Illinois State University Status

Illinois State Tech Alerts

All Systems Operational

Campus Solutions Operational

Canvas Operational

Cherwell ITSM Operational

Cognos Reporting Operational

Credit Card Payment Processing Operational

Help.IllinoisState.edu Operational

Housing and Dining Portal Operational

iPeople Operational

My.IllinoisState.edu Operational

Network Connectivity Operational

Network Drives & File Storage Operational

Office 365 (Email, OneDrive, & Other Apps) Operational

Phishing Notifications Operational

Redbird Card Operational

ReggieNet Operational

Telephone and Voice Operational

ULID Account Management Operational

uPrint Student Printing Operational

Other IT Services Operational

IT Unit Notifications Operational

College of Applied Science and Technology Operational

College of Arts and Sciences Operational

College of Business Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 2, 2023

No incidents reported today.

Apr 1, 2023

No incidents reported.

Mar 31, 2023

Resolved - Canvas New Quiz Performance Degraded

Resolved - Canvas quiz functionality has been restored.

Start Time - Friday, March 31, 8:14 AM

End Time - Friday, March 31, 9:47 AM
Mar 31, 15:51 CDT

Identified - Students and faculty loading and/or previewing New Quizzes in Canvas may see a stuck “Loading” message. Classic Quizzes are unaffected by this impact. The vendor is actively working to resolve the issue.

Start Time - Friday, March 31, 8:14 AM

Workarounds - No workarounds are currently available.
Mar 31, 08:55 CDT

Mar 30, 2023

No incidents reported.

Mar 29, 2023

RightFax Maintenance

Completed - The scheduled maintenance has been completed.
Mar 29, 19:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 17:02 CDT

Scheduled - RightFax will be unavailable during the following maintenance window.

Start Time - Wednesday, March 29th, 2023, 5:00 PM

End Time - Wednesday, March 29th, 2023, 7:00 PM

Workarounds - No workarounds will be available.
Mar 28, 08:56 CDT

Mar 28, 2023

FormStack Submission Outage

Resolved - FormStack did not send submissions via email during the following time frame. Impacted form submissions should be saved in the system and can be manually resent upon request. Contact the Technology Support Center for assistance at 309-438-5357. You may also complete and resubmit the form again if you believe it was not received.

Start Time - Monday, March 27, 4:36 PM

End Time - Tuesday, March 28, 1:00 PM

Workarounds - No workarounds were available.
Mar 28, 16:05 CDT

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

Resolved - Cherwell Email Send Outage

Resolved - Cherwell generated emails are once again being generated and sent. Additionally it was discovered that emails sent to Cherwell emails were not generating tickets during the outage time frame. However, they have processed in retrospect.

Start Time - Thursday, March 23, 4:30 PM

End Time - Friday, March 24, 10:44 AM
Mar 24, 11:04 CDT

Identified - Cherwell is unable to send emails at this time. Emails sent to Cherwell email addresses will still generate tickets.

Start Time - Friday, March 24, 10:08 AM

Workarounds - No workarounds are currently available.
Mar 24, 10:27 CDT

Mar 23, 2023

Resolved - Pharos (uPrint) Outage

Resolved - Pharos (uPrint) printing services have been restored.

Start Time - Thursday, March 23, 9:30 AM

End Time - Thursday, March 23, 11:35 AM
Mar 23, 12:06 CDT

Investigating - Pharos (uPrint) printing is experiencing an interruption in service. Users are experiencing “processing” or "Unknown Exception” messages when attempting to print. Administrators have contacted the vendor and are working to resolve.

Start Time - Thursday, March 23, 9:30 AM

Workarounds - No workarounds are currently available.
Mar 23, 09:41 CDT

Resolved - Pinnacle Outage

Resolved - The Pinnacle system was unavailable earlier this morning during the following time frame.

Start Time - Thursday, March 23, 4:27 AM

End Time - Thursday, March 23, 8:13 AM

Workarounds - No workarounds were available.
Mar 23, 09:00 CDT

Mar 22, 2023

Credit Card Payment Network Maintenance

Completed - The scheduled maintenance has been completed.
Mar 22, 00:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:05 CDT

Scheduled - The University credit card network will be upgraded. The following services may be unavailable during the maintenance window:

• Wired JetPay/NCR credit card terminals
• PCI-compliant credit card payment laptops/desktops
• Agilon One
• Agresso
• Pay.illinoisstate.edu

Start Time - Wednesday, March 22, 12:05 AM

End Time - Wednesday, March 22, 12:30 AM

Workarounds - No workarounds will be available.
Mar 15, 08:11 CDT

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.