Illinois State Tech Alerts

Resolved - Cherwell Partial Outage
Incident Report for Illinois State University
Resolved
The Cherwell impact has been resolved.

Start Time - Wednesday, October 21, 9:41 AM CDT

End Time - Wednesday, October 21, 10:29 AM CDT
Posted Oct 21, 2020 - 10:41 CDT
Identified
Students, faculty, and staff are currently unable to log into the IT Help portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService). IT staff are currently unable to login to the Cherwell desktop and web clients. Cherwell clients continue to work for those currently logged in.

Start Time - Wednesday, October 21, 9:41 AM CDT

Workarounds - No workarounds are currently available.
Posted Oct 21, 2020 - 09:54 CDT
This incident affected: Cherwell ITSM.
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