All Systems Operational

Campus Solutions Operational
Canvas Operational
Cognos Reporting Operational
Confluence Operational
Credit Card Payment Processing Operational
Help.IllinoisState.edu Operational
Housing and Dining Portal Operational
iPeople Operational
My.IllinoisState.edu Operational
Network Connectivity Operational
Network Drives & File Storage Operational
Microsoft 365 (Email, OneDrive, & Other Apps) Operational
Phishing Notifications Operational
Redbird Card Operational
ServiceNow Operational
Telephone and Voice Operational
ULID Account Management Operational
uPrint Student Printing Operational
Other IT Services Operational
IT Unit Notifications Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Campus Network Maintenance Sep 13, 2026 07:00-10:00 CDT

Network maintenance is scheduled for Sunday, September 13, 7 AM to 10 AM. The following buildings will experience an outage followed by intermittent degradation for the duration of the maintenance window.

• 308 Kingsley
• CEFCU Arena (Non-data centers)
• Center for Civic Engagement
• College Place Uptown
• Fairchild Hall
• Felmley Hall
• Felmley Science Annex
• Hancock Stadium
• Honors Program Building
• Horton Fieldhouse
• Julian Hall (Non data centers)
• Kauffman Football Building
• Moulton Hall
• Multicultural Center
• Nelson-Smith Building
• Professional Development Annex
• Rachel-Cooper Hall
• Science Lab Building
• Stevenson Hall (Non-data centers)
• Student Accounts Building
• Student Fitness Center and McCormick Hall
• Thomas Metcalf School
• Turner Hall

Start Time - Sunday, September 13, 7:00 AM

End Time - Sunday, September 13, 10:00 AM

Workarounds - No workarounds will be available.
Posted on Sep 09, 2026 - 13:07 CDT

Sep 9, 2026

Pharos (uPrint) Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 07:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 06:30 CDT
Scheduled - Pharos (uPrint) Printing Services will be unavailable during the maintenance window.
Report post-maintenance issues through your normal support channels.

Start Time - Wednesday, September 9, 6:30 AM

End Time - Wednesday, September 9, 7:30 AM

Workarounds - No workarounds will be available.
Sep 3, 09:14 CDT

Sep 8, 2026

ConfigMgr Environment Migration
Completed - The scheduled maintenance has been completed.
Sep 8, 15:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 11:30 CDT
Scheduled - The ConfigMgr environment will be migrated to a new infrastructure platform. During this time, the management console will be offline, preventing administrators from performing standard tasks such as PXE-imaging new devices and deploying software. Additionally, Software Center will be unavailable for installing software and updates on endpoints.

Start Time - Tuesday, September 8, 11:30 AM

End Time - Tuesday, September 8, 3:30 PM

Workarounds - No workarounds will be available.
Aug 27, 13:35 CDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Enterprise File Service Maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 23:54 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 17:00 CDT
Scheduled - File shares hosted on the Enterprise File Service will be intermittently unavailable throughout the weekend. Please close any files you have open that are stored on these shares. These shares are most likely known as an H:\ or Q:\ drive.

Start Time - Friday, September 4, 5:00 PM

End Time - Sunday, September 6, 11:00 PM

Workarounds - No workaround will be available.
Sep 4, 11:13 CDT

Sep 3, 2026

Resolved - Campus Q & H Shared Drives Unavailable
Resolved - Campus Q & H shared drives availability has been restored.

Start Time - Thursday, September 3, 1:55 PM

End Time - Thursday, September 3, 5:03 PM
Sep 3, 18:27 CDT
Update - Administrators continue working toward a resolution.
Sep 3, 15:46 CDT
Investigating - Campus Q & H shared drives are unavailable. Administrators are working to resolve the incident.

Start Time - Thursday, September 3, 1:55 PM

Workarounds - No workarounds are available.
Sep 3, 14:47 CDT
Resolved - IBM Cognos Login Issue
Resolved - Administrators have confirmed the issue has been resolved.

