Illinois State Tech Alerts

Resolved - Cisco Finesse Outage

Incident Report for Illinois State University

Resolved

Cisco Finesse services have been restored.

Start Time - Saturday, November 14, 12:18 PM

End Time - Saturday, November 14, 2:15 PM

Workarounds - No workarounds were available.

Posted Nov 14, 2026 - 14:18 CST

Monitoring

Administrators have restored the Cisco Finesse service and will continue to monitor it.

Posted Nov 14, 2026 - 13:59 CST

Investigating

Users may experience issues logging into Cisco Finesse. Administrators are working to restore the service.

Start Time - Saturday, November 14, 12:18 PM

Workarounds - No workarounds are available.

Posted Nov 14, 2026 - 13:28 CST

This incident affected: Telephone and Voice.