Illinois State University Status

Illinois State Tech Alerts

Identified - User may experience a delay in receiving Microsoft Teams notifications. Messages are still arriving in a timely fashion. Microsoft is working to resolve the issue.

Start Time - Wednesday, July 28, 2:53 PM CDT

Workarounds - No workarounds are available at this time.
Jul 28, 16:58 CDT

Campus Solutions Operational

Cherwell ITSM Operational

Cognos Reporting Operational

Credit Card Payment Processing Operational

Housing and Dining Portal Operational

iPeople Operational

ITHelp.IllinoisState.edu Operational

My.IllinoisState.edu Operational

Network Connectivity Operational

Network Drives & File Storage Operational

Office 365 (Email, OneDrive, & Other Apps) Degraded Performance

Phishing Notifications Operational

Redbird Card Operational

ReggieNet Operational

Telephone and Voice Operational

ULID Account Management Operational

uPrint Student Printing Operational

Other IT Services Operational

IT Unit Notifications Operational

College of Applied Science and Technology Operational

College of Arts and Sciences Operational

College of Business Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Wireless Network Maintenance Aug 1, 08:00-12:00 CDT

During this maintenance period, the entire wireless network in all campus buildings and remote offices will be mostly unavailable with periods of intermittent availability.

The wired network and VoIP phones will continue to be available and be unaffected by the maintenance.

Start Time – Sunday, August 1, 8:00 AM CDT

End Time – Sunday, August 1, 12:00 PM CDT

Workarounds - No workarounds will be available.
Posted on Jul 27, 15:59 CDT

Past Incidents

Jul 28, 2021

Cherwell Post Upgrade Impacts

Resolved - The following Cherwell impacts have been resolved.

Emails sent to the Cherwell email addresses for PS App Admin, Comptroller, ITK, and Knowledge and Training received from a non ISU email address and do not include a Reply-To or the Reply-To header is blank are not populating with “Unknown User”. This was resolved 10:59 AM 7/28.

The “Filtering a dashboard search list by a column field may produce an error” does not appear to be a system wide error and will need to be reported and investigated on an individual basis.

The Global updates searches have been updated to account for the new behavior when an email is sent after a ticket is resolved.

This resolves the known impacts after the maintenance. Any remaining impacts will be handled through normal change and maintenance processes. Any issues with Cherwell should be reported to the Technology Support Center.

Start Time - Friday, July 23, 7:22 PM CDT

End Time - Wednesday, July 28, 4:00 PM CDT
Jul 28, 16:05 CDT

Update - Administrators continue to work with the vendor to resolve the following issues.

• Emails sent to the Cherwell email addresses for PS App Admin, Comptroller, ITK, and Knowledge and Training received from a non ISU email address and do not include a Reply-To or the Reply-To header is blank are not populating with “Unknown User”.
• The 'Last Modified By' field is being updated by Cherwell sending the final closure email. This is impacting reporting and some dashboard widgets such as the 'New/Updated'.
• Filtering a dashboard search list by a column field may produce an error. Restarting Cherwell appears to permanently remove the error.
Jul 26, 17:09 CDT

Update - The Loan Reservation module in Cherwell is now working as intended.
Jul 26, 10:18 CDT

Update - After the Cherwell 10.2 update the following impacts have been identified. Administrators are working with the vendor to resolve these issues.
• Emails sent to the Cherwell email addresses for PS App Admin, Comptroller, ITK, and Knowledge and Training received from a non ISU email address and do not include a Reply-To or the Reply-To header is blank are not populating with “Unknown User”.
• The Loan Reservation module is not working at this time.
• The 'Last Modified By' field is being updated by Cherwell sending the final closure email. This is impacting reporting and some dashboard widgets such as the 'New/Updated'.
• Filtering a dashboard search list by a column field may produce an error. Restarting Cherwell appears to permanently remove the error.
Jul 26, 10:05 CDT

Identified - There have been some impacts to Cherwell post maintenance that the administrators are working with the Vendor to resolve.

