Illinois State University Status

Illinois State Tech Alerts

All Systems Operational

Campus Solutions Operational

Cherwell ITSM Operational

Credit Card Payment Processing Operational

Housing and Dining Portal Operational

iPeople Operational

ITHelp.IllinoisState.edu Operational

My.IllinoisState.edu Operational

Network Connectivity Operational

Network Drives & File Storage Operational

Office 365 (Email, OneDrive, & Other Apps) Operational

Phishing Notifications Operational

Redbird Card Operational

ReggieNet Operational

Telephone and Voice Operational

ULID Account Management Operational

uPrint Student Printing Operational

Other IT Services Operational

IT Unit Notifications Operational

College of Arts and Sciences Operational

College of Business Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

My.IllinoisState.edu Portal Database Maintenance Jan 26, 06:00-08:00 CST

Standard patch maintenance will be performed on a SQL Server database server. During this database maintenance period, some portions of My.IllinoisState may not be accessible at times and/or performance may be degraded.

Start Time - Sunday, January 26, 6:00 AM CST

End Time - Sunday, January 26, 8:00 AM CST

Workarounds

• Email Access: Office365.IllinoisState.edu
• ReggieNet: ReggieNet.IllinoisState.edu
• Class Schedules and Student Center: CS.IllinoisState.edu
• iPeople: HCM.IllinoisState.edu
Posted on Jan 24, 15:42 CST

SQL Server Database Maintenance Jan 28, 18:00-20:00 CST

Standard patch maintenance will be performed on a SQL Server database server. The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• Archibus
• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment web site
• Facilities Management Small Scale Drawings
• Microsoft BitLocker Administration (MBAM)
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• WebTMA
• Work Order Cost Reports

Start Time - Tuesday, January 28, 6:00 PM CST

End Time - Tuesday, January 28, 8:00 PM CST

Workarounds - No workarounds will be available.
Posted on Jan 24, 15:45 CST

Oracle Identity Management Suite Maintenance Jan 31, 15:00-23:59 CST

No impact is expected, however, users attempting to use the account self-service portal (Account.IllinoisState.edu) or OIM may notice a delay in the processing of password changes and information updates on user profiles.

Start Date - Friday, January 31, 3:00 PM CST

End Date - Friday, January 31, 11:59 PM CST

Workarounds - No workarounds are available.
Posted on Jan 23, 15:48 CST

Past Incidents

Jan 24, 2020

No incidents reported today.

Jan 23, 2020

Microsoft Teams Performance Degraded

Resolved - Microsoft has confirmed that the impact is resolved.

Start Time - Thursday, January 25, 9:25 AM CST

End Time - Thursday, January 25, 12:05 PM CST
Jan 23, 12:21 CST

Identified - Users may be unable to sign in to the Microsoft Teams service. Additionally, users who are already signed in may experience delays when receiving chat messages. Users may also encounter an "Oops!" page when attempting to sign in.

Start Time - Thursday, January 25, 9:25 AM CST

Workarounds - No workarounds are available.
Jan 23, 09:38 CST

Jan 22, 2020

No incidents reported.

Jan 21, 2020

Resolved - News and Events Websites Performance Degraded

Resolved - Performance has been restored to both the News and Events websites.

Start Time - Tuesday, January 21, 9:10 AM CST

End Time - Tuesday, January 21, 1:20 PM CST
Jan 21, 13:24 CST

Identified - The News (News.IllinoisState.edu) and Events (Events.IllinoisState.edu) websites are responding slowly. Administrators are working to restore performance.

Start Time - Tuesday, January 21, 9:10 AM CST

Workarounds - No workarounds are currently available.
Jan 21, 09:14 CST

Resolved - Incoming Long Distance Calls Performance Degraded

Resolved - The vendor has confirmed that the incoming long distance call impact has been resolved.

Start Time - Friday, January 17, 9:30 AM CST

End Time - Tuesday, January 21, 7:00 AM CST
Jan 21, 09:03 CST

Identified - Customers making incoming long distance calls to ISU phones may hear static on the line, despite there being no static on the ISU end. Local calls are not impacted. Administrators are working with the vendor toward a solution.

