Illinois State Tech Alerts

All Systems Operational
Campus Solutions ? Operational
Cherwell ITSM ? Operational
Cognos Reporting ? Operational
Credit Card Payment Processing ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
ITHelp.IllinoisState.edu ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Office 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
ReggieNet ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Administrators will be performing an application upgrade. Configuration Manager will be unavailable during the maintenance window.

Start Time - Thursday, June 24, 8:00 PM CDT

End Time - Thursday, June 24, 10:00 PM CDT

Workarounds - No workarounds will be available.
Posted on Jun 22, 09:11 CDT
Campus Solutions Maintenance Jun 25, 17:00 - Jun 27, 08:00 CDT
Campus Solutions and the Campus Solutions Reporting Copy database will be unavailable during the maintenance window. Nightly processing will be delayed until after the maintenance is completed.

Start Time - Friday, June 25, 5:00 PM CDT

End Time - Sunday, June 27, 8:00 AM CDT

Workarounds - No workarounds will be available.
Posted on Jun 15, 09:07 CDT
The Campus Solutions Reporting Copy database will be unavailable during the maintenance window.

Start Time - Sunday, June 27, 8:00 AM CDT

End Time - Sunday, June 27, 6:00 PM CDT

Workarounds - No workarounds will be available.
Posted on Jun 22, 10:46 CDT
Youtrack Maintenance Jun 29, 12:00-16:00 CDT
Administrators will be performing an application upgrade to Youtrack. The application will be unavailable during the maintenance window.

Start Time - Tuesday, June 29, 12:00 PM CDT

End Time - Tuesday, June 29, 4:00 PM CDT

Workarounds - No workarounds will be available.
Posted on Jun 23, 12:52 CDT
Vendor Network Maintenance Jun 30, 06:00-07:00 CDT
An Internet Service Provider for ISU will be conducting maintenance on their network. During the maintenance window, some remote users may experience their VPN connection disconnecting. In addition, on-campus users may experience degraded performance while browsing the Internet, and remote users may experience degraded performance when accessing on-campus resources.

Start Time - Wednesday, June 30, 6:00 AM CDT
End Time - Wednesday, June 30, 7:00 AM CDT

Workarounds - No workarounds will be available.
Posted on Jun 22, 14:17 CDT
Past Incidents
Jun 24, 2021
Completed - The scheduled maintenance has been completed.
Jun 24, 00:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 00:05 CDT
Scheduled - The University credit card network will be upgraded. The following services may be unavailable during the maintenance window:

• Wired JetPay/NCR credit card terminals
• PCI-compliant credit card payment laptops/desktops
• Agilon One
• Agresso
• Pay.illinoisstate.edu

Start Time - Thursday, June 24, 12:05 AM CDT

End Time - Thursday, June 24, 12:30 AM CDT

Workarounds - No workarounds will be available.
Jun 18, 15:04 CDT
Jun 23, 2021
Resolved - Administrators advise that the Ethics/Mandatory Training Website is now available.

Start Time - Wednesday, June 23, 3:12 PM CDT
End Time - Wednesday, June 23, 5:40 PM CDT
Jun 23, 18:11 CDT
Identified - Users attempting to access the Ethics/Mandatory Training Website may be unable to do so, and may receive an error stating "Error: Database Connection could not be made." Administrators are aware and are working with the vendor toward resolution.

Start Time - Wednesday, June 23, 3:12 PM CDT

Workarounds - Retrying login may be successful.
Jun 23, 15:24 CDT
Jun 22, 2021

No incidents reported.

Jun 21, 2021
Resolved - Formstack has resolved the signing issue via email by applying a fix. Upon further analysis of our environment we may not have been impacted.

Start Time - Monday, June 21, 10:59 AM CDT

End Time - Monday, June 21, 2:21 AM CDT
Jun 21, 14:38 CDT
Identified - Formstack documents being sent using the “sign via email” option are returning Document Failure Notification errors. Formstack is currently investigating the issue.

Start Time - Monday, June 21, 10:59 AM CDT

Workaround - There are no workarounds available.
Jun 21, 11:24 CDT
Resolved - This incident has been resolved.
Jun 21, 07:25 CDT
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email or opened an attachment, and "logged in" or replied to this email with your ULID and password, you should change your password and security questions immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.





Hello user_email@xxx.xxx

Attached is the payment that was sent to your account

Thanks

Accountant


Jun 16, 08:44 CDT
Jun 20, 2021

No incidents reported.

Jun 19, 2021
Completed - The scheduled maintenance has been completed.
Jun 19, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 17:00 CDT
Scheduled - iPeople and the iPeople Reporting Copy database will be unavailable during the maintenance window. Nightly processing will be delayed until after the maintenance is completed. Employee links in My.IllinoisState.Edu that pull data from iPeople (such as My Leave Balances) will also be unavailable.

Start Time - Friday, June 18, 5:00 PM CDT

End Time - Saturday, June 19, 9:00 PM CDT

Workarounds - No workarounds will be available.
Jun 7, 10:37 CDT
Jun 18, 2021
Jun 17, 2021

No incidents reported.

Jun 16, 2021
Jun 15, 2021

No incidents reported.

Jun 14, 2021
Resolved - This incident has been resolved.
Jun 14, 10:27 CDT
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.


Dear Student,

You have a message from the HR Department

Click here to view your message

Copyright © 2021 All rights reserved


Jun 9, 15:31 CDT
Jun 13, 2021
Completed - The scheduled maintenance has been completed.
Jun 13, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 08:00 CDT
Scheduled - Wireless service on campus will be unavailable during the first 30 minutes of the following maintenance window, followed by potential intermittent availability until the conclusion of the maintenance. Wired network service will remain unaffected.

Start Time - Sunday, June 13, 8:00 AM CDT

End Time - Sunday, June 13, 11:00 AM CDT

Workarounds - No workarounds will be available.
Jun 8, 15:19 CDT
Jun 12, 2021
Completed - The scheduled maintenance has been completed.
Jun 12, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 05:00 CDT
Scheduled - All search functionality in PeopleSoft, Class Search, other Campus Solutions search functions, and iPeople search will be unavailable during the maintenance window. Campus Solutions and iPeople in general will be available and function normally.

Start Time - Saturday, June12, 5:00 AM CDT

End Time - Saturday, June 12, 7:00 AM CDT

Workarounds – No workarounds will be available.
Jun 11, 11:06 CDT
Jun 11, 2021

No incidents reported.

Jun 10, 2021
Completed - The scheduled maintenance has been completed.
Jun 10, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 18:01 CDT
Scheduled - Standard patch maintenance will be performed on an SQL Server database server. The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• Archibus
• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment web site
• Facilities Management Small Scale Drawings
• Microsoft BitLocker Administration (MBAM)
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• WebTMA
• Work Order Cost Reports

Start Time - Thursday, June 10, 6:00 PM CDT

End Time - Thursday, June 10, 8:00 PM CDT

Workarounds - No workarounds will be available.
Jun 8, 11:18 CDT
Completed - The scheduled maintenance has been completed.
Jun 10, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 04:00 CDT
Scheduled - Standard patch maintenance will be performed on an SQL Server database server. During this database maintenance period, some portions of My.IllinoisState may not be accessible at times and/or performance may be degraded.

Start Time - Thursday, June 10, 4:00 AM CDT
End Time - Thursday, June 10, 5:00 AM CDT

Workarounds -

Email Access - office365.illinoisstate.edu
ReggieNet - reggienet.illinoisstate.edu
Class Schedules and Student Center - cs.illinoisstate.edu
iPeople - hcm.illinoisstate.edu
Jun 8, 11:20 CDT