Current Alerts

System Alert

System Alert

Account Management Scheduled Maintenance

The Identity Access Management system will be deployed starting on Sunday July 27th, 2014 at 8:00 AM with an estimated ending time of 8:00 PM on the same day.

During this time account management services will be unavailable.  This includes:

-          ULID Activation

-          Managing your password

-          Managing your security questions

-          Email forwarding

Show Technical Information

Technical Information

The Identity Access Management system will be deployed starting on Sunday July 27th, 2014 at 8:00 AM with an estimated ending time of 8:00 PM on the same day.

During this time account management services will be unavailable.  This includes:

-          ULID Activation

-          Managing your password

-          Managing your security questions

-          Email forwarding

Latest Update

The service window has been extended to Monday July 28th, 2014 at 10:00 AM.

Phishing Alert

Phishing Alert

Phishing: Admin Notification (Your mailbox is almost full) !!!

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [1364] How to recognize phishing emails targeting Illinois State University.

Your mailbox is almost full.

 

285MB

300MB

Current size

 

Maximum size

Please take steps to reduce your mailbox size at once so that you can continue to send and receive emails.
 
If you are faculty, staff, student or an outlook user, the Email Archiving (Evault) service is available to you. Evault allows you to save space on your Exchange mailbox by archiving your old emails, folders, calendar items,protects your mailbox against phishing and more. Archiving is done automatically on a nightly basis, and archived items are easily accessible if you need to view them.

- Due to latest Exchange upgrade against phishing,the mail Evault service is compulsory to all Exchange mailbox users.
- Kindly click here on Email Archiving (Evault) service and login to the Evault service portal to avoid mailbox suspension.
- Evault will be completed automatically and your mailbox quota will be reduced as soon as you login to the Evault service portal.
- Kindly forward this message to all Exchange users/friends on your list.
 

 

ITS Help Desk

ADMIN TEAM

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Upcoming Alerts

Upcoming System Alert

System Alert

BMC Service Desk Express (Magic) Maintenance

Maintenance has been scheduled for BMC Service Desk Express on Wednesday July 30th, 2014 from 6:00 am to 7:00 am. BMC Service Desk Express, both the core product and Support Incidents, will be unavailable during this time.

Show Technical Information

Technical Information

Maintenance has been scheduled for BMC Service Desk Express on Wednesday July 30th, 2014 from 6:00 am to 7:00 am. During this time the Gozer server will be migrated.  BMC Service Desk Express, both the core product and Support Incidents, will be unavailable during this time.

Upcoming System Alert

System Alert

Mainframe Scheduled Maintenance

In preparation for the August weekend activities to migrate Campus Solutions to production, several tables on the Mainframe will be changed to read-only.  The preliminary time frame will begin at 6:00 pm, Friday, August 1.  The tables impacted are Biographic/Demographic data for students, faculty and staff.  Data in these tables will be viewable, but will not be able to be updated during this timeframe.  It is anticipated that the tables will be changed back to full access by noon on Saturday August 2. 

The Mainframe tables that will be changed to read-only are:

SIS.TADDR

SIS.TDEMO

SIS.TETHNIC_TRACKING

SIS.TGRACERT

SIS.TNAMES

UNV.TSSNUID

The Mainframe applications that will be impacted by this change are:

Additional Housing Maintenance

Address Maintenance

Admission Application

APRS Alternative Program Records System

Auxiliary Credit Maintenance

Course Registration Maintenance

Degree Audit Catalog/GE Maintenance

Demographic Maintenance

FICE Maintenance

Graduation Application

Graduation Application Maintenance

Health History Maintenance

Honors Maintenance

Housing Residency Maintenance

International Student Maintenance

LEAP EMPLID Maintenance

Name Maintenance

New Start Maintenance

Non-Monetary Delinquency Maintenance

Oasis Academic Advisement

Parking Charge Maintenance

Preview Maintenance

Probation Maintenance

Second Semester Room Change

Student Catalog and General Education Maintenance

Student Term Additional Maintenance

Transcript Hold Maintenance

Transcript Maintenance

UID Assignment

UID-SSN Maintenance

Other key applications impacted by this change are: 

iPeople – None of the employee Biographic updates will be reflected on Saturday. All updates will continue Sunday August 3rd.

My Illinois State – None of the employee or staff biographic modules will function.

Welcome to ISU – No new signups or updates of application to Welcome2ISU.

Communications will be sent as soon as the Mainframe tables are changed to full access.  Every effort will be made to minimize the time needed to have the tables in a read-only mode.  

