Illinois State Tech Alerts

Resolved - Enterprise File Service Performance Degraded

Incident Report for Illinois State University

Resolved

This incident has been resolved.
Posted Sep 15, 2026 - 15:56 CDT

Update

Enterprise File Service performance was resolved earlier this afternoon and services remain stable.

Start Time - Tuesday, September 15, 10:15 AM

End Time - Tuesday, September 15, 1:17 AM
Posted Sep 15, 2026 - 15:56 CDT

Update

Enterprise File Service and associated file shares have been restored. Performance has stabilized, and administrators will continue monitoring.
Posted Sep 15, 2026 - 14:26 CDT

Monitoring

Enterprise File Service, which hosts networked file shares such as H:\ and Q:\, was briefly unavailable this morning. Administrators have restored service but continue to work through instability issues. As such the service may become intermittently unavailable again.

Users may have experienced, or continue to notice, the opening of the Windows File Explorer hanging or responding very slowly, unavailability of files stored on files shares, and for computer logins to hang.

Start Time - Tuesday, September 15, 10:15 AM

Workarounds - No workarounds are currently available.
Posted Sep 15, 2026 - 11:05 CDT
This incident affected: Other IT Services.