Illinois State University Status

Illinois State Tech Alerts

All Systems Operational

Campus Solutions Operational

Canvas Operational

Cherwell ITSM Operational

Cognos Reporting Operational

Credit Card Payment Processing Operational

Help.IllinoisState.edu Operational

Housing and Dining Portal Operational

iPeople Operational

My.IllinoisState.edu Operational

Network Connectivity Operational

Network Drives & File Storage Operational

Office 365 (Email, OneDrive, & Other Apps) Operational

Phishing Notifications Operational

Redbird Card Operational

Telephone and Voice Operational

ULID Account Management Operational

uPrint Student Printing Operational

Other IT Services Operational

IT Unit Notifications Operational

College of Applied Science and Technology Operational

College of Arts and Sciences Operational

College of Business Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 20, 2025

No incidents reported today.

Jan 19, 2025

Resolved - Cherwell Outage

Resolved - Cherwell services have been restored.

Start Time - Sunday, January 19, 11:49 AM

End Time - Sunday, January 19, 2:03 PM
Jan 19, 14:12 CST

Identified - Students, faculty, and staff are currently unable to access the IT Help portal (isu.cherwellondemand.com/cherwellportal). IT staff are currently unable to login to the Cherwell desktop and web clients. Administrators are working toward a resolution.

Start Time - Sunday, January 19, 11:49 AM

Workarounds - No workarounds are currently available.
Jan 19, 12:14 CST

Jan 18, 2025

Cherwell Vendor Maintenance

Completed - The scheduled maintenance has been completed.
Jan 18, 03:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 21:00 CST

Scheduled - The Cherwell vendor will be performing maintenance. During the maintenance period, the Cherwell desktop and web clients, as well as the ITHelp portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService), may have intermittent availability.

Start Time - Friday, January 17, 9:00 PM

End Time - Saturday, January 18, 3:00 AM

Workarounds - No workarounds will be available.
Jan 13, 09:47 CST

Jan 17, 2025

Resolved - Canvas To Do List and Calendar

Resolved - The issue has been resolved for impacted users.

Start Time - Tuesday, January 14, 9:00 PM

End Time - Friday, January 17, 11:05 AM
Jan 17, 15:48 CST

Update - Select users may continue to experience issues seeing To Do List and/or Calendar information in Canvas. Administrators continue to work with the vendor to resolve the matter. Students experiencing this issue should contact the Technology Support Center at 309-438-4357 to report their experience.
Jan 16, 15:22 CST

Identified - Some users may not see items in Canvas on their To Do List or their Calendar. Administrators are aware and working with the vendor to resolve the impact.

Start Time - Tuesday, January 14, 9:00 PM

Workarounds - No workarounds are available.
Jan 15, 16:01 CST

Campus Solutions Maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 07:15 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 01:00 CST

Scheduled - Campus Solutions will be mostly unavailable during the maintenance window, including lookups to Campus Solutions such as from My.IllinoisState and the ISU phone application.

Start Time - Friday, January 17, 1:00 AM

End Time - Friday, January 17, 7:15 AM

Workarounds - No workarounds will be available.
Jan 15, 07:34 CST

Jan 16, 2025

Jan 15, 2025

Jan 14, 2025

No incidents reported.

Jan 13, 2025

Resolved - Confluence/Help.IllinoisState.edu Performance Degraded

Resolved - Confluence services, including Help.IllinoisState.edu, have been restored.

Start Time - Monday, January 13, 9:01 AM

End Time - Monday, January 13, 10:56 AM
Jan 13, 11:04 CST

Identified - Confluence, including Help.IllinoisState.edu, is experience degraded performance. Administrators are working to restore performance.

Start Time - Monday, January 13, 9:01 AM

Workarounds - No workarounds are available.
Jan 13, 09:18 CST

Jan 12, 2025

Resolved - Confluence/Help.IllinoisState.edu Outage

Resolved - Confluence/Help.IllinoisState.edu services have been restored.

