Illinois State Tech Alerts

All Systems Operational

Campus Solutions ? Operational
Canvas ? Operational
Cherwell ITSM ? Operational
Cognos Reporting ? Operational
Credit Card Payment Processing ? Operational
Help.IllinoisState.edu ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Microsoft 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CEFCU Arena Wi-Fi Network Maintenance May 19, 2025 09:00-13:00 CDT

CEFCU Arena Wi-Fi network services will be unavailable during the maintenance window. The wired network is unaffected by this maintenance.

Start Time - Monday, May 19, 9:00 AM

End Time - Monday, May 19, 1:00 PM

Workarounds - No workarounds will be available.
Posted on May 14, 2025 - 11:13 CDT

CEFCU Arena Network Maintenance May 19, 2025 17:00-19:00 CDT

The following services will be unavailable in the CEFCU Arena during the maintenance window:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Monday, May 19, 5:00 PM

End Time - Monday, May 19, 7:00 PM

Workarounds - No workarounds will be available.
Posted on May 14, 2025 - 11:14 CDT

Colleague Maintenance May 20, 2025 18:00-20:15 CDT

Colleague will be unavailable during the following maintenance window.

Start Time - Tuesday, May 20, 6:00 PM

End Time - Tuesday, May 20, 8:15 PM

Workarounds - No workarounds will be available.
Posted on May 14, 2025 - 08:24 CDT

Student Accounts Building Network Maintenance May 22, 2025 08:00-09:30 CDT

The following services will be unavailable in the Student Accounts Building during the maintenance window:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Thursday, May 22, 8:00 AM

End Time - Thursday, May 22, 9:30 AM

Workarounds - No workarounds will be available.
Posted on May 14, 2025 - 11:15 CDT
May 18, 2025

No incidents reported today.

May 17, 2025
Cherwell Vendor Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 21:00 CDT
Scheduled - The Cherwell vendor will be performing maintenance. During the maintenance period, the Cherwell desktop and web clients, as well as the ITHelp portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService), may have intermittent availability.

Start Time - Friday, May 16, 9:00 PM

End Time - Saturday, May 17, 3:00 AM

Workarounds - No workarounds will be available.
May 12, 08:16 CDT
May 16, 2025
Resolved - Listserv Outage
Resolved - Listserv.ilstu.edu services have been restored.

Start Time - Thursday, May 15, 9:45 PM

End Time - Friday, May 16, 2:14 PM

Workarounds - No workarounds were available.
May 16, 14:33 CDT
Investigating - Listserv.ilstu.edu is currently offline and unavailable.

Start Time - Thursday, May 15, 9:45 PM

Workarounds - No workarounds are currently available.
May 15, 22:11 CDT
May 15, 2025
Kuali Scheduled Outage
Completed - The scheduled maintenance has been completed.
May 15, 14:20 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 13:50 CDT
Scheduled - Action items from Kuali will be disabled in My.IllinoisState.edu and unavailable during the following timeframe.

Start Time - Thursday, May 15, 1:50 PM

End Time - Thursday, May 15, 2:20 PM

Workarounds - No workarounds will be available.
May 14, 09:26 CDT
Ropp Agricultural Building Network Maintenance
Completed - The scheduled maintenance has been completed.
May 15, 09:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 08:00 CDT
Scheduled - The following services will be unavailable in the Ropp Agricultural Building during the maintenance window:

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Thursday, May 15, 8:00 AM

End Time - Thursday, May 15, 9:30 AM

Workarounds - No workarounds will be available.
May 14, 11:16 CDT
College of Arts and Sciences Services Maintenance
Completed - College of Arts and Sciences maintenance has concluded ahead of schedule.
May 15, 08:46 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:00 CDT
Scheduled - During the maintenance window students, faculty, and staff will be unable to access various College of Arts & Sciences I.T. (CAS-IT) services such as CAS-IT managed server shares, printers, license servers, and websites. A full list of impacted services and potential workarounds can be found at College of Arts and Sciences I.T. Services Maintenance

Start Time - Wednesday, May 14, 8:00 AM

End Time - Thursday, May 15, 5:00 PM
May 1, 14:24 CDT
May 14, 2025
May 13, 2025

No incidents reported.

