Illinois State Tech Alerts

Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.


Dear Students/Staff,

To protect your Illinois State University e-mail account, we have decided to tighten our firewall security.
kindly tap on the firewall to protect the account now..

Click Here

To keep your account active.


Illinois State University
Copyright _ 2020 Illinois State University. All rights reserved


Jan 21, 19:05 CST
Identified -

The Information Security Office has confirmed variations of the following email are being reported on campus. The ISO reports that several individuals are being impersonated via simliar emails.



For more information, refer toAdvisory: Email Impersonation Attacks.


Subject Line: URGENT REQUEST: What number can I text you on?

Body:
Available?


Jan 21, 12:43 CST
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.

Congratulations! You have been approved for a free $7,321.00 USD for Federal Student Aid (FAFSA) This fund is granted for your education and it is free, you do not have to pay it back.

Click on Receive My Benefit Aid | Federal Student Aid to complete your application to get your grant in 1-2 business days.

Sincerely,

U.S. Department of Education
Federal Student Aid
William D. Ford Federal Direct Program

Please Note: For your funds to be paid to you, you have to send the following to this email:
fafasastudentaid@stimulusbenefits.org.in
I. Original front and back valid driver's license or state issued ID card.

PLEASE DO NOT REPLY TO THIS MESSAGE.

It is coming from an unmonitored email account. If you need to contact us, please visit: https://stimulusbenefits.org.in/fafsa/index.php. or send an email to fafasastudentaid@stimulusbenefits.org.in

EMAIL CONFIDENTIALITY NOTICE

This message (including any attachments) contains information intended for a specific individual(s) and purpose that may be privileged, confidential or otherwise protected from disclosure pursuant to applicable law. Any inappropriate use, distribution or copying of the message is strictly prohibited and may subject you to criminal or civil penalty. If you have received this transmission in error, please visit https://stimulusbenefits.org.in/fafsa/index.php to notify our office of this error and delete the transmission from your system immediately.


Jan 19, 09:08 CST
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.


In this period that we are in (covid-19) it's safe to work from home. The job is exciting, flexible and will not affect your current job or studies. Don't miss this Click here for further details or to sign up.
 
Thank you.


Jan 19, 08:17 CST
Update - Administrators advise that our vendor continues to investigate this issue, and that Groups are still populating into the app, although more slowly than normal.
Jan 15, 08:22 CST
Identified - Administrators advise we are currently experiencing a slowdown in Groups appearing in the Microsoft Stream Portal. We are working with our vendor to resolve this issue, but in the meantime, it is recommended that instructors begin to do the following:

- Upload your videos to Microsoft Stream
- Insert the embedded links in your Reggienet course

Once your Group(s) is available, you will need to share the videos that you have uploaded to Stream with the corresponding Stream group(s). We apologize for the inconvenience and frustration this has caused. If you require assistance with uploading or sharing the videos within Stream, please visit ctlt.illinoisstate.edu/technology/stream/ for additional information and assistance from the Center for Teaching, Learning, and Technology. Instructors may also contact

Start Time - Friday, January 8, 5:21 PM CST

Workarounds - See workaround information above.
Jan 8, 17:37 CST
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.





Congratulations! You are approved for the new pandemic stimulus benefit of $12,600.00 USD. This second round of the pandemic stimulus benefit provides funds for both employed and unemployed Florida residents who have previously registered on the PUA Portal. Use the link below to reconfirm your identity log in to accept your claims.

Accept My Claims


Note: After you log in to confirm your identity. You will receive a notice in your email within 96 hours to let you know your funds have been processed.
The Florida Department of Employment Security will process your claim and verify the information provided is correct. Once your email is confirmed, you will be able to manage your claim and check the status, request payment by certifying for the stimulus benefits, view your benefit balance, and update your personal information on benefits.ides.illinois.gov/

Your Next Steps
• Watch your email for information from us.
• Request your $12,600.00 USD by certifying for benefits on benefits.ides.illinois.gov.

When Will I Receive a Payment?
Stimulus benefits are paid after your identity has been confirmed. You must click on the link to confirm your identity to receive payment.
The law, known as the Coronavirus Aid, Relief, and Economic Security Act or CARES Act, also allows you to receive an additional $600 per week in federal benefits for the period from Nov 16 through March 25, 2021.


Jan 11, 09:50 CST
Campus Solutions ? Operational
Cherwell ITSM ? Operational
Cognos Reporting ? Operational
Credit Card Payment Processing ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
ITHelp.IllinoisState.edu ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Office 365 (Email, OneDrive, & Other Apps) ? Degraded Performance
Phishing Notifications ? Operational
Redbird Card ? Operational
ReggieNet ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cherwell AWS Migration Jan 26, 21:00 - Jan 27, 03:00 CST
The Cherwell hosting vendor will migrate the ISU Cherwell platform from its current data center to AWS. During migration the desktop client, web client, and customer portal will be unavailable. The ITHelp support request form will remain available, but ticket creation will be delayed.

