Resolved -
Restored services and Cherwell emails continue to function as expected.
Start Time - Wednesday, April 16, 5:00 PM
End Time - Thursday, April 17, 9:40 AM
Apr 17, 15:26 CDT
Monitoring -
Emails sent to create or update customer tickets began processing around 9:40 AM. Emails to customers from within Cherwell are also being sent.
To ensure service stability, administrators continue to monitor and work with the vendor.
Apr 17, 10:43 CDT
Investigating -
Emails sent to create or update customer tickets are currently not being received by the system. Administrators have been contacted.
Emails to customers from within Cherwell are not being sent.
Start Time - Wednesday, April 16, 5:00 PM
Workarounds - No workarounds are currently available.
Apr 17, 08:26 CDT