Campus Solutions Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 2026 - 17:00 CST
Scheduled - Students, faculty, and staff will be unable to access Campus Solutions during the following maintenance. Impacted services include the following via My.IllinoisState.edu as well as the ISU mobile app:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly

Start Time - Friday, November 13, 5:00 PM

End Time - Saturday, November 14, 7:00 PM

Workarounds - No workarounds will be available.
Nov 13, 2026 17:00 - Nov 14, 2026 19:00 CST
Campus Solutions Under Maintenance
Canvas Operational
Cognos Reporting Operational
Confluence Operational
Credit Card Payment Processing Operational
Help.IllinoisState.edu Operational
Housing and Dining Portal Operational
iPeople Operational
My.IllinoisState.edu Under Maintenance
Network Connectivity Operational
Network Drives & File Storage Operational
Microsoft 365 (Email, OneDrive, & Other Apps) Operational
Phishing Notifications Operational
Redbird Card Operational
ServiceNow Operational
Telephone and Voice Operational
ULID Account Management Operational
uPrint Student Printing Operational
Other IT Services Operational
IT Unit Notifications Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Colleague Maintenance Nov 16, 2026 06:00-07:30 CST

Colleague will be undergoing infrastructure maintenance as part of ongoing efforts to improve system performance. There are no anticipated impacts on end users.

Start Time - Monday, November 16, 6:00 AM

End Time - Monday, November 16, 7:30 AM

Workarounds - No workarounds will be available.
Posted on Nov 13, 2026 - 08:31 CST

Nov 14, 2026

Resolved - Cisco Finesse Outage
Resolved - Cisco Finesse services have been restored.

Start Time - Saturday, November 14, 12:18 PM

End Time - Saturday, November 14, 2:15 PM

Workarounds - No workarounds were available.
Nov 14, 14:18 CST
Monitoring - Administrators have restored the Cisco Finesse service and will continue to monitor it.
Nov 14, 13:59 CST
Investigating - Users may experience issues logging into Cisco Finesse. Administrators are working to restore the service.

Start Time - Saturday, November 14, 12:18 PM

Workarounds - No workarounds are available.
Nov 14, 13:28 CST
iPeople Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 17:00 CST
Scheduled - iPeople/HCM services will be unavailable during the following maintenance window due to PeopleSoft maintenance. Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Friday, November 13, 5:00 PM

End Time - Saturday, November 14, 1:00 PM

Workarounds - No workaround will be available.
Nov 4, 12:49 CST
Resolved - Microsoft Outlook Outage
Resolved - Microsoft confirms that this incident has been resolved.
Nov 14, 06:00 CST
Monitoring - Email appears to be working normally at ISU. Microsoft has not declared the issue fully resolved. Updates will continue to be posted to this page.
Nov 13, 15:45 CST
Update - ISU email is now flowing more normally as service improves. Email may arrive out of order, and intermittent issues may still occur, as Microsoft has not declared the issue fully resolved. Updates will continue to be posted to this page.
Nov 13, 07:20 CST
Update - Microsoft continues to work toward resolving the issues impacting email for ISU and other customers. Email has begun flowing again, but is moving very slowly. ISU IT staff are monitoring progress.
Nov 12, 22:49 CST
Update - Microsoft continues to work to restore service for Illinois State and customers nationwide. There is currently no estimated time for full restoration. ISU IT staff are closely monitoring the situation, and updates will continue to be added to this page as new information becomes available.
Nov 12, 16:00 CST
Update - Email remains unavailable for Illinois State and many other Microsoft 365 customers. Applications other than email, such as Teams or OneDrive, may also be impacted by the outage.

Microsoft has identified the issue in their infrastructure, and is working to restore service.
Nov 12, 13:59 CST
Identified - Microsoft has confirmed that Outlook is experiencing an outage at this time. This impacts Outlook web access as well as the Outlook desktop client. The Outlook mobile app may experience availability issues as well. Updates will be provide as they are made available.

Start Time - Thursday, November 12, 11:55 AM

Workarounds - No workarounds are currently available.
Nov 12, 12:15 CST

Nov 13, 2026

Colleague Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 06:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 06:00 CST
Scheduled - Colleague will be unavailable during the following maintenance window:

Start Time - Friday, November 13, 6:00 AM

End Time - Friday, November 13, 6:30 AM

Workarounds - No workarounds will be available.
Nov 12, 14:22 CST

Nov 12, 2026

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

TouchNet Maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 09:00 CST
Scheduled - TouchNet at ISU will experience a brief downtime of approximately one hour during a 2 - 3 hour vendor maintenance window. It is advised to postpone completing critical transactions until after the maintenance period has concluded.

This maintenance impacts the availability of Payment Gateway, Bill + Payment, and Marketplace/uStores. This includes adding funds to Redbird Cards.

