Pharos/uPrint Performance Degradation
Identified - Users may have experienced performance issues with printing. Printing release stations may have been slow, or may have failed to log users on. Printing may have been slow, or it may have failed.

The system has been stabilized by the administrators, and they are monitoring to ensure continued stability.

Start Time - Tuesday, September 29, 12:30 PM

Workarounds - No workarounds are available.
Sep 29, 2026 - 16:12 CDT
Campus Solutions Operational
Canvas Operational
Cognos Reporting Operational
Confluence Operational
Credit Card Payment Processing Operational
Help.IllinoisState.edu Operational
Housing and Dining Portal Operational
iPeople Operational
My.IllinoisState.edu Operational
Network Connectivity Operational
Network Drives & File Storage Operational
Microsoft 365 (Email, OneDrive, & Other Apps) Operational
Phishing Notifications Operational
Redbird Card Operational
ServiceNow Operational
Telephone and Voice Operational
ULID Account Management Operational
uPrint Student Printing Degraded Performance
Other IT Services Operational
IT Unit Notifications Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 29, 2026

Mainframe Legacy Database Maintenance
Completed - The scheduled maintenance has been completed.
Sep 29, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 13:00 CDT
Scheduled - Mainframe Legacy database maintenance has been scheduled. During this maintenance window, the database will be unavailable.

Start Time - Tuesday, September 29, 1:00 PM

End Time - Tuesday, September 29, 3:00 PM

Workarounds - No workarounds will be available.
Sep 29, 08:22 CDT
SendTo (Liquid Files) Maintenance
Completed - The scheduled maintenance has been completed.
Sep 29, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 07:00 CDT
Scheduled - SendTo (Liquid Files) file sending and downloading, as well as all SendTo FileDrops, will be unavailable during the following maintenance window:

Start Time - Tuesday, September 29, 7:00 AM

End Time - Tuesday, September 29, 8:00 AM

Workarounds - No workarounds will be available.
Sep 28, 16:00 CDT

Sep 28, 2026

SQL Server Database Maintenance
Completed - The scheduled maintenance has been completed.
Sep 28, 18:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 18:00 CDT
Scheduled - Standard patch maintenance will be performed on a SQL Server database server. Databases will be unavailable only while the server reboots. The following applications and services will experience brief unavailability and possibly reduced performance during the planned database maintenance period:

• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment website
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Monday, September 28, 6:00 PM

End Time - Monday, September 28, 6:30 PM

Workarounds - No workarounds will be available.
Sep 28, 14:38 CDT

Sep 27, 2026

Campus VPN Maintenance
Completed - The scheduled maintenance has been completed.
Sep 27, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 06:00 CDT
Scheduled - Campus VPN will undergo scheduled maintenance.

The following services may experience degradation for the duration of the maintenance window:
• Colleague
• iPeople/HCM
• Campus Solutions
• Azure Virtual Desktop
• Cisco Secure Clients

The following remote offices may experience a drop in network connectivity:
• Springfield College of Nursing
• Eastland Art Studios
• Golf Course Maintenance Shed

Start Time - Sunday, September 27, 6:00 AM

End Time - Sunday, September 27, 7:00 AM

Workarounds - No workarounds will be available.
Sep 25, 12:38 CDT

Sep 26, 2026

Campus Solutions Maintenance
Completed - The scheduled maintenance has been completed.
Sep 26, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 17:00 CDT
Scheduled - Campus Solutions will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal

Start Time - Friday, September 25, 5:00 PM

End Time - Saturday, September 26, 5:00 PM

Workarounds - No workarounds will be available.
Sep 23, 08:28 CDT

Sep 25, 2026

Sep 24, 2026

SQL Server Database Maintenance
Completed - The scheduled maintenance has been completed.
Sep 24, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 18:00 CDT
Scheduled - Standard patch maintenance will be performed on a SQL Server database server. Databases will be unavailable only while the server reboots. The following applications and services will experience brief unavailability and possibly reduced performance during the planned database maintenance period:

• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment website
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Thursday, September 24, 6:00 PM

End Time - Thursday, September 24, 8:00 PM

Workarounds - No workarounds will be available.
Sep 23, 14:21 CDT

Sep 23, 2026

Resolved - Account.IllinoisState.edu Outage
Resolved - Account.IllinoisState.edu remains stable and monitoring is no longer necessary.

Start Time - Wednesday, September 23, 11:20 AM

End Time - Wednesday, September 23, 12:37 AM
Sep 23, 13:08 CDT
Monitoring - Account.IllinoisState.edu has been restored. Administrators continue to monitor.
Sep 23, 12:46 CDT
Investigating - Account.Illinoisstate.edu is currently unavailable.

Start Time - Wednesday, September 23, 11:20 AM

Workarounds - No workarounds are currently available
Sep 23, 11:34 CDT
My.IllinoisState.edu Oracle Database Maintenance
Completed - The scheduled maintenance has been completed.
Sep 23, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 11:30 CDT
Scheduled - Oracle database maintenance will be performed. Targeted announcements, messages, and alerts will not be available in My.IllinoisState.edu during the migration.

Start Time - Wednesday, September 23, 11:30 AM

End Time - Wednesday, September 23, 1:00 PM

Workarounds - No workarounds will be available.
Sep 23, 09:58 CDT

Sep 22, 2026

GitLab Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 20:50 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 20:10 CDT
Scheduled - GitLab will be unavailable during the maintenance window. End users will be unable to push, pull, or interact with the server for the entire maintenance window.

