Illinois State Tech Alerts

Cherwell Outage

Incident Report for Illinois State University

Resolved

The Cherwell outage has been resolved and users can access the IT Help portal (isu.cherwellondemand.com/cherwellportal) as well as the Cherwell desktop and web clients.

Start Time - Thursday, March 13, 2:30 PM

End Time - Thursday, March 13, 5:25 PM

Posted 13 days ago. Mar 13, 2025 - 17:49 CDT

Identified

Students, faculty, and staff are currently unable to access the IT Help portal (isu.cherwellondemand.com/cherwellportal). IT staff are currently unable to login to the Cherwell desktop and web clients.

Start Time - Thursday, March 13, 2:50 PM

Workarounds - No workarounds are currently available.

Posted 13 days ago. Mar 13, 2025 - 15:05 CDT

This incident affected: Cherwell ITSM.