Illinois State Tech Alerts

SendTo Performance Degraded

Incident Report for Illinois State University

Monitoring

SendTo private messages did not hide the message content if a private message was selected. Administrators have implemented a workaround to resolve this issue. The workaround has also resolved the issue of sending a private message. Private messages can now be sent without an attachment. The vendor has indicated they are intending to provide a permanent fix sometime next week.

Workaround Implemented - Thursday, March 12, 12:07 PM

Posted Mar 12, 2026 - 12:32 CDT

Identified

SendTo may not be able to send Private Messages without an attachment. The vendor has confirmed the issue and a date for a fix is to be determined.

Start Time - Thursday, March 5, 5:55 PM

Workarounds - Add an attachment to the message.

Posted Mar 06, 2026 - 11:27 CST

This incident affects: Other IT Services.