Illinois State Tech Alerts

All Systems Operational

Campus Solutions Operational
Canvas Operational
Cognos Reporting Operational
Confluence Operational
Credit Card Payment Processing Operational
Help.IllinoisState.edu Operational
Housing and Dining Portal Operational
iPeople Operational
My.IllinoisState.edu Operational
Network Connectivity Operational
Network Drives & File Storage Operational
Microsoft 365 (Email, OneDrive, & Other Apps) Operational
Phishing Notifications Operational
Redbird Card Operational
ServiceNow Operational
Telephone and Voice Operational
ULID Account Management Operational
uPrint Student Printing Operational
Other IT Services Operational
IT Unit Notifications Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 15, 2026

No incidents reported today.

May 14, 2026
College of Arts and Sciences I.T. Services Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 10:30 CDT
Update - The start and end times of the College of Arts and Sciences I.T. Services Maintenance have changed.

Start time - Wednesday, May 13, 10:30 AM

End time - Thursday, May 14, 10:00 PM
May 11, 10:30 CDT
Scheduled - During the maintenance window students, faculty, and staff will be unable to access various College of Arts & Sciences I.T. (CAS-IT) services such as CAS-IT managed server shares, printers, license servers, and websites.

A full list of impacted services can be found at College of Arts and Sciences I.T. Services Maintenance.

New Start Time - Wednesday, May 13, 10:30 AM

New End Time - Thursday, May 14, 10:00 PM

Workarounds - Move files from CAS-IT servers to OneDrive or Microsoft Teams ahead of the maintenance window. Websites might show a temporary page announcing that the servers are under maintenance.
Apr 23, 09:33 CDT
May 13, 2026
May 12, 2026

No incidents reported.

May 11, 2026
Campus Solutions & iPeople Maintenance
Completed - The scheduled maintenance has been completed.
May 11, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 00:00 CDT
Scheduled - Maintenance to Campus Solutions and iPeople will occur during the following scheduled time period. Both systems will remain online and available during maintnenace.

Start Time - Monday, May 11, 12:00 AM

End Time - Monday, May 11, 7:00 AM

Workarounds - No workarounds will be available.
May 6, 13:26 CDT
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
Resolved - Canvas Outage
Resolved - Canvas is back online after what the vendor reports to be a Ransomware attack against their company. We are closely monitoring updates from Instructure (Canvas).

As always, but especially at this time, remain on the alert for phishing attempts. Illinois State will communicate through official channels any further notifications. You should not respond to or click on links from any other source (i.e. in this case a direct message from Canvas, other vendor, or social media) or share passwords or any other sensitive information.

Instructors and students should log into their courses, confirm recently submitted assignments appear as expected, back up materials (including Gradebooks), and submit grades as soon as able. The university Canvas Outage page will be updated with any further guidance.

Start Time - Thursday, May 7, 3:41 PM

End Time - Thursday, May 7, 10:17 PM
May 8, 09:32 CDT
Monitoring - The vendor has restored service, and Canvas is available. Administrators will continue to work with the vendor to monitor and ensure the system remains stable.
May 7, 22:52 CDT
Update - The vendor has confirmed that this is a nationwide outage affecting many universities. An estimated time to resolution is not known at this time.
May 7, 17:20 CDT
Identified - Users may receive a message that Canvas is undergoing scheduled maintenance and may be unable to log in. The impact appears to be on the vendor's side, and administrators are working with them to resolve the issue.

Start Time - Thursday, May 7, 3:41 PM

Workarounds - No workarounds are available.
May 7, 16:08 CDT
May 7, 2026
May 6, 2026
Resolved - ISU MacOS Device Impact
Resolved - Administrators have confirmed ISU-supported MacOS devices have been corrected. Users should no longer experience unexpected behaviors on their devices. For any questions or need for assistance, please contact the Technology Support Center at 309-438-4357.

Start Time - Tuesday, May 5, 11:00 AM

Start Time - Wednesday, May 6, 3:32 PM

Workarounds - No workarounds are currently available.
May 6, 15:45 CDT
Identified - Users with ISU-supported MacOS devices may be experiencing unexpected changes on those devices today, such as application installation or changes to the log in experience. Administrators are working with the vendor to determine the cause of those changes. Please contact your support team, or the Technology Support Center, to report any unexpected behavior on a Mac device.

Start Time - Tuesday, May 5, 11:00 AM

Workarounds - No workarounds are currently available.
May 5, 12:54 CDT
May 5, 2026
Resolved - Confluence Outage
Resolved - Confluence continues to remain stable. Administrators have added additional safeguards to ensure the system remains stable.

Start Time - Monday, May 4, 4:20 PM

End Time - Monday, May 4, 4:45 PM
May 5, 10:40 CDT
Monitoring - Confluence is now stable as of 4:45 PM. Administrators are continuing to monitor the situation to ensure uninterrupted service continuity.
May 4, 16:55 CDT
Identified - Confluence, including Help.ilstu.edu, is currently unavailable. Administrators are working to restore service.

Start Time - Monday, May 4, 4:20 PM

Workarounds - No workarounds are available.
May 4, 16:36 CDT
May 4, 2026
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
Resolved - StarRez Outage
Resolved - The StarRez vendor impact has been resolved.

Start Time-Friday, May 1, 9:50 AM

End Time-Friday, May 1, 10:48 AM

Workarounds – No workarounds were available.
May 1, 10:55 CDT
Investigating - The StarRez vendor has identified an issue with the StarRez student portal. Administrators are aware of the issue and are working with the vendor to resolve it.

Start Time - Friday, May 1, 9:50 AM

Workarounds – No workarounds are currently available.
May 1, 10:25 CDT
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