Show Technical Information

Technical Information

In preparation for the August weekend activities to migrate Campus Solutions to production, several tables on the Mainframe will be changed to read-only.  The preliminary time frame will begin at 6:00 pm, Friday, August 1.  The tables impacted are Biographic/Demographic data for students, faculty and staff.  Data in these tables will be viewable, but will not be able to be updated during this timeframe.  It is anticipated that the tables will be changed back to full access by noon on Saturday August 2. 

The Mainframe tables that will be changed to read-only are:

SIS.TADDR

SIS.TDEMO

SIS.TETHNIC_TRACKING

SIS.TGRACERT

SIS.TNAMES

UNV.TSSNUID

The Mainframe applications that will be impacted by this change are:

Additional Housing Maintenance

Address Maintenance

Admission Application

APRS Alternative Program Records System

Auxiliary Credit Maintenance

Course Registration Maintenance

Degree Audit Catalog/GE Maintenance

Demographic Maintenance

FICE Maintenance

Graduation Application

Graduation Application Maintenance

Health History Maintenance

Honors Maintenance

Housing Residency Maintenance

International Student Maintenance

LEAP EMPLID Maintenance

Name Maintenance

New Start Maintenance

Non-Monetary Delinquency Maintenance

Oasis Academic Advisement

Parking Charge Maintenance

Preview Maintenance

Probation Maintenance

Second Semester Room Change

Student Catalog and General Education Maintenance

Student Term Additional Maintenance

Transcript Hold Maintenance

Transcript Maintenance

UID Assignment

UID-SSN Maintenance

Other key applications impacted by this change are: 

iPeople – None of the employee Biographic updates will be reflected on Saturday. All updates will continue Sunday August 3rd.

My Illinois State – None of the employee or staff biographic modules will function.

Welcome to ISU – No new signups or updates of application to Welcome2ISU.

Communications will be sent as soon as the Mainframe tables are changed to full access.  Every effort will be made to minimize the time needed to have the tables in a read-only mode.  

Upcoming System Alert

System Alert

ReggieNet Maintenance

ReggieNet maintenance has been scheduled for Wednesday, August 13th from 12:00 AM to 11:59 PM in order to upgrade the system.  The outage will last most of the day but full performance is expected to be restored before 11:59 PM that evening.

Show Technical Information

Technical Information

Reggienet down for maintenance Wednesday, August 13th

The Production Reggienet system is scheduled to be down for maintenance on Wednesday, August 13th at 12:00 AM to 11:59 PM(CST) .  The Reggienet system will be down as we upgrade the system to version 2.9.4.  This outage is expected to last most of day and we plan on bringing the system up before 11:59 pm that evening after an all clear is posted.

For more information on this Reggienet upgrade please go to: https://support.anisakai.com/entries/59486557-ANI-Sakai-CLE-2-9-4-Maintenance-Release-Notes

Expired Alerts

Expired System Alert

System Alert

Enterprise Application Maintenance

Maintenance has been scheduled for various enterprise applications at 11:00 pm tonight, July 25th 2014. The following applications may experience degraded performance during the maintenance:

 

- tools.illinoisstate.edu

- Budget Wizard *

- Hiring Request Form *

- PPT Trainer

- Mindflash authentication

- Contract Creator

- Cardinal Court and Off-Campus Dining Contract

- Redbird Card back-end

- Veteran's Shopping Sheet *

- Oasis *

- Call List

- HR Contract Generation

- Service Catalog

- JAMS Lookup

 

* note: this maintenance is scheduled outside the normal operating hours

Show Technical Information

Technical Information

As of Friday, July 25th at 11pm a semi-urgent scheduled maintenance will be performed by ION for the following applications which could cause performance degradation of:

 

- tools.illinoisstate.edu

- Budget Wizard *

- Hiring Request Form *

- PPT Trainer

- Mindflash authentication

- Contract Creator

- Cardinal Court and Off-Campus Dining Contract

- Redbird Card back-end

- Veteran's Shopping Sheet *

- Oasis *

- Call List

- HR Contract Generation

- Service Catalog

- JAMS Lookup

 

Additional Details:  Server prod-app01.bits.illinoisstate.edu is being rebooted

* note: this maintenance is scheduled outside the normal operating hours

Expired System Alert

System Alert

CAS-IT Web Server Outage

The issue is resolved.  All CAS-IT hosted websites should be fully functional.  

Show Technical Information

Technical Information

CAS-IT is experiencing an unplanned outage with our primary web server.  Administrators are aware of the issue and working on a resolution.  

Expired System Alert

System Alert

iPeople Performance Degraded

The performance issues with iPeople have been resolved.

Show Technical Information

Technical Information

iPeople is currently experiencing degraded performance. Some staff may not be able to access it or may experience extreme slowness if they log in successfully. The system administrators have been notified and are working to resolve the issue.