13:14 CDT
Apply to Major/Minor System Maintenance
Completed - The scheduled maintenance has been completed.
Jul 30, 11:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 10:15 CDT
Scheduled - Students, faculty, and staff will be unable to access the Apply to Major/Minor system (internalapplications.illinoisstate.edu) during the maintenance window.

Start Time - Thursday, July 30, 10:15 AM

End Time - Thursday, July 30, 11:15 AM

Workarounds - No workarounds will be available.
Jul 28, 09:55 CDT
Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 30, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 04:00 CDT
Scheduled - The following buildings will be without Campus wired and wireless network service, as well as VOIP phone service, during the maintenance window.

• Fell Hall
• Cook Hall
• Edwards Hall
• Degarmo Hall
• South Campus Power Plant
• Hovey Hall
• Schroeder Hall
• Heating Plant
• Student Services Building
• 211 N. University (ROTC)
• Bone Student Center
• Bowling & Billiards Center
• Milner Library
• 305 N. School (Sustainability)
• 302 N. Normal (Risk Management)
• MCN Simulation Center
• ISU Farm
• Bradley University - Morgan Hall (WCBU)
• MCN Springfield
• College of Engineering

Start Time - Thursday, July 30, 4:00 AM

End Time - Thursday, July 30, 5:00 AM

Workarounds - No workarounds will be available.
Jul 22, 09:14 CDT

Jul 29, 2026

Resolved - Office 365 Licensing Error
Resolved - Administrators have resolved this issue. If you should need further support or have questions, please contact the Technology Support Center (309-438-4357).
Jul 29, 13:08 CDT
Update - ISU Administrators have implemented a workaround. ISU administrators continue to work with Microsoft to determine the root cause. Those experiencing this issue are encouraged to contact the Technology Support Center (309-438-4357).
Jul 16, 15:49 CDT
Identified - ISU administrators continue to work with Microsoft but are preparing to implement a fix in the meantime. Those experiencing this issue are encouraged to contact the Technology Support Center (309-438-4357). A status update will be provided later today.
Jul 16, 10:42 CDT
Update - A confirmed workaround is available.

Workarounds - Users can use web based Office 365 products by logging into http://365.ilstu.edu with ISU account.
Jul 9, 10:41 CDT
Investigating - Administrators are investigating an issue where Office 365 installed products are producing a licensing error for some users on specific devices.

Start Time - Thursday, July 9, 8:00 AM

Workarounds - No workarounds are available at this time.
Jul 9, 10:35 CDT
Midpoint/Grouper Database Maintenance
Completed - The scheduled maintenance has been completed.
Jul 29, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 12:00 CDT
Scheduled - Midpoint and Grouper databases and applications will be unavailable during the maintenance window.

Start Time - Wednesday, July 29, 12:00 PM

End Time - Wednesday, July 29, 1:00 PM

Workarounds - No workarounds will be available.
Jul 28, 10:04 CDT
Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 29, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 04:00 CDT
Scheduled - The following buildings will be without Campus wired and wireless network service, as well as VOIP phone service, during the maintenance window.

• Julian Hall
• Science Lab Building
• Center for Civic Engagement
• Stevenson Hall
• Moultan Hall
• College Place Uptown
• Felmley Hall of Science
• Felmley Science Annex
• Redbird Spirit Shop
• CEFCU Arena
• Student Fitness Center and McCormick Hall
• Hancock Stadium
• Nelson Smith Building
• Kauffman Football Building
• Horton Fieldhouse
• Fairchild Hall
• Rachel Cooper
• Multicultural Center
• Student Accounts Building
• Honors Program Building
• Center for Math, Science and Technology
• Thomas Metcalf School
• Turner Hall
• 308 Kingsley St.

Start Time - Wednesday, July 29, 4:00 AM

End Time - Wednesday, July 29, 5:00 AM

Workarounds - No workarounds will be available.
Jul 22, 09:07 CDT

Jul 28, 2026

Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 28, 17:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 16:30 CDT
Scheduled - The following VPN Tunnels/locations will lose connectivity and auto-reconnect within 15 minutes during the scheduled maintenance window.

