Illinois State Tech Alerts

Resolved - Cherwell Outage
Incident Report for Illinois State University
Resolved
Cherwell services have been restored.

Start Time - Sunday, January 12, 11:34 AM

End Time - Sunday, January 12, 12:20 PM
Posted Jan 12, 2025 - 12:30 CST
Identified
Students, faculty, and staff are currently unable to access the IT Help portal (isu.cherwellondemand.com/cherwellportal). IT staff are currently unable to login to the Cherwell desktop and web clients.

Start Time - Sunday, January 12, 11:34 AM

Workarounds - No workarounds are currently available.
Posted Jan 12, 2025 - 11:45 CST
This incident affected: Cherwell ITSM.
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