Illinois State Tech Alerts

Resolved - Outlook Add-In Template Partial Outage

Incident Report for Illinois State University

Resolved

Microsoft has applied a fix, and users should be able to access the "My Template" icon again.

Start Time - Monday, March 23, 1:40 PM

End Time - Tuesday, March 31, 12:00 PM

Posted Apr 01, 2026 - 16:36 CDT

Identified

Microsoft has confirmed that some users are unable to access the "My Template" icon via the Outlook ribbon. Microsoft is investigating the impact and working to resolve the issue.

Start Time - Monday, March 23, 1:40 PM

Workarounds - No workarounds are available.

Posted Mar 24, 2026 - 16:40 CDT

This incident affected: Microsoft 365 (Email, OneDrive, & Other Apps).