Get webhook notifications whenever Illinois State University creates an incident, updates an incident, resolves an incident or changes a component status.
Update - The vendor was able to resolve the issue of newer employees being unable to log into Time Clock Plus. All employees are now able to login successfully and report their time worked.
However, now new employees are only able to access Time Clock Plus 24 hours after being added. Additionally, terminated employees continue to erroneously appear in Time Clock Plus. The vendor continues to work towards resolution on these unexpected behaviors.
Dec 15, 2025 - 16:04 CST
Identified - Time Clock Plus users hired since mid-October, are unable to log into Time Clock Plus and are instead met with an error. The error states "You do not have access to any clockable job codes. Please contact your immediate supervisor for assistance."
Supervisors attempting to enter time in TCP on behalf of their employees may find needed job code(s) are absent. Administrators are working with the vendor to address the error and restore service.
Start Time - Monday, December 8, 7:30 AM
Workarounds - Employees should contact their supervisor. Supervisors are advised to manually input employees time into iPeople on employees behalf.
Dec 09, 2025 - 11:22 CST
Campus Solutions
Operational
Canvas
Operational
Cognos Reporting
Operational
Confluence
Operational
Credit Card Payment Processing
Operational
Help.IllinoisState.edu
Operational
Housing and Dining Portal
Operational
iPeople
Operational
My.IllinoisState.edu
Operational
Network Connectivity
Operational
Network Drives & File Storage
Operational
Microsoft 365 (Email, OneDrive, & Other Apps)
Operational
Phishing Notifications
Operational
Redbird Card
Operational
ServiceNow
Operational
Telephone and Voice
Operational
ULID Account Management
Operational
uPrint Student Printing
Operational
Other IT Services
Operational
IT Unit Notifications
Operational
College of Applied Science and Technology
Operational
Completed -
The scheduled maintenance has been completed.
Jan 7, 07:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 06:00 CST
Scheduled -
Colleague maintenance has been scheduled. The system will be unavailable during the upgrade. Users are encouraged to log off 15 minutes before the maintenance begins.
Start Time - Wednesday, January 7, 6:00 AM
End Time - Wednesday, January 7, 7:00 AM
Workarounds - No workarounds will be available.
Jan 6, 08:35 CST
Completed -
The scheduled maintenance has been completed.
Jan 6, 08:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 00:00 CST
Scheduled -
iPeople/HCM services will be unavailable for all or part of the maintenance window due to PeopleSoft maintenance. Impacted services will include:
• iPeople (HCM.IllinoisState) • Timesheet Entry • Employee Self Service
Start Time - January 6, 12:00 AM
End Time - January 6, 8:00 AM
Workarounds - No workaround will be available.
Dec 23, 09:20 CST
Completed -
The scheduled maintenance has been completed.
Jan 5, 08:54 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 1, 10:16 CST
Scheduled -
Due to another system upgrade, Pay/Review (Tuition), My Account, and ePayments will be unavailable during the maintenance window. Students, faculty, and staff may experience issues submitting electronic payments through TouchNet services.
• Impacted resources include: • Make payments • Review charges • Select payment plan • See account balance
Student charges will be viewable once this process is restored.
Start Time - January 1, 1:00 AM
End Time - January 5, 8:00 AM
Workarounds - No workarounds will be available.
Dec 22, 10:20 CST
Completed -
The scheduled maintenance has been completed.
Jan 4, 13:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 2, 17:00 CST
Scheduled -
Students, faculty, and staff will be unable to access Campus Solutions during the following maintenance. Impacted services include the following via My.IllinoisState.edu as well as the ISU mobile app:
• Campus Solutions (CS.IllinoisState) • Student Center • Faculty Center • Class Schedules/To Do List/Hold will not display correctly
Start Time - Friday, January 2, 5:00 PM
End Time - Sunday, January 4, 1:00 PM
Workarounds - No workarounds will be available.
Dec 15, 15:37 CST