Start Time - Thursday, September 3, 1:55 PM

End Time - Thursday, September 3, 2:21 PM

Workarounds - No workarounds were available.
Sep 3, 14:24 CDT
Investigating - IBM Cognos users may receive an error message when attempting to log in. Administrators are aware of this and are working to resolve it.

Start Time - Thursday, September 3, 1:55 PM

Workarounds - No workarounds are available.
Sep 3, 14:08 CDT

Sep 2, 2026

College of Arts and Sciences I.T. Print Services Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 20:00 CDT
Scheduled - College of Arts and Sciences I.T. will be performing maintenance on a print server. During this maintenance window, students, faculty, and staff will be unable to use printing services managed by the College of Arts & Sciences I.T. (CAS-IT) PaperCut system.

Start Time - Wednesday, September 2, 8:00 PM

End Time - Wednesday, September 2, 10:00 PM

Workarounds - No workaround will be available.
Sep 2, 11:48 CDT
LabStats Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 10:00 CDT
Scheduled - LabStats web portal access and reporting will be temporarily unavailable during the maintenance window. Endpoint client data collected during this window is expected to sync after the host reboots.

Start Time - Wednesday, September 2, 10:00 AM

End Time - Wednesday, September 2, 12:00 PM

Workarounds - No workaround will be available.
Aug 25, 10:00 CDT

Sep 1, 2026

Campus Solutions Census Day Data Lockdown
Completed - The scheduled maintenance has been completed.
Sep 1, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 11:00 CDT
Scheduled - Advisors will be unable to make changes to Student Program/Plan details during the maintenance window.

This affects only Advisors, only this page, and only the ability to make changes. All other aspects of the system should remain up and fully operational.

Start Time - Monday, August 31, 11:00 AM

End Time - Tuesday, September 1, 8:00 AM

Workarounds - No workarounds will be available.
Aug 21, 13:21 CDT
Resolved - My.IllinoisState and ISU Mobile App Performance Degraded
Resolved - Performance across My.IllinoisState.edu and the ISU Mobile App has remained stable, and all systems are operating normally. Active monitoring has concluded.

Start Time - Monday, August 31, 9:42 AM

End Time - Monday, August 31, 11:12 AM
Sep 1, 07:40 CDT
Monitoring - Administrators have resolved the performance issue and have reported services are stable. Students can now reliably view their information in both the ISU Mobile app as well as MY.IllinoisState.edu.

Although services have been restored, administrators will continue to monitor into the afternoon to ensure performance remains stable.
Aug 31, 11:38 CDT
Investigating - Adminstrators are currently investigating an intermittent issue affecting the viewing of certain student account and academic information within the ISU Mobile app and My.IllinoisState.edu.

The following features may or may not display properly or be temporarily unavailable:
• Class schedules
• Grades and academic records
• Financial account balances and billing details
• Account holds
• Personal profile details

Start Time - Monday, August 31, 9:42 AM

Workarounds - Closing the ISU Mobile App and restarting may resolve the issue.
Aug 31, 10:59 CDT
Resolved - Canvas Partial Outage / Degraded Performance
Resolved - This incident has been resolved.
Sep 1, 07:31 CDT
Update - Direct class links to Canvas within My.IllinoisState.edu have been re-enabled.
Aug 31, 15:47 CDT
Update - We are continuing to monitor for any further issues.
Aug 31, 15:37 CDT
Monitoring - Instructure has implemented a fix for the Canvas performance issues and is currently monitoring system stability.

Canvas should now be accessible, but we are keeping this incident active while we monitor performance across campus. If you continue to experience errors or login issues, please report them to the Technology Support Center.

Start Time - Monday, August 31, 12:38 PM

End Time - Monday, August 31, 3:21 PM
Aug 31, 15:37 CDT
Update - Instructure continues to investigate and address performance issues affecting Canvas.

While some users are now able to log in and see improved performance, the incident is not yet resolved. Others remain unable to access the system, and some logged-in users may encounter intermittent errors.

• Temporary Change: To help manage load and reduce errors, the direct Canvas links within the student class schedule in My.IllinoisState.edu have been temporarily disabled. Users should navigate directly to Canvas.IllinoisState.edu.

