Illinois State Tech Alerts

All Systems Operational
Campus Solutions ? Operational
Cherwell ITSM ? Operational
Cognos Reporting ? Operational
Credit Card Payment Processing ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
ITHelp.IllinoisState.edu ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Office 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
ReggieNet ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
iPeople Maintenance Jul 8, 17:00 - Jul 9, 23:00 CDT
The iPeople application will be unavailable while the system undergoes maintenance. All scheduled processing will be rescheduled at the end of the maintenance window.

Start Time - Friday, July 8, 5:00 PM CDT

End Time - Saturday, July 9, 11:00 PM CDT

Workarounds - No workarounds will be available.

Posted on Jun 15, 16:45 CDT
Past Incidents
Jun 25, 2022
Completed - The scheduled maintenance has been completed.
Jun 25, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 19:00 CDT
Scheduled - Students, faculty, and staff attempting to access the College of Arts & Sciences I.T. (CAS-IT) services during the maintenance window may be unable to do so.

Further details about our regular schedule maintenance can be found here https://cas.illinoisstate.edu/about/casit/services/ under Maintenance Windows.
A list of future CAS-IT scheduled maintenance windows is available at https://cas.illinoisstate.edu/downloads/CAS-IT%20Scheduled%20Maintenance%20Dates.pdf .

Start Time - Friday, June 24th, 7:00 PM CDT

End Time - Saturday, June 25th, 7:00 AM CDT

Workarounds - No workarounds will be available.

Jun 13, 16:00 CDT
Jun 24, 2022
Jun 23, 2022

No incidents reported.

Jun 22, 2022
Completed - The scheduled maintenance has been completed.
Jun 22, 23:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 20:00 CDT
Scheduled - Microsoft Endpoint Configuration Manager (ConfigMgr) will be unavailable during the maintenance window.

Start Time - Wednesday, June 22, 8:00 PM CDT

End Time - Wednesday, June 22, 11:00 PM CDT

Workarounds - No workarounds will be available.

Jun 22, 15:40 CDT
Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

Jun 14, 2022

No incidents reported.

Jun 13, 2022
Resolved - Administrators advise the issue has been resolved, and Cherwell services, including the web and desktop clients as well as the customer portal, are now available.

Start Time - Monday, June 13, 7:26 AM CDT
End Time - Monday, June 13, 8:59 AM CDT

Jun 13, 09:14 CDT
Update - Administrators will restart Cherwell services at 8:45 AM this morning (6/13) in an attempt to resolve the issue. Following this restart, all Cherwell services, including the desktop client, will be briefly unavailable. Users are advised to save their work and exit the application prior to that time.
Jun 13, 08:15 CDT
Identified - Users may be unable to login to the Cherwell web client, as well as the IT Help Customer portal (isu.cherwellondemand.com/cherwellportal/isuselfservice). The Cherwell desktop client is unaffected. Administrators are aware and are working to resolve the issue.

Start Time - Monday, June 13, 7:28 AM CDT

Workarounds - The Cherwell desktop client remains available.

Jun 13, 07:57 CDT
Jun 12, 2022

No incidents reported.

Jun 11, 2022

No incidents reported.