Illinois State Tech Alerts

Fourwinds Display Issue
Update - We are continuing to work on a fix for this issue.
Aug 07, 2026 - 11:03 CDT
Update - Administrators continue to work towards resolving this issue.
Aug 06, 2026 - 12:09 CDT
Identified - Campus digital signage using Fourwinds software, is not working properly and may display a sign-in or license message. Administrators are aware and are working to resolve the issue.

Start Time - Monday, August 3, 12:00 AM

Workarounds - No workarounds are currently available.
Aug 03, 2026 - 09:49 CDT
Campus Solutions Operational
Canvas Operational
Cognos Reporting Operational
Confluence Operational
Credit Card Payment Processing Operational
Help.IllinoisState.edu Operational
Housing and Dining Portal Operational
iPeople Operational
My.IllinoisState.edu Operational
Network Connectivity Operational
Network Drives & File Storage Operational
Microsoft 365 (Email, OneDrive, & Other Apps) Operational
Phishing Notifications Operational
Redbird Card Operational
ServiceNow Operational
Telephone and Voice Operational
ULID Account Management Operational
uPrint Student Printing Operational
Other IT Services Degraded Performance
IT Unit Notifications Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Campus Network Maintenance Aug 9, 2026 06:00-12:00 CDT

Vendor maintenance is scheduled for Sunday, August 9th, from 6 AM-7 AM, and again from 9 AM-noon. The following services will experience a brief 15-minute disruption in service between 6 AM and 7 AM, and possibly again at the beginning of the 9 AM maintenance window.

• iPeople/HCM
• CS
• Colleague
• Azure Virtual Desktop Applications
• College of Nursing- Springfield
• WCBU offices at Bradley University
• Secure Client VPN users

Start Time - Sunday, August 9, 6:00 AM

End Time - Sunday, August 9, 12:00 PM

Workarounds - No workarounds will be available.
Posted on Aug 04, 2026 - 15:55 CDT

Campus Network Maintenance Aug 9, 2026 10:00-12:00 CDT

Network maintenance is scheduled for Sunday, August 9th, from 10 AM to 12 PM. Due to the redundant nature of the system, no outages or degradations are expected.

Start Time - Sunday, August 9, 10:00 AM

End Time - Sunday, August 9, 12:00 PM

Workarounds - No workarounds will be available.
Posted on Aug 05, 2026 - 08:03 CDT

Registrar (EMAS) Forms Website Maintenance Aug 10, 2026 08:30-09:30 CDT

The Registrar (EMAS) Forms Website will undergo maintenance. During this time, the following forms will be unavailable:

• Incomplete Grades
• Grade Change
• Grade Basis Change
• Final Exam Conflict
• Image Now transcript viewing in Campus Solutions

Start Time - Monday, August 10, 8:30 AM

End Time - Monday, August 10, 9:30 AM

Workarounds - No workarounds will be available.
Posted on Aug 05, 2026 - 14:56 CDT

Confluence/Help.IllinoisState.edu Maintenance Aug 10, 2026 16:10 - Aug 12, 2026 08:10 CDT

Confluence, including Help.IllinoisState.edu, will be unavailable during the maintenance window.

Start Time - Monday, August 10, 4:10 PM

End Time - Monday, August 10, 4:50 PM

Workarounds - No workarounds will be available.
Posted on Aug 06, 2026 - 15:08 CDT

Aug 8, 2026

No incidents reported today.

Aug 7, 2026

Resolved - ScreenConnect Outage
Resolved - Admins have confirmed ScreenConnect service has been restored.

Start Time - Wednesday, August 5, 10:32 AM

End Time - Friday, August 7, 10:54 AM
Aug 7, 11:02 CDT
Update - Administrators continue to work towards resolution.
Aug 6, 12:08 CDT
Identified - ScreenConnect (ScreenConnect.IllinoisState.edu) is currently unavailable at this time for support staff use. Administrators are working to restore the service.

Start Time - Wednesday, August 5, 10:32 AM

Workarounds - No workarounds are currently available.
Aug 5, 11:17 CDT
Campus Solutions Maintenance
Completed - The scheduled maintenance has been completed.
Aug 7, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 01:00 CDT
Scheduled - Students, faculty, and staff may be unable to access Campus Solutions during the following maintenance window. Impacted services include the following via My.IllinoisState.edu as well as the ISU mobile app:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly

Start Time - Friday, August 7, 1:00 AM

End Time - Friday, August 7, 8:00 AM

Workarounds - No workarounds will be available.
Aug 6, 14:13 CDT

Aug 6, 2026

Configuration Manager Maintenance
Completed - The scheduled maintenance has been completed.
Aug 6, 16:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 12:30 CDT
Scheduled - Configuration Manager will be unavailable to administrators during the maintenance window.
Software Center will also be unavailable from installing software and updates on endpoints.

