Illinois State Tech Alerts

Resolved - TouchNet Outage

Incident Report for Illinois State University

Resolved

The TouchNet vendor has confirmed that their incident has been resolved.

Start Time - Friday, June 26, 8:34 AM

End Time - Friday, June 26, 9:14 AM

Workarounds - No workarounds were available.

Posted Jun 26, 2026 - 09:21 CDT

Update

We are continuing to investigate this issue.

Posted Jun 26, 2026 - 08:46 CDT

Investigating

TouchNet users cannot log into uCommerce Central, and Students/Parents are unable to log into the Students Accounts Portal (Bill+Payment).
TouchNet vendor is aware and engaged and has begun an investigation and resolution.

Start Time - Friday, June 26, 8:34 AM

Workarounds - No workarounds are currently available.

Posted Jun 26, 2026 - 08:46 CDT

This incident affected: Credit Card Payment Processing.