Start Time -Tuesday, September 22, 8:10 PM

End Time - Tuesday, September 22, 8:50 PM

Workarounds - No workarounds will be available.
Sep 22, 15:30 CDT
GitLab Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 13:40 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 13:00 CDT
Scheduled - GitLab will be unavailable during the maintenance window. End users will be unable to push, pull, or interact with the server for the entire maintenance window.

Start Time -Tuesday, September 22, 1:00 PM

End Time - Tuesday, September 22, 1:40 PM

Workarounds - No workarounds will be available.
Sep 22, 12:02 CDT
Account.IllinoisState.edu Database Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 11:30 CDT
Scheduled - Administrators will be performing scheduled maintenance on an Oracle Database that supports Account.IllinoisState.edu. During this maintenance window, users will be unable to change their password, activate their ULID account, or update their preferred name.

Start Time - Tuesday, September 22, 11:30 AM

End Time - Tuesday, September 22, 1:00 PM

Workarounds - No workarounds will be available.
Sep 21, 16:18 CDT

Sep 21, 2026

No incidents reported.

Sep 20, 2026

Enterprise Data Warehouse Maintenance
Completed - The scheduled maintenance has been completed.
Sep 20, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 09:00 CDT
Scheduled - Due to the scheduled migration to OpenShift, the Enterprise Data Warehouse will be down from 9:00 AM Saturday, the 19th, until 6:00 PM Sunday, the 20th. Users will not be able to log in during the maintenance window.

Start Time - Saturday, September 19, 9:00 AM

End Time - Sunday, September 20, 6:00 PM

Workarounds - No workarounds will be available.
Sep 18, 13:18 CDT

Sep 19, 2026

Sep 18, 2026

Perceptive Content Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:00 CDT
Scheduled - Perceptive Content will be unavailable during the maintenance window.

Start Time - Friday, September 18, 6:00 AM

End Time - Friday, September 18, 10:00 AM

Workarounds - No workarounds will be available.
Sep 16, 08:27 CDT
iPeople and Campus Solutions Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 02:00 CDT
Scheduled - Users logged in during the maintenance window may be disconnected and have to log back in.
Impacted services include:

• iPeople
• Campus Solutions (CS.IllinoisState)

Start Time - Friday, September 18, 2:00 AM

End Time - Friday, September 18, 7:00 AM

Workarounds - If disconnected, log back in.
Sep 17, 10:11 CDT

Sep 17, 2026

Confluence/Help.IllinoisState.edu Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 18:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 17:00 CDT
Scheduled - Confluence, including Help.IllinoisState.edu, will be unavailable during the maintenance window.

Start Time - Thursday, September 17, 5:00 PM

End Time - Thursday, September 17, 6:30 PM

Workarounds - No workarounds will be available
Sep 17, 13:01 CDT
ScreenConnect Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 17:01 CDT
Scheduled - ScreenConnect will be unavailable during the maintenance window.

Start Time - Thursday, September 17, 5:00 PM

End Time - Thursday, September 17, 6:00 PM

Workarounds - No workarounds will be available
Sep 17, 13:16 CDT
RightFax Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 09:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 08:30 CDT
Scheduled - RightFax will be intermittently unavailable during the following maintenance window:

Start Time - Thursday, September 17, 8:30 AM

End Time - Thursday, September 17, 9:30 AM

Workarounds - No workarounds will be available.
Sep 16, 14:33 CDT
Resolved - Campus Phone Queue Outage
Resolved - Campus phone numbers that are part of phone queues ( such as the Technology Support Center and others) are unable to answer calls at this time. Administrators are working to restore service.

Start Time - Thursday, September 17, 7:30 AM

End Time - Thursday, September 17, 8:09 AM

Workarounds - No workarounds are currently available.
Sep 17, 09:13 CDT

Sep 16, 2026

No incidents reported.

Sep 15, 2026

Resolved - Enterprise File Service Performance Degraded
Resolved - This incident has been resolved.
Sep 15, 15:56 CDT
Update - Enterprise File Service performance was resolved earlier this afternoon and services remain stable.

Start Time - Tuesday, September 15, 10:15 AM

End Time - Tuesday, September 15, 1:17 AM
Sep 15, 15:56 CDT
Update - Enterprise File Service and associated file shares have been restored. Performance has stabilized, and administrators will continue monitoring.
Sep 15, 14:26 CDT
Monitoring - Enterprise File Service, which hosts networked file shares such as H:\ and Q:\, was briefly unavailable this morning. Administrators have restored service but continue to work through instability issues. As such the service may become intermittently unavailable again.

Users may have experienced, or continue to notice, the opening of the Windows File Explorer hanging or responding very slowly, unavailability of files stored on files shares, and for computer logins to hang.

Start Time - Tuesday, September 15, 10:15 AM

Workarounds - No workarounds are currently available.
Sep 15, 11:05 CDT
Resolved - Campus Solutions Performance Degraded
Resolved - Administrators have confirmed Campus Solutions performance has been restored and errors are no longer occuring as of 10:45 AM today.

Start Time - Tuesday, September 15, 9:57 AM

End Time - Tuesday, September 15, 10:45 AM
Sep 15, 13:32 CDT
Investigating - Staff working in Campus Solutions may notice slower than expected performance. Additionally, some features/actions may produce an error. Our PeopleSoft vendor is investigating the issue at this time.

Start Time - Tuesday, September 15, 9:57 AM

Workarounds - No workarounds are currently available.
Sep 15, 12:53 CDT
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