Get webhook notifications whenever Illinois State University creates an incident, updates an incident, resolves an incident or changes a component status.
The administrators implemented a temporary workaround on Friday, December 19th, and the issue was resolved. A permanent solution will be applied at a future date.
Start Time - Friday, December 19, 11:00 AM
End Time - Friday, December 19, 4:30 PM
Posted Dec 22, 2025 - 10:12 CST
Identified
Touchnet Marketplace payments are failing for the services listed below. Administrators are working with necessary parties, include the product vendor, to restore service.
Impacted services include but not limited too: • Application Fee Payment • Enrollment Deposit Fee Payment • CCWeb related functionality • Some functionality that passes through pay.illinoisstate.edu • Adding funds to Redbird Card via Credit Card • Other departmental uStores
Start Time - Friday, December 19, 7:00 AM
Workarounds - No workarounds are currently available.
Posted Dec 19, 2025 - 10:57 CST
This incident affected: Credit Card Payment Processing and Redbird Card.