Start Time - Tuesday, January 26, 9:00 PM CST

End Time - Wednesday, January 27, 3:00 AM CST

Workarounds - No workarounds will be available.
Posted on Jan 21, 12:05 CST
Account Management Portal (Account.IllinoisState.edu) may perform in a degraded state and password changes may be delayed during the maintenance window.

Start Time - Thursday, January 28, 3:30 PM CST

End Time - Thursday, January 28, 7:45 PM CST

Workarounds - No workarounds will be available.
Posted on Jan 22, 15:26 CST
Past Incidents
Jan 23, 2021

No incidents reported today.

Jan 22, 2021

No incidents reported.

Jan 21, 2021
Completed - The scheduled maintenance has been completed.
Jan 21, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 19:01 CST
Scheduled - Ellucian Colleague will be unavailable for scheduled maintenance to install updates for year-end tax processing and small bug fixes. Users should log out of the system before the maintenance begins.

Start Time - Thursday, January 21, 7:00 PM CST

End Time - Thursday, January 21, 8:00 PM CST

Workarounds - No workarounds will be available.
Jan 20, 14:30 CST
Resolved - This incident has been resolved.
Jan 21, 18:03 CST
Update - Administrators have resolved the duplicate record issue.

Start Time - Wednesday, January 20, 11:00 PM CST

Start Time - Thursday, January 21, 5:53 PM CST
Jan 21, 18:03 CST
Identified - Due to an import error, customers have been duplicated in Cherwell. Staff working in Cherwell should select the first customer record of the two listed when selecting a requestor or customer for a record.

Administrators are working to correct the duplication.

Start Time - Wednesday, January 20, 11:00 PM CST

Workarounds - There are no workarounds available.
Jan 21, 10:16 CST
Jan 20, 2021

No incidents reported.

Jan 19, 2021

Unresolved incidents: Phishing - Free College Grants for You!, Phishing - DON'T MISS THIS OPPORTUNITY.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021
Completed - The scheduled maintenance has been completed.
Jan 16, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 21:00 CST
Scheduled - The Cherwell hosting vendor will perform data center and system maintenance. During the maintenance window, the Cherwell desktop client, browser client, and ITHelp Portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService) may be unavailable.

Start Time - Friday, January 15, 9:00 PM CST

End Time - Saturday, January 16, 3:00 AM CST

Workarounds - No workarounds will be available.
Jan 11, 09:20 CST
Completed - The scheduled maintenance has been completed.
Jan 16, 00:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 00:05 CST
Scheduled - The University credit card network will be unavailable during the maintenance window, including the following services:

• Wired JetPay/NCR credit card terminals
• Wired Global Payment credit card terminals
• PCI-compliant credit card payment laptops/desktops
• Agilon One
• Agresso
• Pay.illinoisstate.edu

Start Time - Saturday, January 16, 12:05 AM CST

End Time - Saturday, January 16, 12:30 AM CST

Workarounds - No workarounds will be available.
Jan 15, 13:22 CST
Jan 15, 2021
Resolved - Administrators advise that the issue has been resolved and impacted users should be able to login to their U-High ULID accounts.

Start Time - Friday, January 15, 2:12 PM CST
End Time - Friday, January 15, 11:12 PM CST
Jan 15, 23:19 CST
Update - Administrators advise that impacted users may now log into, and use their ULID accounts. Work continues to ensure all back-end processes are restored.
Jan 15, 22:09 CST
Identified - A subset of U-High users may be unable to access their ULID accounts. Administrators are aware of the issue and are working toward resolution.

Start Time - Friday, January 15, 2:12 PM CST

Workarounds - No workarounds are currently available.
Jan 15, 19:16 CST
Resolved - This incident has been resolved.
Jan 15, 08:26 CST
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.



In this period that we are in (covid-19) it's safe to work from home. The job is exciting, flexible and will not affect your current job or studies. Don't miss this Click here for further details or to sign up.

Thank you.


Jan 11, 09:56 CST
Resolved - This incident has been resolved.
Jan 15, 08:25 CST
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.


Thank you for contacting us about your request to disable your Illinois State University. Your request has been reviewed, but unfortunately your account can't be deleted until after 24hours, If you didn't make this request please kindly cancel this request below.
 
Cancel Request
 
 
The cancel request will redirect you to "Online/Internet Privacy Statement", this means your request has been cancelled and your account is now secured.
 
Information Technology Services  |    © 2021 Illinois State University, Normal, IL USA
© Copyright UTS - CRICOS Provider No: 00099F - 11 Jan 2021 11:50 AM. The page is authorised by Deputy Vice-Chancellor and Vice-President (Corporate Services).


