Illinois State Tech Alerts

All Systems Operational

Campus Solutions ? Operational
Canvas ? Operational
Cherwell ITSM ? Operational
Cognos Reporting ? Operational
Credit Card Payment Processing ? Operational
Help.IllinoisState.edu ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Microsoft 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ScreenConnect Maintenance Apr 24, 2025 18:00-19:00 CDT

ScreenConnect will be unavailable during the maintenance window.

Start Time - Thursday, April 24, 6:00 PM

End Time - Thursday, April 24, 7:00 PM

Workarounds - No workarounds will be available.
Posted on Apr 22, 2025 - 14:45 CDT

Campus Solutions Maintenance Apr 25, 2025 02:00-07:15 CDT

Campus Solutions will be unavailable for much of the maintenance window, including data lookups such as in My.IllinoisState or the ISU phone app.

Start Time - Friday, April 25, 2:00 AM

End Time - Friday, April 25, 7:15 AM

Workarounds - No workaround will be available.
Posted on Apr 17, 2025 - 08:32 CDT
Apr 23, 2025

No incidents reported today.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025
Cherwell Vendor Maintenance
Completed - The scheduled maintenance has been completed.
Apr 19, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 21:00 CDT
Scheduled - The Cherwell vendor will be performing maintenance. During the maintenance period, the Cherwell desktop and web clients, as well as the ITHelp portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService), may have intermittent availability. 

Start Time - Friday, April 18, 9:00 PM

End Time - Saturday, April 19, 3:00 AM

Workarounds - No workarounds will be available.
Apr 15, 12:40 CDT
Apr 18, 2025
Apr 17, 2025
Resolved - Cherwell ITSM Unable to Send or Receive Email
Resolved - Restored services and Cherwell emails continue to function as expected.

Start Time - Wednesday, April 16, 5:00 PM

End Time - Thursday, April 17, 9:40 AM
Apr 17, 15:26 CDT
Monitoring - Emails sent to create or update customer tickets began processing around 9:40 AM. Emails to customers from within Cherwell are also being sent.

To ensure service stability, administrators continue to monitor and work with the vendor.
Apr 17, 10:43 CDT
Investigating - Emails sent to create or update customer tickets are currently not being received by the system. Administrators have been contacted.

Emails to customers from within Cherwell are not being sent.

Start Time - Wednesday, April 16, 5:00 PM

Workarounds - No workarounds are currently available.
Apr 17, 08:26 CDT
Apr 16, 2025
Resolved - Zoom Outage
Resolved - The vendor has confirmed that the Zoom issue is resolved.

Start Time - Wednesday, April 16, 1:25 PM

End Time - Wednesday, April 16, 3:24 PM
Apr 16, 21:21 CDT
Monitoring - Although Zoom appears to be working for the ISU community, it is possible some users may notice degraded or interrupted performance as the vendor has indicated they continue to investigate some performance issues.
Apr 16, 15:46 CDT
Identified - Zoom is experiencing an outage and is unavailable for use. The problem appears to be affecting multiple customers and locations.

Start Time - Wednesday, April 16, 3:00 PM (reported)

Workarounds - No workarounds are currently available.
Apr 16, 15:09 CDT
Resolved - Cherwell ITSM Unable to Send or Receive Email
Resolved - Ticket creation via emails as well as email communication from Cherwell is working once again.

Start Time - Wednesday, April 16, 1:04 PM

End Time - Wednesday, April 16, 1:50 PM
Apr 16, 15:19 CDT
Investigating - Emails sent to create or update customer tickets are currently not being received by the system. Administrators have been contacted.

Emails to customers from within Cherwell are not being sent.

Start Time - Wednesday, April 16, 1:04 PM

Workarounds - No workarounds are currently available.
Apr 16, 13:57 CDT
Resolved: Cherwell ITSM Unable to Send or Receive Email
Resolved - This incident has been resolved.
Apr 16, 10:01 CDT
Update - Administrators worked with vendor support to restore services. Pending incoming emails that generated tickets have been processed.

Start Time - Wednesday, April 16, 7:39 AM

End Time - Wednesday, April 16, 9:43 AM

Workarounds - No workarounds were available.
Apr 16, 10:01 CDT
Investigating - Emails sent to create or update customer tickets are currently not being received by the system. Administrators have been contacted.

Emails to customers from within Cherwell are not being sent.

Start Time - Wednesday, April 16, 7:39 AM

Workarounds - No workarounds are currently available.
Apr 16, 08:30 CDT
Resolved - Colleague Outage
Resolved - Administrators have resolved the login issues and Colleague is accessible again.

Actual Start Time - Tuesday, April 15, 5:00 PM

End Time - Wednesday, April 16, 8:20 AM
Apr 16, 08:38 CDT
Identified - Staff are currently unable to login to the Colleague desktop and web clients. Administrators are working to restore service.

Start Time - Wednesday, April 16, 7:30 AM

Workarounds - No workarounds are currently available.
Apr 16, 07:41 CDT
Apr 15, 2025

No incidents reported.

Apr 14, 2025
Colleague Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 15:00 CDT
Scheduled - Colleague will be undergoing infrastructure maintenance as part of ongoing efforts to improve system performance. Colleague will be unavailable for use during the maintenance period.

• If you rely on Colleague during the downtime for any critical tasks, we encourage you to plan ahead and complete any necessary actions prior to the start of the maintenance window.
• For any urgent inquiries or assistance during this period, please contact Colleague Support at 309-438-2270.

Start Time - Monday, April 14, 3:00 PM

End Time - Monday, April 14, 11:00 PM

Workarounds - No workarounds will be available.
Apr 9, 09:36 CDT
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
Resolved - Cherwell ITSM Unable to Send or Receive Email
Resolved - Administrators worked with vendor support to restore services. Pending incoming emails that generated tickets have been processed. Emails sent from tickets to customers after approximately 11:00 AM that were not processed during the outage will not be processed. Additional review will be completed and communication on impact scope will be provided as needed.

Start Time - Friday, April 11, Approx 11:00 AM

End Time - Friday, April 11, Approx 12:00 PM
Apr 11, 12:32 CDT
Identified - Emails sent to create or update customer tickets are currently not being received by the system. Administrators have been contacted.

Emails to customers from within Cherwell are not being sent.

Start Time - Friday, April 11, 11:15 AM

Workarounds - No workarounds are currently available.
Apr 11, 11:49 CDT
Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

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