Start Time - Thursday, August 6, 12:30 PM

End Time - Thursday, August 6, 4:30 PM

Workarounds - No workarounds will be available.
Jul 28, 12:30 CDT
Resolved - Ucommerce Outage
Resolved - The vendor has confirmed and resolved the login issue to UCommerce for it's customers.

Actual Start Time - Thursday, August 6, 7:15 AM

End Time - Thursday, August 6, 8:00 AM
Aug 6, 08:51 CDT
Monitoring - UCommerce logins and access to features appears to have been restored.
Admins are monitoring while awaiting vendor confirmation of impact and confirmed resolution.
Aug 6, 08:29 CDT
Update - Users cannot login to run reports, process refunds, or make changes to their uStores. Payment Gateway is also part of UCommerce and users cannot run reports there. Employees with Bill+Payment access cannot login to run reports or review records.
Aug 6, 07:59 CDT
Identified - UCommerce users are currently unable to log in to the UCommerce URL.

Start Time - Thursday, August 6, 7:48 AM

Workarounds - No workarounds are currently available.
Aug 6, 07:50 CDT

Aug 5, 2026

Resolved - LabStats SSO Login Impact
Resolved - LabStats vendor has confirmed the SSO login service for admin portal login has been restored.

Start Time - Monday, August 3, 1:54 PM

End Time - Monday, August 3, 3:27 PM
Aug 5, 10:05 CDT
Identified - LabStats is experiencing degraded service related to admin portal SSO login. End users and endpoints are not affected by this impact.

Attempts to log into the LabStats admin portal using Single Sign-On (SSO) are currently unsuccessful due to what appears to be a back-end integration issue on the vendor's end. System administrators are actively working with the vendor to restore SSO functionality.

Start Time - Monday, August 3, 1:54 PM

Workarounds - Log in using local admin account (passwords set at account creation not tied to SSO).
Aug 3, 14:33 CDT
Resolved - Account Management Impact
Resolved - Administrators have resolved this impact. Activated accounts and changed passwords are working correctly.

Start Time - Wednesday, August 5, 9:19 AM

End Time - Wednesday, August 5, 9:38 AM
Aug 5, 09:47 CDT
Identified - Users may be unable to login to ISU websites and applications after a password change or account activation. Administrators are aware and working to resolve the issue.

Start Time - Wednesday, August 5, 9:19 AM

Workarounds - No workarounds are currently available.
Aug 5, 09:43 CDT

Aug 4, 2026

Resolved - Login After Password Changes
Resolved - The impact is resolved and impacted users should now be able to login with their changed password.

Start Time - Tuesday, August 4, 6:45 PM

End Time - Tuesday, August 4, 9:02 PM
Aug 4, 21:22 CDT
Identified - Users may be unable to login to ISU websites and applications after a password change. Administrators are aware and working to resolve the issue.

Start Time - Tuesday, August 4, 6:45 PM

Workarounds - No workarounds are currently available.
Aug 4, 20:59 CDT
Resolved - ULID Account Management Partial Outage
Resolved - The ULID Account Management self-service portal (Account.IllinoisState) remains stable. This impact is considered resolved.

Start Time - Tuesday, August 4, 8:30 AM

End Time - Tuesday, August 4, 9:11 AM
Aug 4, 10:39 CDT
Monitoring - The ULID Account Management self-service portal (Account.IllinoisState) service has been restored. Adminsitrators continue to monitor.
Aug 4, 09:28 CDT
Identified - The ULID Account Management self-service portal (Account.IllinoisState) is currently experiencing a partial outage. Students, faculty, and staff are met with an error when attempting to login. As a result users, are unable to change their passwords.

Start Time - Tuesday, August 4, 8:30 AM

Workarounds - No workarounds currently available.
Aug 4, 09:13 CDT

Aug 3, 2026

Aug 2, 2026

Campus WiFi & Wired Residence Hall Connection Maintenance
Completed - The scheduled maintenance has been completed.
Aug 2, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 08:30 CDT
Scheduled - Students, faculty, and staff will be unable to access Wi-Fi campus-wide or wired connections within the Residence Halls during the maintenance window.

