Illinois State University Status

Illinois State Tech Alerts

Campus Solutions Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 21, 2024 - 02:30 CST

Update - We will be undergoing scheduled maintenance during this time.
Dec 21, 2024 02:30-05:30 CST

Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, December 21, 2:30 AM

End Time - Saturday, December 21, 5:30 AM

Workarounds - No workarounds will be available.
Dec 21, 2024 02:30-05:30 CST

Campus Solutions Operational

Canvas Operational

Cherwell ITSM Operational

Cognos Reporting Operational

Credit Card Payment Processing Operational

Help.IllinoisState.edu Operational

Housing and Dining Portal Operational

iPeople Operational

My.IllinoisState.edu Under Maintenance

Network Connectivity Operational

Network Drives & File Storage Operational

Office 365 (Email, OneDrive, & Other Apps) Operational

Phishing Notifications Operational

Redbird Card Operational

Telephone and Voice Operational

ULID Account Management Operational

uPrint Student Printing Operational

Other IT Services Operational

IT Unit Notifications Operational

College of Applied Science and Technology Operational

College of Arts and Sciences Operational

College of Business Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Bone Student Center Network Maintenance Jan 2, 2025 09:00-19:30 CST

From 9:00 AM to 11:00 AM Thursday January 2 all network services (wired, wireless, VoIP) will be unavailable for the in the following areas of Bone Student Center:

• Basement
• First Floor East and Central
• Second Floor West
• Third Floor East
• Fourth Floor

From 4:30 PM to 7:30 PM Thursday January 2 all network services (wired, wireless, VoIP) will be unavailable for the in the following areas of Bone Student Center:

• First floor West Side
• Second Floor East side

From 9:00 AM to 4:00 PM Thursday January 2 Wi-Fi will be unavailable or degraded throughout the maintenance window. The wired network will continue to function normally for the in the following areas of Bone Student Center:

• Basement
• First Floor

Start Time - Thursday, January 2, 9:00 AM

End Time - Thursday, January 2, 7:30 PM

Workarounds - No workarounds will be available.
Posted on Dec 12, 2024 - 09:17 CST

Bone Student Center Wireless Maintenance Jan 3, 2025 09:00-16:00 CST

Wi-Fi will be unavailable or degraded throughout the maintenance window; the wired network will continue to function normally for the second floor of the Bone Student Center.

Start Time - Friday, January 3, 9:00 AM

End Time - Friday, January 3, 4:00 PM

Workarounds - No workarounds will be available.
Posted on Dec 12, 2024 - 09:21 CST

Bone Student Center Wireless Maintenance Jan 6, 2025 09:00-16:00 CST

Wi-Fi will be unavailable or degraded throughout the maintenance window; the wired network will continue to function normally for the third and fourth floors of the Bone Student Center.

Start Time - Monday, January 6, 9:00 AM

End Time - Monday, January 6, 4:00 PM

Workarounds - No workarounds will be available.
Posted on Dec 12, 2024 - 09:24 CST

Central Login Maintenance Jan 6, 2025 17:00-18:00 CST

Students, faculty, and staff may be unable to login to University online resources via Central Login during the maintenance window. Impacted services include, but are not limited to:

• My.IllinoisState
• Campus Solutions (CS.IllinoisState)
• Canvas
• iPeople
• Student Account Portal

Start Time - Monday, January 6, 5:00 PM

End Time - Monday, January 6, 6:00 PM

Workarounds - No workarounds will be available.
Posted on Dec 16, 2024 - 15:53 CST

Edwards Hall Wi-Fi Network Maintenance Jan 8, 2025 08:00-16:00 CST

Wi-Fi network maintenance is scheduled for Edwards Hall. Wi-Fi will be unavailable or degraded throughout the maintenance window. The wired network will continue to function normally.

