Illinois State Tech Alerts

Resolved - Campus Phone Call Transfer Performance Degraded
Incident Report for Illinois State University
Administrators advise this issue has been resolved, and inbound calls to campus phones should no longer experience disconnections when being transferred.

Start Time - Tuesday, February 11, 9:25 AM CST
End Time - Friday, February 14, 3:00 PM CST
Posted Feb 17, 2020 - 14:00 CST
Administrators advise that a workaround has been implemented that should resolve the transfer call-drop issue while the vendor continues to work toward a permanent fix.
Posted Feb 11, 2020 - 14:36 CST
Administrators have confirmed this issue is not specific to Cisco Contact Center but may apply to any on-campus phone. Faculty, Staff and Students may experience disconnected calls when transferring a call from one campus phone to another campus phone.
Posted Feb 11, 2020 - 09:46 CST
Staff may experience an issue where Cisco Contact Center Agents are dropping/disconnecting calls when the call is transferred from the queue to an agent. Systems administrators are working the problem.

Start Time - Tuesday, February 11, 9:25 AM CST

Workarounds - No workarounds are currently available.
Posted Feb 11, 2020 - 09:33 CST
This incident affected: Telephone and Voice.