Illinois State Tech Alerts

Resolved - Pharos/uPrint Intermittent Slow Performance

Incident Report for Illinois State University

Resolved

Pharos/uPrint services have continued to perform as expected since implementing the fix. Administrators and support staff are confident the performance issues have been resolved.
Posted Nov 02, 2026 - 08:50 CST

Update

Pharos/MobilePrint services were updated to address poor performance of printing larger volume pdf print jobs. Initial reports of performance are promising and show a return to normal printing performance. Administrators and support staff continue to monitor to ensure long term viability of the implemented fix and reliable performance of the overall system.
Posted Oct 27, 2026 - 10:47 CDT

Monitoring

We are currently monitoring slower-than-usual processing times at campus uPrint stations during peak hours. A resolution has been identified, and our technical team is actively working to implement the update. We appreciate your patience while we work to restore normal performance.
Posted Oct 19, 2026 - 16:04 CDT
This incident affected: Other IT Services.