Start Time - Friday, January 17, 9:30 AM CST

Workarounds - No workarounds are available.
Jan 17, 09:46 CST

Resolved - Cherwell Desktop Client Unavailable

Resolved - An email has been sent to IT Staff which provides information on how to add new connections as well as where to find a fix that can be deployed to their supported systems. Administrators will continue to work with the vendor on root cause.

End Time - Tuesday, January 21, 8:00 AM
Jan 21, 08:45 CST

Update - While working with the vendor it was discovered that the server connection addresses for our environments have changed. An edit to the connection information within the desktop client resolves the impact. Additional information will be provided via email when available.
Jan 18, 16:56 CST

Identified - IT Staff are unable to access the Cherwell desktop client after the vendor completed maintenance this morning at approximately 3:00 AM. The Cherwell Web client and Customer Portal are available at this time.

Start Time - Saturday, January 18, 3:00 AM

Workarounds - The Cherwell Web Client is available to complete most ITSM activities.
Jan 18, 10:33 CST

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

Agresso Database Maintenance

Completed - The scheduled maintenance has been completed.
Jan 18, 15:30 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 11:00 CST

Scheduled - The Agresso database will be upgraded to a new version. During the upgrade, the Agresso application and database will be unavailable for use.

Start Time - Saturday, January 18, 11:00 AM CST

End Time - Saturday, January 18, 3:30 PM CST

Workarounds - No workarounds will be available.
Jan 10, 11:44 CST

Office 365 Maintenance

Completed - The scheduled maintenance has been completed.
Jan 18, 12:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 10:01 CST

Scheduled - Office 365 Portal will be undergoing maintenance. During the maintenance window, the Office 365 applications may be unavailable.

Start Time - Saturday, January 18, 10:00 PM CST

End Time - Sunday, January 19, 12:00 AM CST

Workarounds - No workarounds are currently available.
Jan 15, 13:02 CST

Cherwell Maintenance

Completed - The scheduled maintenance has been completed.
Jan 18, 03:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 21:00 CST

Scheduled - Students, faculty, and staff will be unable to access the Cherwell desktop and web clients, as well as the IT Help Service Portal (ISU.CherwellOnDemand.com) during the maintenance window.

Start Time - Friday, January 17, 9:00 PM CST

End Time - Saturday, January 18, 3:00 AM CST

Workarounds - No workarounds are currently available.
Jan 10, 15:28 CST

Jan 17, 2020

SCL Intra Maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 18:10 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 16:10 CST

Scheduled - Central Receiving Employees will be unable to use SC Logic during the the following maintenance window.

Start Time - Wednesday, January 22, 4:10 PM CST

End Time - Wednesday, January 22, 6:10 PM CST

Workarounds - No workarounds are currently available.
Jan 17, 14:39 CST

Resolved - Study Abroad Online Application Performance Degraded

Resolved - Our vendor has indicated performance has been restored.

Start Time - Friday, January 17, 12:12 PM CST

End Time - Friday, January 17, 1:32 PM CST
Jan 17, 13:45 CST

Identified - The Study Abroad Online Application process may perform in a degraded state as reported by our vendor.

Start Time - Friday, January 17, 12:12 PM CST

Workarounds - No workarounds are currently available.
Jan 17, 12:34 CST

Jan 16, 2020

Resolved - ISU Phone Call Forwarding Outage

Resolved - The call forwarding issue has been resolved.

Start Time - Tuesday, January 14, 11:00 PM CST

End Time - Wednesday, January 15, 5:00 PM CST
Jan 16, 08:05 CST

Identified - Administrators are investigating a current impact where calling an ISU phone that has Call Forwarding set up will result in a busy signal.

Start Time - Wednesday, January 15, 4:30 PM CST

Workarounds - No workarounds are available.
Jan 15, 17:09 CST

Jan 15, 2020

Confluence (Docs.IllinoisState.edu) Maintenance

Completed - The scheduled maintenance has been completed.
Jan 15, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 19:00 CST

Scheduled - The Confluence website will be unavailable to users and site visitors during the maintenance.

