Illinois State University Status

Illinois State Tech Alerts

All Systems Operational

Campus Solutions Operational

Canvas Operational

Cherwell ITSM Operational

Cognos Reporting Operational

Credit Card Payment Processing Operational

Help.IllinoisState.edu Operational

Housing and Dining Portal Operational

iPeople Operational

My.IllinoisState.edu Operational

Network Connectivity Operational

Network Drives & File Storage Operational

Office 365 (Email, OneDrive, & Other Apps) Operational

Phishing Notifications Operational

Redbird Card Operational

Telephone and Voice Operational

ULID Account Management Operational

uPrint Student Printing Operational

Other IT Services Operational

IT Unit Notifications Operational

College of Applied Science and Technology Operational

College of Arts and Sciences Operational

College of Business Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Oracle Database Maintenance Apr 19, 2024 15:30-17:00 CDT

Standard database maintenance will be performed. Students, faculty, and staff will be unable to use the following applications and services during the maintenance window:

• ATDBP Production database
• Account Self-service Application
• account.illinoisstate.edu

Start Time - Friday, April 19, 3:30 PM

End Time - Friday, April 19, 5:00 PM

Workarounds - No workarounds will be available.
Posted on Apr 17, 2024 - 12:30 CDT

Cherwell Monthly Vendor Maintenance Apr 19, 2024 20:00 - Apr 20, 2024 02:00 CDT

The Cherwell desktop client, browser client, and ITHelp Portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService) may be unavailable during the following maintenance window:

Start Time - Friday April 19, 2024 at 8:00 PM

End Time - Friday April 20, 2024 at 2:00 AM

Workarounds - No workarounds will be available.
Posted on Apr 12, 2024 - 08:24 CDT

Campus Solutions Maintenance Apr 20, 2024 02:30-05:30 CDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:44 CDT

Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, April 20, 2:30 AM

End Time - Saturday, April 20, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:29 CDT

Credit Card Payment Network Maintenance Apr 25, 2024 00:05-00:30 CDT

The following University credit card services may be unavailable during the maintenance window:

• Wired JetPay/NCR credit card terminals
• PCI-compliant credit card payment laptops/desktops
• Agilon One
• Agresso
• Pay.illinoisstate.edu

Start Time - Thursday, April 25, 12:05 AM

End Time - Thursday, April 25, 12:30 AM

Workarounds - No workarounds will be available.
Posted on Apr 17, 2024 - 12:48 CDT

Canvas Studio Maintenance Apr 29, 2024 01:00-02:00 CDT

Students, faculty, and staff will be unable to use Canvas Studio during the maintenance window. All other functions of Canvas are expected to remain operational.

Start Time - Monday, April 29, 2:00 AM

End Time - Monday, April 29, 3:00 AM

Workarounds - No workarounds will be available.
Posted on Apr 17, 2024 - 12:32 CDT

Campus Solutions Maintenance May 18, 2024 02:30-05:30 CDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:45 CDT

Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, May 18, 2:30 AM

End Time - Saturday, May 18, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:30 CDT

Campus Solutions Maintenance Jun 15, 2024 02:30-05:30 CDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:45 CDT

Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, June 15, 2:30 AM

End Time - Saturday, June 15, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:30 CDT

Campus Solutions Maintenance Jul 20, 2024 02:30-05:30 CDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:46 CDT

Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, July 20, 2:30 AM

End Time - Saturday, July 20, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:30 CDT

Campus Solutions Maintenance Aug 17, 2024 02:30-05:30 CDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:46 CDT

Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, August 17, 2:30 AM

End Time - Saturday, August 17, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:30 CDT

Campus Solutions Maintenance Sep 21, 2024 02:30-05:30 CDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:47 CDT

Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, September 21, 2:30 AM

End Time - Saturday, September 21, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:31 CDT

Campus Solutions Maintenance Oct 19, 2024 02:30-05:30 CDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:48 CDT

Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, October 19, 2:30 AM

End Time - Saturday, October 19, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:31 CDT

Campus Solutions Maintenance Nov 16, 2024 02:30-05:30 CST

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:49 CDT

Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, November 16, 2:30 AM

End Time - Saturday, November 16, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:31 CDT

