Illinois State University Status

Illinois State Tech Alerts

All Systems Operational

Campus Solutions Operational

Canvas Operational

Cognos Reporting Operational

Confluence Operational

Credit Card Payment Processing Operational

Help.IllinoisState.edu Operational

Housing and Dining Portal Operational

iPeople Operational

My.IllinoisState.edu Operational

Network Connectivity Operational

Network Drives & File Storage Operational

Microsoft 365 (Email, OneDrive, & Other Apps) Operational

Phishing Notifications Operational

Redbird Card Operational

ServiceNow Operational

Telephone and Voice Operational

ULID Account Management Operational

uPrint Student Printing Operational

Other IT Services Operational

IT Unit Notifications Operational

College of Applied Science and Technology Operational

College of Arts and Sciences Operational

College of Business Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 2, 2026

Colleague Maintenance

Completed - The scheduled maintenance has been completed.
Feb 2, 20:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 17:00 CST

Scheduled - Colleague will be unavailable during the maintenance window. Users should log off 15 minutes prior to the change window.

Start Time - Monday, February 2, 5:00 PM

End Time - Monday, February 2, 8:00 PM

Workarounds - No workaround will be available.
Jan 29, 07:59 CST

PeopleSoft iPeople and Campus Solutions Maintenance

Completed - The scheduled maintenance has been completed.
Feb 2, 08:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 00:00 CST

Scheduled - Students, faculty, staff, employees, and retirees logged in during the maintenance window may become disconnected, but should be able to immediately log back in. Impacted services include:

• iPeople
• Campus Solutions (CS.IllinoisState

Student Center, Faculty Center and information available in MY and ISU Mobile app will remain unaffected.

Start Time - Monday, February 2, 12:00 AM

End Time - Monday, February 2, 8:00 AM

Workarounds - If disconnected, log back in immediately.
Jan 28, 10:46 CST

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

Resolved - ULID Account Management Performance Degraded

Resolved - The ULID Account Management self-service portal (Account.IllinoisState) was in a degraded state during the timeframe listed below.
Users experienced an error when attempting to update/change their password. Administrators restored functionality and the ability to update/reset passwords is working.

Start Time - Friday, January 30, 3:20 PM

End Time - Friday, January 30, 4:15 PM

Workarounds - No workarounds are currently available.
Jan 30, 16:57 CST

Resolved - InformaCast Performance Degraded

Resolved - Informacast service have been restored.

Start Time - Thursday, January 29, 6:57 AM

End Time - Thursday, January 29, 2:16 PM
Jan 30, 08:41 CST

Update - We are continuing to work on a fix for this issue.
Jan 29, 13:57 CST

Update - We are continuing to work on a fix for this issue.
Jan 29, 07:50 CST

Identified - Informacast service is currently in a degraded state. Administrators are working with the vendor to restore performance.

Start Time - Thursday, January 29, 6:57 AM

Workarounds - No workarounds are currently available.
Jan 29, 07:37 CST

Campus Solutions Maintenance

Completed - The scheduled maintenance has been completed.
Jan 30, 08:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 00:00 CST

Update - We will be undergoing scheduled maintenance during this time.
Jan 22, 08:44 CST

Scheduled - Students, faculty, and staff will be unable to access Campus Solutions during all or part of the following maintenance. Impacted services include the following via My.IllinoisState.edu as well as the ISU mobile app:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly

Start Time - Friday, January 30, 12:00 AM

End Time - Friday, January 30, 8:00 AM

Workarounds - No workarounds will be available.
Jan 21, 15:07 CST

Jan 29, 2026

Resolved - Time Clock Plus (TCP) Performance Degraded

Resolved - Newly hired employees are able to now access Time Clock Plus once added to the system without a waiting period. Additionally, terminated employees no longer appear Time Clock Plus as designed.

Start Time - Monday, December 8, 7:30 AM

End Time - Wednesday, January 28, 9:00 AM
Jan 29, 10:13 CST

Update - We are continuing to work on a fix for this issue.
Jan 12, 08:08 CST

Update - The vendor was able to resolve the issue of newer employees being unable to log into Time Clock Plus. All employees are now able to login successfully and report their time worked.

However, now new employees are only able to access Time Clock Plus 24 hours after being added. Additionally, terminated employees continue to erroneously appear in Time Clock Plus. The vendor continues to work towards resolution on these unexpected behaviors.
Dec 15, 16:04 CST

Identified - Time Clock Plus users hired since mid-October, are unable to log into Time Clock Plus and are instead met with an error. The error states "You do not have access to any clockable job codes. Please contact your immediate supervisor for assistance."

Supervisors attempting to enter time in TCP on behalf of their employees may find needed job code(s) are absent. Administrators are working with the vendor to address the error and restore service.

Start Time - Monday, December 8, 7:30 AM

Workarounds - Employees should contact their supervisor. Supervisors are advised to manually input employees time into iPeople on employees behalf.
Dec 9, 11:22 CST

Jan 28, 2026

SQL Server Database Maintenance

Completed - The scheduled maintenance has been completed.
Jan 28, 20:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 18:00 CST

Scheduled - Standard patch maintenance will be performed on a SQL Server database server. The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment web site
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Wednesday, January 28, 6:00 PM

End Time - Wednesday, January 28, 8:00 PM

Workarounds - No workarounds will be available.
Jan 28, 09:02 CST

Resolved - Call Center Phone Outage

Resolved - There was an impact in which call centers around the ISU campus may have been unable to log in to Cisco services or receive calls.

