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Point and Click electronic health record services including SHIELD COVID-19 test collection for ISU students, faculty, and staff as well as the patient portal (https://healthservices.illinoisstate.edu/secure/) will be unavailable during the maintenance window.
Start Time - Thursday, May 26, 1:00 PM CDT
End Time - Friday, May 27, 1:00 PM CDT
Workarounds - No workarounds will be available. Posted on
May 20, 09:58 CDT
Completed -
The scheduled maintenance has been completed.
May 21, 03:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 21:00 CDT
Scheduled -
Students, faculty, and staff will be unable to access the Cherwell desktop and web clients, as well as the IT Help Service Portal (ISU.CherwellOnDemand.com) during the maintenance window.
Start Time - Friday, May 20, 9:00 PM CDT
End Time - Saturday, May 21, 3:00 AM CDT
Workarounds - No workarounds will be available.
May 16, 15:19 CDT
Completed -
The scheduled maintenance has been completed.
May 18, 21:30 CDT
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
May 18, 20:24 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 20:00 CDT
Scheduled -
An upgraded version of the University’s single sign-on service, Central Login, will be implemented. This upgrade will bring a fresh new look and feel to the login experience for all University members. Further information regarding this upgrade may be viewed at: Central Login to debut new look in May
Users that are signed-in to Illinois State applications during the change window may be disconnected and prompted to sign-in again. Users attempting to sign-in to applications during the maintenance window may receive an error.
Start Time - Wednesday, May 18, 8:00 PM CDT End Time - Wednesday, May 18, 9:30 PM CDT
Workarounds - No workarounds will be available.
May 17, 14:52 CDT
Completed -
This maintenance has concluded. If you experience any issues with CAS-IT supported services, please attempt to restart your computer and then report an issue on the Help website ( https://help.illinoisstate.edu/) or by calling 438-HELP (4357).
May 12, 14:57 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 08:00 CDT
Scheduled -
Who is impacted - Students, faculty, and staff attempting to access the College of Arts & Sciences I.T. (CAS-IT) services during the maintenance window.
The following services may not be available or may be degraded (slow) during this time: • CAS-IT server shares including CAS Private Drive (FKA R: Drive), CAS Office Files Drive (FKA S: Drive), CAS Project Drive for temporary projects, CAS-Lab for research labs, and others • Printing to CAS network printers and print management with PaperCut • License servers for MATLAB, Maple, Intergraph, GE Healthcare, FlexNet, Texas Instruments, Harris Geospatial, WinEdt, EViews, Excelis, Bruker Top Spin • CAS-IT hosted websites including department websites, CAS Budget system, CAS Internship Posting system, Mind Project, WZND, Water Research, etc. • All other CAS-IT hosted servers or services including Noah, CAS-IT remote application server, Inception, etc. • Some functions of the CAS Chemical Inventory System
Please Note - Computers may restart as a result installed updates. Logging in to Windows computers maintained by CAS-IT will take longer than usual while some of our servers are down for maintenance.
The following services are not impacted by CAS-IT maintenance: • Watermark Faculty Success (Formerly Digital Measures) will not be impacted by this planned outage and faculty may still enter productivity information at https://www.digitalmeasures.com/login/ilstu/faculty/ • Zoom, ReggieNet, Office 365, Qualtrics, About.IllinoisState.edu, ArcGIS, Omni Update/OU Campus department websites, Proctor Track, or other University-wide services • CAS Budget System, CAS Travel Funds System, Scientific Instrument Repair Request System, and School Psychology Annual Review System
We recommend that all Faculty and Staff computers are logged off, yet remain powered on, when not in use to help facilitate system updates.
If you experience any trouble with these CAS-IT supported services after this maintenance window, please attempt to restart your computer and then report an issue on the IT Help website ( https://help.illinoisstate.edu/) or by calling 438-HELP (4357).
Start Time - Wednesday, May 11, 8:00 AM CDT End Time - Thursday, May 12, 5:00 PM CDT
Resolved -
The The Study-Abroad online application has been restored.
Start Time - Tuesday, May 10, 12:19 PM CDT
End Time - Tuesday, May 10, 3:24 PM CDT
May 10, 15:33 CDT
Identified -
Terra Dotta services, including the Study Abroad online application, are currently unavailable. Our vendor is aware and is working toward a resolution.
Start Time - Tuesday, May 10, 12:19 PM CDT
Workarounds - No workarounds are currently available.
May 10, 13:40 CDT
Resolved -
This incident has been resolved.
May 10, 13:49 CDT
Identified -
The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.
If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.
Completed -
The scheduled maintenance has been completed.
May 10, 01:02 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 00:00 CDT
Scheduled -
The StarRez Housing and Dining portal, as well as the StarRez web application will be unavailable as administrators will be performing emergency maintenance on StarRez systems.
Start Time - Tuesday, May 10, 12:00 AM CDT
End Time - Tuesday, May 10, 1:00 AM CDT
Workarounds - No workarounds will be available.
May 9, 15:33 CDT
Resolved -
Previously affected users account access has been restored.
Actual Start Time - Tuesday, May 3, 6:12 PM CDT
End Time - Monday, May 9, 10:11 AM CDT
May 9, 10:21 CDT
Update -
We are continuing to work on a fix for this issue.
May 9, 10:01 CDT
Identified -
A select group of user accounts may experience issue accessing ISU resources at this time. Adminstrators are working to resolve the issue and restore access.
Start Time - Saturday, May 7, 1:13 PM CDT
Workarounds - No workarounds are currently available.
May 9, 10:00 CDT