Illinois State Tech Alerts

All Systems Operational
Campus Solutions ? Operational
Canvas ? Operational
Cherwell ITSM ? Operational
Cognos Reporting ? Operational
Credit Card Payment Processing ? Operational
Help.IllinoisState.edu ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Office 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
iPeople Maintenance Jul 29, 2024 01:00-07:00 CDT
iPeople/HCM services will be unavailable for all or part of the maintenance window due to PeopleSoft maintenance. Users logged in during the maintenance window may get disconnected and have to log back in.

Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Monday, July 29, 1:00 AM

End Time - Monday, July 29, 7:00 AM

Workarounds - Log back in if disconnected.
Posted on Jul 26, 2024 - 15:24 CDT
Campus Solutions Maintenance Jul 29, 2024 01:00-07:00 CDT
Campus Solutions will be unavailable for all or part of the maintenance window due to PeopleSoft maintenance. Users who are logged on during the maintenance window may be disconnected and have to log back in.

Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal

Start Time - Monday, July 29, 1:00 AM

End Time - Monday, July 29, 7:00 AM

Workarounds - Log back in if disconnected.
Posted on Jul 26, 2024 - 15:23 CDT
Cherwell Vendor Maintenance Aug 2, 2024 21:00 - Aug 3, 2024 03:00 CDT
The Cherwell vendor will be performing maintenance. During the maintenance period, the Cherwell desktop and web clients, as well as the ITHelp portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService), may have intermittent availability.

Start Time - Friday, August 2, 2024 9:00 PM

End Time - Saturday, August 3, 2024 3:00 AM

Workarounds - No workarounds will be available.
Posted on Jul 24, 2024 - 13:56 CDT
Campus Solutions Maintenance Aug 17, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:46 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, August 17, 2:30 AM

End Time - Saturday, August 17, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:30 CDT
Campus Solutions Maintenance Sep 21, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:47 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, September 21, 2:30 AM

End Time - Saturday, September 21, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:31 CDT
Campus Solutions Maintenance Oct 19, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:48 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, October 19, 2:30 AM

End Time - Saturday, October 19, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:31 CDT
Campus Solutions Maintenance Nov 16, 2024 02:30-05:30 CST
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:49 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, November 16, 2:30 AM

End Time - Saturday, November 16, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:31 CDT
Campus Solutions Maintenance Dec 21, 2024 02:30-05:30 CST
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:48 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, December 21, 2:30 AM

End Time - Saturday, December 21, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:31 CDT
Past Incidents
Jul 26, 2024
Resolved - Central Login Partial Outage
Resolved - Students, faculty, and staff were unable to log in to some University online resources via Central Login. Users received an error stating, "A software error was encountered that prevents normal operation." Administrators worked to resolve the incident.

Impacted services included, but were not limited to:

• Formstack
• Qualtrics

Start Time - Friday, July 26, 11:24 AM

End Time - Friday, July 26, 11:31 AM

Workarounds - No workaround were available.
Jul 26, 11:30 CDT
Jul 25, 2024
Resolved - uPrint Mobile Partial Degradation
Resolved - This incident has been resolved.
Jul 25, 08:17 CDT
Update - We are continuing to investigate this issue.
Jul 25, 07:49 CDT
Investigating - The uPrint Mobile App is currently operating in a degraded state. Administrators are working to restore the service.

Start Time - Thursday, July 25, 6:16 AM

End Time - Thursday, July 25, 8:14 AM

Workarounds - No workarounds were available.
Jul 25, 07:48 CDT
Jul 24, 2024

No incidents reported.

Jul 23, 2024
Watterson Towers Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 23, 18:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 08:15 CDT
Scheduled - All networked devices and users in the Watterson lobby, first floor, and basement areas will experience a service disruption during the following maintenance window:

Start Time - Tuesday, July 23, 7:00 AM

End Time - Tuesday, July 23, 5:00 PM

Workarounds - No workarounds will be available.
Jul 23, 07:00 CDT
Jul 22, 2024

No incidents reported.

