Illinois State Tech Alerts

Update - This maintenance window has been extended until Sunday, July 12, 5:00 PM.
Jul 10, 19:54 CDT
Update - This maintenance window has been extended until Saturday, July 11, 12:00 AM (midnight).
Jul 10, 16:22 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 18:00 CDT
Scheduled - Students, faculty, and staff may be unable to access the Ability LMS Training Portal (illinoisState.learnerhall.com) as the vendor performs required maintenance. Impacted resources include Ethics, Crime Reporter, and COVID-19 training courses.

Start Time - Thursday, July 9, 5:00 PM CDT

End Time - Saturday, July 11, 12:00 AM (midnight) CDT

Workarounds - No workarounds are available.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 19:00 CDT
Update - Corrected Link.
Scheduled - During the network change window, off-campus users will only be able to access the ULID Account Maintenance Self-Service portal (account.illinoisstate.edu) when connected to VPN.

Please note that VPN will not be available during our scheduled firewall maintenance on Sunday morning (July 12). See maintenance alert:

WAN Firewall Maintenance

Start Time - Friday, July 10, 7:00 PM CDT
End Time - Sunday, July 12, 2:00 PM CDT

Workarounds - No workarounds will be available.
Identified - Adobe Cloud Student Access Request Performance Degraded
Students who have recently received notice from the Technology Support Center that they have been granted Adobe access may be unable to login. Impacted users are advised to contact the Technology Support Center at (309) 438-4357, by email at SupportCenter@IllinoisState.edu, or via Live Chat on IThelp.IllinoisState.edu for assistance.

Start Time - TBD

Workarounds - No workarounds are available.
Jul 10, 16:15 CDT
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.







Jul 8, 10:07 CDT
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.


You have been selected for a work from home Personal Assistant position to earn $400 weekly in your area A job that will not affect your present employment or study & no sign up fee. It’s fun, rewarding and flexible.

Click and apply through our web

http://classicpersonalassit.jigsy.com/

Best Regards
Job Placement And Student Service
Illinois State University


Jul 6, 08:17 CDT
Campus Solutions ? Operational
Cherwell ITSM ? Operational
Cognos Reporting ? Operational
Credit Card Payment Processing ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
ITHelp.IllinoisState.edu ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Office 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
ReggieNet ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Under Maintenance
uPrint Student Printing ? Operational
Other IT Services ? Under Maintenance
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As a result of the WAN Firewall Maintenance scheduled for Jul 12, 08:00 - 12:00 CDT, the following CAS-IT services will be unavailable during this time:

• Remote Desktop to computers on-campus, from off-campus locations
• CAS-IT server shares, when attempting to access from off-campus locations, including casPrivate Drive (R:), Casfiles01 Departmental Shared Drive (S:), CAS-Lab, Cas-ProjShare, Instructor folders, Public folders, Vidette Files, and others
• CAS-IT hosted websites including department websites, CAS Internship Posting system, CAS WordPress, Mind Project, WZND, Water Research, and others
• CAS-IT hosted servers or services, when attempting to access from off-campus locations, including PSC Observation System, Noah, CAS-IT remote application server, Inception, some functions of the CAS Chemical Inventory System, and others

A full list of planned CAS-IT scheduled maintenance windows is available on our website.

If you experience any trouble with these CAS-IT supported services after this maintenance window, please attempt to restart your computer. If the problem persists submit the “Get Help” form at https://ithelp.illinoisstate.edu/ or call 438-HELP.

Start Time - Sunday, July 12, 8:00 AM CDT
End Time - Sunday, July 12, 12:00 PM CDT

Workarounds - No workarounds will be available.
Posted on Jul 10, 16:52 CDT
WAN Firewall Maintenance Jul 12, 08:00-12:00 CDT
During the maintenance window, access to products and services will be limited based on user's location.

On campus users will not be able to access the following:
• Internet
• O365
• ReggieNet
• iPeople
• Zoom
• Cherwell
• VPN
• Any other externally hosted services

Off campus users will not be able to access the following:
• VPN
• Shared Drives
• Any other internally hosted services

Start Time - Sunday, July 12, 8:00 AM CDT

End Time - Sunday, July 12, 12:00 PM CDT

Workarounds - No workarounds will be available.
Posted on Jul 7, 11:30 CDT
Users attempting to log in to Campus Solutions or iPeople from on campus may not be able to connect, or may not be able to login if they do connect to either system.

