Illinois State Tech Alerts

Resolved - Cherwell Outage
Incident Report for Illinois State University
Resolved
Cherwell services have been restored.

Start Time - Sunday, January 19, 11:49 AM

End Time - Sunday, January 19, 2:03 PM
Posted Jan 19, 2025 - 14:12 CST
Identified
Students, faculty, and staff are currently unable to access the IT Help portal (isu.cherwellondemand.com/cherwellportal). IT staff are currently unable to login to the Cherwell desktop and web clients. Administrators are working toward a resolution.

Start Time - Sunday, January 19, 11:49 AM

Workarounds - No workarounds are currently available.
Posted Jan 19, 2025 - 12:14 CST
This incident affected: Cherwell ITSM.
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