Illinois State Tech Alerts

Resolved - Cherwell Data Performance Degraded
Incident Report for Illinois State University
Resolved
This incident has been resolved.
Posted Jan 21, 2021 - 18:03 CST
Update
Administrators have resolved the duplicate record issue.

Start Time - Wednesday, January 20, 11:00 PM CST

End Time - Thursday, January 21, 5:53 PM CST
Posted Jan 21, 2021 - 18:03 CST
Identified
Due to an import error, customers have been duplicated in Cherwell. Staff working in Cherwell should select the first customer record of the two listed when selecting a requestor or customer for a record.

Administrators are working to correct the duplication.

Start Time - Wednesday, January 20, 11:00 PM CST

Workarounds - There are no workarounds available.
Posted Jan 21, 2021 - 10:16 CST
This incident affected: Cherwell ITSM.
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