Illinois State Tech Alerts

All Systems Operational
Campus Solutions ? Operational
Cherwell ITSM ? Operational
Cognos Reporting ? Operational
Credit Card Payment Processing ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
ITHelp.IllinoisState.edu ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Office 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
ReggieNet ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
During the maintenance window the Bomgar chat application will be intermittently unavailable.

Start Time - Saturday, October 24, 8:00 PM CDT

End Time - Saturday, October 24, 11:00 PM CDT

Workarounds - No workarounds will be available.
Posted on Oct 19, 10:00 CDT
Past Incidents
Oct 23, 2020
Resolved - This incident has been resolved.
Oct 23, 10:01 CDT
Update - Administrators advise that the issue has been resolved, and the ISU News and Events websites are now available with no performance issues.

Start Time - Friday, October 23, 8:55 AM CDT
End Time - Friday, October 23, 9:49 AM CDT
Oct 23, 10:00 CDT
Update - Administrators advise the ISU News and Events websites are currently unavailable.
Oct 23, 09:38 CDT
Update - Administrators advise that the ISU News and Events websites are now available but may exhibit some performance issues.
Oct 23, 09:29 CDT
Identified - The ISU News (news.illinoisstate.edu) and Events (events.illinoisstate.edu) websites are temporarily unavailable. Administrators are aware and working to resolve the issue.

Start Time - Friday, October 23, 8:55 AM CDT

Workarounds - No workarounds are currently available.
Oct 23, 09:00 CDT
Oct 22, 2020
Completed - The scheduled maintenance has been completed.
Oct 22, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 11:00 CDT
Scheduled - Maintenance will be performed by the payment terminal vendor during the following time. This maintenance affects all NCR/JetPay credit card terminals. No impact is expected.

Start Time - Thursday, October 22, 11:00 AM CDT

End Time - Thursday, October 22, 12:00 PM CDT

Workarounds - No workarounds will be available.
Oct 21, 08:03 CDT
Oct 21, 2020
Resolved - Administrators worked with our vendor and advise that this issue is resolved. Users may now login to the Cherwell desktop and web clients, and well as the ITHelp Customer Portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService).

Start Time - Wednesday, October 21, 11:40 AM CDT
End Time - Wednesday, October 21, 12:10 PM CDT
Oct 21, 12:17 CDT
Identified - Students, faculty, and staff are currently unable to log into the IT Help portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService). IT staff are currently unable to login to the Cherwell desktop and web clients. Cherwell clients continue to work for those currently logged in.

Start Time - Wednesday, October 21, 11:40 AM CDT

Workarounds - No workarounds are currently available.
Oct 21, 11:53 CDT
Resolved - The Cherwell impact has been resolved.

Start Time - Wednesday, October 21, 9:41 AM CDT

End Time - Wednesday, October 21, 10:29 AM CDT
Oct 21, 10:41 CDT
Identified - Students, faculty, and staff are currently unable to log into the IT Help portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService). IT staff are currently unable to login to the Cherwell desktop and web clients. Cherwell clients continue to work for those currently logged in.

Start Time - Wednesday, October 21, 9:41 AM CDT

Workarounds - No workarounds are currently available.
Oct 21, 09:54 CDT
Resolved - This incident has been resolved.
Oct 21, 10:06 CDT
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.



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Oct 15, 11:33 CDT
Resolved - This incident has been resolved.
Oct 21, 10:05 CDT
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.




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Oct 14, 12:05 CDT
Resolved - Ellucian Colleague performance has improved but ISU is still seeing intermittent slowness in some processes.