Start Time - Wednesday, January 15, 7:00 PM

End Time - Wednesday, January 15, 10:00 PM

Workarounds - There are no workarounds available.
Jan 14, 15:38 CST

Password Manager Pro Maintenance

Completed - The scheduled maintenance has been completed.
Jan 15, 16:30 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 08:30 CST

Scheduled - Password Manager Pro (PMP) will be undergoing maintenance. During the maintenance window, the PMP application may be unavailable. The alternate DR PMP site will remain available during this time; however, any password changes entered via the DR site will be overwritten following the maintenance. The URL for the DR PMP site has been shared with IT staff via the ISU IT Staff Teams channel.

Start Time - Wednesday, January 15, 8:30 AM CST
End Time - Wednesday, January 15, 4:30 PM CST
Jan 14, 10:18 CST

Jan 14, 2020

Campus Phones Maintenance

Completed - The scheduled maintenance has been completed.
Jan 14, 23:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:00 CST

Scheduled - Our voice carrier vendor will be performing maintenance on their phone system. We do not anticipate any impact during the maintenance.

Start Time - Tuesday, January 14, 10:00 PM CST

End Time - Tuesday, January 14, 11:00 PM CST

Workarounds - No workarounds are currently available.
Jan 14, 07:57 CST

Jan 13, 2020

No incidents reported.

Jan 12, 2020

My.IllinoisState.edu Portal Database Maintenance

Completed - The scheduled maintenance has been completed.
Jan 12, 08:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 06:00 CST

Scheduled - Standard patch maintenance will be performed on an SQL Server database server. During this database maintenance period, some portions of the My.IllinoisState web portal may not be accessible at times and/or performance may be degraded.

Start Time - Sunday, January 12, 6:00 AM CST

End Time - Sunday, January 12, 8:00 AM CST

Workarounds-

• Email Access- Office365.IllinoisState.edu
• ReggieNet - Reggienet.IllinoisState.edu
• Class Schedules and Student Center - CS.IllinoisState.edu
• iPeople - HCM.IllinoisState.edu
Jan 6, 11:47 CST

Jan 11, 2020

Study Abroad Online Application Maintenance

Completed - The scheduled maintenance has been completed.
Jan 11, 09:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 07:00 CST

Scheduled - The Study Abroad online application may be unavailable during the maintenance window.

Start Time - Saturday, January 11, 7:00 AM CST
End Time - Saturday, January 11, 9:00 AM CST

Workarounds - No workarounds will be available.
Jan 9, 13:47 CST

Jan 10, 2020

ULID Account Management Performance Degraded

Resolved - The impact to the Account Management page (Account.IllinoisState.edu) has been resolved.

Start Time - Friday, January 10, 12:30 PM CST

End Time - Friday, January 10, 1:30 PM CST
Jan 10, 13:36 CST

Identified - The Account Management page (Account.IllinoisState.edu) is intermittently not loading all of the information when users try to access it.

Start Time - Friday, January 12:30 PM CST

Workarounds - For some users clearing browser cache and trying to access the page again resolves the impact.
Jan 10, 13:10 CST

Phishing - [No Subject]

Resolved - This incident has been resolved.
Jan 10, 12:15 CST

Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.

If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.

From: jdwolfiillinoisstate.edu@gmail.com.
Hello are you around, are you in campus?

Jan 9, 15:50 CST

Campus Network Maintenance

Completed - The network maintenance has been canceled and will be rescheduled at a later date.
Jan 10, 12:07 CST

Scheduled - No impact is expected during the maintenance window, however it is possible that all campus internet connections may experience outages and/or performance degradation.

Start Time - Sunday, January 12, 8:00 AM CST

End Time - Sunday, January 12, 9:00 AM CST

Workaround - No workarounds will be available.
Dec 10, 11:18 CST

Campus Solutions Maintenance

Completed - The scheduled maintenance has been completed.
Jan 10, 07:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 02:00 CST

Scheduled - The Campus Solutions system will be unavailable during the maintenance window. Impacted resources will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedule/To Do Lists/Holds will not be available in MY.Illinoisstate
• Campus Solutions Reporting Copy database may be degraded (lagging)

Start Time - Friday, January 10, 2:00 AM CST

End Time - Friday, January 10, 7:00 AM CST

Workarounds - No workarounds will be available.
Jan 3, 09:40 CST