We will continue to monitor the situation and share updates as Instructure works toward a full resolution.
Aug 31, 14:15 CDT
Update - Instructure is currently investigating widespread performance issues affecting Canvas. Users visiting Canvas.IllinoisState.edu may encounter slow load times or the following error: "This website is under heavy load (request timed out)."

This is a vendor-wide issue not unique to Illinois State University. Instructure has been actively working on a resolution since 12:49 PM today.
Aug 31, 13:07 CDT
Investigating - Students, faculty and staff are reporting slow performance or an inability to log into Canvas.IllinoisState.edu. Administrators are actively working toward identifying the issue.

Start Time - Monday, August 31, 12:38 PM

Workarounds - No workarounds are currently available.
Aug 31, 12:50 CDT

Aug 31, 2026

Resolved - ISU Mobile App - Class Schedule Unavailable
Resolved - Some students may have been unable to view their class schedules in the ISU Mobile App. Administrators have confirmed the issue has been resolved and class schedules are viewable in the app.

Start Time - Sunday, August 30, 10:15 PM

End Time - Monday, August 31, 8:00 AM

Workarounds - No workarounds were available.
Aug 31, 08:46 CDT

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Resolved - Campus Network Partial Outage
Resolved - Wired, wireless and VOIP network services have been fully restored to all affected buildings including Hancock Stadium and Redbird Arena.

Start Time - Friday, August 28, 9:45 AM

End Time - Friday, August 28, 11:55 AM
Aug 28, 12:08 CDT
Update - Network services have been fully restored in the following buildings:
• Kaufmann Football Building
• Nelson Smith Building
Aug 28, 11:25 CDT
Update - Network services have been fully restored in the following building:
• Multicultural Center

The Kaufmann Football Building is also included in this impact and is without network services at this time.
Aug 28, 11:02 CDT
Update - Network services have been fully restored in the following buildings:
• Horton Field House
• Student Accounts Building
• Turner Hall
Aug 28, 10:56 CDT
Update - Administrators have confirmed the issue has been identified and resolved, and services are starting to come back online.
An update will be posted once all services are fully restored.

Turner Hall is also included in list of impacted locations but is reported online at this time.
Aug 28, 10:27 CDT
Identified - The following buildings are without Internet service at this time. This include wired, wireless and VOIP phone services. Administrators are actively working to restore service.

• Redbird Arena
• Hancock Stadium
• Nelson Smith Building
• Horton Field House
• Multicultural Center
• Student Accounts Building

Start Time - Friday, August 28, 9:45 AM

Workarounds - No workarounds are currently available.
Aug 28, 10:05 CDT
Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Aug 28, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 04:00 CDT
Scheduled - Network maintenance is scheduled for Friday, August 28th, 4 AM to 5 AM. All connected devices in the following buildings will experience about a 15-minute outage:

• State Farm Hall of Business
• Old Union
• Office of Residential Life
• S. University Parking Garage
• Center for Performing Arts
• Williams Hall
• Williams Hall Annex
• Center for Visual Arts
• Centennial West
• Centennial East
• University High School
• Campus Recreation Operations
• Marian Kneer Softball Stadium
• Soccer Press Box
• John Green Building
• Bill Waller Parking Services Building
• 711 N Main (Nite Ride)
• University Residence
• Golf Course Pro Shop
• Golf Team Hitting Facility
• Alumni Center
• Duffy Bass Field
• Daily Vidette Building
• Ropp Agriculture Building
• Hudelson Building
• Carter Harris Physical Plant Office
• Carter Harris Physical Plant Shop
• Campus Services Building (Grounds)
• Redbird Adventure Center
• Classroom Building #2 (Weaver's)
• Athletics Indoor Practice Facility
• ORL Laundry Building
• 604 N. Adelaide St. (Firehouse)
• Administrative Building #1
• Activity & Recreation Center
• MFA Studio (Eastland Mall)
• Ewing Manor
• Golf Course Maintenance Shed
• Horticulture Center
• Uptown Station Gallery
• Warehouse 1
• Warehouse 2