Start Time - Sunday, July 12, 8:00 AM CDT

End Time - Sunday, July 12, 12:00 PM CDT

Workarounds - Users may attempt to login using an off-campus internet connection.
Posted on Jul 1, 11:35 CDT
Past Incidents
Jul 11, 2020

No incidents reported today.

Jul 10, 2020
Resolved - Administrators worked with the vendor to update system configurations and resolve the impact.

Start Time - Friday, July 10, 7:45 PM CDT
End Time - Friday, July 10, 10:30 PM CDT
Jul 10, 22:45 CDT
Investigating - Users receive an error when attempting to view the Pay/Review My Account tab under Finances in MY.IllinoisState.edu or when navigating through Campus Solutions.

Start Time - Friday, July 10, 7:45 PM CDT

Workarounds - No workarounds are currently available.
Jul 10, 20:41 CDT
Completed - The scheduled maintenance has been completed.
Jul 10, 17:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 16:30 CDT
Scheduled - During the maintenance window all wireless network access will have limited or no availability.

The wired network is not impacted by the maintenance and will remain available.

Start Time - Friday, July 10, 4:30 PM CDT

End Time - Friday, July 10, 5:30 PM CDT

Workarounds - No workarounds will be available.
Jul 7, 14:40 CDT
Completed - The scheduled maintenance has been completed.
Jul 10, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 06:00 CDT
Scheduled - Students, faculty, and staff may experience a brief disruption in the ability to connect to various web services during the maintenance window. The maintenance affects Netscaler Content switches which controls access to many of the web sites on campus.

Start Time - Friday, July 10, 6:00 AM CDT

End Time - Friday, July 10, 7:00 AM CDT

Workarounds - No workarounds will be available.
Jul 9, 14:19 CDT
Jul 9, 2020
Jul 8, 2020
Completed - The scheduled maintenance has been completed.
Jul 8, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 18:00 CDT
Scheduled - Staff may experience a short outage and possible degraded performance during the planned maintenance period regarding the following applications and services:

• Archibus
• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment web site
• Facilities Management Small Scale Drawings
• Microsoft BitLocker Administration (MBAM)
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• WebTMA
• Work Order Cost Reports

Start Time - Wednesday, July 8, 6:00 PM CDT

End Time - Wednesday, July 8, 8:00 PM CDT

Workarounds - No workarounds will be available.
Jul 7, 15:05 CDT
Jul 7, 2020

No incidents reported.

Jul 6, 2020
Completed - The scheduled maintenance has been completed.
Jul 6, 17:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 16:30 CDT
Scheduled - The Cherwell desktop and web clients, as well as the IT Help Service Portal (ISU.CherwellOnDemand.com) will remain available during the maintenance window. Users may need to reload the application for changes to apply.

Start Time - Monday, July 6, 4:30 PM CDT

End Time - Monday, July 6, 5:00 PM CDT

Workarounds - No workarounds are currently available.
Jul 6, 15:01 CDT
Resolved - The Logout button, which displayed after purchasing a parking permit, has been removed. Users may simply close the browser after purchasing their parking permit or log out by clicking their name and selecting "Logout" in the upper right hand corner of the screen.

Start Time - Monday, July 6, 9:00 AM CDT

End Time - Monday, July 6, 2:00 PM CDT
Jul 6, 14:40 CDT
Identified - After purchasing a parking permit for 2020-2021, and then clicking the Logout button at the end of the process, users may experience an error stating "There was an error in your application." No further action is required. The error message is misleading as the permit purchase is successfully complete at that point. Administrators are working to resolve the erroneous error.

Start Time - Monday, July 6, 9:00 AM CDT

Workarounds - No workaround is needed.
Jul 6, 11:07 CDT
Jul 5, 2020
Completed - The scheduled maintenance has been completed.
Jul 5, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 06:00 CDT
Scheduled - Standard patch maintenance will be performed on an SQL Server database server. During this database maintenance period, some portions of My.IllinoisState may not be accessible at times and/or performance may be degraded.

Start Time - Sunday, July 5, 6:00 AM CDT
End Time - Sunday, July 5, 8:00 AM CDT

Workarounds -
Email Access - Office365.IllinoisState.edu
ReggieNet - Reggienet.IllinoisState.edu
Class Schedules and Student Center - CS.IllinoisState.edu
iPeople - HCM.IllinoisState.edu
Jul 2, 07:38 CDT
Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020
Resolved - The vendor reported all connections have returned to a normal working state and ISU Administrators have confirmed service restoration.

