Illinois State Tech Alerts

Ellucian Colleague Performance Degraded
Incident Report for Illinois State University
Update
Administrators advise that the emergency maintenance has concluded, and users are now able to log in. Administrators will continue to monitor the performance of the Colleague system as users log back in.
Posted Oct 19, 2020 - 10:54 CDT
Update
Administrators continue to work toward recovery and will be performing additional emergency maintenance to Ellucian Colleague this morning (10/19). A separate maintenance alert has been posted for this maintenance window.
Posted Oct 19, 2020 - 09:34 CDT
Update
Administrators completed emergency maintenance of the Colleague system on Friday evening (10/16), and are currently working with Colleague stakeholders to verify any improvement in the system performance.
Posted Oct 19, 2020 - 08:37 CDT
Identified
Ellucian Colleague is currently experiencing a degradation of performance. Users may experience random and intermittent performance issues. The following impacts have been confirmed:
- When navigating screens, the system will hang for a few seconds after entering values or when trying to access data
- Running reports

Administrators are working to resolve the issue. Additional information will be provided in the Ellucian Colleague User listserv.

Start Time - Wednesday, October 14, Time 8:00 AM CDT

Workarounds - There are no workarounds available.
Posted Oct 16, 2020 - 09:38 CDT
This incident affects: Other IT Services.