Illinois State Tech Alerts

Resolved - Cherwell Authentication Outage

Incident Report for Illinois State University

Resolved

The Cherwell impact has been resolved. All Cherwell services are currently available.

Start Time - Wednesday, November 20, 12:50 PM CST

End Time - Wednesday, November 20, 1:50 PM CST

Posted Nov 20, 2019 - 14:04 CST

Update

We are continuing to work on a fix for this issue.

Posted Nov 20, 2019 - 13:33 CST

Identified

Students, faculty, and staff are currently unable to login to the customer portal (ITHelp.IllinoisState). IT staff are currently unable to login to the Cherwell desktop and web clients.

Start Time - Wednesday, November 20, 12:50 PM CST

Workarounds - No workarounds are currently available.

Posted Nov 20, 2019 - 13:16 CST

This incident affected: Cherwell ITSM.