In addition, wireless availability may be intermittent for the duration of the maintenance, as failover scenarios are tested

Start Time - Sunday, August 2nd, 8:30 AM

End Time - Sunday, August 2nd, 9:00 AM

Workarounds - No workarounds will be available.
Aug 1, 13:33 CDT

Aug 1, 2026

TouchNet and Student Financials Maintenance
Completed - The scheduled maintenance has been completed.
Aug 1, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 07:00 CDT
Scheduled - The Student Financial System, including Authorized User access, will be offline during the maintenance window. Impacted resources:

• Payment plan selection
• Viewing charges/Balance Inquiries
• eRefund sign up
• Making payments

Start Time - Friday, July 31, 7:00 AM

End Time - Saturday, August 1, 1:00 PM

Workarounds - No workarounds will be available.
Jul 28, 14:44 CDT
SQL Server Database Maintenance
Completed - The scheduled maintenance has been completed.
Aug 1, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 08:00 CDT
Scheduled - The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment website
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Saturday, August 1, 8:00 AM

End Time - Saturday, August 1, 10:00 AM

Workarounds - No workarounds will be available.
Jul 31, 09:07 CDT

Jul 31, 2026

Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 31, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 04:00 CDT
Scheduled - The following buildings will be without Campus wired and wireless network service, as well as VOIP phone service, during the maintenance window.

• State Farm Hall of Business
• Old Union
• Office of Residential Life
• S. University Parking Garage
• Center for Performing Arts
• Williams Hall
• Williams Hall Annex
• Center for Visual Arts
• Centennial West
• Centennial East
• University High School
• Campus Recreation Operations
• Marian Kneer Softball Stadium
• Soccer Press Box
• John Green Building
• Bill Waller Parking Services Building
• 711 N Main (Nite Ride)
• University Residence
• Golf Course Pro Shop
• Alumni Center
• Duffy Bass Field
• Daily Vidette Building
• Ropp Agriculture Building
• Hudelson Building
• Carter Harris Physical Plant Office
• Carter Harris Physical Plant Shop
• Campus Services Building (Grounds)
• Redbird Adventure Center
• Classroom Building #2 (Weaver's)
• Athletics Indoor Practice Facility
• ORL Laundry Building
• 604 N. Adelaide St. (Firehouse)
• Administrative Building #1
• Activity & Recreation Center
• MFA Studio (Eastland Mall)
• Ewing Manor
• Golf Course Maintenance Shed
• Horticulture Center
• Uptown Station Gallery
• Warehouse 1
• Warehouse 2

Start Time - Friday, July 31, 4:00 AM

End Time - Friday, July 31, 5:00 AM

Workarounds - No workarounds will be available.
Jul 22, 14:57 CDT

Jul 30, 2026

SQL Server Database Maintenance
Completed - The scheduled maintenance has been completed.
Jul 30, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 18:00 CDT
Scheduled - The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment web site
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Thursday, July 30, 6:00 PM

End Time - Thursday, July 30, 8:00 PM

Workarounds - No workarounds will be available.
Jul 30, 13:14 CDT
Apply to Major/Minor System Maintenance
Completed - The scheduled maintenance has been completed.
Jul 30, 11:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 10:15 CDT
Scheduled - Students, faculty, and staff will be unable to access the Apply to Major/Minor system (internalapplications.illinoisstate.edu) during the maintenance window.

Start Time - Thursday, July 30, 10:15 AM

End Time - Thursday, July 30, 11:15 AM

Workarounds - No workarounds will be available.
Jul 28, 09:55 CDT
Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 30, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 04:00 CDT
Scheduled - The following buildings will be without Campus wired and wireless network service, as well as VOIP phone service, during the maintenance window.

