Illinois State Tech Alerts

Resolved - Multi-Application Performance Degraded
Incident Report for Illinois State University
Administrators have confirmed that all impacted services are restored and stable.

Start Time - Monday, November 25, 10:03 AM CST

End Time - Monday, November 25, 9:00 PM CST
Posted Nov 27, 2019 - 10:00 CST
All impacted systems are functioning as intended. Administrators will continue to monitor the systems to ensure stability.
Posted Nov 26, 2019 - 10:39 CST
Previously impacted systems are now available, however, they may be experiencing degraded performance.

As administrators continue to resolve the impact and restore all services to normal performance some of the services may become unavailable or experience increased performance degradation.
Posted Nov 25, 2019 - 16:13 CST
Correction: Access to Cognos continues to be impacted at this time.
Posted Nov 25, 2019 - 12:26 CST
The administrators have implemented a workaround for Cherwell and Cognos, both services are now functioning normally.
Posted Nov 25, 2019 - 11:49 CST
Users may unable to access multiple University online resources. Reported impacted services include:

• Cherwell
• Perceptive Content (ImageNow)
• ACH Deposit Sending
• Cognos Prod
• OU Campus
• Printsmith
• Point and Click for Speech and Hearing
• Pharos (uPrint)
• ScreenConnect
• Kronos
• Forms from

Start Time - Monday, November 25, 10:03 AM

Workarounds - Users unable to access a particular online resource may re-attempt login.
Posted Nov 25, 2019 - 10:39 CST
This incident affected: Cherwell ITSM and Other IT Services.