Illinois State University Status

Illinois State Tech Alerts

All Systems Operational

Campus Solutions Operational

Cherwell ITSM Operational

Cognos Reporting Operational

Credit Card Payment Processing Operational

Housing and Dining Portal Operational

iPeople Operational

ITHelp.IllinoisState.edu Operational

My.IllinoisState.edu Operational

Network Connectivity Operational

Network Drives & File Storage Operational

Office 365 (Email, OneDrive, & Other Apps) Operational

Phishing Notifications Operational

Redbird Card Operational

ReggieNet Operational

Telephone and Voice Operational

ULID Account Management Operational

uPrint Student Printing Operational

Other IT Services Operational

IT Unit Notifications Operational

College of Applied Science and Technology Operational

College of Arts and Sciences Operational

College of Business Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 19, 2021

Network Maintenance

Completed - The scheduled maintenance has been completed.
Sep 19, 11:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 08:00 CDT

Scheduled - All network services (wired, wireless, VoIP, uPrint stations) in the building list will experience an interruption of service for the entire maintenance window.

The buildings affected:

• Stevenson (No Datacenter services will be impacted)
• Science Lab Building
• Julian Hall
• Felmley Hall
• Felmley Hall Annex
• Moulton Hall
• College Place Uptown
• Alamo II
• Center for Civic Engagement

Start Time - Sunday, September 19, 8:00 AM CDT

End Time - Sunday, September 19, 11:30 AM CDT

Workarounds - No workarounds will be available.
Sep 13, 15:39 CDT

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

Resolved - Student Accounts Portal/Touchnet Performance Degraded

Resolved - Administrators advise this issue has been resolved, and students/parents are now able to view account balances and make payments within the Student Account portal.

Start Time (Updated)- Wednesday, September 15, 12:40 AM
End Time - Wednesday, September 15, 9:21 AM
Sep 15, 09:44 CDT

Identified - Students or parents logging into the Student Account portal may be unable to view balances or submit payments. Administrators are aware and are working with our vendor to resolve the issue.

Start Time - Wednesday, September 15, 7:32 AM

Workarounds - Currently no workarounds are available.
Sep 15, 08:51 CDT

WebTMA Maintenance

Completed - The scheduled maintenance has been completed.
Sep 15, 07:15 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:01 CDT

Scheduled - WebTMA/iService desk may experience a brief interruption during the maintenance window.

Start Time - Wednesday, September 15, 7:00 AM CDT

End Time - Wednesday, September 15, 7:15 AM CDT

Workarounds - Users who are unable to complete some action in WebTMA/iService desk may wait a few minutes and retry.
Sep 14, 08:25 CDT

Sep 14, 2021

No incidents reported.

Sep 13, 2021

Resolved - ReggieNet - Roster Tool Performance Degraded

Resolved - Administrators advise this issue has been resolved, and the Class Roster tool is now performing normally in Reggienet. Instructors may now select Cards, Photo Grid and List layout views; and the page refreshes displaying the course profiles correctly.

Start Time - Monday, September 13, 9:00 AM CDT
End Time - Monday, September 13, 10:16 AM CDT
Sep 13, 10:21 CDT

Identified - The ReggieNet roster tool is operating in a degraded state. The tool opens however course profile pictures do not display.

Selecting Photo Source (Official or Profile) then Layout (Cards, Photo Grid or List) displays html code and shows the page spinning with no results. System administrators are aware of the issue and are working to resolve it.

Start Time - Monday, September 13, 9:00 AM CDT

Workarounds - Instructors may view their Class Roster in the MyIllinoisState.edu web portal. Instructions may be found at:
• View and Print Your Class Roster from MyIllinoisState
Sep 13, 09:49 CDT

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

iPeople Maintenance

Completed - Scheduled End Time - Saturday, September 11, 4:00 AM CDT

Actual End Time - Friday, September 10, 10:30 PM CDT
Sep 10, 22:53 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 17:00 CDT

Scheduled - iPeople/HCM services will be unavailable during the maintenance window due to a scheduled upgrade. Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Friday, September 10, 5:00 PM CDT

End Time - Saturday, September 11, 4:00 AM CDT

Workarounds - No workaround will be available.
Aug 25, 09:47 CDT

Sep 9, 2021

Internet Service Provider Vendor Network Maintenance

Completed - The scheduled maintenance has been completed.
Sep 9, 21:15 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:00 CDT

Scheduled - An Internet Service Provider will be performing maintenance on their network the following services may experience up to a 15minute interruption:

• Campus Solutions
• iPeople/HCM Applications

Start Time – Thursday, September 9, 9:00 PM CDT

End Time – Thursday, September 9, 9:15 PM CDT

Workarounds - No workarounds will be available.
Sep 9, 12:06 CDT

Confluence Maintenance

Completed - The scheduled maintenance has been completed.
Sep 9, 18:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 16:32 CDT

Scheduled - Confluence will be unavailable during the following maintenance window. Additionally, the Software and Service Catalog page (Docs.IllinoisState.edu/service-catalog) may be unavailable and display "Page Not Found" for all or a portion of the maintenance window.

Start Time - Thursday, September 9, 4:30 PM CDT

End Time - Thursday, September 9, 6:00 PM CDT

Workarounds - No workarounds will be available.
Sep 9, 08:28 CDT

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.