Illinois State University Status

Illinois State Tech Alerts

WebTMA Performance Degraded

Identified - WebTMA (includeing iServiceDesk) is experiencing intermittent performance degradation or unavailability. The vendor is actively engaged with Microsoft to resolve. Staff using WebTMA may experience the following:

• 502 Page displays
• Inability to login
• TMA access dropping and coming back
• TMA windows freezing

Start Time - Thursday, August 22, 12:00 PM

Workarounds - Wait a few minutes, refresh your browser and try your operation again.
Aug 23, 2024 - 08:44 CDT

Campus Solutions Operational

Canvas Operational

Cherwell ITSM Operational

Cognos Reporting Operational

Credit Card Payment Processing Operational

Help.IllinoisState.edu Operational

Housing and Dining Portal Operational

iPeople Operational

My.IllinoisState.edu Operational

Network Connectivity Operational

Network Drives & File Storage Operational

Office 365 (Email, OneDrive, & Other Apps) Operational

Phishing Notifications Operational

Redbird Card Operational

Telephone and Voice Operational

ULID Account Management Operational

uPrint Student Printing Operational

Other IT Services Operational

IT Unit Notifications Operational

College of Applied Science and Technology Operational

College of Arts and Sciences Operational

College of Business Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Campus Solutions Maintenance Nov 15, 2024 01:00-08:00 CST

Campus Solutions Maintenance
Campus Solutions will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal

Start Time - Friday, November 15, 1:00 AM

End Time - Friday, November 15, 8:00 AM

Workarounds - No workarounds will be available.
Posted on Nov 08, 2024 - 08:39 CST

Cherwell Vendor Maintenance Nov 15, 2024 21:00 - Nov 16, 2024 07:00 CST

The Cherwell vendor will be performing maintenance. During the maintenance period, the Cherwell desktop and web clients, as well as the ITHelp portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService), may have intermittent availability.

Start Time - Friday, November 15, 9:00 PM

End Time - Saturday, November 16, 7:00 AM

Workarounds - No workarounds will be available.
Posted on Nov 08, 2024 - 08:40 CST

Campus Solutions Maintenance Nov 16, 2024 02:30-05:30 CST

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:49 CDT

Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, November 16, 2:30 AM

End Time - Saturday, November 16, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:31 CDT

College of Arts and Sciences I.T. Services Maintenance Dec 18, 2024 08:00 - Dec 20, 2024 17:00 CST

During the maintenance window students, faculty, and staff will be unable to access various College of Arts & Sciences I.T. (CAS-IT) services such as CAS-IT managed server shares, printers, license servers, and websites.

A full list of impacted services and potential workarounds can be found at College of Arts and Sciences I.T. Services Maintenance.

Start Time - Wednesday, December 18, 8:00 AM

End Time - Friday, December 20, 5:00 PM
Posted on Oct 29, 2024 - 11:53 CDT

Campus Solutions Maintenance Dec 21, 2024 02:30-05:30 CST

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:48 CDT

Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, December 21, 2:30 AM

End Time - Saturday, December 21, 5:30 AM

Workarounds - No workarounds will be available.
Mar 12, 2024 - 10:31 CDT

Past Incidents

Nov 13, 2024

No incidents reported today.

Nov 12, 2024

LabStats Maintenance

Completed - The scheduled maintenance has been completed.
Nov 12, 15:30 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 14:00 CST

Scheduled - LabStats will be unavailable during the maintenance window.

Start Time - Tuesday, November 12, 2:00 PM

End Time - Tuesday, November 12, 3:30 PM

Workarounds - No workarounds will be available.
Nov 12, 08:24 CST

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

iPeople Maintenance

Completed - The scheduled maintenance has been completed.
Nov 1, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 01:00 CDT

Scheduled - iPeople/HCM services will be unavailable for all or part of the maintenance window due to PeopleSoft maintenance. Users logged in during the maintenance window may get disconnected and have to log back in.

Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Friday, November 1, 1:00 AM

End Time - Friday, November 1, 8:00 AM

Workarounds - No workaround will be available.
Oct 22, 11:13 CDT

Oct 31, 2024

SQL Server Database Maintenance

Completed - The scheduled maintenance has been completed.
Oct 31, 20:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 18:00 CDT

Scheduled - Standard patch maintenance will be performed on a SQL database server. The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• Archibus
• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment web site
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Thursday, October 31, 6:00 PM

End Time - Thursday, October 31, 8:00 PM

Workarounds - No workarounds will be available.
Oct 31, 12:46 CDT

Oct 30, 2024

ScreenConnect Maintenance

Completed - The scheduled maintenance has been completed.
Oct 30, 19:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 18:00 CDT

Scheduled - ScreenConnect will be unavailable during the maintenance window.

Start Time - Wednesday, October 30, 6:00 PM

End Time - Wednesday, October 30, 7:00 PM

Workarounds - No workarounds will be available.
Oct 30, 08:05 CDT

Solarwinds Maintenance

Completed - The scheduled maintenance has been completed.
Oct 30, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 13:00 CDT

Scheduled - During the maintenance window, the Solarwinds monitoring tool will be unavailable.

Start Time - Wednesday, October 30, 1:00 PM

End Time - Wednesday, October 30, 3:00 PM

Workarounds - No workarounds will be available.
Oct 29, 16:48 CDT