Illinois State Tech Alerts

All Systems Operational

Campus Solutions ? Operational
Canvas ? Operational
Cherwell ITSM ? Operational
Cognos Reporting ? Operational
Credit Card Payment Processing ? Operational
Help.IllinoisState.edu ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Microsoft 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Kuali Maintenance Apr 6, 2025 07:00-11:00 CDT

Kuali Platform products and APIs will be unavailable during the following vendor maintenance window.

Start Time - Sunday, April 6, 7:00 AM

End Time - Sunday, April 6, 11:00 AM

Workarounds - No workarounds will be available.

Posted on Mar 26, 2025 - 10:13 CDT
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025
Completed - The scheduled maintenance has been completed.
Mar 30, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 19:00 CDT
Scheduled - The Modern Campus Omni CMS software used to edit ISU websites will be undergoing vendor maintenance. During this time, our web presence will be fully accessible to all visitors, but website editors of Modern Campus Omni CMS will not be able to make changes to their ISU websites.

Start Time - Friday, March 28, 7:00PM

End Time - Sunday, March 30, 7:00PM

Workarounds - No workarounds will be available.

Mar 25, 10:30 CDT
Mar 29, 2025

No incidents reported.

Mar 28, 2025
Resolved - VPN connectivity to ISU was briefly unavailable this morning. Impacted services included:

• Athletics Ticket Sales
• Cherwell
• Colleague
• VPN Connectivity

Start Time - Friday, March 28, 10:27 AM

End Time - Friday, March 28, 10:41 AM

Mar 28, 10:30 CDT
Mar 27, 2025

No incidents reported.

Mar 26, 2025
Completed - The scheduled maintenance has been completed.
Mar 26, 21:00 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Cherwell ITSM is experiencing an authentication impact as a result of this maintenance.

Mar 26, 20:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Cherwell ITSM is experiencing an authentication impact as a result of this maintenance.

Mar 26, 19:00 CDT
Scheduled - Internet Service Provider Maintenance is scheduled. Colleague will be unavailable during the maintenance window.

Remote offices will have no network connectivity for the duration of the maintenance window:

• Adult Activity Center (ARC) - Hearing Clinic
• Horticulture Building
• Warehouse I & II
• Ewing Manor
• Uptown Galleries
• 604 N Adelaide (old firehouse)
• Administration Building 1
• ISU/DCFS Simulation Lab
• ISU Farm

Start Time - Wednesday, March 26, 7:00 PM

End Time - Wednesday, March 26, 9:00 PM

Workarounds - No workarounds will be available.

Mar 26, 11:06 CDT
Completed - The scheduled maintenance has been completed.
Mar 26, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 13:00 CDT
Scheduled - Commvault Backup and Recovery operations will be unavailable during the following maintenance window:

Start Time - Wednesday, March 26, 1:00 PM

End Time - Wednesday, March 26, 3:00 PM

Workarounds - No workarounds will be available.

Mar 25, 15:08 CDT
Resolved - The Confluence service has been fully restored. New content is now displaying correctly in both internal and public searches. Users detecting any further issues should contact the TSC to report them.
Start Time - Friday, February 21, 5:37 PM

End Time - Tuesday, March 25, 11:52 PM

Mar 26, 13:14 CDT
Update - The fix has been applied and dark mode is accessible to all users in Confluence.

Administrators are still working to resolve the issue where newly created articles may not show up in internal search results and newly created public content may not show up in search results.

Mar 19, 15:38 CDT
Update - Administrators have tested and will be applying a fix for our dark mode issues overnight tonight.
Mar 18, 08:05 CDT
Update - Administrators have updated Confluence and internal ISU macros are in a working state. Administrators are working to ensure that both dark mode and light mode themes are accessible to all users and will continue to update them. At this time we recommend that the system remains in light mode. If your system is in dark mode you can use this article to switch to light mode: Toggle to Dark or Light Theme in Confluence

Administrators have also discovered that newly created articles may not show up in internal search results and newly created public content may not show up in search results on Help.IllinoisState.edu.

