Illinois State Tech Alerts

Resolved - Cherwell Authentication Outage
Incident Report for Illinois State University
Resolved
The Cherwell impact has been resolved. All Cherwell services are currently available.

Start Time - Wednesday, November 20, 12:50 PM CST

End Time - Wednesday, November 20, 1:50 PM CST
Posted Nov 20, 2019 - 14:04 CST
Update
We are continuing to work on a fix for this issue.
Posted Nov 20, 2019 - 13:33 CST
Identified
Students, faculty, and staff are currently unable to login to the customer portal (ITHelp.IllinoisState). IT staff are currently unable to login to the Cherwell desktop and web clients.

Start Time - Wednesday, November 20, 12:50 PM CST

Workarounds - No workarounds are currently available.
Posted Nov 20, 2019 - 13:16 CST
This incident affected: Cherwell ITSM.