Illinois State Tech Alerts

Resolved - StarRez Staff Client Outage

Incident Report for Illinois State University

Resolved

The StarRez web client impact has been resolved.

Start Time - Thursday, March 26, 8:38 AM CDT

End Time - Thursday, March 26, 9:29 AM CDT

Posted Mar 26, 2020 - 10:28 CDT

Update

The StarRez vendor is reporting that the service is back online and is showing as stable. Administrators are monitoring the system to ensure the system remains stable.

Posted Mar 26, 2020 - 09:40 CDT

Identified

Staff are currently unable to log into the StarRez web client. The vendor is working to restore access.

Start Time - Thursday, March 26, 8:38 AM CDT

Workarounds - No workarounds are currently available.

Posted Mar 26, 2020 - 09:27 CDT

This incident affected: Other IT Services.