Jul 21, 2024
Campus Solutions Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 17:00 CDT
Scheduled - Campus Solutions will undergo scheduled maintenance, resulting in a complete application outage during the following maintenance window:

Start Time - Friday, July 19, 5:00 PM

End Time - Sunday, July 21, 3:00 PM

Workarounds - No workarounds will be available.
Jul 12, 15:57 CDT
iPeople Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 17:00 CDT
Scheduled - During the maintenance window, iPeople integration to other systems will be offline. The iPeople application will remain fully functional.

Start Time - Friday, July 19, 5:00 PM

End Time - Sunday, July 21, 3:00 PM

Workarounds - No workaround will be available.
Jul 12, 15:57 CDT
Jul 20, 2024
Resolved - Cherwell Outage
Resolved - This incident has been resolved.
Jul 20, 07:32 CDT
Investigating - Cherwell users may receive an error message when attempting to use the application. Administrators are working to resolve the issue. At this time, the vendor has not provided an ETA.

It is important to be aware that threat actors are exploiting this situation to launch phishing attacks. An Information Security advisory is available at: https://help.illinoisstate.edu/informationsecurity/advisories/july-2024-increased-phishing-activity-related-to-global-crowdstrike-service-issue
Jul 19, 07:20 CDT
Jul 19, 2024
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
Student Health Services Customer Portal Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 18:00 CDT
Scheduled - Student Health Service patient health portal and the Point and Click electronic health record and clinical management system will be unavailable for scheduled maintenance.

Start Time - Monday, July 15, 6:00 PM

End Time - Monday, July 15, 10:00 PM

Workarounds - No workarounds will be available.
Jul 15, 11:03 CDT
iPeople Email Impact
Resolved - This incident has been resolved.
Jul 15, 15:58 CDT
Identified - iPeople was experiencing an issue where timesheet approvers may have received an email sent in error between 2:00 PM and 7:10 PM. These emails can be ignored.
Jul 13, 21:41 CDT
Jul 14, 2024
Rachel Cooper & Fairchild Hall Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 14, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 08:30 CDT
Scheduled - Students, faculty, and staff will be unable to access Campus network resources in Rachel Cooper and Fairchild Halls during the maintenance period. Impacted network systems include:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Sunday, July 14, 8:30 AM

End Time - Sunday, July 14, 2:00 PM

Workarounds - No workarounds will be available.
Jul 8, 10:45 CDT
Jul 13, 2024
Campus Solutions Maintenance
Completed - The scheduled maintenance has been completed.
Jul 13, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 17:00 CDT
Scheduled - Campus Solutions will be available during the following maintenance window while interactions with iPeople will be disabled. Updates made in Campus Solutions that flow to the iPeople system will be delayed during maintenance.

Start Time - Friday, July 12, 5:00 PM

End Time - Saturday, July 13, 11:00 PM

Workarounds - No workarounds will be available.
Jul 8, 09:31 CDT
iPeople Maintenance
Completed - The scheduled maintenance has been completed.
Jul 13, 21:39 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 17:00 CDT
Scheduled - iPeople/HCM services will be unavailable during the following maintenance window. Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service
• My.IllinoisState links and lookups

Start Time - Friday, July 12, 5:00 PM

End Time - Saturday, July 13, 11:00 PM

Workarounds - No workaround will be available.
Jul 8, 09:21 CDT
Jul 12, 2024
Nursing Simulation Lab Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 12, 15:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 13:30 CDT
Scheduled - Students, faculty, and staff will be unable to access campus network resources at the Nursing Simulation Laboratory, 301 Normal Avenue, during the maintenance period. Impacted network systems include:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Friday, July 12, 13:30 PM

End Time - Friday, July 12, 15:30 PM

Workarounds - No workarounds will be available.
Jul 11, 07:43 CDT
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