Start Time - Friday, August 28, 4:00 AM

End Time - Friday, August 28, 5:00 AM

Workarounds - No workarounds will be available.
Aug 26, 08:54 CDT

Aug 27, 2026

SQL Server Database Maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 18:00 CDT
Scheduled - Standard patch maintenance will be performed on a SQL Server database server. The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment website
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Thursday, August 27, 6:00 PM

End Time - Thursday, August 27, 8:00 PM

Workarounds - No workarounds will be available.
Aug 26, 09:03 CDT
Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 18:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 17:00 CDT
Scheduled - Network maintenance is scheduled for Thursday, August 27th, from 5 PM to 6 PM. During the maintenance window, internet and digital phone service will remain available. However, some analog phone services will be unavailable, and some VPN tunnels may drop and require reconnection. Other users may notice a brief service interruption.

Start Time - Thursday, August 27, 5:00 PM

End Time - Thursday, August 27, 6:00 PM

Workarounds - No workarounds will be available.
Aug 26, 08:47 CDT
Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 04:00 CDT
Scheduled - Network maintenance is scheduled for Thursday, August 27th, 4 AM to 5 AM. All connected devices in the following buildings will experience about a 15-minute outage:

• Fell Hall
• Cook Hall
• Edwards Hall
• Degarmo Hall
• South Campus Power Plant
• Hovey Hall
• Schroeder Hall
• Heating Plant
• Student Services Building
• 211 N. University (ROTC)
• Bone Student Center
• Bowling & Billiards Center
• Milner Library
• 305 N. School (Sustainability)
• 302 N. Normal (Risk Management)
• MCN Simulation Center
• ISU Farm
• Bradley University - Morgan Hall (WCBU)
• MCN Springfield
• College of Engineering

Start Time - Thursday, August 27, 4:00 AM

End Time - Thursday, August 27, 5:00 AM

Workarounds - No workarounds will be available.
Aug 26, 08:42 CDT

Aug 26, 2026

Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 17:00 CDT
Scheduled - Network maintenance is scheduled for Wednesday, August 26th, from 5 PM to 6 PM. During the maintenance window, internet and digital phone service will remain available. However, some analog phone services will be unavailable, and some VPN tunnels may drop and require reconnection. Other users may notice a brief service interruption.

Start Time - Wednesday, August 26, 5:00 PM

End Time - Wednesday, August 26, 6:00 PM

Workarounds - No workarounds will be available.
Aug 25, 15:54 CDT
Listserv Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 17:50 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 16:50 CDT
Scheduled - All Listerv services will be unavailable during the following maintenance window:

Start Time - Wednesday, August 26, 4:50 PM

End Time - Wednesday, August 26, 5:50 PM

Workarounds - No workarounds will be available.
Aug 26, 08:28 CDT
Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 04:00 CDT
Scheduled - Network maintenance is scheduled for Wednesday, August 26th, 4 AM to 5 AM. All connected devices in the following buildings will experience about a 15-minute outage:

• Julian Hall
• Science Lab Building
• Center for Civic Engagement
• Stevenson Hall
• Moultan Hall
• College Place Uptown
• Felmley Hall of Science
• Felmley Science Annex
• Redbird Spirit Shop
• CEFCU Arena
• Student Fitness Center and McCormick Hall
• Hancock Stadium
• Nelson Smith Building
• Kauffman Football Building
• Horton Fieldhouse
• Fairchild Hall
• Rachel Cooper
• Multicultural Center
• Student Accounts Building
• Honors Program Building
• Center for Math, Science and Technology
• Thomas Metcalf School
• Turner Hall
• 308 Kingsley St.

Start Time - Wednesday, August 26, 4:00 AM

End Time - Wednesday, August 26, 5:00 AM

Workarounds - No workarounds will be available.
Aug 25, 15:42 CDT
Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 23:00 CDT
Scheduled - Network maintenance is scheduled for Tuesday, August 25th, from 11 PM to 12 AM. Due to the redundant nature of the system, no outages or degradations are expected.

Start Time - Tuesday, August 25, 11:00 PM

End Time - Tuesday, August 25, 12:00 AM

Workarounds - No workarounds will be available.
Aug 25, 15:19 CDT
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