Illinois State Tech Alerts

Resolved - Outbound Call Performance Degradation

Incident Report for Illinois State University

Resolved

Administrators advise this issue has been resolved, and users attempting to make outbound calls using campus phones should no longer experience issues while doing so.

Start Time - Thursday, February 13, 10:45 AM CST
End Time - Friday, February 14, 3:00 PM CST

Posted Feb 17, 2020 - 14:02 CST

Identified

When attempting to make an outbound call users may not hear a tone or ring as the call is being made or the call may be disconnected when the call is answered.

Start Time - Thursday, February 13, 10:45 AM CST

Workarounds - Re-attempting the outbound call will allow it to complete in most instances.

Posted Feb 13, 2020 - 11:08 CST

This incident affected: Telephone and Voice.