The impact has been resolved.

Start Time - Wednesday, January 28, 4:12 PM

End Time - Wednesday, January 28, 4:34 PM
Jan 28, 16:51 CST

Resolved - Campus Wifi Network Partial Outage

Resolved - This incident has been resolved.
Jan 28, 15:21 CST

Monitoring - ISUNet wifi service has been fully restored. Most affected devices will establish re-connection automatically without user intervention.

Start Time - Monday, January 27, 11:00 PM

End Time - Monday, January 27, 9:00 PM
Jan 28, 09:15 CST

Identified - Wifi via ISUNet on campus is not successfully establishing connectivity for some users on campus. Administrators are working to resolve the issue.

Start Time - Monday, January 27, 11:00 PM (approximate)

Workarounds - Users who are able, can use computers physically connected to the campus network such as in campus computer labs.
Jan 28, 08:21 CST

Jan 27, 2026

Resolved - Ellucian Colleague Emergency Maintenance

Resolved - Ellucian Colleague and all aspects of Budget Center have been restored.

Start Time - Tuesday, January 27, 10:11 AM

End Time - Tuesday, January 27, 1:40 PM
Jan 27, 14:03 CST

Update - Cognos-based Budget Center reports are available. Budget Center Transfer App remains unavailable at this time.
Jan 27, 10:42 CST

Update - Ellucian Colleague is available for use, however Budget Center remains unavailable as administrators work to complete maintenance activities.
Jan 27, 10:34 CST

Identified - Ellucian Colleague currently unavailable for emergency maintenance.

Start Time - Tuesday, January 27, 10:11 AM

Workarounds - No workarounds are currently available.
Jan 27, 10:16 CST

Jan 26, 2026

Colleague Maintenance

Completed - The scheduled maintenance has been completed.
Jan 26, 20:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 17:00 CST

Update - We will be undergoing scheduled maintenance during this time.
Jan 22, 09:01 CST

Scheduled - Colleague will be unavailable during the maintenance period. Users should log off by 4:45 PM, 15 minutes prior to the change window.

Start Time - Monday, January 26, 5:00 PM

End Time - Monday, January 26, 8:00 PM

Workarounds - No workarounds will be available.
Jan 22, 08:12 CST

Campus Wireless Network Maintenance

Completed - The scheduled maintenance has been completed.
Jan 26, 10:30 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 10:00 CST

Scheduled - A new wireless certificate will be installed. Some devices, typically Apple, that are not GPO managed or enrolled by SecureW2, will need to trust the new certificate when prompted.

Start Time - Monday, January 26, 10:00 AM

End Time - Monday, January 26, 10:30 AM

Workarounds - No workarounds will be available.
Jan 21, 08:09 CST

Resolved - MaxIT Ethics/Crime Reporting Training Outage

Resolved - MaxIT learning portal, for Ethics and Mandatory Crime Reporting training, service has been restored and available for use.

Actual Start Time - Monday, January 26, 8:35 AM

End Time - Monday, January 26, 10:11 AM

Workarounds - No workarounds are currently available.
Jan 26, 10:17 CST

Identified - Employees are unable to log into MaxIT to access Ethics and Mandatory Crime Reporting training. Administrators are working with the vendor to restore service.

Start Time - Monday, January 26, 9:15 AM

Workarounds - No workarounds are currently available.
Jan 26, 09:35 CST

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

Resolved - Microsoft 365 Services Performance Degraded

Resolved - Microsoft has confirmed this impact has been resolved.

Start Time - Thursday, January 22, 8:06 PM

End Time - Friday, January 23, 8:00 AM

Workarounds - No workarounds were available.
Jan 23, 08:11 CST

Update - We are continuing to investigate this issue.
Jan 22, 20:24 CST

Investigating - Users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services.

Some of the impacted service functions include, but may not be limited to:
• Sending and receiving email through Exchange Online, including notification email from Microsoft Viva Engage as well as subscription email for Microsoft Fabric users. Users may be receiving a "451 4.3.2 temporary server issue" error message when attempting to send or receive email through Outlook.
• Collecting message traces in Exchange Online.
• Searching within SharePoint Online, Microsoft OneDrive, and/or Microsoft Teams.
• Accessing the service portals, including Microsoft Purview, Microsoft Defender XDR, and the Microsoft 365 admin center.
• Creating chats, meetings, teams, channels or adding members in Microsoft Teams. Additionally, some users may be intermittently unable to create breakout rooms or Microsoft Teams live events.
• Receiving presence or location information in Microsoft Teams.
• Existing or new meeting options for Facilitator in Teams may not be honored.
• Applying and managing sensitivity labels, interactive operations on reports, and artifacts with sensitivity labels in Microsoft Fabric.
• Print registration and printer jobs may fail in Universal Print.
• Microsoft ToDo users may experience synchronization issues, which can prevent tasks from updating across devices. Additionally, tasks created in Shared Lists may not appear for collaborators.

Start Time - Thursday, January 22, 8:06 PM

Workarounds - No workarounds are currently available.
Jan 22, 20:23 CST

Jan 22, 2026

Ansible Automation Platform (AAP) Maintenance

Completed - The scheduled maintenance has been completed.
Jan 22, 08:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 06:00 CST

Scheduled - Ansible will be unavailable or intermittently unavailable during the maintenance window.

Start Time - Thursday, January 22, 6:00 AM

End Time - Thursday, January 22, 8:00 AM

Workarounds - No workarounds will be available.
Jan 21, 15:26 CST

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.