Illinois State University Status

Illinois State Tech Alerts

All Systems Operational

Campus Solutions Operational

Cherwell ITSM Operational

Cognos Reporting Operational

Credit Card Payment Processing Operational

Housing and Dining Portal Operational

iPeople Operational

ITHelp.IllinoisState.edu Operational

My.IllinoisState.edu Operational

Network Connectivity Operational

Network Drives & File Storage Operational

Office 365 (Email, OneDrive, & Other Apps) Operational

Phishing Notifications Operational

Redbird Card Operational

ReggieNet Operational

Telephone and Voice Operational

ULID Account Management Operational

uPrint Student Printing Operational

Other IT Services Operational

IT Unit Notifications Operational

College of Applied Science and Technology Operational

College of Arts and Sciences Operational

College of Business Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Microsoft Endpoint Configuration Manager (ConfigMgr) Maintenance Jun 24, 20:00-22:00 CDT

Administrators will be performing an application upgrade. Configuration Manager will be unavailable during the maintenance window.

Start Time - Thursday, June 24, 8:00 PM CDT

End Time - Thursday, June 24, 10:00 PM CDT

Workarounds - No workarounds will be available.
Posted on Jun 22, 09:11 CDT

Campus Solutions Maintenance Jun 25, 17:00 - Jun 27, 08:00 CDT

Campus Solutions and the Campus Solutions Reporting Copy database will be unavailable during the maintenance window. Nightly processing will be delayed until after the maintenance is completed.

Start Time - Friday, June 25, 5:00 PM CDT

End Time - Sunday, June 27, 8:00 AM CDT

Workarounds - No workarounds will be available.
Posted on Jun 15, 09:07 CDT

Campus Solutions Reporting Copy Database Maintenance Jun 27, 08:00-18:00 CDT

The Campus Solutions Reporting Copy database will be unavailable during the maintenance window.

Start Time - Sunday, June 27, 8:00 AM CDT

End Time - Sunday, June 27, 6:00 PM CDT

Workarounds - No workarounds will be available.
Posted on Jun 22, 10:46 CDT

Youtrack Maintenance Jun 29, 12:00-16:00 CDT

Administrators will be performing an application upgrade to Youtrack. The application will be unavailable during the maintenance window.

Start Time - Tuesday, June 29, 12:00 PM CDT

End Time - Tuesday, June 29, 4:00 PM CDT

Workarounds - No workarounds will be available.
Posted on Jun 23, 12:52 CDT

Vendor Network Maintenance Jun 30, 06:00-07:00 CDT

An Internet Service Provider for ISU will be conducting maintenance on their network. During the maintenance window, some remote users may experience their VPN connection disconnecting. In addition, on-campus users may experience degraded performance while browsing the Internet, and remote users may experience degraded performance when accessing on-campus resources.

Start Time - Wednesday, June 30, 6:00 AM CDT
End Time - Wednesday, June 30, 7:00 AM CDT

Workarounds - No workarounds will be available.
Posted on Jun 22, 14:17 CDT

Past Incidents

Jun 24, 2021

Credit Card Network Maintenance

Completed - The scheduled maintenance has been completed.
Jun 24, 00:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 00:05 CDT

Scheduled - The University credit card network will be upgraded. The following services may be unavailable during the maintenance window:

• Wired JetPay/NCR credit card terminals
• PCI-compliant credit card payment laptops/desktops
• Agilon One
• Agresso
• Pay.illinoisstate.edu

Start Time - Thursday, June 24, 12:05 AM CDT

End Time - Thursday, June 24, 12:30 AM CDT

Workarounds - No workarounds will be available.
Jun 18, 15:04 CDT

Jun 23, 2021

Resolved - Ethics/Mandatory Training Website Partial Outage

Resolved - Administrators advise that the Ethics/Mandatory Training Website is now available.

Start Time - Wednesday, June 23, 3:12 PM CDT
End Time - Wednesday, June 23, 5:40 PM CDT
Jun 23, 18:11 CDT

Identified - Users attempting to access the Ethics/Mandatory Training Website may be unable to do so, and may receive an error stating "Error: Database Connection could not be made." Administrators are aware and are working with the vendor toward resolution.

Start Time - Wednesday, June 23, 3:12 PM CDT

Workarounds - Retrying login may be successful.
Jun 23, 15:24 CDT

Jun 22, 2021

No incidents reported.