Jan 11, 12:58 CST
Jan 14, 2021
Resolved - Perceptive Content was unavailable during the outage window. Administrators investigated and resolved the issue, and the service is now available.

Start Time - Thursday, January 14, 1:56 PM CST
End Time - Thursday, January 14, 2:12 PM CST

Workarounds - No workarounds were available.
Jan 14, 14:44 CST
Jan 13, 2021
Completed - The scheduled maintenance has been completed.
Jan 13, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 21:00 CST
Scheduled - Redbird Bot (Admithub) will be unavailable for routine maintenance being performed by the vendor. During the maintenance window the platform login and text bot functionality will be unavailable.

Start Time - Wednesday, January 13, 9:00 PM CST

End Time - Wednesday, January 13, 10:00 PM CST

Workarounds - No workarounds will be available.
Jan 13, 13:46 CST
Resolved - All data in the data warehouse is now up to date through 1/12.

Start Time - Wednesday, January 13, 2:27 AM CST

End Time - Wednesday, January 13, 11:06 AM CST
Jan 13, 13:59 CST
Identified - Please be aware that due to overnight job failures, some Admissions, Census Day and Financial Aid Cognos reports are displaying data as of end of day 01/11. We are currently working to get data from 01/12 loaded to the data warehouse and made available in Cognos reports.

Start Time - Wednesday, January 13, 2:27 AM CST

Workarounds - There are no workarounds available.
Jan 13, 09:07 CST
Jan 12, 2021

No incidents reported.

Jan 11, 2021
Resolved - Administrators advise this issue has been resolved, and users may now login to online University resources via Central Login.

Start Time - Monday, January 11, 10:21 AM CST
End Time - Monday, January 11, 12:11 PM CST
Jan 11, 12:40 CST
Update - Reggienet is only accessible via ReggieNet.IllinoisState.edu. Accessing ReggieNet via My.IllinoisState.edu will not work at this time.
Jan 11, 11:53 CST
Update - We are continuing to work on a fix for this issue.
Jan 11, 11:09 CST
Update - ReggieNet is now available via an alternative login solution at this time. Additionally some users have experienced performance issues logging into My.IllinoisState.edu. Administrators continue to address the issue.
Jan 11, 10:54 CST
Identified - Students, faculty, and staff may be unable to login to University online resources via Central Login, or may experience delays upon login. Impacted services include, but are not limited to:

• ReggieNet

Start Time - Monday, January 11, 10:21 AM CST

Workarounds - No workarounds are currently available.
Jan 11, 10:44 CST
Resolved - Administrators have confirmed ScreenConnect is available and functioning.

Start Time - Sunday, January 10, 12:12 PM CST

End Time - Monday, January 11, 8:17 AM CST
Jan 11, 08:21 CST
Identified - ScreenConnect (ScreenConnect.IllinoisState.edu) is currently unavailable. Adminstrators are working to restore service.

Start Time - Sunday, January 10, 12:12 PM CST

Workarounds - There are no workarounds available.
Jan 11, 08:13 CST
Jan 10, 2021
Completed - The scheduled maintenance has been completed.
Jan 10, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 06:01 CST
Scheduled - Some portions of My.IllinoisState may not be accessible at times and/or performance may be degraded during the maintenance window.

Start Time - Sunday, January 10, 6:00 AM CST

End Time - Sunday, January 10, 8:00 AM CST

Workarounds -
Email Access: office365.illinoisstate.edu
ReggieNet: reggienet.illinoisstate.edu
Class Schedules and Student Center: cs.illinoisstate.edu
iPeople: hcm.illinoisstate.edu
Jan 6, 12:57 CST
Jan 9, 2021
Completed - Administrators advise that the upgrade for Perceptive Content has completed successfully. Local University tech teams have been made aware of the completion of the upgrade and have been requested to push out required updates to machines that they manage. Any users whose machines may have missed the post-upgrade updates are advised to contact their local tech support for assistance with installation via SCCM.

Start Time - Saturday, January 9, 8:00 AM CST
Scheduled End Time - Saturday, January 9, 2:00 PM CST
Actual End Time - Saturday, January 9, 11:15 AM CST
Jan 9, 12:18 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 08:00 CST
Scheduled - Perceptive Content will be upgraded and unavailable during the maintenance window. This includes access to all scanned documents, ability to log in to the system, and integrations that pull data and documents into Campus Solutions from Perceptive Content.

Following the upgrade, Perceptive Content desktop clients will be upgraded. If staff experience client issues, please submit a support ticket.

Start Time - Saturday, January 9, 8:00 AM CST

Scheduled End Time - Saturday, January 9, 2:00 PM CST

Actual End Time - Saturday, January 9, 11:15 AM CST

Workarounds - No workarounds will be available.
Jan 5, 10:56 CST