Known impacts included:

The inability to send emails in Cherwell.
Automatic emails from Cherwell not sending.
Users cannot book a loan reservation.

The email impact has been resolved as of 8:23 PM, the administrators continue to troubleshoot on the loan reservation impact.

Start Time - Friday, July 23, 7:22 PM CDT

Workarounds - No workarounds are available.
Jul 23, 20:46 CDT

Student Health Services Portal Maintenance

Completed - The Student Health Services Portal maintenance has completed and is now available.

Scheduled End Time - Wednesday, July 28, 5:00 PM, CDT

Actual End Time - Wednesday, July 28, 3:30 PM, CDT
Jul 28, 15:35 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 14:11 CDT

Scheduled - The Student Health Services Portal will be unavailable during the maintenance window for maintenance.

Start Time - Wednesday, July 28, 1:00 PM, CDT

End Time - Wednesday, July 28, 5:00 PM, CDT

Workarounds - No workarounds are currently available.
Jul 28, 14:10 CDT

Jul 27, 2021

Campus Solutions Maintenance

Completed - The scheduled maintenance has been completed.
Jul 27, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 17:00 CDT

Scheduled - During the maintenance window the Campus Solutions application will stay available and experience a minor performance degradation during the apply of a maintenance patch.

Start Time - Tuesday, July 27, 5:00 PM CDT

End Time - Tuesday, July 27, 9:00 PM CDT

Workarounds - You may be disconnected and need to login to the application, as the application will have a rolling restart of the services.
Jul 27, 12:02 CDT

iPeople Maintenance

Completed - The scheduled maintenance has been completed.
Jul 27, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 17:00 CDT

Scheduled - The iPeople application remain available, but will experience minor performance degradation during the maintenance window. Reconnecting to the application by logging out and in again may be necessary.

Start Time - Tuesday, July 27, 5:00 PM CDT

End Time - Tuesday, July 27, 9:00 PM CDT

Workarounds - You may be disconnected and need to login to the application, as the application will have a rolling restart of the services.
Jul 27, 11:57 CDT

Phishing - [No Subject]

Resolved - This incident has been resolved.
Jul 27, 10:19 CDT

Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.

If you clicked the link in this email and "logged in" or replied to this email with your ULID and password, you should change your password and security question immediately.

For more information, refer to How to recognize phishing emails targeting Illinois State University.

This is your last warning: your ilstu.edu Email mailbox will stop sending and receiving messages in the next 72 hours. Kindly increase your mailbox size by filling out the necessary mailbox requirement.
Kindly Click Account Verification to verify your account. and fill the form correctly to update your email account.

We apologize for any inconvenience this might have caused you.

Jul 24, 16:26 CDT

ScreenConnect Outage

Resolved - ScreenConnect availability has been restored by Administrators. The impact was caused by a system crash which is being logged and reported to the vendor.

Start Time - Tuesday, July 27th, 7:06 AM

End Time - Tuesday, July 27th, 8:05 AM
Jul 27, 08:05 CDT

Identified - ScreenConnect, an application used by Technology Support to remotely connect with user workstations, is currently unavailable.

Start Time - Tuesday, July 27th, 7:30 AM

Workarounds - There are no workarounds available.
Jul 27, 07:53 CDT

Jul 26, 2021

Jul 25, 2021

No incidents reported.

Jul 24, 2021

Jul 23, 2021

Cherwell Extended Maintenance

Resolved - The scheduled Cherwell maintenance has been completed.

Start Time - Friday, July 23, 4:30 PM CDT

End Time - Friday, July 23, 7:22 PM CDT
Jul 23, 19:26 CDT

Identified - The Cherwell maintenance is taking longer then anticipated. The expected end time is now 7:30 PM.

Start Time - Friday, July 23, 4:30 PM CDT

Workarounds - No workarounds will be available.
Jul 23, 18:55 CDT

Cherwell Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 18:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 16:31 CDT

Scheduled - The Cherwell ITSM will be unavailable during the maintenance period. This includes the desktop client, web client, and the IT Help Service Portal (ISU.CherwellOnDemand.com). Tickets submitted by email will be processed when the system is back online.

