Get webhook notifications whenever Illinois State University creates an incident, updates an incident, resolves an incident or changes a component status.
Monitoring - SendTo private messages did not hide the message content if a private message was selected. Administrators have implemented a workaround to resolve this issue. The workaround has also resolved the issue of sending a private message. Private messages can now be sent without an attachment. The vendor has indicated they are intending to provide a permanent fix sometime next week.
Workaround Implemented - Thursday, March 12, 12:07 PM
Mar 12, 2026 - 12:32 CDT
Identified - SendTo may not be able to send Private Messages without an attachment. The vendor has confirmed the issue and a date for a fix is to be determined.
Start Time - Thursday, March 5, 5:55 PM
Workarounds - Add an attachment to the message.
Mar 06, 2026 - 11:27 CST
Campus Solutions
Operational
Canvas
Operational
Cognos Reporting
Operational
Confluence
Operational
Credit Card Payment Processing
Operational
Help.IllinoisState.edu
Operational
Housing and Dining Portal
Operational
iPeople
Operational
My.IllinoisState.edu
Operational
Network Connectivity
Operational
Network Drives & File Storage
Operational
Microsoft 365 (Email, OneDrive, & Other Apps)
Operational
Phishing Notifications
Operational
Redbird Card
Operational
ServiceNow
Operational
Telephone and Voice
Operational
ULID Account Management
Operational
uPrint Student Printing
Operational
Other IT Services
Operational
IT Unit Notifications
Operational
College of Applied Science and Technology
Operational
Resolved -
Microsoft has applied a fix, and users should be able to access the "My Template" icon again.
Start Time - Monday, March 23, 1:40 PM
End Time - Tuesday, March 31, 12:00 PM
Apr 1, 16:36 CDT
Identified -
Microsoft has confirmed that some users are unable to access the "My Template" icon via the Outlook ribbon. Microsoft is investigating the impact and working to resolve the issue.
Start Time - Monday, March 23, 1:40 PM
Workarounds - No workarounds are available.
Mar 24, 16:40 CDT
Resolved -
The MaxIT learning portal, for Ethics and Mandatory Crime Reporting training, has been restored and is available for use.
Start Time - Friday, March 27, 9:20 AM
End Time - Friday, March 27, 11:00 AM
Mar 27, 13:18 CDT
Identified -
The MaxIT learning portal, for Ethics and Mandatory Crime Reporting training, is currently unavailable. Administrators are working with the vendor to restore service.
Start Time - Friday, March 27, 9:20 AM
Workarounds - No workarounds are currently available.
Mar 27, 10:08 CDT
Completed -
The scheduled maintenance has been completed.
Mar 25, 20:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 18:00 CDT
Scheduled -
Standard patch maintenance will be performed on an SQL Server database server. The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:
• AT Report Server • Call Data Records • Facilities iServiceDesk • Facilities Management Condition Assessment web site • Facilities Management Small Scale Drawings • Schlage • Various Campus Solutions Interface ESB jobs • Velocity • Work Order Cost Reports
Start Time - Wednesday, March 25, 6:00 PM
End Time - Wednesday, March 25, 8:00 PM
Workarounds - No workarounds will be available.
Mar 25, 08:44 CDT