Illinois State Tech Alerts

Monitoring - Multiple systems relying on VPN were unavailable for a period of time this morning as administrators continued to work on necessary VPN network maintenance. If you experienced a disruption during the following time frame, you're systems are now available and stable. Should you have any questions or concerns regarding the disruption of service, please contact the Technology Support Center at 309-438-4357.

Start Time - Friday, September 26, 8:45 AM

End Time - Friday, September 26, 9:25 AM

Sep 26, 2025 - 09:36 CDT
Campus Solutions ? Operational
Canvas ? Operational
Cherwell ITSM ? Operational
Cognos Reporting ? Operational
Credit Card Payment Processing ? Operational
Help.IllinoisState.edu ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Microsoft 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
ServiceNow Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Springfield College of Nursing Network Maintenance Sep 27, 2025 12:00-14:00 CDT

Network Maintenance is scheduled for the Springfield College of Nursing on Saturday September 27th from noon - 2 PM. During the maintenance window, all network services will be unavailable in the Springfield College of Nursing.

Start Time - Saturday, September 27, 12:00 PM

End Time - Saturday, September 27, 2:00 PM

Workarounds - No workarounds will be available.

Posted on Sep 19, 2025 - 11:48 CDT

WGLT/WCBU remote office at Bradley University Network Maintenance Sep 28, 2025 14:00-15:00 CDT

Network Maintenance is scheduled for Sunday, September 28th from 2PM - 3PM at the WGLT/WCBU remote office at Bradley University. During the maintenance window, all network services will be unavailable in the WGLT/WCBU remote office at Bradley University.

Start Time - Sunday, September 28, 2:00 PM

End Time - Sunday, September 28, 3:00 PM

Workarounds - No workarounds will be available.

Posted on Sep 19, 2025 - 12:51 CDT
Sep 27, 2025

No incidents reported today.

Sep 26, 2025
Resolved - Administrators have restored service and software applications are now available within the within the Azure Virtual Desktop (AVD) system.

Start Time - Friday, September 26, 2:23 PM

End Time - Friday, September 26, 11:31 PM

Sep 26, 23:41 CDT
Update - Administrators are working with the vendor towards resolution. Updates will be provided as they become available, but the service may remain unavailable through the evening.
Sep 26, 17:28 CDT
Identified - Software applications, such as SPSS and several others, are unavailable at this time from within the Azure Virtual Desktop (AVD) system. Students may receive an error after the service fails to connect. Administrators are working to restore service.

Start Time - Friday, September 26, 2:23 PM

Workarounds - No workarounds will be available.

Sep 26, 15:06 CDT
Completed - The scheduled maintenance has been completed.
Sep 26, 08:47 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 08:17 CDT
Scheduled - Necessary VPN network maintenance will occur this morning impacting connectivity to a variety of systems and services on campus. This disruption should be momentary as alternate connections are established.
Notably Colleague, WCBU office at Bradley and Springfield College of Nursing among others.

Start Time - Friday, September 26, 8:15 AM

End Time - Friday, September 26, 8:45 AM

Workarounds - No workarounds will be available.

Sep 26, 08:16 CDT
Sep 25, 2025
Completed - The scheduled maintenance has been completed.
Sep 25, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 18:00 CDT
Scheduled - Standard patch maintenance will be performed on a SQL Server database server. The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment web site
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Thursday, September 25, 6:00 PM

End Time - Thursday, September 25, 8:00 PM

Workarounds - No workarounds will be available.

Sep 25, 10:53 CDT
Completed - The scheduled maintenance has been completed.
Sep 25, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 17:45 CDT
Scheduled - Necessary VPN network maintenance will occur this evening impacting connectivity to a variety of systems and services on campus. This disruption should be momentary as alternate connections are established.
Notably Colleague, WCBU office at Bradley and Springfield College of Nursing among others.

Start Time - Thursday, September 25, 5:45 PM

End Time - Thursday, September 25, 8:00 PM

Workarounds - No workarounds will be available.

Sep 25, 17:34 CDT
Resolved - Confluence, including Help.ilstu.edu, service has been restored.

Start Time - Thursday, September 25, 2:47 PM

End Time - Thursday, September 25, 2:59 PM

Sep 25, 15:01 CDT
Identified - Confluence, including Help.ilstu.edu, is currently operating in a degraded state. Administrators are working to restore service.

