Illinois State University Status

Illinois State Tech Alerts

Confluence Performance Degraded

Update - The fix has been applied and dark mode is accessible to all users in Confluence.

Administrators are still working to resolve the issue where newly created articles may not show up in internal search results and newly created public content may not show up in search results.
Mar 19, 2025 - 15:38 CDT

Update - Administrators have tested and will be applying a fix for our dark mode issues overnight tonight.
Mar 18, 2025 - 08:05 CDT

Update - Administrators have updated Confluence and internal ISU macros are in a working state. Administrators are working to ensure that both dark mode and light mode themes are accessible to all users and will continue to update them. At this time we recommend that the system remains in light mode. If your system is in dark mode you can use this article to switch to light mode: Toggle to Dark or Light Theme in Confluence

Administrators have also discovered that newly created articles may not show up in internal search results and newly created public content may not show up in search results on Help.IllinoisState.edu.
Mar 07, 2025 - 14:28 CST

Update - The administrators and vendor continue to work to resolve the issue with the ISU-specific macros. The vendor has confirmed that other organizations are experiencing similar impacts.
Mar 04, 2025 - 13:09 CST

Identified - Some ISU-specific macros in Confluence are not rendering correctly within the Confluence application. Impacted macros include the ISU Card, and ISU Accordion macros, among others. Public content available on Help.IllinoisState.edu is unaffected. Administrators are aware and are working toward a resolution.

Start Time - Friday, February 21, 5:37 PM

Workarounds - No workarounds are currently available.
Feb 27, 2025 - 15:58 CST

Campus Solutions Operational

Canvas Operational

Cherwell ITSM Operational

Cognos Reporting Operational

Credit Card Payment Processing Operational

Help.IllinoisState.edu Operational

Housing and Dining Portal Operational

iPeople Operational

My.IllinoisState.edu Operational

Network Connectivity Operational

Network Drives & File Storage Operational

Microsoft 365 (Email, OneDrive, & Other Apps) Operational

Phishing Notifications Operational

Redbird Card Operational

Telephone and Voice Operational

ULID Account Management Operational

uPrint Student Printing Operational

Other IT Services Degraded Performance

IT Unit Notifications Operational

College of Applied Science and Technology Operational

College of Arts and Sciences Operational

College of Business Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 23, 2025

Campus Solutions Maintenance

Completed - The scheduled maintenance has been completed.
Mar 23, 12:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 17:00 CDT

Scheduled - Campus Solutions will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal

Start Time - Friday, March 21, 5:00 PM

End Time - Sunday, March 23, 12:00 PM

Workarounds - No workarounds will be available.
Mar 17, 08:32 CDT

iPeople Maintenance

Completed - The scheduled maintenance has been completed.
Mar 23, 10:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:00 CDT

Scheduled - The iPeople system will remain up throughout the maintenance window, however, some internal processes and data lookups, such as My.IllinoisState and the ISU App may experience slight delays.

Start Time - Friday, March 21, 10:00 PM

End Time - Sunday, March 23, 10:00 AM

Workarounds - If delays are encountered, please be patient or try again later.
Mar 17, 08:56 CDT

Mar 22, 2025

Cherwell Vendor Maintenance

Completed - The scheduled maintenance has been completed.
Mar 22, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 21:00 CDT

Scheduled - The Cherwell vendor will be performing maintenance. During the maintenance period, the Cherwell desktop and web clients, as well as the ITHelp portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService), may have intermittent availability.

Start Time - Friday, March 21, 9:00 PM

End Time - Saturday, March 22, 3:00 AM

Workarounds - No workarounds will be available.
Mar 17, 09:33 CDT

Mar 21, 2025

Mar 20, 2025

Uptown Galleries Network Maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 10:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 08:00 CDT

Scheduled - The following services will be unavailable in the Uptown Galleries during the maintenance window:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Thursday, March 20, 8:00 AM

End Time - Thursday, March 20, 10:00 AM

Workarounds - No workarounds will be available.
Mar 18, 09:24 CDT

Mar 19, 2025

Unresolved incident: Confluence Performance Degraded.

