Illinois State Tech Alerts

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 10:01 CDT
Scheduled - The Colleague system will be unavailable to users and automated processes will not run during the maintenance period.

Start Time - Sunday, May 22, 10:00 AM CDT

End Time - Monday, May 23, 12:00 PM CDT

Workarounds - No workarounds will be available.

Campus Solutions ? Operational
Cherwell ITSM ? Operational
Cognos Reporting ? Operational
Credit Card Payment Processing ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
ITHelp.IllinoisState.edu ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Office 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
ReggieNet ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Under Maintenance
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Point and Click electronic health record services including SHIELD COVID-19 test collection for ISU students, faculty, and staff as well as the patient portal (https://healthservices.illinoisstate.edu/secure/) will be unavailable during the maintenance window.

Start Time - Thursday, May 26, 1:00 PM CDT

End Time - Friday, May 27, 1:00 PM CDT

Workarounds - No workarounds will be available.

Posted on May 20, 09:58 CDT
Past Incidents
May 22, 2022

Unresolved incident: Ellucian Colleague Maintenance.

May 21, 2022
Completed - The scheduled maintenance has been completed.
May 21, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 21:00 CDT
Scheduled - Students, faculty, and staff will be unable to access the Cherwell desktop and web clients, as well as the IT Help Service Portal (ISU.CherwellOnDemand.com) during the maintenance window.

Start Time - Friday, May 20, 9:00 PM CDT

End Time - Saturday, May 21, 3:00 AM CDT

Workarounds - No workarounds will be available.

May 16, 15:19 CDT
May 20, 2022
May 19, 2022
Completed - The scheduled maintenance has been completed.
May 19, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 07:30 CDT
Scheduled - The following Confluence services will be unavailable during the maintenance window:

• Ability to log in to Confluence or access Knowledge Articles
• Software and Service Catalog
• help.illinoisstate.edu
• docs.illinoisstate.edu

Start Time - Thursday, May 19, 7:30 AM CDT
End Time - Thursday, May 19, 8:00 AM CDT

Workarounds - No workarounds will be available.

May 18, 08:28 CDT
May 18, 2022
Completed - The scheduled maintenance has been completed.
May 18, 21:30 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 18, 20:24 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 20:00 CDT
Scheduled - An upgraded version of the University’s single sign-on service, Central Login, will be implemented. This upgrade will bring a fresh new look and feel to the login experience for all University members. Further information regarding this upgrade may be viewed at: Central Login to debut new look in May

Users that are signed-in to Illinois State applications during the change window may be disconnected and prompted to sign-in again. Users attempting to sign-in to applications during the maintenance window may receive an error.

Start Time - Wednesday, May 18, 8:00 PM CDT
End Time - Wednesday, May 18, 9:30 PM CDT

Workarounds - No workarounds will be available.

May 17, 14:52 CDT
May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Resolved - All Cherwell services have been restored.

Start Time - Friday, May 13, 4:15 PM CDT

End Time - Friday, May 13, 4:50 PM CDT

May 13, 16:58 CDT
Update - All Cherwell services will be restarted at 4:45. Users are advised to save work as they will be logged out of the system.
May 13, 16:34 CDT
Identified - The Cherwell web client is currently unavailable. Administrators are working to resolve the issue.

Start Time - Friday, May 13, 3:45 PM CDT

Workarounds - The Cherwell desktop client remains unimpacted at this time.

May 13, 16:24 CDT
Resolved - uPrint services have been restored.

Start Time - Friday, May 13, 11:22 AM CDT

End Time - Friday, May 13, 1:30 PM CDT

May 13, 13:40 CDT
Identified - Users are unable to login to uPrint services.

Start Time - Friday, May 13, 12:45 PM CDT

Workarounds - No workarounds are currently available.

May 13, 13:05 CDT
May 12, 2022
Completed - This maintenance has concluded. If you experience any issues with CAS-IT supported services, please attempt to restart your computer and then report an issue on the Help website ( https://help.illinoisstate.edu/) or by calling 438-HELP (4357).
May 12, 14:57 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 08:00 CDT
Scheduled - Who is impacted - Students, faculty, and staff attempting to access the College of Arts & Sciences I.T. (CAS-IT) services during the maintenance window.

The following services may not be available or may be degraded (slow) during this time:
• CAS-IT server shares including CAS Private Drive (FKA R: Drive), CAS Office Files Drive (FKA S: Drive), CAS Project Drive for temporary projects, CAS-Lab for research labs, and others
• Printing to CAS network printers and print management with PaperCut
• License servers for MATLAB, Maple, Intergraph, GE Healthcare, FlexNet, Texas Instruments, Harris Geospatial, WinEdt, EViews, Excelis, Bruker Top Spin
• CAS-IT hosted websites including department websites, CAS Budget system, CAS Internship Posting system, Mind Project, WZND, Water Research, etc.
• All other CAS-IT hosted servers or services including Noah, CAS-IT remote application server, Inception, etc.
• Some functions of the CAS Chemical Inventory System

Please Note - Computers may restart as a result installed updates. Logging in to Windows computers maintained by CAS-IT will take longer than usual while some of our servers are down for maintenance.

