Illinois State Tech Alerts

Resolved: Cherwell ITSM Unable to Send or Receive Email

Incident Report for Illinois State University

Resolved

This incident has been resolved.

Posted Apr 16, 2025 - 10:01 CDT

Update

Administrators worked with vendor support to restore services. Pending incoming emails that generated tickets have been processed.

Start Time - Wednesday, April 16, 7:39 AM

End Time - Wednesday, April 16, 9:43 AM

Workarounds - No workarounds were available.

Posted Apr 16, 2025 - 10:01 CDT

Investigating

Emails sent to create or update customer tickets are currently not being received by the system. Administrators have been contacted.

Emails to customers from within Cherwell are not being sent.

Start Time - Wednesday, April 16, 7:39 AM

Workarounds - No workarounds are currently available.

Posted Apr 16, 2025 - 08:30 CDT

This incident affected: Cherwell ITSM.