End Time: Thursday, July 2nd, 9:07 PM CDT
Jul 2, 21:29 CDT
Update - TouchNet has reported an issue with one of their services that is believed to be related to this impact and are investigating at this time.
Jul 2, 17:42 CDT
Identified - Users are unable to make payments and view TouchNet account access through Campus Solutions or My.IllinoisState.edu. Other TouchNet related functions (redbird card payments, meal plans, giving/donation pages, etc) are unaffected.

Start Time - Thursday, July 2, 3:00 PM CDT

Workarounds - No workarounds are currently available.
Jul 2, 16:58 CDT
Jul 1, 2020
Completed - The scheduled maintenance has been completed.
Jul 1, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 09:00 CDT
Scheduled - Solarwinds Orion will be undergoing maintenance for platform upgrades. The following functionality will be impacted during the change window:

• The Orion website will not be available.
• Monitoring data will not be collected.
• Alerts will not be sent out from the Orion platform, including to related functions TelAlerts and EmailtoVoice.
• Agent software will continue running. Agents may be upgraded after the primary platform upgrade but will not reboot servers.

Start Time - Wednesday, July 1, 9:00 AM CDT

End Time - Wednesday, July 1, 11:00 AM CDT

Workarounds - No workarounds will be available.
Jun 29, 15:32 CDT
Jun 30, 2020
Resolved - Cherwell connectivity has been restored. All other impacts were resolved at 5:35 PM.

Start Time - Tuesday, June 30, 4:55 PM CDT

End Time - Tuesday, June 30, 6:18 PM CDT
Jun 30, 18:29 CDT
Update - Update: VPN connectivity has been restored to impacted services with the exception of Cherwell. Administrators are working with the vendor to reset the Cherwell connection.
Jun 30, 17:43 CDT
Update - Users who are off campus may be unable to access secure parts of iPeople that require a VPN connection.
Jun 30, 17:21 CDT
Identified - Faculty, Staff, and Students may receive an error when attempting to log in to establish a VPN connection or use an application that requires a VPN connection.

Start Time - Tuesday, June 30, 4:55 PM CDT

Workarounds - No workarounds are available at this time.
Jun 30, 17:14 CDT
Completed - The scheduled maintenance has been completed.
Jun 30, 17:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 16:30 CDT
Scheduled - Cherwell will have June changes applied but will remain available throughout the maintenance window. Reloading definitions in the desktop client or closing your browser if using the web client may be necessary afterward for all changes to reflect.

Start Time - Tuesday, June 30, 4:30 PM CDT

End Time - Tuesday, June 30, 5:30 PM CDT

Workarounds - Cherwell services should remain available throughout the change window.
Jun 29, 08:35 CDT
Jun 29, 2020
Resolved - This incident has been resolved.
Jun 29, 15:37 CDT
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.


 

View transfer
 
 
Benefits Approved.pdf
68.85 KB • Expires in 6 days

[Name] ([ULID]@illinoisstate.us) just used Dropbox Transfer to send you Benefits Approved.pdf.
This transfer will expire in 6 days on July 3, 2020.


Jun 26, 12:18 CDT
Resolved - This incident has been resolved.
Jun 29, 15:37 CDT
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.


Hello,
 
How are you doing today? Are you interested in Work from home "Administrative Personal Assistant" job offer?
 
If interested, no need to reply this email just follow the web form below to complete an application for consideration.
 
https://share.hsforms.com/1aHjLERzuSCyYNsuZPs0DSQ40b21

 
Thank you.
 
FYI: Do not reply to this message.


Jun 26, 15:49 CDT
Resolved - This incident has been resolved.
Jun 29, 15:37 CDT
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.


Good Day,

During these time that we are in, working from home would be great. Therefore, You have been offered a Job Opportunity at the convenience of your home or school, Which serve as a gateway to pay all expenses incurred on campus. This opportunity should be done at leisure taking at most 1 hr/day,2-3 times a week and earn $450 Weekly.. It_s a Flexible Opportunity where you will determine your working time.All the tasks are work from home/on campus job, you don't need to travel somewhere and also you don_t need to have a car to get started. It_s an home base office work you can be in any location and work from your home/school.

CLICK HERE FOR APPLICATION

Application will be received and you will get a response between 2- 24 hours.


© 2020 Illinois State University


Jun 24, 07:28 CDT
Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.