Get webhook notifications whenever Illinois State University creates an incident, updates an incident, resolves an incident or changes a component status.
Administrators worked with vendor support to restore services. Pending incoming emails that generated tickets have been processed. Emails sent from tickets to customers after approximately 11:00 AM that were not processed during the outage will not be processed. Additional review will be completed and communication on impact scope will be provided as needed.
Start Time - Friday, April 11, Approx 11:00 AM
End Time - Friday, April 11, Approx 12:00 PM
Posted Apr 11, 2025 - 12:32 CDT
Identified
Emails sent to create or update customer tickets are currently not being received by the system. Administrators have been contacted.
Emails to customers from within Cherwell are not being sent.
Start Time - Friday, April 11, 11:15 AM
Workarounds - No workarounds are currently available.