Illinois State Tech Alerts

Resolved - Account Access Partial Outage

Incident Report for Illinois State University

Resolved

Administrators have confirmed access to systems by affected accounts has been restored.

Start Time - Thursday, October 29, 2:15 PM CDT

End Time - Thursday, November 15, 5:26 PM CST

Posted Nov 15, 2019 - 17:29 CST

Identified

Newly created ULID accounts may be unable to login to services which use Central Login for authentication. This may affect accounts recently created for newly admitted students.
Affected services include:

• My.IllinoisState.edu
• Campus Solutions (CS.IllinoisState.edu)
• ReggieNet
• Student Account Portal (TouchNet)
• Redbird Card Deposits
• Housing and Dining Portal

Start Time - Thursday, November 7, 8:00 AM CST

Workarounds - No workarounds are currently available.

Posted Nov 15, 2019 - 14:56 CST

This incident affected: Campus Solutions, Credit Card Payment Processing, and iPeople.