Campus Solutions Maintenance Dec 21, 2024 02:30-05:30 CST

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:48 CDT

Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, December 21, 2:30 AM

End Time - Saturday, December 21, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:31 CDT

Past Incidents

Apr 18, 2024

Professional Development Annex Building Network Maintenance

Completed - The scheduled maintenance has been completed.
Apr 18, 09:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 08:30 CDT

Scheduled - Network maintenance is scheduled for the Professional Development Annex Building. Students, faculty, and staff will be unable to access campus network resources. Impacted network systems include:

• Campus Wired Network
• Campus Wireless Network
• VoIP Phone Service

Start Time - Thursday, April 18, 8:30 AM

End Time - Thursday, April 18, 9:30 AM

Workarounds - No workarounds will be available.
Apr 15, 15:08 CDT

Resolved - WebTMA Performance Degraded

Resolved - This incident has been resolved.
Apr 18, 09:03 CDT

Update - We are continuing to investigate this issue.
Apr 18, 09:01 CDT

Investigating - WebTMA is currently in a degraded state. Users creating work orders in some scenarios may experience slow performance and periods of the service being unavailable.

Start Time - Wednesday, April 17, 11:24 AM

End Time - Wednesday, April 17, 12:30 PM

Workarounds - There were no workarounds available.
Apr 17, 11:32 CDT

Apr 17, 2024

Resolved - Perceptive Content Outage

Resolved - This incident has been resolved.
Apr 17, 09:40 CDT

Investigating - Users are currently unable to access Perceptive Content. Administrators are investigating.

Start Time - Wednesday, April 17, 8:15 AM CST

End Time - Thursday, April 17, 9:37 AM CST

Workarounds - No workarounds were available.
Apr 17, 08:41 CDT

Apr 16, 2024

Colleague Maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 19:00 CDT

Scheduled - Colleague will be unavailable during the maintenance window. Please save any work and log out of all Colleague sessions prior to the start of maintenance. All user connections will be terminated at the start of the following maintenance window:

Start Time - Tuesday, April 16, 7:00 PM

End Time - Tuesday, April 16, 9:00 PM

Workarounds - No workarounds will be available.
Apr 15, 09:34 CDT

Resolved - College of Arts and Sciences I.T. Supported Websites Outage

Resolved - CAS-IT Administrators have restored the impacted websites and systems as of 8:52 AM.

Start Time - Monday, April 15, 5:10 PM

End Time - Tuesday, April 16, 8:52 AM
Apr 16, 15:53 CDT

Identified - Students, faculty, and staff are unable to access the following College of Arts & Sciences I.T. supported websites and systems:

• CAS-IT hosted websites including the following websites, CAS Syllabus Database, CAS Collaboration System, CAS Internship Posting system, Mind Project, WGLT Audio Clip Downloader, WZND, Water Research, etc.
• biology.illinoisstate.edu/
• casit.illinoisstate.edu
• communication.illinoisstate.edu/
• csd.illinoisstate.edu/
• vanadium.illinoisstate.edu/
• waterresearch.illinoisstate.edu/
• wznd.com/
• Some functions of the CAS Chemical Inventory System , etc.

Start Time - Monday, April 15, 5:10 PM

Workarounds - No workarounds are available.
Apr 15, 17:28 CDT

Apr 15, 2024

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

Database Maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:30 CDT

Scheduled - During the maintenance window CSGold desktop client users will not be able to login. CSGold web client users will be able to login to the application, but will not be able to lookup any information in CSGold. Students will not be able to add money to their redbird card or check their balances.

Start Time - Thursday, April 11, 10:30 PM

End Time - Thursday, April 11, 11:00 PM

Workarounds - No workarounds will be available.
Apr 11, 08:43 CDT

Cognos Maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 12:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 20:00 CDT

Scheduled - IBM Cognos, including all Budget Center reporting, will be unavailable during the following maintenance window:

Start Time - Tuesday, April 9, 8:00 PM

End Time - Thursday, April 11, 12:00 PM

Workarounds - No workarounds will be available.
Apr 9, 14:18 CDT

Parking Garage South Network Maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 10:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 09:00 CDT

Scheduled - Network Maintenance is scheduled for the Parking Garage South location. All network services will be unavailable for the duration of the maintenance window.