Start Time - Monday, November 9, 9:00 AM

End Time - Monday, November 9, 12:00 PM

Workarounds - No workarounds will be available.
Nov 9, 08:23 CST
GitLab Emergency SSL Certificate Configuration Maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 10:45 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 10:30 CST
Scheduled - During maintenance, code.at.illinoisstate.edu will be temporarily unavailable. End users will be unable to access GitLab or perform Git operations, including pushing and pulling code, for the duration of the restart.

Start Time – Monday, November 09, 10:30 AM CST

End Time – Monday, November 09, 10:45 AM CST

Workaround – No workarounds will be available.
Nov 9, 10:26 CST

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Resolved - My.IllinoisState.edu Outage
Resolved - This incident has been resolved.
Nov 6, 20:11 CST
Investigating - Students, faculty, and staff are currently unable to log in to the My Illinois State web portal (My.IllinoisState).

Start Time - Friday, November 5, 6:57 PM

Workarounds - No workarounds were available.
Nov 6, 19:26 CST

Nov 5, 2026

TouchNet Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:00 CST
Scheduled - TouchNet will experience a brief downtime window in the Production environment beginning at 9:00 PM Central Time on Thursday, November 5. This maintenance includes an upgrade to a core module to provide the latest security patches, performance improvements, and future-ready protocol support.

This maintenance impacts Payment Gateway, Bill + Payment, and Marketplace/uStores.

Start Time - Thursday, November 5, 9:00 PM

End Time - Thursday, November 5, 10:00 PM

Workarounds - No workarounds will be available.
Nov 4, 10:45 CST
Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 18:45 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 18:00 CST
Scheduled - ISU DNS server will undergo maintenance during the scheduled maintenance window. As the system is fully redundant, no outages or degradation are expected.

Start Time - Thursday, November 5, 9:00 PM

End Time - Thursday, November 5, 9:45 PM

Workarounds - No workarounds will be available.
Nov 5, 15:24 CST
Canvas Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 03:00 CST
Scheduled - Canvas vendor Instructure, will be performing a major database version upgrade for the Canvas Outcomes service to improve system reliability, stability, and platform performance.

The following features will be unavailable during the maintenance window:

Learning Mastery Gradebook: Will not load data from the Outcomes Service.

New Quizzes Alignments: Outcome alignments cannot be viewed or created.

Reports: New Quizzes Outcome Analysis and Outcome Results Admin reports will be temporarily offline.

All other Canvas features and course tools outside of the Outcomes service will remain fully operational.

Start Time - Thursday, November 5, 3:00 AM

End Time - Thursday, November 5, 6:00 AM

Workarounds - No workarounds are currently available.
Oct 26, 09:40 CDT

Nov 4, 2026

Resolved - Cisco IP Communicator Outage
Resolved - Cisco IP Communicator services have been restored.

Start Time - Tuesday, November 3, 5:16 PM

End Time - Tuesday, November 3, 6:22 PM
Nov 4, 09:03 CST
Monitoring - Administrators have restored the service and will continue to monitor it.
Nov 3, 18:27 CST
Investigating - Users may experience issues logging into Cisco IP Communicator. Administrators are working to restore the service.

Start Time - Tuesday, November 3, 5:16 PM

Workarounds - No workarounds are available.
Nov 3, 17:51 CST

Nov 3, 2026

Nov 2, 2026

Resolved - Pharos/uPrint Intermittent Slow Performance
Resolved - Pharos/uPrint services have continued to perform as expected since implementing the fix. Administrators and support staff are confident the performance issues have been resolved.
Nov 2, 08:50 CST
Update - Pharos/MobilePrint services were updated to address poor performance of printing larger volume pdf print jobs. Initial reports of performance are promising and show a return to normal printing performance. Administrators and support staff continue to monitor to ensure long term viability of the implemented fix and reliable performance of the overall system.
Oct 27, 10:47 CDT
Monitoring - We are currently monitoring slower-than-usual processing times at campus uPrint stations during peak hours. A resolution has been identified, and our technical team is actively working to implement the update. We appreciate your patience while we work to restore normal performance.
Oct 19, 16:04 CDT

Nov 1, 2026

Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 1, 11:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 09:00 CST
Scheduled - Scheduled network infrastructure maintenance will occur during the designated timeframe below.

Service is not expected to be interrupted or degraded throughout this period. However, due to routine failover activities, there is a minimal risk of brief, intermittent disruptions to Datacenter systems and campus Internet connectivity.

Any impact, if experienced, should be brief and limited in duration.

Start Time - Sunday, November 1, 9:00 AM

End Time - Sunday, November 1, 11:00 AM

Workarounds - No workarounds will be available.
Oct 28, 10:24 CDT

Oct 31, 2026

No incidents reported.

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