Illinois State Tech Alerts

Resolved - TouchNet Outage

Incident Report for Illinois State University

Resolved

The impact has been resolved, and all TouchNet functionality has been restored.

Start Time - Friday, December 5, 11:17 AM

Workarounds - Friday, December 5, 11:50 AM

Workarounds - No workarounds were available.

Posted Dec 05, 2025 - 11:59 CST

Investigating

TouchNet Marketplace is not accepting credit card payments at this time. Administrators are working to restore service.

Impacted services include, but are not limited to:
• Redbird Card Deposit
• Application Fee Payments
• EDF Payments

Start Time - Friday, December 5, 11:17 AM

Workarounds - No workarounds are currently available.

Posted Dec 05, 2025 - 11:31 CST

This incident affected: Credit Card Payment Processing.