Start Time - Sunday, January 12, 6:04 PM

End Time - Sunday, January 12, 6:20 PM
Jan 12, 18:25 CST

Identified - Confluence, including Help.ilstu.edu, are currently functioning in a degraded state. Administrators are working to restore service.

Start Time - Sunday, January 12, 6:04 PM

Workarounds - No workarounds are available.
Jan 12, 18:13 CST

Resolved - Cherwell Outage

Resolved - Cherwell services have been restored.

Start Time - Sunday, January 12, 11:34 AM

End Time - Sunday, January 12, 12:20 PM
Jan 12, 12:30 CST

Identified - Students, faculty, and staff are currently unable to access the IT Help portal (isu.cherwellondemand.com/cherwellportal). IT staff are currently unable to login to the Cherwell desktop and web clients.

Start Time - Sunday, January 12, 11:34 AM

Workarounds - No workarounds are currently available.
Jan 12, 11:45 CST

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

Wireless Certificate Maintenance

Completed - The scheduled maintenance has been completed.
Jan 9, 10:15 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 10:00 CST

Scheduled - Apple devices may prompt users to trust the new wireless certificate following the maintenance. Apple users who are unable to connect following the maintenance, and do not receive the prompt, may be required to “forget” the ISUNet network and then reconnect. No impact is expected for Windows devices.

Start Time - Thursday, January 9, 10:00 AM

End Time - Thursday, January 9, 10:15 AM

Workarounds - No workarounds will be available.
Jan 7, 14:11 CST

Jan 8, 2025

Edwards Hall Wi-Fi Network Maintenance

Completed - The scheduled maintenance has been completed.
Jan 8, 16:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 08:00 CST

Scheduled - Wi-Fi network maintenance is scheduled for Edwards Hall. Wi-Fi will be unavailable or degraded throughout the maintenance window. The wired network will continue to function normally.

Start Time - Wednesday, January 8, 8:00 AM

End Time - Wednesday, January 8, 4:00 PM

Workarounds - No workarounds will be available.
Dec 10, 15:04 CST

Jan 7, 2025

Kuali Maintenance

Completed - Maintenance has successfully concluded ahead of schedule. Affected applications are now available.
Jan 7, 11:06 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 09:00 CST

Scheduled - The following apps will be unavailable during the maintenance period.

• Hiring Requests
• Out of Cycle Pay Increases
• Remote Work Agreements

Start Time - Tuesday, January 7, 9:00 AM

End Time - Tuesday, January 7, 12:00 PM

Workarounds - No workarounds will be available.
Jan 7, 08:05 CST

iPeople Maintenance

Completed - The scheduled maintenance has been completed.
Jan 7, 07:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 01:00 CST

Scheduled - iPeople/HCM services will be unavailable for all or part of the maintenance window due to PeopleSoft maintenance. Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Tuesday, January 7, 1:00 AM

End Time - Tuesday, January 7, 7:00 AM

Workarounds - No workarounds will be available.
Jan 6, 08:42 CST

Jan 6, 2025

Central Login Maintenance

Completed - The scheduled maintenance has been completed.
Jan 6, 18:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 17:00 CST

Scheduled - Students, faculty, and staff may be unable to login to University online resources via Central Login during the maintenance window. Impacted services include, but are not limited to:

• My.IllinoisState
• Campus Solutions (CS.IllinoisState)
• Canvas
• iPeople
• Student Account Portal

Start Time - Monday, January 6, 5:00 PM

End Time - Monday, January 6, 6:00 PM

Workarounds - No workarounds will be available.
Dec 16, 15:53 CST

Bone Student Center Wireless Maintenance

Completed - The scheduled maintenance has been completed.
Jan 6, 16:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 09:00 CST

Scheduled - Wi-Fi will be unavailable or degraded throughout the maintenance window; the wired network will continue to function normally for the third and fourth floors of the Bone Student Center.

Start Time - Monday, January 6, 9:00 AM

End Time - Monday, January 6, 4:00 PM

Workarounds - No workarounds will be available.
Dec 12, 09:24 CST