Illinois State Tech Alerts

Resolved - U.Commerce Outage

Incident Report for Illinois State University

Resolved

The vendor has resolved the U.Commerce login issue.

Start Time - Friday, August 14, 8:28 AM

End Time - Friday, August 14, 10:31 AM

Posted Aug 14, 2026 - 11:46 CDT

Investigating

The vendor has reported a login issue affecting access to U.Commerce. Users cannot log in to run reports, process refunds, or make changes to their uStores. As part of U.Commerce, the Payment Gateway is unavailable, and users cannot run reports. Employees with Bill+Payment access cannot log in to run reports or review records.

The vendor is working to restore service.

Start Time - Friday, August 14, 8:28 AM

Workarounds - No workarounds are currently available.

Posted Aug 14, 2026 - 08:48 CDT

This incident affected: Other IT Services.