Illinois State University Status

Illinois State Tech Alerts

All Systems Operational

Campus Solutions Operational

Cherwell ITSM Operational

Cognos Reporting Operational

Credit Card Payment Processing Operational

Housing and Dining Portal Operational

iPeople Operational

ITHelp.IllinoisState.edu Operational

My.IllinoisState.edu Operational

Network Connectivity Operational

Network Drives & File Storage Operational

Office 365 (Email, OneDrive, & Other Apps) Operational

Phishing Notifications Operational

Redbird Card Operational

ReggieNet Operational

Telephone and Voice Operational

ULID Account Management Operational

uPrint Student Printing Operational

Other IT Services Operational

IT Unit Notifications Operational

College of Applied Science and Technology Operational

College of Arts and Sciences Operational

College of Business Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

iPeople Maintenance Jul 8, 17:00 - Jul 9, 23:00 CDT

The iPeople application will be unavailable while the system undergoes maintenance. All scheduled processing will be rescheduled at the end of the maintenance window.

Start Time - Friday, July 8, 5:00 PM CDT

End Time - Saturday, July 9, 11:00 PM CDT

Workarounds - No workarounds will be available.
Posted on Jun 15, 16:45 CDT

Past Incidents

Jun 25, 2022

College of Arts and Sciences Maintenance

Completed - The scheduled maintenance has been completed.
Jun 25, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 19:00 CDT

Scheduled - Students, faculty, and staff attempting to access the College of Arts & Sciences I.T. (CAS-IT) services during the maintenance window may be unable to do so.

Further details about our regular schedule maintenance can be found here https://cas.illinoisstate.edu/about/casit/services/ under Maintenance Windows.
A list of future CAS-IT scheduled maintenance windows is available at https://cas.illinoisstate.edu/downloads/CAS-IT%20Scheduled%20Maintenance%20Dates.pdf .

Start Time - Friday, June 24th, 7:00 PM CDT

End Time - Saturday, June 25th, 7:00 AM CDT

Workarounds - No workarounds will be available.
Jun 13, 16:00 CDT

Jun 24, 2022

Jun 23, 2022

No incidents reported.

Jun 22, 2022

Microsoft Endpoint Configuration Manager (ConfigMgr) Maintenance

Completed - The scheduled maintenance has been completed.
Jun 22, 23:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 20:00 CDT

Scheduled - Microsoft Endpoint Configuration Manager (ConfigMgr) will be unavailable during the maintenance window.

Start Time - Wednesday, June 22, 8:00 PM CDT

End Time - Wednesday, June 22, 11:00 PM CDT

Workarounds - No workarounds will be available.
Jun 22, 15:40 CDT

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

Jun 14, 2022

No incidents reported.

Jun 13, 2022

Resolved - Cherwell Web Services Outage

Resolved - Administrators advise the issue has been resolved, and Cherwell services, including the web and desktop clients as well as the customer portal, are now available.

Start Time - Monday, June 13, 7:26 AM CDT
End Time - Monday, June 13, 8:59 AM CDT
Jun 13, 09:14 CDT

Update - Administrators will restart Cherwell services at 8:45 AM this morning (6/13) in an attempt to resolve the issue. Following this restart, all Cherwell services, including the desktop client, will be briefly unavailable. Users are advised to save their work and exit the application prior to that time.
Jun 13, 08:15 CDT

Identified - Users may be unable to login to the Cherwell web client, as well as the IT Help Customer portal (isu.cherwellondemand.com/cherwellportal/isuselfservice). The Cherwell desktop client is unaffected. Administrators are aware and are working to resolve the issue.

Start Time - Monday, June 13, 7:28 AM CDT

Workarounds - The Cherwell desktop client remains available.
Jun 13, 07:57 CDT

Jun 12, 2022

No incidents reported.

Jun 11, 2022

No incidents reported.