Illinois State Tech Alerts

Confluence Autenticated Knowledge Temporarily Unavailable

Incident Report for Illinois State University

Resolved

New license keys have been provided by the vendor and updated in our system. Full access has been restored to all user accounts.

End Time: Monday, September 15th at 8:40 AM

Posted Sep 15, 2025 - 08:45 CDT

Investigating

Due to a delay in receiving updated licenses, the authenticated login to Confluence is temporarily unavailable.

Help.ilstu.edu is not impacted.

Error:
SAML Single Sign On failed
Please contact your administrator or log in at the login page.
Data Center License is expired.

Start: September 9th

Administrators anticipate a recovery shortly after the opening of business on Monday, 9/15.

Posted Sep 14, 2025 - 11:50 CDT

This incident affected: Help.IllinoisState.edu and Other IT Services.