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Administrators have resolved the performance issue and have reported services are stable. Students can now reliably view their information in both the ISU Mobile app as well as MY.IllinoisState.edu.
Although services have been restored, administrators will continue to monitor into the afternoon to ensure performance remains stable.
Posted Aug 31, 2026 - 11:38 CDT
Investigating
Adminstrators are currently investigating an intermittent issue affecting the viewing of certain student account and academic information within the ISU Mobile app and My.IllinoisState.edu.
The following features may or may not display properly or be temporarily unavailable: • Class schedules • Grades and academic records • Financial account balances and billing details • Account holds • Personal profile details
Start Time - Monday, August 31, 9:42 AM
Workarounds - Closing the ISU Mobile App and restarting may resolve the issue.
Posted Aug 31, 2026 - 10:59 CDT
This incident affects: Campus Solutions, My.IllinoisState.edu, and Other IT Services.