Administrators advise this issue has been resolved, and inbound calls to campus phones should no longer experience disconnections when being transferred.
Start Time - Tuesday, February 11, 9:25 AM CST End Time - Friday, February 14, 3:00 PM CST
Posted Feb 17, 2020 - 14:00 CST
Administrators advise that a workaround has been implemented that should resolve the transfer call-drop issue while the vendor continues to work toward a permanent fix.
Posted Feb 11, 2020 - 14:36 CST
Administrators have confirmed this issue is not specific to Cisco Contact Center but may apply to any on-campus phone. Faculty, Staff and Students may experience disconnected calls when transferring a call from one campus phone to another campus phone.
Posted Feb 11, 2020 - 09:46 CST
Staff may experience an issue where Cisco Contact Center Agents are dropping/disconnecting calls when the call is transferred from the queue to an agent. Systems administrators are working the problem.
Start Time - Tuesday, February 11, 9:25 AM CST
Workarounds - No workarounds are currently available.