Mar 18, 2025

Commvault Backup and Recovery Maintenance

Completed - The scheduled maintenance has been completed.
Mar 18, 17:15 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 11:15 CDT

Scheduled - Commvault Backup and Recovery operations will be unavailable during the following maintenance window:

Start Time - Tuesday, March 18, 11:00 AM

End Time - Tuesday, March 18, 5:00 PM

Workarounds - No workarounds will be available.
Mar 18, 11:04 CDT

Cognos Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Mar 18, 12:20 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 12:00 CDT

Scheduled - Cognos will be unavailable during the maintenance window.

Start Time - Tuesday, March 18, 12:00 PM

End Time - Tuesday, March 18, 12:20 PM

Workarounds - No workarounds will be available.
Mar 18, 11:53 CDT

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

Williams Hall Network Maintenance

Completed - The scheduled maintenance has been completed.
Mar 13, 19:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 09:00 CDT

Scheduled - Network Maintenance is scheduled for Williams Hall on Thursday March 13th. Wi-Fi will be unavailable or in a degraded state from 9:00 AM – 12:00 PM. All network services (wired, Wi-Fi, VoIP) will be unavailable from 4:30 PM – 7:00 PM.

Wi-Fi Maintenance
Start Time Thursday, March 13, 9:00 AM

End Time Thursday, March 13, 12:00 PM

Workarounds - No workarounds will be available.

All Network Maintenance
Start Time Thursday, March 13, 4:30 PM

End Time Thursday, March 13, 7:00 PM

Workarounds - No workarounds will be available.
Mar 5, 09:09 CST

Cherwell Outage

Resolved - The Cherwell outage has been resolved and users can access the IT Help portal (isu.cherwellondemand.com/cherwellportal) as well as the Cherwell desktop and web clients.

Start Time - Thursday, March 13, 2:30 PM

End Time - Thursday, March 13, 5:25 PM
Mar 13, 17:49 CDT

Identified - Students, faculty, and staff are currently unable to access the IT Help portal (isu.cherwellondemand.com/cherwellportal). IT staff are currently unable to login to the Cherwell desktop and web clients.

Start Time - Thursday, March 13, 2:50 PM

Workarounds - No workarounds are currently available.
Mar 13, 15:05 CDT

Colleague Outage

Resolved - The Colleague impact has been resolved and users can access the Colleague desktop and web clients.

Start Time - Thursday, March 13, 2:30 PM

End Time - Thursday, March 13, 5:25 PM
Mar 13, 17:48 CDT

Identified - Staff are currently unable to login to the Colleague desktop and web clients.

Start Time - Thursday, March 13, 2:47 PM

Workarounds - No workarounds are currently available.
Mar 13, 15:10 CDT

CS Gold Maintenance Extension

Resolved - Administrators have resolved the issue and the CS Gold web client is available.

End Time - Thursday, March 13, 1:30 PM
Mar 13, 16:50 CDT

Identified - The CS Gold Web Client is still unavailable after the maintenance. Administrators are working with the vendor to resolve the issue. There is no estimated restoration time available.

Start Time - Wednesday, March 12, 2:00 PM

Workarounds - No workarounds are available.
Mar 12, 16:06 CDT

Williams Hall Annex Network Maintenance

Completed - The scheduled maintenance has been completed.
Mar 13, 16:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 15:30 CDT

Scheduled - Network maintenance is scheduled for the Williams Hall Annex on Thursday March 13th. All network services (wired, wireless, VoIP) will be unavailable for the duration of the maintenance window.

Start Time Thursday, March 13, 3:30 PM

End Time Thursday, March 13, 4:30 PM

Workarounds - No workarounds will be available.
Mar 5, 09:12 CST

RegistrarForms.IllinoisState.Edu website Maintenance

Completed - The scheduled maintenance has been completed.
Mar 13, 10:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 08:00 CDT

Scheduled - The RegistrarForms.IllinoisState.Edu website will be undergoing maintenance. During this time, applications will be sporadically unavailable. These applications include the following:

• Late Registration
• Course Planning
• Curriculum Forms
• Enrollment Verification
• Facility Request Scheduling
• Final Exam Conflict
• Grade Basis Change
• Incomplete Grades
• Withdraw from University or Class

Start Time - Thursday, March 13, 8:00 AM

End Time - Thursday, March 13, 10:30 AM

Workarounds - No workarounds will be available.
Mar 12, 15:04 CDT

Mar 12, 2025

Storage Network Maintenance - Compellent

Completed - The scheduled maintenance has been completed.
Mar 12, 15:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 11:30 CDT

Scheduled - While no impact is expected, the following service would be most prone to impact during this time frame:
Enterprise File Services (EFS) - specific departmental and user file shares

Start Time - Wednesday, March 12, 11:30 AM

End Time - Wednesday, March 12, 3:00 PM

Workarounds - No workarounds will be available.
Mar 11, 08:56 CDT

CS Gold Maintenance

Completed - The scheduled maintenance has been completed.
Mar 12, 15:01 CDT

Update - Although the desktop client is available, the web client will continue to be unavailable until the revised maintenance end time.

