Get webhook notifications whenever Illinois State University creates an incident, updates an incident, resolves an incident or changes a component status.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 23, 2025 - 00:00 CDT
Scheduled
The ServiceNow ITSM platform will replace Cherwell on Tuesday, June 24th.
To maintain service continuity, currently open tickets and other record types in Cherwell will be recreated in ServiceNow starting Monday, June 23rd and continuing through Wednesday, June 25th. This will result in customers receiving notifications about their records being closed in Cherwell and a new one opened in ServiceNow.
Faculty and Staff will receive an email communication explaining this transition in further detail.
Posted Jun 10, 2025 - 08:22 CDT
This scheduled maintenance affected: Cherwell ITSM and ServiceNow.