Illinois State Tech Alerts

Resolved - Cherwell Outage

Incident Report for Illinois State University

Resolved

This incident has been resolved.

Posted Jul 20, 2024 - 07:32 CDT

Cherwell users may receive an error message when attempting to use the application. Administrators are working to resolve the issue. At this time, the vendor has not provided an ETA.

It is important to be aware that threat actors are exploiting this situation to launch phishing attacks. An Information Security advisory is available at: https://help.illinoisstate.edu/informationsecurity/advisories/july-2024-increased-phishing-activity-related-to-global-crowdstrike-service-issue

Posted Jul 19, 2024 - 07:20 CDT

This incident affected: Cherwell ITSM.