Illinois State Tech Alerts

Resolved - Cherwell Desktop Client Outage

Incident Report for Illinois State University

Resolved

The Cherwell impact has been resolved.

Start Time - Friday, September 15, 9:00 PM

End Time - Saturday, September 16, 11:30 AM
Posted Sep 16, 2023 - 11:52 CDT

Identified

Users are unable to login to the Cherwell Desktop Client at this time.

Start Time - Saturday, September 16, 10:40 AM

Workarounds - Users can login to the Cherwell Web Client at https://isu.cherwellondemand.com/CherwellClient/ .
Posted Sep 16, 2023 - 11:11 CDT
This incident affected: Cherwell ITSM.
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