Mar 7, 14:28 CST
Update - The administrators and vendor continue to work to resolve the issue with the ISU-specific macros. The vendor has confirmed that other organizations are experiencing similar impacts.
Mar 4, 13:09 CST
Identified - Some ISU-specific macros in Confluence are not rendering correctly within the Confluence application. Impacted macros include the ISU Card, and ISU Accordion macros, among others. Public content available on Help.IllinoisState.edu is unaffected. Administrators are aware and are working toward a resolution.

Start Time - Friday, February 21, 5:37 PM

Workarounds - No workarounds are currently available.

Feb 27, 15:58 CST
Resolved - The Ansible Automation Platform (AAP) service has been fully restored.

Start Time - Wednesday, March 26, 3:00 AM

End Time - Wednesday, March 26, 11:13 AM

Mar 26, 11:23 CDT
Identified - The Ansible Automation Platform (AAP) is currently unavailable at this time. Administrators are working with the vendor to restore service following extended maintenance.

Start Time - Wednesday, March 26, 3:00 AM

Workarounds - No workarounds are currently available.

Mar 26, 07:46 CDT
Completed - Kuali maintenance has concluded ahead of schedule. All services are available.

Scheduled End Time - Wednesday, March 26, 10:00 AM

Actual End Time - Wednesday, March 26, 10:00 AM

Mar 26, 10:11 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 08:00 CDT
Scheduled - The following HR-adjacent Kuali applications will be unavailable during the scheduled maintenance:

• Hiring Requests
• Out of Cycle Pay Increases
• Remote Work Agreements

Start Time - Wednesday, March 26, 8:00 AM

End Time - Wednesday, March 26, 12:00 PM

Workarounds - No workarounds will be available.

Mar 25, 13:45 CDT
Completed - The scheduled maintenance has been completed.
Mar 26, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:00 CDT
Scheduled - The Ansible Automation Platform (AAP) will be unavailable or intermittently unavailable during the maintenance window.

Start Time - Tuesday, March 25, 11:00 PM

End Time - Wednesday, March 26, 3:00 AM

Workarounds - No workarounds will be available.

Mar 25, 09:07 CDT
Mar 25, 2025
Completed - The scheduled maintenance has been completed.
Mar 25, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 19:00 CDT
Scheduled - Microsoft Configuration Manager (ConfigMgr) will be unavailable during the maintenance window.

Start Time - Tuesday, March 25, 7:00 PM

End Time - Tuesday, March 25, 10:00 PM

Workarounds - No workarounds will be available.

Mar 24, 15:14 CDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025
Completed - The scheduled maintenance has been completed.
Mar 23, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 17:00 CDT
Scheduled - Campus Solutions will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal

Start Time - Friday, March 21, 5:00 PM

End Time - Sunday, March 23, 12:00 PM

Workarounds - No workarounds will be available.

Mar 17, 08:32 CDT
Completed - The scheduled maintenance has been completed.
Mar 23, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:00 CDT
Scheduled - The iPeople system will remain up throughout the maintenance window, however, some internal processes and data lookups, such as My.IllinoisState and the ISU App may experience slight delays.

Start Time - Friday, March 21, 10:00 PM

End Time - Sunday, March 23, 10:00 AM

Workarounds - If delays are encountered, please be patient or try again later.

Mar 17, 08:56 CDT
Mar 22, 2025
Completed - The scheduled maintenance has been completed.
Mar 22, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 21:00 CDT
Scheduled - The Cherwell vendor will be performing maintenance. During the maintenance period, the Cherwell desktop and web clients, as well as the ITHelp portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService), may have intermittent availability.

Start Time - Friday, March 21, 9:00 PM

End Time - Saturday, March 22, 3:00 AM

Workarounds - No workarounds will be available.

Mar 17, 09:33 CDT
Mar 21, 2025
Mar 20, 2025
Completed - The scheduled maintenance has been completed.
Mar 20, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 08:00 CDT
Scheduled - The following services will be unavailable in the Uptown Galleries during the maintenance window:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Thursday, March 20, 8:00 AM

End Time - Thursday, March 20, 10:00 AM

Workarounds - No workarounds will be available.

Mar 18, 09:24 CDT
Mar 19, 2025