• Fell Hall
• Cook Hall
• Edwards Hall
• Degarmo Hall
• South Campus Power Plant
• Hovey Hall
• Schroeder Hall
• Heating Plant
• Student Services Building
• 211 N. University (ROTC)
• Bone Student Center
• Bowling & Billiards Center
• Milner Library
• 305 N. School (Sustainability)
• 302 N. Normal (Risk Management)
• MCN Simulation Center
• ISU Farm
• Bradley University - Morgan Hall (WCBU)
• MCN Springfield
• College of Engineering

Start Time - Thursday, July 30, 4:00 AM

End Time - Thursday, July 30, 5:00 AM

Workarounds - No workarounds will be available.
Jul 22, 09:14 CDT

Jul 29, 2026

Resolved - Office 365 Licensing Error
Resolved - Administrators have resolved this issue. If you should need further support or have questions, please contact the Technology Support Center (309-438-4357).
Jul 29, 13:08 CDT
Update - ISU Administrators have implemented a workaround. ISU administrators continue to work with Microsoft to determine the root cause. Those experiencing this issue are encouraged to contact the Technology Support Center (309-438-4357).
Jul 16, 15:49 CDT
Identified - ISU administrators continue to work with Microsoft but are preparing to implement a fix in the meantime. Those experiencing this issue are encouraged to contact the Technology Support Center (309-438-4357). A status update will be provided later today.
Jul 16, 10:42 CDT
Update - A confirmed workaround is available.

Workarounds - Users can use web based Office 365 products by logging into http://365.ilstu.edu with ISU account.
Jul 9, 10:41 CDT
Investigating - Administrators are investigating an issue where Office 365 installed products are producing a licensing error for some users on specific devices.

Start Time - Thursday, July 9, 8:00 AM

Workarounds - No workarounds are available at this time.
Jul 9, 10:35 CDT
Midpoint/Grouper Database Maintenance
Completed - The scheduled maintenance has been completed.
Jul 29, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 12:00 CDT
Scheduled - Midpoint and Grouper databases and applications will be unavailable during the maintenance window.

Start Time - Wednesday, July 29, 12:00 PM

End Time - Wednesday, July 29, 1:00 PM

Workarounds - No workarounds will be available.
Jul 28, 10:04 CDT
Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 29, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 04:00 CDT
Scheduled - The following buildings will be without Campus wired and wireless network service, as well as VOIP phone service, during the maintenance window.

• Julian Hall
• Science Lab Building
• Center for Civic Engagement
• Stevenson Hall
• Moultan Hall
• College Place Uptown
• Felmley Hall of Science
• Felmley Science Annex
• Redbird Spirit Shop
• CEFCU Arena
• Student Fitness Center and McCormick Hall
• Hancock Stadium
• Nelson Smith Building
• Kauffman Football Building
• Horton Fieldhouse
• Fairchild Hall
• Rachel Cooper
• Multicultural Center
• Student Accounts Building
• Honors Program Building
• Center for Math, Science and Technology
• Thomas Metcalf School
• Turner Hall
• 308 Kingsley St.

Start Time - Wednesday, July 29, 4:00 AM

End Time - Wednesday, July 29, 5:00 AM

Workarounds - No workarounds will be available.
Jul 22, 09:07 CDT

Jul 28, 2026

Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 28, 17:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 16:30 CDT
Scheduled - The following VPN Tunnels/locations will lose connectivity and auto-reconnect within 15 minutes during the scheduled maintenance window.

Springfield College of Nursing
WCBU office at Bradley University

Start Time - Tuesday, July 28, 4:30 PM

End Time - Tuesday, July 28, 5:30 PM

Workarounds - No workarounds will be available.
Jul 20, 16:59 CDT
Resolved - Reporting Services Outage
Resolved - Administrators have confirmed the Reporting Services website has been restored for use.

Start Time - Tuesday, July 28, 12:20 PM

End Time - Tuesday, July 28, 1:07 PM
Jul 28, 13:10 CDT
Identified - Reporting Services website (https://reporting.ilstu.edu/Reports) is unavailable at this time. Administrators are working to restore service.
This includes but is not limited to:

• Facilities billing reports
• Legacy ISI reports
• Call data records

Start Time - Tuesday, July 28, 12:20 PM

Workarounds - No workarounds are currently available.
Jul 28, 12:42 CDT

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

iPeople Maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 22:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 17:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 21, 09:49 CDT
Scheduled - iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Friday, July 24, 5:00 PM

End Time - Saturday, July 25, 10:30 PM

Workarounds - No workaround will be available.
Jul 16, 10:56 CDT
Campus Solutions Maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 00:00 CDT
Scheduled - Campus Solutions will be undergoing maintenance and will remain available during the maintenance window. As a result however, users current session may be automatically logged out. If this occurs, simply sign back in.

Services include the following via My.IllinoisState.edu as well as the ISU mobile app:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly

Start Time - Saturday, July 25, 12:00 AM

End Time - Saturday, July 25, 7:00 AM

Workarounds - No workarounds will be available.
Jul 23, 08:59 CDT
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