Illinois State Tech Alerts

Resolved - Cherwell ITSM Unable to Send or Receive Email

Incident Report for Illinois State University

Resolved

The Cherwell impact has been resolved, and emails are being sent and received by the system as expected.

Start Time - Tuesday, June 3, 12:25 PM

End Time - Tuesday, June 3, 1:14 PM

Posted Jun 03, 2025 - 13:19 CDT

Investigating

Emails sent to create or update customer tickets are currently not being sent or received by the system. Administrators are aware and looking to resolve the issue.

Start Time - Tuesday, June 3, 12:25 PM

Workarounds - No workarounds are currently available.

Posted Jun 03, 2025 - 13:04 CDT

This incident affected: Cherwell ITSM.