Illinois State Tech Alerts

All Systems Operational
Campus Solutions ? Operational
Cherwell ITSM ? Operational
Cognos Reporting ? Operational
Credit Card Payment Processing ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
ITHelp.IllinoisState.edu ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Office 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
ReggieNet ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 19, 2021
Completed - The scheduled maintenance has been completed.
Sep 19, 11:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 08:00 CDT
Scheduled - All network services (wired, wireless, VoIP, uPrint stations) in the building list will experience an interruption of service for the entire maintenance window.

The buildings affected:

• Stevenson (No Datacenter services will be impacted)
• Science Lab Building
• Julian Hall
• Felmley Hall
• Felmley Hall Annex
• Moulton Hall
• College Place Uptown
• Alamo II
• Center for Civic Engagement

Start Time - Sunday, September 19, 8:00 AM CDT

End Time - Sunday, September 19, 11:30 AM CDT

Workarounds - No workarounds will be available.
Sep 13, 15:39 CDT
Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021
Resolved - Administrators advise this issue has been resolved, and students/parents are now able to view account balances and make payments within the Student Account portal.

Start Time (Updated)- Wednesday, September 15, 12:40 AM
End Time - Wednesday, September 15, 9:21 AM
Sep 15, 09:44 CDT
Identified - Students or parents logging into the Student Account portal may be unable to view balances or submit payments. Administrators are aware and are working with our vendor to resolve the issue.

Start Time - Wednesday, September 15, 7:32 AM

Workarounds - Currently no workarounds are available.
Sep 15, 08:51 CDT
Completed - The scheduled maintenance has been completed.
Sep 15, 07:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:01 CDT
Scheduled - WebTMA/iService desk may experience a brief interruption during the maintenance window.

Start Time - Wednesday, September 15, 7:00 AM CDT

End Time - Wednesday, September 15, 7:15 AM CDT

Workarounds - Users who are unable to complete some action in WebTMA/iService desk may wait a few minutes and retry.
Sep 14, 08:25 CDT
Sep 14, 2021

No incidents reported.

Sep 13, 2021
Resolved - Administrators advise this issue has been resolved, and the Class Roster tool is now performing normally in Reggienet. Instructors may now select Cards, Photo Grid and List layout views; and the page refreshes displaying the course profiles correctly.

Start Time - Monday, September 13, 9:00 AM CDT
End Time - Monday, September 13, 10:16 AM CDT
Sep 13, 10:21 CDT
Identified - The ReggieNet roster tool is operating in a degraded state. The tool opens however course profile pictures do not display.

Selecting Photo Source (Official or Profile) then Layout (Cards, Photo Grid or List) displays html code and shows the page spinning with no results. System administrators are aware of the issue and are working to resolve it.

Start Time - Monday, September 13, 9:00 AM CDT

Workarounds - Instructors may view their Class Roster in the MyIllinoisState.edu web portal. Instructions may be found at:
View and Print Your Class Roster from MyIllinoisState
Sep 13, 09:49 CDT
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Completed - Scheduled End Time - Saturday, September 11, 4:00 AM CDT

Actual End Time - Friday, September 10, 10:30 PM CDT
Sep 10, 22:53 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 17:00 CDT
Scheduled - iPeople/HCM services will be unavailable during the maintenance window due to a scheduled upgrade. Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Friday, September 10, 5:00 PM CDT

End Time - Saturday, September 11, 4:00 AM CDT

Workarounds - No workaround will be available.
Aug 25, 09:47 CDT
Sep 9, 2021
Completed - The scheduled maintenance has been completed.
Sep 9, 21:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:00 CDT
Scheduled - An Internet Service Provider will be performing maintenance on their network the following services may experience up to a 15minute interruption:

• Campus Solutions
• iPeople/HCM Applications

Start Time – Thursday, September 9, 9:00 PM CDT

End Time – Thursday, September 9, 9:15 PM CDT

Workarounds - No workarounds will be available.
Sep 9, 12:06 CDT
Completed - The scheduled maintenance has been completed.
Sep 9, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 16:32 CDT
Scheduled - Confluence will be unavailable during the following maintenance window. Additionally, the Software and Service Catalog page (Docs.IllinoisState.edu/service-catalog) may be unavailable and display "Page Not Found" for all or a portion of the maintenance window.

Start Time - Thursday, September 9, 4:30 PM CDT

End Time - Thursday, September 9, 6:00 PM CDT

Workarounds - No workarounds will be available.
Sep 9, 08:28 CDT
Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.