Illinois State Tech Alerts

Identified - WebTMA (includeing iServiceDesk) is experiencing intermittent performance degradation or unavailability. The vendor is actively engaged with Microsoft to resolve. Staff using WebTMA may experience the following:

• 502 Page displays
• Inability to login
• TMA access dropping and coming back
• TMA windows freezing

Start Time - Thursday, August 22, 12:00 PM

Workarounds - Wait a few minutes, refresh your browser and try your operation again.

Aug 23, 2024 - 08:44 CDT
Campus Solutions ? Operational
Canvas ? Operational
Cherwell ITSM ? Operational
Cognos Reporting ? Operational
Credit Card Payment Processing ? Operational
Help.IllinoisState.edu ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Office 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Campus Solutions Maintenance Nov 15, 2024 01:00-08:00 CST
Campus Solutions Maintenance
Campus Solutions will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal

Start Time - Friday, November 15, 1:00 AM

End Time - Friday, November 15, 8:00 AM

Workarounds - No workarounds will be available.

Posted on Nov 08, 2024 - 08:39 CST
Cherwell Vendor Maintenance Nov 15, 2024 21:00 - Nov 16, 2024 07:00 CST
The Cherwell vendor will be performing maintenance. During the maintenance period, the Cherwell desktop and web clients, as well as the ITHelp portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService), may have intermittent availability.

Start Time - Friday, November 15, 9:00 PM

End Time - Saturday, November 16, 7:00 AM

Workarounds - No workarounds will be available.

Posted on Nov 08, 2024 - 08:40 CST
Campus Solutions Maintenance Nov 16, 2024 02:30-05:30 CST
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:49 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, November 16, 2:30 AM

End Time - Saturday, November 16, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:31 CDT
College of Arts and Sciences I.T. Services Maintenance Dec 18, 2024 08:00 - Dec 20, 2024 17:00 CST
During the maintenance window students, faculty, and staff will be unable to access various College of Arts & Sciences I.T. (CAS-IT) services such as CAS-IT managed server shares, printers, license servers, and websites.

A full list of impacted services and potential workarounds can be found at College of Arts and Sciences I.T. Services Maintenance.

Start Time - Wednesday, December 18, 8:00 AM

End Time - Friday, December 20, 5:00 PM

Posted on Oct 29, 2024 - 11:53 CDT
Campus Solutions Maintenance Dec 21, 2024 02:30-05:30 CST
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:48 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, December 21, 2:30 AM

End Time - Saturday, December 21, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:31 CDT
Past Incidents
Nov 10, 2024

No incidents reported today.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024
Completed - The scheduled maintenance has been completed.
Nov 1, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 01:00 CDT
Scheduled - iPeople/HCM services will be unavailable for all or part of the maintenance window due to PeopleSoft maintenance. Users logged in during the maintenance window may get disconnected and have to log back in.

Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Friday, November 1, 1:00 AM

End Time - Friday, November 1, 8:00 AM

Workarounds - No workaround will be available.

Oct 22, 11:13 CDT
Oct 31, 2024
Completed - The scheduled maintenance has been completed.
Oct 31, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 18:00 CDT
Scheduled - Standard patch maintenance will be performed on a SQL database server. The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• Archibus
• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment web site
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Thursday, October 31, 6:00 PM

End Time - Thursday, October 31, 8:00 PM

Workarounds - No workarounds will be available.

Oct 31, 12:46 CDT
Oct 30, 2024
Completed - The scheduled maintenance has been completed.
Oct 30, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 18:00 CDT
Scheduled - ScreenConnect will be unavailable during the maintenance window.

Start Time - Wednesday, October 30, 6:00 PM

End Time - Wednesday, October 30, 7:00 PM

Workarounds - No workarounds will be available.

Oct 30, 08:05 CDT
Completed - The scheduled maintenance has been completed.
Oct 30, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 13:00 CDT
Scheduled - During the maintenance window, the Solarwinds monitoring tool will be unavailable.

Start Time - Wednesday, October 30, 1:00 PM

End Time - Wednesday, October 30, 3:00 PM

Workarounds - No workarounds will be available.

Oct 29, 16:48 CDT
Oct 29, 2024
Resolved - The ISU homepage, IllinoisState.edu, was unavailable for a period of time this morning while all other ISU related websites, landing pages and subpages were unaffected and continued to be available.

Start time - Tuesday, October 29, 7:40 AM

End time - Tuesday, October 29, 8:29 AM

Workarounds - No workarounds were available.

Oct 29, 08:36 CDT
Completed - The scheduled maintenance has been completed.
Oct 29, 07:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 01:01 CDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 25, 14:24 CDT
Scheduled - Campus Solutions will be available during the maintenance window. However, users logged in during the maintenance window may get disconnected and have to log back in.

Impacted services will include:

• Campus Solutions (CS.IllinoisState)

Start Time - Tuesday, October 29, 1:00 AM

End Time - Tuesday, October 29, 7:00 AM

Workarounds - Log back in if disconnected.

Oct 29, 01:00 CDT
Completed - The scheduled maintenance has been completed.
Oct 29, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 01:00 CDT
Scheduled - iPeople/HCM services will be available during the maintenance window. However, users logged in during the maintenance window may get disconnected and have to log back in.

Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Tuesday, October 29, 1:00 AM

End Time - Tuesday, October 29, 7:00 AM

Workarounds - Log back in if disconnected.

Oct 29, 01:00 CDT
Oct 28, 2024
Resolved - ScreenConnect was unavailable for a brief time this morning.

Start Time - Monday, October 28, 8:00 AM

End Time - Monday, October 28, 8:16 AM

Workarounds - No workarounds were available.

Oct 28, 08:00 CDT
Resolved - The Mandatory training website has been restored.

Start Time - Sunday, October 27, 10:50 AM

End Time - Monday, October 28, 7:40 AM

Oct 28, 07:51 CDT
Identified - Mandatory training, including Ethics, Crime and DCSF Mandated reporter training, is unavailable at this time. Administrators are working to resolve the issue.

Start Time - Sunday, October 27, 10:50 AM

Workarounds - No workarounds are currently available.

Oct 27, 10:58 CDT
Oct 27, 2024
Resolved - The ScreenConnect service has been restored.

Actual Start Time - Sunday, October 27, 12:12 PM

End Time - Sunday, October 27, 12:22 PM

Oct 27, 13:07 CDT
Identified - ScreenConnect is currently unavailable. Administrators are working to restore service.

Start Time - Sunday, October 27, 12:17 PM

Workarounds - No workarounds are currently available.

Oct 27, 12:23 CDT