May 12, 2025
Campus Wi-Fi Network Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 17:00 CDT
Scheduled - Campus network maintenance is expected to disrupt wireless service from approximately 5:00 - 5:30 PM making the wireless network unavailable at that time. Intermittent or degraded wireless service through the end of the maintenance window is possible.

Campus wired network and VOIP phone services will continue to function normally.

Start Time - Monday, May 12, 5:00 PM

End Time - Monday, May 12, 8:00 PM

Workarounds - No workarounds will be available.
May 7, 09:14 CDT
Residential Life Building Network Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 15:00 CDT
Scheduled - The Office of Residential Life building network services will be unavailable during the maintenance window as follows:

• Wireless Network - Unavailable 3:00 - 6:00 PM
• Wired Network - Unavailable 4:30 - 6:00 PM
• VOIP Phone Service - Unavailable 4:30 - 6:00 PM

Start Time - Monday, May 12, 3:00 PM

End Time - Monday, May 12, 6:00 PM

Workarounds - No workarounds will be available.
May 7, 08:41 CDT
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Resolved - Microsoft SharePoint Partial Outage
Resolved - The Microsoft SharePoint impact has been resolved by the vendor.

Start Time - Friday, May 9, 2:55 PM

End Time - Friday, May 9, 4:35 PM
May 9, 16:40 CDT
Update - Some users are unable to access Microsoft SharePoint sites. ISU has contacted Microsoft and continues to monitor the impact as Microsoft controls the availability of the service.
May 9, 16:00 CDT
Identified - Microsoft SharePoint is experiencing an outage as SharePoint sites are inaccessible at this time. ISU is monitoring the impact as the impact is affecting other Microsoft customers as well.

Start Time - Friday, May 9, 2:55 PM

Workarounds - No workarounds are currently available.
May 9, 15:08 CDT
iPeople Maintenance
Completed - The scheduled maintenance has been completed.
May 9, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 23:00 CDT
Scheduled - Users won't be able to log in during the maintenance window and will be disconnected. Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Thursday, May 8, 11:00 PM

End Time - Friday, May 9, 8:00 AM

Workarounds - No workarounds will be available.
Apr 29, 08:00 CDT
May 8, 2025
SQL Server Database Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 18:00 CDT
Scheduled - The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment web site
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Thursday, May 8, 6:00 pm

End Time - Thursday, May 8, 8:00 pm

Workarounds - No workarounds will be available.
May 8, 10:38 CDT
May 7, 2025
Cognos Maintenance
Completed - The scheduled maintenance has been completed.
May 7, 12:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 12:15 CDT
Scheduled - Cognos will be unavailable for approximately 15 min today for a service restart.

Start Time - Wednesday, May 7, 12:15 PM

End Time - Wednesday, May 7, 12:30 PM

Workarounds - No workarounds are currently available.
May 7, 12:05 CDT
Campus Solutions Maintenance
Completed - The scheduled maintenance has been completed.
May 7, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:00 CDT
Scheduled - During the maintenance window Campus Solutions will be unavailable, including lookups such as MyIllinoisState.edu and the ISU phone App.

Start Time - Tuesday, May 6, 11:00 PM

End Time - Wednesday, May 7, 8:00 AM

Workarounds - No workarounds will be available, however lookups to Campus Solutions should work after 7:00 AM.
May 2, 14:36 CDT
May 6, 2025
Nelson Smith Building Wi-Fi Network Maintenance
Completed - The scheduled maintenance has been completed.
May 6, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 13:00 CDT
Scheduled - Nelson Smith Building Wi-Fi will be unavailable during maintenance. The wired network will continue functioning normally.

Start Time - Tuesday, May 6, 1:00 PM

End Time - Tuesday, May 6, 4:00 PM

Workarounds - No workarounds will be available.
Apr 30, 10:27 CDT
May 5, 2025
Nelson Smith Building Network Maintenance
Completed - The scheduled maintenance has been completed.
May 5, 19:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 16:30 CDT
Scheduled - The following network services will be unavailable in the Nelson Smith Hall Building during the maintenance period.

• Campus Wired Network
• Campus Wireless Network
• VOIP Phone Service

Start Time - Monday, May 5, 4:30 PM

End Time - Monday, May 5, 7:30 PM

Workarounds - No workarounds will be available.
Apr 30, 10:26 CDT
May 4, 2025

No incidents reported.

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