Illinois State Tech Alerts

Resolved - Cherwell Web Services Outage
Incident Report for Illinois State University
Administrators advise the issue has been resolved, and Cherwell services, including the web and desktop clients as well as the customer portal, are now available.

Start Time - Monday, June 13, 7:26 AM CDT
End Time - Monday, June 13, 8:59 AM CDT
Posted Jun 13, 2022 - 09:14 CDT
Administrators will restart Cherwell services at 8:45 AM this morning (6/13) in an attempt to resolve the issue. Following this restart, all Cherwell services, including the desktop client, will be briefly unavailable. Users are advised to save their work and exit the application prior to that time.
Posted Jun 13, 2022 - 08:15 CDT
Users may be unable to login to the Cherwell web client, as well as the IT Help Customer portal ( The Cherwell desktop client is unaffected. Administrators are aware and are working to resolve the issue.

Start Time - Monday, June 13, 7:28 AM CDT

Workarounds - The Cherwell desktop client remains available.
Posted Jun 13, 2022 - 07:57 CDT
This incident affected: Cherwell ITSM.