Illinois State Tech Alerts

Cisco Unified Call Manager Maintenance
Scheduled Maintenance Report for Illinois State University
The scheduled maintenance window has concluded but the maintenance itself was NOT completed as planned. It will be rescheduled.
Posted Mar 20, 2020 - 01:00 CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 19, 2020 - 20:00 CDT
There will be five instances of two-to-five minutes each when incoming and outgoing calls to or from off-campus may not be completed successfully. Internal (campus-to-campus) calls will not be impacted, nor will currently connected calls (regardless of location).

This maintenance will bring added functionality to the Cisco Jabber Softphone (versions 12.x and up), such as the “Multiline” feature, which will improve the experience for those working remotely. Multiline allows for up to eight (8) phone lines to be configured on a Windows or Mac OS X device with the Jabber software to be able to:

• Select a preferred line for making calls
• View missed calls and voicemails
• Use call forwarding, transfers, and conference calls on all lines
• Hunt groups
• Shared lines, dial rules, and directory lookup
• Accessory manager

Start Time - Thursday, March 19, 8:00 PM CDT
End Time - Friday, March 20, 1:00 AM CDT

Workarounds - No workarounds will be available
Posted Mar 17, 2020 - 14:51 CDT
This scheduled maintenance affected: Telephone and Voice.