At this time we will be closing this alert and posting no further updates as further solutions are explored. If you experience slowness or other performance impacts please contact the Comptroller’s Office or the Technology Support Center.
Oct 21, 08:05 CDT
Update - Administrators advise that the emergency maintenance has concluded, and users are now able to log in. Administrators will continue to monitor the performance of the Colleague system as users log back in.
Oct 19, 10:54 CDT
Update - Administrators continue to work toward recovery and will be performing additional emergency maintenance to Ellucian Colleague this morning (10/19). A separate maintenance alert has been posted for this maintenance window.
Oct 19, 09:34 CDT
Update - Administrators completed emergency maintenance of the Colleague system on Friday evening (10/16), and are currently working with Colleague stakeholders to verify any improvement in the system performance.
Oct 19, 08:37 CDT
Identified - Ellucian Colleague is currently experiencing a degradation of performance. Users may experience random and intermittent performance issues. The following impacts have been confirmed:
- When navigating screens, the system will hang for a few seconds after entering values or when trying to access data
- Running reports

Administrators are working to resolve the issue. Additional information will be provided in the Ellucian Colleague User listserv.

Start Time - Wednesday, October 14, Time 8:00 AM CDT

Workarounds - There are no workarounds available.
Oct 16, 09:38 CDT
Oct 20, 2020
Resolved - ISU experienced a brief impact to our network causing a disruption to on site network access and the inability to reach ISU websites off network.

Start Time - Tuesday, October 20, 4:00 PM CDT

End Time - Tuesday, October 20, 4:13 PM CDT
Oct 20, 16:22 CDT
Resolved - The Cherwell Impact has been resolved.

Start Time - Tuesday, October 20, 9:51 AM CDT

End Time - Tuesday, October 20, 11:05 AM CDT
Oct 20, 11:18 CDT
Identified - Students, faculty, and staff are currently unable to log into the IT Help portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService). IT staff are currently unable to login to the Cherwell desktop and web clients. Cherwell clients continue to work for those currently logged in.

Start Time - Tuesday, October 20, 9:51 AM CDT

Workarounds - No workarounds are currently available.
Oct 20, 10:07 CDT
Oct 19, 2020
Completed - The scheduled maintenance has been completed.
Oct 19, 11:31 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 09:31 CDT
Scheduled - Ellucian Colleague will be undergoing emergency maintenance. During the maintenance window, users may be disconnected from, or unable to access, the application.

Start Time - Monday, October 19, 9:30 AM
End Time - Monday, October 19, 11:30 AM

Workarounds - No workarounds will be available.
Oct 19, 09:30 CDT
Oct 18, 2020
Resolved - The password change delay impact has been resolved.

Start Time - Sunday, October 18, 10:20 AM

End Time - Sunday, October 18, 5:45 PM
Oct 18, 18:45 CDT
Identified - Users are reporting being unable to login to some ISU systems and websites after a password change.

Known websites include:
• My.IllinoisState.edu
• CS.IllinoisState.Edu
• Office365.IllinoisState.edu
• ReggieNet.IllinoisState.edu
• HCM.IllinoisState.Edu

Start Time - Sunday, October 18, 10:20 AM

Workarounds - No workarounds are available.
Oct 18, 12:51 CDT
Oct 17, 2020

No incidents reported.

Oct 16, 2020
Resolved - Administrators advise that while our vendor is working toward a resolution of this issue (affecting users of Chrome version 86.0 and later), no timeframe for completion has been communicated. This alert will be closed at this time with the workaround that impacted users are meanwhile advised to continue to use Microsoft Edge, or downgrade to a previous version of Chrome when attempting to create or execute reports in Cognos. This workaround has been documented in our Known Error Knowledge Base in KB# 7366 “Known Error: Cognos Users on Chrome Version 86.0 (or Higher) Unable to Create or Execute Reports”, searchable at ITHelp.IllinoisState.edu.


Start Time - Tuesday, October 6, 12:00 AM CDT
End Time - Friday, October 16, 3:35 PM CDT
Oct 16, 15:50 CDT
Update - The vendor continues to troubleshoot the issue using Cognos with the latest version of Google Chrome (version 86.0 and higher) where reports cannot be created nor executed.
Oct 14, 14:28 CDT
Update - The vendor continues to work on a fix for this issue.
Oct 14, 10:57 CDT
Identified - Administrators have identified an issue when using Cognos with the latest version of Google Chrome (version 86.0 and higher); reports cannot be created nor executed, however no error is displayed. IBM is currently working on a fix, but no estimated completion date is currently known.

