Illinois State Tech Alerts

Campus Solutions Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 02, 2026 - 17:00 CST
Scheduled - Students, faculty, and staff will be unable to access Campus Solutions during the following maintenance. Impacted services include the following via My.IllinoisState.edu as well as the ISU mobile app:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly

Start Time - Friday, January 2, 5:00 PM

End Time - Sunday, January 4, 1:00 PM

Workarounds - No workarounds will be available.
Jan 2, 2026 17:00 - Jan 4, 2026 13:00 CST
TouchNet Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 01, 2026 - 10:16 CST
Scheduled - Due to another system upgrade, Pay/Review (Tuition), My Account, and ePayments will be unavailable during the maintenance window. Students, faculty, and staff may experience issues submitting electronic payments through TouchNet services.

• Impacted resources include:
• Make payments
• Review charges
• Select payment plan
• See account balance

Student charges will be viewable once this process is restored.

Start Time - January 1, 1:00 AM

End Time - January 5, 8:00 AM

Workarounds - No workarounds will be available.
Jan 1, 2026 10:16 - Jan 5, 2026 17:16 CST
Time Clock Plus (TCP) Performance Degraded
Update - The vendor was able to resolve the issue of newer employees being unable to log into Time Clock Plus. All employees are now able to login successfully and report their time worked.

However, now new employees are only able to access Time Clock Plus 24 hours after being added. Additionally, terminated employees continue to erroneously appear in Time Clock Plus. The vendor continues to work towards resolution on these unexpected behaviors.
Dec 15, 2025 - 16:04 CST
Identified - Time Clock Plus users hired since mid-October, are unable to log into Time Clock Plus and are instead met with an error. The error states "You do not have access to any clockable job codes. Please contact your immediate supervisor for assistance."

Supervisors attempting to enter time in TCP on behalf of their employees may find needed job code(s) are absent. Administrators are working with the vendor to address the error and restore service.

Start Time - Monday, December 8, 7:30 AM

Workarounds - Employees should contact their supervisor. Supervisors are advised to manually input employees time into iPeople on employees behalf.
Dec 09, 2025 - 11:22 CST
Campus Solutions Under Maintenance
Canvas Operational
Cognos Reporting Operational
Confluence Operational
Credit Card Payment Processing Under Maintenance
Help.IllinoisState.edu Operational
Housing and Dining Portal Operational
iPeople Operational
My.IllinoisState.edu Under Maintenance
Network Connectivity Operational
Network Drives & File Storage Operational
Microsoft 365 (Email, OneDrive, & Other Apps) Operational
Phishing Notifications Operational
Redbird Card Under Maintenance
ServiceNow Operational
Telephone and Voice Operational
ULID Account Management Operational
uPrint Student Printing Operational
Other IT Services Operational
IT Unit Notifications Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

iPeople Maintenance Jan 6, 2026 00:00-08:00 CST

iPeople/HCM services will be unavailable for all or part of the maintenance window due to PeopleSoft maintenance. Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - January 6, 12:00 AM

End Time - January 6, 8:00 AM

Workarounds - No workaround will be available.
Posted on Dec 23, 2025 - 09:20 CST

Microsoft Configuration Manager (ConfigMgr) Maintenance Jan 8, 2026 16:30-22:30 CST

Microsoft Configuration Manager (ConfigMgr) may be degraded or unavailable during the maintenance window.

Start Time - Thursday, January 8, 4:30 PM

End Time - Thursday, January 8, 10:30 PM

Workarounds - No workarounds will be available.
Posted on Dec 18, 2025 - 15:22 CST
Jan 2, 2026

Unresolved incident: Campus Solutions Maintenance.

Jan 1, 2026

Unresolved incident: TouchNet Maintenance.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025
SQL Server Database Maintenance
Completed - The scheduled maintenance has been completed.
Dec 23, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 18:00 CST
Scheduled - Standard patch maintenance will be performed on a SQL Server database server. The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment web site
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Tuesday, December 23, 6:00 PM

End Time - Tuesday, December 23, 8:00 PM

Workarounds - No workarounds will be available.
Dec 23, 10:29 CST
Dec 22, 2025
Resolved - Kuali Impact
Resolved - Kuali applications are loading, and the system has been restored.

Start Time - Monday, December 22, 9:38 AM

End Time - Monday, December 22, 12:13 PM
Dec 22, 12:21 CST
Identified - Kuali applications are currently not loading. Administrators are working with the vendor to restore service.

Start Time - Monday, December 22, 9:38 AM

Workarounds - No workarounds are available.
Dec 22, 09:47 CST
Resolved - TouchNet Partial Outage
Resolved - The administrators implemented a temporary workaround on Friday, December 19th, and the issue was resolved. A permanent solution will be applied at a future date.

Start Time - Friday, December 19, 11:00 AM

End Time - Friday, December 19, 4:30 PM
Dec 22, 10:12 CST
Identified - Touchnet Marketplace payments are failing for the services listed below. Administrators are working with necessary parties, include the product vendor, to restore service.

Impacted services include but not limited too:
• Application Fee Payment
• Enrollment Deposit Fee Payment
• CCWeb related functionality
• Some functionality that passes through pay.illinoisstate.edu
• Adding funds to Redbird Card via Credit Card
• Other departmental uStores

Start Time - Friday, December 19, 7:00 AM

Workarounds - No workarounds are currently available.
Dec 19, 10:57 CST
Dec 21, 2025

No incidents reported.

Dec 20, 2025
iPeople Maintenance
Completed - The scheduled maintenance has been completed.
Dec 20, 14:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 17:00 CST
Scheduled - iPeople/HCM services will be unavailable for all or part of the maintenance window due to PeopleSoft maintenance. Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Friday, December 19, 5:00 PM

End Time - Saturday, December 20, 2:00 PM

Workarounds - No workaround will be available.
Dec 12, 13:40 CST
Dec 19, 2025
College of Arts and Sciences I.T. Services Maintenance
Completed - This maintenance has concluded ahead of schedule. All impacted services and devices are now available for use.

Scheduled End Time - Friday, December 19, 5:00 PM

Actual End Time - Friday, December 19, 1:44 PM
Dec 19, 13:58 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 08:00 CST
Scheduled - During the maintenance window, students, faculty, and staff will be unable to access various College of Arts & Sciences I.T. (CAS-IT) services such as CAS-IT managed server shares, printers, license servers, and websites.

A full list of impacted services and potential workarounds can be found at College of Arts and Sciences I.T. Services Maintenance.

Start Time - Wednesday, December 17, 8:00 AM

End Time - Friday, December 19, 5:00 PM

Workarounds - No workarounds will be available.
Dec 8, 10:14 CST
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