Springfield College of Nursing
WCBU office at Bradley University

Start Time - Tuesday, July 28, 4:30 PM

End Time - Tuesday, July 28, 5:30 PM

Workarounds - No workarounds will be available.
Jul 20, 16:59 CDT
Resolved - Reporting Services Outage
Resolved - Administrators have confirmed the Reporting Services website has been restored for use.

Start Time - Tuesday, July 28, 12:20 PM

End Time - Tuesday, July 28, 1:07 PM
Jul 28, 13:10 CDT
Identified - Reporting Services website (https://reporting.ilstu.edu/Reports) is unavailable at this time. Administrators are working to restore service.
This includes but is not limited to:

• Facilities billing reports
• Legacy ISI reports
• Call data records

Start Time - Tuesday, July 28, 12:20 PM

Workarounds - No workarounds are currently available.
Jul 28, 12:42 CDT

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

iPeople Maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 22:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 17:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 21, 09:49 CDT
Scheduled - iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Friday, July 24, 5:00 PM

End Time - Saturday, July 25, 10:30 PM

Workarounds - No workaround will be available.
Jul 16, 10:56 CDT
Campus Solutions Maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 00:00 CDT
Scheduled - Campus Solutions will be undergoing maintenance and will remain available during the maintenance window. As a result however, users current session may be automatically logged out. If this occurs, simply sign back in.

Services include the following via My.IllinoisState.edu as well as the ISU mobile app:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly

Start Time - Saturday, July 25, 12:00 AM

End Time - Saturday, July 25, 7:00 AM

Workarounds - No workarounds will be available.
Jul 23, 08:59 CDT

Jul 24, 2026

Resolved - Password Update Outage
Resolved - The impact is resolved, and users can update their passwords via the Account Management portal account.illinoisstate.edu.

Updated Start Time - Thursday, July 23, 9:30 PM

End Time - Friday, July 24, 10:08 AM
Jul 24, 10:34 CDT
Identified - Users are receiving an error message when attempting to update their ISU password on the Account Management portal account.illinoisstate.edu.

Start Time - Friday, July 24, 8:33 AM

Workarounds - No workarounds are available.
Jul 24, 09:14 CDT

Jul 23, 2026

Confluence Maintenance
Completed - The scheduled maintenance has been completed.
Jul 23, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 07:00 CDT
Scheduled - Help.IllinoisState.edu knowledge articles and Confluence will be unavailable during the maintenance period.

Start Time - Wednesday, July 23, 7:00 AM

End Time - Wednesday, July 23, 9:00 AM

Workarounds - No workarounds will be available.
Jul 22, 14:32 CDT

Jul 22, 2026

Resolved - ServiceNow Performance Degraded
Resolved - ServiceNow has confirmed service and performance has been restored.

Start Time - Tuesday, July 21, 12:50 PM

End Time - Tuesday, July 21, 5:20 PM
Jul 22, 08:58 CDT
Identified - ServiceNow has notified ISU that they have identified an issue within our production datacenter and are working to resolve it. As a result, we may experience performance degradation.

Start Time - Tuesday, July 21, 12:50 PM

Workarounds - No workarounds are currently available.
Jul 21, 15:53 CDT
Colleague Maintenance
Completed - The scheduled maintenance has been completed.
Jul 22, 07:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:00 CDT
Scheduled - Colleague will be unavailable, and users will not be able to log on during the maintenance window. Any issues that arise after the change is complete should be escalated via normal support channels.

Start Time - Wednesday, July 22, 6:00 AM

End Time - Wednesday, July 22, 7:30 AM

Workarounds - No workarounds will be available.
Jul 16, 15:19 CDT

Jul 21, 2026

Jul 20, 2026

Pharos/uPrint Maintenance
Completed - The scheduled maintenance has been completed.
Jul 20, 06:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 06:15 CDT
Scheduled - Pharos/uPrint Printing Services will be under maintenance, and users may notice a slight pause in services or a brief interruption during this period. A browser refresh should fix any issues. If there are any impacts after the change, users should follow their normal support channel.

Start Time - Monday, July 20, 6:15 AM

End Time - Monday, July 20, 6:45 AM

Workarounds - Refresh browser.
Jul 16, 15:19 CDT

Jul 19, 2026

No incidents reported.

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