Start Time - Wednesday, January 8, 8:00 AM

End Time - Wednesday, January 8, 4:00 PM

Workarounds - No workarounds will be available.
Posted on Dec 10, 2024 - 15:04 CST

Past Incidents

Dec 21, 2024

Cherwell Vendor Maintenance

Completed - The scheduled maintenance has been completed.
Dec 21, 03:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 20, 21:00 CST

Scheduled - The Cherwell vendor will be performing maintenance. During the maintenance period, the Cherwell desktop and web clients, as well as the ITHelp portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService), may have intermittent availability.

Start Time - Friday, December 20, 9:00 PM

End Time - Saturday, December 21, 3:00 AM

Workarounds - No workarounds will be available.
Dec 13, 10:12 CST

Dec 20, 2024

Resolved - Confluence (Help.ilstu.edu) Performance Degraded

Resolved - Confluence (Help.ilstu.edu) performance has been restored.

Start Time - Friday, December 20, 8:00 AM

End Time - Friday, December 20, 3:45 PM
Dec 20, 15:50 CST

Investigating - Confluence is currently in a degraded state and users may be unable to access the application or help.ilstu.edu.

Start Time - Friday, December 20, 8:00 AM

Workarounds - No workarounds are available.
Dec 20, 10:00 CST

College of Arts and Sciences I.T. Services Maintenance

Completed - The College of Arts and Sciences I.T. Services Maintenance was completed at 9:10 AM Friday, December 20th.
Dec 20, 10:08 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 08:01 CST

Scheduled - During the maintenance window students, faculty, and staff will be unable to access various College of Arts & Sciences I.T. (CAS-IT) services such as CAS-IT managed server shares, printers, license servers, and websites.

A full list of impacted services and potential workarounds can be found at College of Arts and Sciences I.T. Services Maintenance.

Start Time - Wednesday, December 18, 8:00 AM

End Time - Friday, December 20, 5:00 PM
Oct 29, 11:53 CDT

Dec 19, 2024

Campus Wi-Fi Network Maintenance

Completed - The scheduled maintenance has been completed.
Dec 19, 19:30 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 16:30 CST

Scheduled - Wi-Fi network maintenance is scheduled for all campus buildings. Wi-Fi will be unavailable for the first thirty minutes of the maintenance window and potentially degraded throughout the remaining maintenance window. The wired network will continue to function normally.

Start Time - Thursday, December 19, 4:30 PM

End Time - Thursday, December 19, 7:30 PM

Workarounds - No workarounds will be available.
Dec 10, 15:03 CST

Degarmo Hall Wi-Fi Network Maintenance

Completed - The scheduled maintenance has been completed.
Dec 19, 16:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 08:30 CST

Scheduled - Wi-Fi network maintenance is scheduled for Degarmo Hall. Wi-Fi will be unavailable or degraded throughout the maintenance window. The wired network will continue to function normally.

Start Time - Thursday, December 19, 8:30 AM

End Time - Thursday, December 19, 4:00 PM

Workarounds - No workarounds will be available.
Dec 10, 15:03 CST

Dec 18, 2024

Schroeder Hall Wi-Fi Network Maintenance

Completed - The scheduled maintenance has been completed.
Dec 18, 16:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 08:00 CST

Scheduled - Wi-Fi network maintenance is scheduled for Schroeder Hall. Wi-Fi will be unavailable or degraded throughout the maintenance window. The wired network will continue to function normally.

Start Time - Wednesday, December 18, 8:00 AM

End Time - Wednesday, December 18, 4:00 PM

Workarounds - No workarounds will be available.
Dec 10, 14:50 CST

Dec 17, 2024

Colleague Maintenance

Completed - The scheduled maintenance has been completed.
Dec 17, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 19:00 CST

Scheduled - Colleague will be unavailable during the maintenance window and users will be unable to log in.

Start Time - Tuesday, December 17, 7:00 PM

End Time - Tuesday, December 17, 9:00 PM

Workarounds - No workarounds will be available.
Dec 13, 08:58 CST

Moulton Hall Wi-Fi Network Maintenance

Completed - The scheduled maintenance has been completed.
Dec 17, 16:30 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 13:00 CST

Scheduled - Wi-Fi network maintenance is scheduled for Moulton Hall. Wi-Fi will be unavailable or degraded throughout the maintenance window. The wired network will continue to function normally.

