Illinois State Tech Alerts

All Systems Operational
Campus Solutions ? Operational
Canvas ? Operational
Cherwell ITSM ? Operational
Cognos Reporting ? Operational
Credit Card Payment Processing ? Operational
Help.IllinoisState.edu ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Office 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
ReggieNet ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 2, 2023

No incidents reported today.

Apr 1, 2023

No incidents reported.

Mar 31, 2023
Resolved - Canvas quiz functionality has been restored.

Start Time - Friday, March 31, 8:14 AM

End Time - Friday, March 31, 9:47 AM

Mar 31, 15:51 CDT
Identified - Students and faculty loading and/or previewing New Quizzes in Canvas may see a stuck “Loading” message. Classic Quizzes are unaffected by this impact. The vendor is actively working to resolve the issue.

Start Time - Friday, March 31, 8:14 AM

Workarounds - No workarounds are currently available.

Mar 31, 08:55 CDT
Mar 30, 2023

No incidents reported.

Mar 29, 2023
Completed - The scheduled maintenance has been completed.
Mar 29, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 17:02 CDT
Scheduled - RightFax will be unavailable during the following maintenance window.

Start Time - Wednesday, March 29th, 2023, 5:00 PM

End Time - Wednesday, March 29th, 2023, 7:00 PM

Workarounds - No workarounds will be available.

Mar 28, 08:56 CDT
Mar 28, 2023
Resolved - FormStack did not send submissions via email during the following time frame. Impacted form submissions should be saved in the system and can be manually resent upon request. Contact the Technology Support Center for assistance at 309-438-5357. You may also complete and resubmit the form again if you believe it was not received.

Start Time - Monday, March 27, 4:36 PM

End Time - Tuesday, March 28, 1:00 PM

Workarounds - No workarounds were available.

Mar 28, 16:05 CDT
Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023
Resolved - Cherwell generated emails are once again being generated and sent. Additionally it was discovered that emails sent to Cherwell emails were not generating tickets during the outage time frame. However, they have processed in retrospect.

Start Time - Thursday, March 23, 4:30 PM

End Time - Friday, March 24, 10:44 AM

Mar 24, 11:04 CDT
Identified - Cherwell is unable to send emails at this time. Emails sent to Cherwell email addresses will still generate tickets.

Start Time - Friday, March 24, 10:08 AM

Workarounds - No workarounds are currently available.

Mar 24, 10:27 CDT
Mar 23, 2023
Resolved - Pharos (uPrint) printing services have been restored.

Start Time - Thursday, March 23, 9:30 AM

End Time - Thursday, March 23, 11:35 AM

Mar 23, 12:06 CDT
Investigating - Pharos (uPrint) printing is experiencing an interruption in service. Users are experiencing “processing” or "Unknown Exception” messages when attempting to print. Administrators have contacted the vendor and are working to resolve.

Start Time - Thursday, March 23, 9:30 AM

Workarounds - No workarounds are currently available.

Mar 23, 09:41 CDT
Resolved - The Pinnacle system was unavailable earlier this morning during the following time frame.

Start Time - Thursday, March 23, 4:27 AM

End Time - Thursday, March 23, 8:13 AM

Workarounds - No workarounds were available.

Mar 23, 09:00 CDT
Mar 22, 2023
Completed - The scheduled maintenance has been completed.
Mar 22, 00:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:05 CDT
Scheduled - The University credit card network will be upgraded. The following services may be unavailable during the maintenance window:

• Wired JetPay/NCR credit card terminals
• PCI-compliant credit card payment laptops/desktops
• Agilon One
• Agresso
• Pay.illinoisstate.edu

Start Time - Wednesday, March 22, 12:05 AM

End Time - Wednesday, March 22, 12:30 AM

Workarounds - No workarounds will be available.

Mar 15, 08:11 CDT
Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.