Jun 21, 2021

Resolved - Formstack Sign Via Email Option Document Failure Notification

Resolved - Formstack has resolved the signing issue via email by applying a fix. Upon further analysis of our environment we may not have been impacted.

Start Time - Monday, June 21, 10:59 AM CDT

End Time - Monday, June 21, 2:21 AM CDT
Jun 21, 14:38 CDT

Identified - Formstack documents being sent using the “sign via email” option are returning Document Failure Notification errors. Formstack is currently investigating the issue.

Start Time - Monday, June 21, 10:59 AM CDT

Workaround - There are no workarounds available.
Jun 21, 11:24 CDT

Phishing - Payment Released To <user_email@xxx.xxx>

Resolved - This incident has been resolved.
Jun 21, 07:25 CDT

Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.

If you clicked the link in this email or opened an attachment, and "logged in" or replied to this email with your ULID and password, you should change your password and security questions immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.

Hello user_email@xxx.xxx

Attached is the payment that was sent to your account

Thanks

Accountant

Jun 16, 08:44 CDT

Jun 20, 2021

No incidents reported.

Jun 19, 2021

iPeople Maintenance

Completed - The scheduled maintenance has been completed.
Jun 19, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 17:00 CDT

Scheduled - iPeople and the iPeople Reporting Copy database will be unavailable during the maintenance window. Nightly processing will be delayed until after the maintenance is completed. Employee links in My.IllinoisState.Edu that pull data from iPeople (such as My Leave Balances) will also be unavailable.

Start Time - Friday, June 18, 5:00 PM CDT

End Time - Saturday, June 19, 9:00 PM CDT

Workarounds - No workarounds will be available.
Jun 7, 10:37 CDT

Jun 18, 2021

Jun 17, 2021

No incidents reported.

Jun 16, 2021

Jun 15, 2021

No incidents reported.

Jun 14, 2021

Phishing - ISU MEMO FROM HUMAN RESOURCES

Resolved - This incident has been resolved.
Jun 14, 10:27 CDT

Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.

If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.

Jun 9, 15:31 CDT

Jun 13, 2021

Wireless Network Maintenance

Completed - The scheduled maintenance has been completed.
Jun 13, 11:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 08:00 CDT

Scheduled - Wireless service on campus will be unavailable during the first 30 minutes of the following maintenance window, followed by potential intermittent availability until the conclusion of the maintenance. Wired network service will remain unaffected.

Start Time - Sunday, June 13, 8:00 AM CDT

End Time - Sunday, June 13, 11:00 AM CDT

Workarounds - No workarounds will be available.
Jun 8, 15:19 CDT

Jun 12, 2021

Class Search, iPeople search, and Campus Solutions search Maintenance

Completed - The scheduled maintenance has been completed.
Jun 12, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 05:00 CDT

Scheduled - All search functionality in PeopleSoft, Class Search, other Campus Solutions search functions, and iPeople search will be unavailable during the maintenance window. Campus Solutions and iPeople in general will be available and function normally.

Start Time - Saturday, June12, 5:00 AM CDT

End Time - Saturday, June 12, 7:00 AM CDT

Workarounds – No workarounds will be available.
Jun 11, 11:06 CDT

Jun 11, 2021

No incidents reported.

Jun 10, 2021

SQL Server Database Maintenance

Completed - The scheduled maintenance has been completed.
Jun 10, 20:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 18:01 CDT

Scheduled - Standard patch maintenance will be performed on an SQL Server database server. The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• Archibus
• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment web site
• Facilities Management Small Scale Drawings
• Microsoft BitLocker Administration (MBAM)
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• WebTMA
• Work Order Cost Reports

Start Time - Thursday, June 10, 6:00 PM CDT

End Time - Thursday, June 10, 8:00 PM CDT

Workarounds - No workarounds will be available.
Jun 8, 11:18 CDT

My.IllinoisState.edu Portal Database Maintenance

Completed - The scheduled maintenance has been completed.
Jun 10, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 04:00 CDT

Scheduled - Standard patch maintenance will be performed on an SQL Server database server. During this database maintenance period, some portions of My.IllinoisState may not be accessible at times and/or performance may be degraded.

Start Time - Thursday, June 10, 4:00 AM CDT
End Time - Thursday, June 10, 5:00 AM CDT

Workarounds -

• Email Access - office365.illinoisstate.edu
• ReggieNet - reggienet.illinoisstate.edu
• Class Schedules and Student Center - cs.illinoisstate.edu
• iPeople - hcm.illinoisstate.edu
Jun 8, 11:20 CDT