Revised End Time - Wednesday, March 12, 3:00 PM
Mar 12, 13:57 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 08:00 CDT

Scheduled - The CS Gold web and desktop client will be unavailable during the entirety of the maintenance window.

uPrint stations will also be unavailable for printing during the maintenance window.

Start Time - Wednesday, March 12, 8:00 AM

End Time - Wednesday, March 12, 2:00 PM

Workarounds - No workarounds will be available.
Mar 10, 15:51 CDT

Pharos/uPrint Maintenance

Completed - The scheduled maintenance has been completed.
Mar 12, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 12:30 CDT

Scheduled - Pharos/uPrint Printing Services will be unavailable during the following maintenance period.

Start Time - Wednesday, March 12, 12:30 PM

End Time - Wednesday, March 12, 3:00 PM

Workarounds - No workarounds will be available.
Mar 10, 09:03 CDT

Mar 11, 2025

College of Arts and Sciences IT (CAS-IT) Services Maintenance

Completed - The scheduled maintenance has been completed.
Mar 11, 20:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 17:00 CDT

Scheduled - Students, faculty, and staff attempting to access the College of Arts & Sciences I.T. (CAS-IT) services during the datacenter network maintenance on March 11, 2025.

The following services may not be available or may be degraded (slow) during this time:

• CAS-IT server shares including CAS Private Drive (FKA R: Drive), CAS Office Files Drive (FKA S: Drive), CAS Project Drive, CAS Lab Drive, etc.
• Printing to CAS network printers and print management with PaperCut
• License servers for Maple, Intergraph, GE Healthcare, FlexNet, Texas Instruments, Harris Geospatial, WinEdt, EViews, PTC Mathcad, Excelis, Bruker Top Spin, Cambridge Crystallographic Data Centre (CCDC)/ Cambridge Structural Database (CSD), and MaxQDA
• CAS-IT hosted websites, including department websites, CAS Syllabus Database, CAS Collaboration System, CAS Internship Posting system, Mind Project, WGLT Audio Clip Downloader, WZND, Water Research, etc.
• All other CAS-IT hosted servers or services, including CAS-IT remote application server, CSD PnC Remote Web, CSD Cochlear system, Noah 4, OtoAccess, Inception, Newsboss, some functions of the CAS Chemical Inventory System, etc

Start Time - Tuesday, March 11, 5:00 PM

End Time - Tuesday, March 11, 8:00 PM

Workarounds - No workarounds will be available.
Mar 6, 10:13 CST

Datacenter Network Maintenance

Completed - The scheduled maintenance has been completed.
Mar 11, 20:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 17:01 CDT

Scheduled - Network maintenance is scheduled for the Datacenter on Tuesday March 11th. During the maintenance window any servers or appliances without a redundant connection will experience an approximately 30 minute outage.

Start Time Tuesday, March 11, 5:00 PM

End Time Tuesday, March 11, 8:00 PM

Workarounds - No workarounds will be available.
Mar 5, 09:05 CST

Mar 10, 2025

Horton Fieldhouse Network Maintenance

Completed - The scheduled maintenance has been completed.
Mar 10, 18:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 09:00 CDT

Scheduled - Network Maintenance is scheduled for Horton Fieldhouse on Monday March 10th. Wi-Fi will be unavailable or in a degraded state from 9:00 AM – 1:00 PM. All network services (wired, Wi-Fi, VoIP) will be unavailable from 4:30 PM – 6:30 PM.

Wi-Fi Maintenance
Start Time Monday, March 10, 9:00 AM

End Time Monday, March 10, 1:00 PM

Workarounds - No workarounds will be available.

All Network Maintenance
Start Time Monday, March 10, 4:30 PM

End Time Monday, March 10, 6:30 PM

Workarounds - No workarounds will be available.
Mar 5, 09:02 CST

Mar 9, 2025

No incidents reported.