The following services are not impacted by CAS-IT maintenance:
• Watermark Faculty Success (Formerly Digital Measures) will not be impacted by this planned outage and faculty may still enter productivity information at https://www.digitalmeasures.com/login/ilstu/faculty/
• Zoom, ReggieNet, Office 365, Qualtrics, About.IllinoisState.edu, ArcGIS, Omni Update/OU Campus department websites, Proctor Track, or other University-wide services
• CAS Budget System, CAS Travel Funds System, Scientific Instrument Repair Request System, and School Psychology Annual Review System

We recommend that all Faculty and Staff computers are logged off, yet remain powered on, when not in use to help facilitate system updates.

A list of future CAS-IT scheduled maintenance windows is available at https://cas.illinoisstate.edu/downloads/CAS-IT%20Scheduled%20Maintenance%20Dates.pdf .

If you experience any trouble with these CAS-IT supported services after this maintenance window, please attempt to restart your computer and then report an issue on the IT Help website ( https://help.illinoisstate.edu/) or by calling 438-HELP (4357).

Start Time - Wednesday, May 11, 8:00 AM CDT
End Time - Thursday, May 12, 5:00 PM CDT

Workarounds -
Move files from CAS-IT servers to OneDrive (https://help.illinoisstate.edu/technology/support-topics/file-storage/microsoft-onedrive) or Microsoft Teams (https://help.illinoisstate.edu/technology/support-topics/communication-and-collaboration-tools/microsoft-365/microsoft-teams) ahead of the maintenance window. Websites might show a temporary page announcing that the servers are under maintenance.

May 6, 13:48 CDT
Completed - The scheduled maintenance has been completed.
May 12, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 08:30 CDT
Scheduled - The Jamf Pro application will be unavailable during the maintenance window.

Start Time - Thursday, May 12, 8:30 AM CDT

End Time - Thursday, May 12, 10:00 AM CDT

Workarounds - No workarounds will be available.

May 10, 09:31 CDT
Resolved - Administrators advise the issue has been resolved, and the Listserv portal is now available.

Start Time - Wednesday, May 11, 10:05 AM CDT
End Time - Wednesday, May 11, 8:13 PM CDT

May 12, 07:14 CDT
Identified - Administrators continue to work to resolve the Listserv impact.
May 11, 15:57 CDT
Investigating - The Listserv portal (listserv.ilstu.edu) is currently unavailable. Administrators are aware and are working to resolve the issue.

Start Time - Wednesday, May 11, 10:05 AM CDT

Workarounds - No workarounds are currently available.

May 11, 10:42 CDT
May 11, 2022
Completed - The scheduled maintenance has been completed.
May 11, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 07:00 CDT
Scheduled - The following network services will be unavailable during the maintenance window on the 1st and 2nd floors of Linkins Dining Center.

• Wired Network
• Wireless Network
• VOIP

Start Time - Wednesday, May 11, 7:00 AM CDT

End Time - Wednesday, May 11, 8:00 AM CDT

Workarounds - No workarounds will be available.

May 9, 15:06 CDT
May 10, 2022
Resolved - The The Study-Abroad online application has been restored.

Start Time - Tuesday, May 10, 12:19 PM CDT

End Time - Tuesday, May 10, 3:24 PM CDT

May 10, 15:33 CDT
Identified - Terra Dotta services, including the Study Abroad online application, are currently unavailable. Our vendor is aware and is working toward a resolution.

Start Time - Tuesday, May 10, 12:19 PM CDT

Workarounds - No workarounds are currently available.

May 10, 13:40 CDT
Resolved - This incident has been resolved.
May 10, 13:49 CDT
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.


Hi [User],

Find attached your Covid-19 test result.


Sincerely,

Health Aid Office
Illinois State University


May 6, 15:44 CDT
Completed - The scheduled maintenance has been completed.
May 10, 01:02 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 00:00 CDT
Scheduled - The StarRez Housing and Dining portal, as well as the StarRez web application will be unavailable as administrators will be performing emergency maintenance on StarRez systems.

Start Time - Tuesday, May 10, 12:00 AM CDT

End Time - Tuesday, May 10, 1:00 AM CDT

Workarounds - No workarounds will be available.

May 9, 15:33 CDT
Completed - The scheduled maintenance has been completed.
May 10, 00:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 00:07 CDT
Scheduled - The University credit card network will be upgraded. The following services may be unavailable during the maintenance window:

• Wired JetPay/NCR credit card terminals
• PCI-compliant credit card payment laptops/desktops
• Agilon One
• Agresso
• Pay.illinoisstate.edu

Start Time - Tuesday, May 10, 12:05 AM CDT
End Time - Tuesday, May 10, 12:30 AM CDT

Workarounds - No workarounds will be available.

Apr 28, 11:34 CDT
May 9, 2022
Resolved - Previously affected users account access has been restored.

Actual Start Time - Tuesday, May 3, 6:12 PM CDT

End Time - Monday, May 9, 10:11 AM CDT

May 9, 10:21 CDT
Update - We are continuing to work on a fix for this issue.
May 9, 10:01 CDT
Identified - A select group of user accounts may experience issue accessing ISU resources at this time. Adminstrators are working to resolve the issue and restore access.

Start Time - Saturday, May 7, 1:13 PM CDT

Workarounds - No workarounds are currently available.

May 9, 10:00 CDT
May 8, 2022

No incidents reported.