Get webhook notifications whenever Illinois State University creates an incident, updates an incident, resolves an incident or changes a component status.
Administrators have confirmed with the vendor that email confirmations and notifications are working.
Start Time - Wednesday, February 11, 1:52 PM
End Time - Wednesday, February 25, 9:04 AM
Posted Feb 25, 2026 - 13:38 CST
Update
Touchnet Bill+Payment (Student and Authorized Login) - students and authorized users may not be able to log in, receive password reset emails, or receive resetting account notifications.
Posted Feb 12, 2026 - 12:02 CST
Identified
When payments are made where an email confirmation is expected, such as uStore & uPay, students and staff may not receive the confirmation email. Blocked emails will not be delivered again. Administrators and the vendor are actively working to resolve the problem.
Start Time - Wednesday, February 11, 1:52 PM
Workarounds - No workaround are available.
Posted Feb 12, 2026 - 11:17 CST
This incident affected: Credit Card Payment Processing and Other IT Services.