Start Time - Tuesday, December 17, 1:00 PM

End Time - Tuesday, December 17, 4:30 PM

Workarounds - No workarounds will be available.
Dec 10, 14:38 CST

Resolved - Confluence Performance Degraded

Resolved - Confluence performance has been restored.

Start Time - Wednesday, December 11, 4:15 PM

End Time - Thursday, December 12, 2:30 AM
Dec 17, 08:57 CST

Identified - Confluence is currently in a degraded state and users may be unable to access the application or help.ilstu.edu.

Start Time - Wednesday, December 11, 4:15 PM

Workarounds - No workarounds are available.
Dec 11, 16:31 CST

iPeople Maintenance

Completed - The scheduled maintenance has been completed.
Dec 17, 08:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 01:00 CST

Scheduled - iPeople will be unavailable during the following maintenance window:

Start Time - Tuesday, December 17, 1:00 AM

End Time - Tuesday, December 17, 8:00 AM

Workarounds - No workaround will be available.
Dec 6, 10:10 CST

Student Health Services Point and Click Cloud Migration

Completed - The scheduled maintenance has been completed.
Dec 17, 03:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 17:00 CST

Scheduled - The Student Health Service Point and Click production system, including the Patient Health Portal (isuhealth.illinoisstate.edu) and the PncWeb application, will be unavailable during the cloud migration window.

Start Time - Monday, December 16, 5:00 PM

End Time - Tuesday, December 17, 3:00 AM

Workarounds - No workarounds will be available.
Dec 5, 08:28 CST

Dec 16, 2024

Fell Hall Wi-Fi Network Maintenance

Completed - The scheduled maintenance has been completed.
Dec 16, 16:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 08:30 CST

Scheduled - Wi-Fi network maintenance is scheduled for Fell Hall. Wi-Fi will be unavailable or degraded throughout the maintenance window. The wired network will continue to function normally.

Start Time - Monday, December 16, 8:30 AM

End Time - Monday, December 16, 4:00 PM

Workarounds - No workarounds will be available.
Dec 10, 14:38 CST

Dec 15, 2024

No incidents reported.

Dec 14, 2024

No incidents reported.

Dec 13, 2024

Cook Hall Wi-Fi Network Maintenance

Completed - The scheduled maintenance has been completed.
Dec 13, 12:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 08:00 CST

Scheduled - Wi-Fi network maintenance is scheduled for Cook Hall. Wi-Fi will be unavailable or degraded throughout the maintenance window. The wired network will continue to function normally.

Start Time - Friday, December 13, 8:00 AM

End Time - Friday, December 13, 12:00 PM

Workarounds - No workarounds will be available.
Dec 10, 14:38 CST

Dec 12, 2024

TimeClock Plus Maintenance

Completed - The scheduled maintenance has been completed.
Dec 12, 00:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 21:00 CST

Scheduled - TimeClock Plus users utilizing WebClock may experience intermittent access. Physical clocks will still accept clock in/out punches during the maintenance window.

Start Time - Wednesday, December 11, 9:00 PM

End Time - Thursday, December 12, 12:00 AM

Workarounds - No workarounds will be available.
Dec 9, 15:21 CST

Dec 11, 2024

Resolved - Study Abroad and International Studies Website Outage

Resolved - The vendor for Terra Dotta has restored service. Administrators have confirmed our study abroad websites are accessible.

Start Time - Tuesday, December 10, 3:09 PM

Start Time - Tuesday, December 10, 5:13 PM
Dec 11, 08:16 CST

Identified - The vendor for Terra Dotta is investigating an outage of their services. Users may be unable to access the ISU Study Abroad and International Studies websites.

• https://isssportal.illinoisstate.edu
• https://studyabroadapp.illinoisstate.edu

Start Time - Tuesday, December 10, 3:09 PM

Workarounds - No workarounds are currently available.
Dec 10, 15:21 CST

Dec 10, 2024

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.