Illinois State Tech Alerts

Resolved - Cherwell ITSM Unable to Send or Receive Email

Incident Report for Illinois State University

Resolved

Restored services and Cherwell emails continue to function as expected.

Start Time - Wednesday, April 16, 5:00 PM

End Time - Thursday, April 17, 9:40 AM

Posted Apr 17, 2025 - 15:26 CDT

Monitoring

Emails sent to create or update customer tickets began processing around 9:40 AM. Emails to customers from within Cherwell are also being sent.

To ensure service stability, administrators continue to monitor and work with the vendor.

Posted Apr 17, 2025 - 10:43 CDT

Investigating

Emails sent to create or update customer tickets are currently not being received by the system. Administrators have been contacted.

Emails to customers from within Cherwell are not being sent.

Start Time - Wednesday, April 16, 5:00 PM

Workarounds - No workarounds are currently available.

Posted Apr 17, 2025 - 08:26 CDT

This incident affected: Cherwell ITSM.