Start Time - Tuesday, October 6, 12:00 AM CDT

Workarounds - If you are experiencing the above issue, administrators advise users to instead use Microsoft Edge, or downgrade to a previous version of Chrome.
Oct 14, 10:31 CDT
Completed - The scheduled maintenance has been completed.
Oct 16, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 04:00 CDT
Update - The Campus Solutions system will remain available to all users during the maintenance window. Some scheduled Financial Aid processing will be held.

(Updated) Start Date - Friday, October 16, 3:30 AM CDT
End Date - Friday, October 16, 7:00 AM CDT

Workarounds - No workarounds will be available.
Oct 15, 13:31 CDT
Scheduled - The Campus Solutions system will remain available to all users during the maintenance window. Some scheduled Financial Aid processing will be held.

(Updated) Start Date - Friday, October 16, 3:30 AM CDT

End Date - Friday, October 16, 7:00 AM CDT

Workarounds - No workarounds will be available.
Oct 6, 13:02 CDT
Oct 15, 2020
Oct 14, 2020
Resolved - Administrators advise that the vendor has resolved the issue, and credit card terminals on campus are now functioning normally.

Start Time - Tuesday, October 13, 1:15 PM CDT
End Time - Wednesday, October 14, 2:00 AM CDT
Oct 14, 09:53 CDT
Update - Administrators continue to work with the vendor to resolve the impact to credit card terminals.
Oct 13, 19:04 CDT
Identified - Users attempting to make a payment using credit card terminals on-campus may be unable to do so. Administrators are aware and are working to resolve the issue.

Start Time - Tuesday, October 13, 1:15 PM CDT

Workarounds - No workarounds are available.
Oct 13, 13:48 CDT
Completed - The scheduled maintenance has been completed.
Oct 14, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 06:30 CDT
Scheduled - ISU will be performing maintenance that will require us to power down a DNS server for about an hour. No impact is expected.

Start Time - Wednesday, October 14, 6:30 AM CDT

End Time - Wednesday, October 14, 8:00 AM CDT

Workarounds - No workarounds will be available.
Oct 12, 15:26 CDT
Resolved - This incident has been resolved.
Oct 14, 07:28 CDT
Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.



If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.


Good aftenoon.
Prepared requested documentation can be found in the attachment.

OPEN THE DOCUMENT.

[Additional text from a previously sent legitimate email may appear here]


Oct 8, 14:38 CDT
Oct 13, 2020
Oct 12, 2020

No incidents reported.

Oct 11, 2020
Resolved - The Central Login impact has been resolved.
Oct 11, 17:29 CDT
Update - The impact to ReggieNet has been resolved.
Oct 11, 17:28 CDT
Identified - There have been confirmed reports that users are seeing a “500: Internal Server Error” when trying to access some ISU websites. Known websites include ReggieNet.

Start Time - Sunday, October 11, 4:05 PM CDT

Workarounds - An alternative login to ReggieNet has been made available so users can login.
Oct 11, 16:55 CDT
Completed - The scheduled maintenance has been completed.
Oct 11, 08:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 06:00 CDT
Scheduled - Standard patch maintenance will be performed on a SQL Server database server. During this database maintenance period, some portions of My.IllinoisState may not be accessible at times and/or performance may be degraded.

Start Time - Sunday, October 11, 6:00 AM CDT

End Time - Sunday, October 11, 8:00 AM CDT

Workarounds:
• Email Access - Office365.IllinoisState.edu
• ReggieNet - ReggieNet.IllinoisState.edu
• Class Schedules and Student Center - CS. IllinoisState.edu
• iPeople - HCM. IllinoisState.edu
Oct 9, 08:34 CDT
Oct 10, 2020

No incidents reported.

Oct 9, 2020
Resolved - There were confirmed reports of MetroNet subscribers being unable to access some ISU websites. The vendor was able to resolve the impact.

Start Time - Friday, October 9, 8:30 PM CDT

End Time - Friday, October 9, 9:30 PM CDT

Workarounds - Users were able to use an ISU Virtual Lab or on campus computers to access the impacted websites.
Oct 9, 20:30 CDT