Illinois State Tech Alerts

All Systems Operational

Campus Solutions Operational
Canvas Operational
Cognos Reporting Operational
Confluence Operational
Credit Card Payment Processing Operational
Help.IllinoisState.edu Operational
Housing and Dining Portal Operational
iPeople Operational
My.IllinoisState.edu Operational
Network Connectivity Operational
Network Drives & File Storage Operational
Microsoft 365 (Email, OneDrive, & Other Apps) Operational
Phishing Notifications Operational
Redbird Card Operational
ServiceNow Operational
Telephone and Voice Operational
ULID Account Management Operational
uPrint Student Printing Operational
Other IT Services Operational
IT Unit Notifications Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

College of Arts and Sciences I.T. Services Maintenance May 13, 2026 08:00 - May 14, 2026 17:00 CDT

During the maintenance window students, faculty, and staff will be unable to access various College of Arts & Sciences I.T. (CAS-IT) services such as CAS-IT managed server shares, printers, license servers, and websites.

A full list of impacted services can be found at College of Arts and Sciences I.T. Services Maintenance.

Start Time - Wednesday, May 13, 8:00 AM

End Time - Thursday, May 14, 5:00 PM

Workarounds - Move files from CAS-IT servers to OneDrive or Microsoft Teams ahead of the maintenance window. Websites might show a temporary page announcing that the servers are under maintenance.
Posted on Apr 23, 2026 - 09:33 CDT
Apr 30, 2026

No incidents reported today.

Apr 29, 2026
Resolved - Cisco Finesse Outage
Resolved - Cisco Finesse services have been restored.

Actual Start Time - Wednesday, April 29, 7:00 PM

End Time - Wednesday, April 29, 9:00 PM
Apr 29, 21:15 CDT
Identified - Users are unable to log into Cisco Finesse at this time. They may be met with an error message. Administrators are working to resolve the issue.

Start Time - Wednesday, April 29, 7:43 PM

Workarounds - No workarounds are currently available.
Apr 29, 20:12 CDT
Apr 28, 2026
Confluence Maintenance
Completed - The scheduled maintenance has been completed.
Apr 28, 08:32 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 07:47 CDT
Scheduled - Help.IllinoisState.edu knowledge articles and Confluence will be unavailable during the maintenance period.

Start Time - Tuesday, April 28, 6:30 AM

End Time - Tuesday, April 28, 8:30 AM

Workarounds - No workarounds will be available.
Apr 28, 07:46 CDT
Apr 27, 2026
Resolved - SendTo Performance Degraded
Resolved - A fix provided by the vendor has been applied resolving this issue.

Start Time - Thursday, March 5, 5:55 PM

End Time - Wednesday, April 8, 10:30 PM
Apr 27, 09:44 CDT
Monitoring - SendTo private messages did not hide the message content if a private message was selected. Administrators have implemented a workaround to resolve this issue. The workaround has also resolved the issue of sending a private message. Private messages can now be sent without an attachment. The vendor has indicated they are intending to provide a permanent fix sometime next week.

Workaround Implemented - Thursday, March 12, 12:07 PM
Mar 12, 12:32 CDT
Identified - SendTo may not be able to send Private Messages without an attachment. The vendor has confirmed the issue and a date for a fix is to be determined.

Start Time - Thursday, March 5, 5:55 PM

Workarounds - Add an attachment to the message.
Mar 6, 11:27 CST
Resolved - Azure Virtual Desktop Outage
Resolved - Administrators have confirmed Azure Virtual Desktop service has been restored.

Start Time - Friday, April 24, 8:30 AM

End Time - Friday, April 24, 7:15 PM

Workarounds - No workarounds were available.
Apr 27, 08:05 CDT
Update - The vendor is completing recovery actions that have restored some service availability; however, some users may still receive an error when attempting to launch a remote application until the service is fully restored.

No ETA has been provided for full service restoration at this time.
Apr 24, 16:22 CDT
Update - The vendor acknowledged that a widespread issue is impacting AVD. They are investigating the issue and will provide more information as it becomes available. This outage is still ongoing, and no workarounds are available.
Apr 24, 13:00 CDT
Investigating - Users of Azure Virtual Desktop (AVD) may receive an error message when attempting to launch a Remote App in Azure Virtual Desktop (AVD), stating “We couldn't connect because there are currently no available resources. Try again later or contact tech support for help if this keeps happening.” Administrators are aware of the issue and are working on a resolution.

Start Time - Friday, April 24, 8:30 AM

Workarounds - No workarounds are currently available.
Apr 24, 09:33 CDT
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026
Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026
Resolved - Canvas Performance Degraded
Resolved - Students may have experienced slow performance, or errors when attempting to log into Canvas briefly during the following time frame. Instructure, Canvas vendor, confirmed there were two separate performance degradations that have since been resolved. Some students may have been able to log in after clearing cache and cookies. This is no longer an issue.

Start Time - Tuesday, April 21, 1:00 PM

Start Time - Tuesday, April 21, 9:30 PM
Apr 21, 13:00 CDT
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

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