Start Time - Friday, July 23, 4:30 PM CDT

End Time - Friday, July 23, 6:30 PM CDT

Workarounds - No workarounds will be available.
Jul 20, 08:12 CDT

Jul 22, 2021

ReggieNet Upgrade Maintenance

Completed - The ReggieNet upgrade was completed at 6:01 PM.
Jul 22, 18:40 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 00:02 CDT

Scheduled - ReggieNet will be offline and unavailable for the duration of the maintenance window while an upgrade is implimented.

Start Time - Thursday, July 22, 12:00 AM CDT

End Time - Friday, July 23, 12:00 AM CDT

Workarounds - No workarounds are currently available.
Jul 12, 15:12 CDT

Jul 21, 2021

Resolved - Velocity Web Client

Resolved - The Velocity Web Client is back online with full functionality and performance.

Users are now able to successfully login and use the application.

Start Time - Wednesday, July 21, 3:30 PM CDT

End Time - Wednesday, July 21, 6:02 PM CDT
Jul 21, 20:40 CDT

Identified - Users may experience the Velocity web client hanging at login. Administrators are aware of the issue and are currently working toward resolution.

Start Time - Wednesday, July 21, 3:30 PM CDT

Workarounds - No workarounds are currently available.
Jul 21, 15:59 CDT

Jul 20, 2021

Listserv Maintenance

Completed - The scheduled maintenance has been completed.
Jul 20, 22:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 20:02 CDT

Scheduled - Administrators will be upgrading the Listserv service from Version 16 to Version 17. During the maintenance window Listserv services will be unavailable.

As with most major upgrades, there will be some changes to the look and feel of navigating the new Listserv, but how you do your work within the Listserv console should be very similar. Knowledge Base (KB) articles regarding the use and navigation of the Listserv system may be found by searching at ITHelp.IllinoisState.edu.

Start Time - Tuesday, July 20, 8:00 PM CDT
End Time - Tuesday, July 20, 10:00 PM CDT

Workarounds - No workarounds will be available.
Jul 20, 08:29 CDT

ScreenConnect Maintenance

Completed - The scheduled maintenance has been completed.
Jul 20, 22:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 19:00 CDT

Scheduled - The ScreenConnect application will be unavailable during the maintenance window.

Start Time - Tuesday, July 20, 7:00 PM CDT

End Time - Tuesday, July 20, 10:00 PM CDT

Workarounds - No workarounds will be available.
Jul 19, 16:03 CDT

Jul 19, 2021

Phishing - [No Subject]

Resolved - This incident has been resolved.
Jul 19, 07:50 CDT

Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.

Jul 15, 17:04 CDT

Phishing - [No Subject]

Resolved - This incident has been resolved.
Jul 19, 07:50 CDT

Identified -

The following phishing email has been reported to the Technology Support Center. This email was not sent by Illinois State University.

Kindly acknowledge this message from the Northern Michigan University. We bring to all students notice that we are undergoing maintenance on our admin, to prevent our admin from hackers, so we decided to send this general message to all our students to clarify their Mailbox on the database server verified within 24 hours. Please click BELOW to verify and access email restore.

CLICK HERE.

Thanks
Northern Michigan University

Jul 15, 16:07 CDT

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

SQL Server Database Maintenance

Completed - The scheduled maintenance has been completed.
Jul 15, 20:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 18:00 CDT

Scheduled - The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:
• Archibus
• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment web site
• Facilities Management Small Scale Drawings
• Microsoft BitLocker Administration (MBAM)
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• WebTMA
• Work Order Cost Reports

Start Time - Thursday, July 15, 6:00 PM CDT

End Time - Thursday, July 15, 8:00 PM CDT

Workarounds - No workarounds will be available.
Jul 13, 09:28 CDT

Jul 14, 2021

No incidents reported.

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