Illinois State Tech Alerts

Resolved - Outbound Calls Performance Degraded
Incident Report for Illinois State University
Resolved
Outbound long distance phone service from ISU campus phones has been restored.

Start Time - Friday, November 15, 2:20 PM

End Time - Saturday, November 16, 11:36 AM
Posted Nov 16, 2019 - 12:03 CST
Update
Working with the vendor administrators have confirmed that calls from an ISU phone to local, toll free, and international numbers are not impacted. Calls made to a long distance number will not connect. All calls made to ISU phones are not impacted.
Posted Nov 15, 2019 - 16:49 CST
Identified
Administrators have confirmed that users calling from an ISU phone to an outside number may be unable to complete the call. Calls to emergency services are not impacted.

Start Time - Friday, November 15, 2:20 PM

Workarounds - No workarounds are available.
Posted Nov 15, 2019 - 14:43 CST
This incident affected: Telephone and Voice.