Start Time - Thursday, September 25, 2:47 PM

Workarounds - No workarounds are currently available.

Sep 25, 14:50 CDT
Sep 24, 2025
Resolved - Confluence, including Help.ilstu.edu, service has been restored.

Start Time - Wednesday, September 24, 3:50 PM

End Time - Wednesday, September 24, 4:01 PM

Sep 24, 16:05 CDT
Investigating - Confluence, including Help.ilstu.edu, is currently unavailable. Administrators are working to restore service.

Start Time - Wednesday, September 24, 3:50 PM

Workarounds - No workarounds are currently available.

Sep 24, 15:58 CDT
Sep 23, 2025
Completed - The scheduled maintenance has been completed.
Sep 23, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 17:30 CDT
Scheduled - Colleague users will be unable to log in during the maintenance window. Please log any issues or questions with your normal support channels.

Start Time - Tuesday, September 23, 5:30 PM

End Time - Tuesday, September 23, 10:00 PM

Workarounds - No workarounds will be available.

Sep 16, 14:41 CDT
Resolved - Administrators have resolved ArcGIS SSO login. Users are now able to login.

Start Time - Tuesday, September 23, 10:41 AM

End Time - Tuesday, September 23, 4:39 PM

Sep 23, 17:35 CDT
Investigating - Users may be unable to log in to ArcGIS. Administrators are aware and working to resolve the impact.

Start Time - Tuesday, September 23, 10:41 AM

Workarounds - No workarounds are available.

Sep 23, 16:38 CDT
Sep 22, 2025
Resolved - Confluence/Help.IllinoisState.edu services have been restored.

Start Time - Monday, September 22, 2:40 PM

End Time - Monday, September 22, 2:50 PM

Workarounds - No workarounds were available.

Sep 22, 14:54 CDT
Investigating - Confluence, including Help.ilstu.edu, is currently operating in a degraded state. Administrators are working to restore service.

Start Time - Monday, September 22, 2:40 PM

Workarounds - No workarounds are currently available.

Sep 22, 14:41 CDT
Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025
Resolved - ScreenConnect (ScreenConnect.IllinoisState.edu) service has been restored.

Start Time - Thursday, September 18, 3:07 PM

Start Time - Thursday, September 18, 3:39 PM

Workarounds - There are no workarounds available.

Sep 18, 16:03 CDT
Identified - ScreenConnect (ScreenConnect.IllinoisState.edu) is currently unavailable. Administrators are working to restore service.

Start Time - Thursday, September 18, 3:07 PM

Workarounds - There are no workarounds available.

Sep 18, 15:33 CDT
Sep 17, 2025

No incidents reported.

Sep 16, 2025
Resolved - This incident has been resolved.
Sep 16, 08:06 CDT
Update - SPSS licensing has been renewed. Users should no longer receive a licensing message when using the software.
Sep 16, 08:06 CDT
Identified - The process of renewing the SPSS license for the upcoming year has taken longer than usual. Users of SPSS may receive a message stating the license has expired, and they will no longer be able to use the software. Campus IT Leaders are aware of the expired license and are working closely with the vendor to get a renewal in place before September 30, 2025.
Sep 10, 16:30 CDT
Sep 15, 2025
Resolved - New license keys have been provided by the vendor and updated in our system. Full access has been restored to all user accounts.

End Time: Monday, September 15th at 8:40 AM

Sep 15, 08:45 CDT
Investigating - Due to a delay in receiving updated licenses, the authenticated login to Confluence is temporarily unavailable.

Help.ilstu.edu is not impacted.

Error:
SAML Single Sign On failed
Please contact your administrator or log in at the login page.
Data Center License is expired.

Start: September 9th

Administrators anticipate a recovery shortly after the opening of business on Monday, 9/15.

Sep 14, 11:50 CDT
Completed - The scheduled maintenance has been completed.
Sep 15, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 00:00 CDT
Scheduled - Students, faculty, and staff will be unable to access Campus Solutions during the following maintenance window. Impacted services include the following, both directly and via My.IllinoisState.edu, as well as the ISU mobile app:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly

Start Time - Monday, Sept 15, 12:00 AM

End Time - Monday, Sept 15, 8:00 AM

Workarounds - No workarounds will be available.

Sep 11, 16:19 CDT
Sep 14, 2025
Sep 13, 2025

No incidents reported.