Start Time - Thursday, April 11, 9:00 AM

End Time - Thursday, April 11, 10:00 AM

Workarounds - No workarounds will be available.
Apr 9, 09:44 CDT

Oracle Database Maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 10:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 10:00 CDT

Scheduled - Oracle database maintenance will be performed. The following applications and services will either be unavailable or in a degraded state during the maintenance window:

• Hiring Request
• Direct query access to the Enterprise Data Warehouse
• Informatica
• Budget Center

In addition, the following services will be available on April 9th. However, they will not be available on April 10th through the end of the maintenance window.

• Cognos reports

Start Time - Tuesday, April 9, 10:00 AM

Updated End Time - Thursday, April 11, 12:00 PM

Workarounds - No workarounds will be available.
Apr 9, 10:00 CDT

Apr 10, 2024

No incidents reported.

Apr 9, 2024

Resolved Campus Phones Partial Outage

Resolved - The phone impact has been resolved and all services are working as intended.

Start Time - Tuesday, April 9, 8:17 PM

End Time - Tuesday, April 9, 10:24 PM
Apr 9, 22:32 CDT

Identified - Outbound calls from campus phone numbers are not establishing connection at this time. Some inbound calls to campus phone numbers are also impacted. Campus to campus calls appear unaffected at this time.

Start Time - Tuesday, April 9, 8:17 PM

Workarounds - No workarounds are currently available.
Apr 9, 20:35 CDT

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

Resolved - Enterprise Backup Degraded

Resolved - This incident has been resolved.
Apr 5, 15:48 CDT

Identified - The Enterprise Backup service Commvault is currently degraded. Nightly backups of VMware virtual machines are failing, and affected users cannot restore virtual machines via Commvault. Systems administrators and the vendor are working to restore the service.

Start Time - Tuesday, April 2, 8:00 PM

End Time - Thursday, April 4, 9:00 PM

Workarounds - There are no workarounds available.
Apr 4, 10:49 CDT

Apr 4, 2024

Campus Recreation Office (CRO) Network Maintenance

Completed - The scheduled maintenance has been completed.
Apr 4, 16:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 15:30 CDT

Scheduled - Network maintenance is scheduled for CRO. Students, faculty, and staff will be unable to access Campus network resources. Impacted network systems include:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Thursday, April 4, 3:30 PM

End Time - Thursday, April 4, 4:30 PM

Workarounds - No workarounds will be available.
Apr 1, 15:41 CDT

Redbird Adventure Center (RAC) Network Maintenance

Completed - The scheduled maintenance has been completed.
Apr 4, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 14:00 CDT

Scheduled - Network maintenance is scheduled for RAC. Students, faculty, and staff will be unable to access Campus network resources. Impacted network systems include:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Thursday, April 4, 2:00 PM

End Time - Thursday, April 4, 3:00 PM

Workarounds - No workarounds will be available.
Apr 1, 15:43 CDT

Ewing Manor Network Maintenance

Completed - The scheduled maintenance has been completed.
Apr 4, 10:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 09:00 CDT

Scheduled - Network maintenance is scheduled for Ewing Manor. Students, faculty, and staff will be unable to access Campus network resources. Impacted network systems include:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Thursday, April 4, 9:00 AM

End Time - Thursday, April 4, 10:00 AM

Workarounds - No workarounds will be available.
Apr 1, 15:32 CDT

Resolved - Cherwell Outage

Resolved - Students, faculty, and staff were unable to access the IT Help portal (ITHelp.IllinoisState). The Cherwell authentication outage has been resolved. All clients are authenticating users successfully.

Start Time - Thursday, April 4, 4:46 AM

End Time - Thursday, April 4, 5:54 AM
Apr 4, 08:29 CDT

Campus Solutions Maintenance

Completed - The scheduled maintenance has been completed.
Apr 4, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 03:00 CDT

Scheduled - Students, faculty, and staff may be unable to access Campus Solutions during the following maintenance window:

Start Time - Thursday, April 4, 3:00 AM

End Time - Thursday, April 4, 6:00 AM

Workarounds - No workarounds will be available.
Apr 3, 14:44 CDT