Current Alerts

No Alerts

No alerts have been reported at this time

If you are experiencing problems, you can contact the Technology Support Center in one of the following ways:

Upcoming Alerts

Upcoming System Alert

System Alert

Cherwell Hosted Environment Maintenance

Who is Impacted: All Cherwell Desktop Client, Browser Client, and IT Help Portal users.

What is Impacted: The hosting vendor will be performing maintenance on the Cherwell ITSM tool. During the maintenance period, users may experience intermittent availability of services.

Start Time: Friday, November 16, 9:00 PM CST

End Time: Saturday, November 17, 3:00 AM CST

Workaround: There are no workarounds available.

Upcoming System Alert

System Alert

Touchnet Maintenance

Who is Impacted: Students, faculty, and staff.

What is Impacted: The following TouchNet services will be unavailable during the maintenance window:

  • Application Fee Payment
  • Enrollment Deposit Fee Payment
  • Graduation Fee Payment
  • Advancement Donations and Giving
  • CCWeb related functionality
  • Any functionality that passes through pay.illinoisstate.edu
  • Adding funds to Redbird Card
  • TouchNet payment balance inquiries.

Start Time: Wednesday, November 21, 2:00 AM CST

End Time: Wednesday, November 21, 6:00 AM CST

Workarounds: No workarounds will be available.

Upcoming System Alert

System Alert

StarRez Maintenance

Who is Impacted: Students and staff.

What is Impacted: During the maintenance window, the StarRez web and desktop clients, as well as the Housing & Dining portal, may experience periods of unavailability.

Start Time: Saturday, November 24, 6:00 PM CST

End Time: Saturday, November 24, 9:00 PM CST

Workarounds: Users who are disconnected, or who are unable to access StarRez resources, may attempt to login again.

Upcoming System Alert

System Alert

College of Arts & Sciences IT Annual Services Maintenance

Who is impacted: Students, faculty, and staff attempting to access the College of Arts & Sciences I.T. (CAS-IT) services during the maintenance window.

What is Impacted: CAS-IT is planning an annual maintenance window, during which all of our services will be unavailable. The annual maintenance window will begin on 12/19/18 at 8:00 a.m. (Wednesday after grades are due) and is anticipated to end approximately on 12/21/18 (Friday) at 5:00 p.m. The following services will not be available during this time:

  • CAS-IT network shares including Casfiles Private Drive (R:), Casfiles01 Departmental File Shares (S:), Cas-ProjShare for temporary projects, Instructor folders, Public folders, hand-in folder, Vidette Files, and others
  • Printing to CAS network printers and print management with PaperCut
  • License servers for MATLAB, ArcGIS, Maple, Intergraph, GE Healthcare, FlexNet, Texas Instruments, Harris Geospatial, EViews, Excelis, Bruker Top Spin
  • CAS-IT hosted websites including department websites, CAS URG system, CAS Budget system, CAS Internship Posting system, CAS WordPress, Mind Project, WZND, Water Research, etc.
  • All other CAS-IT hosted servers or services including PSC Observation System, Noah, CAS-IT remote application server, Inception, etc.
  • Faculty/Staff/GA computers (These computers may restart as a result of centrally pushed updates)

Digital Measures Activity Insight will not be impacted by this planned maintenance and faculty may still enter teaching, research, and service information. However, this direct link to the login page may be required: http://www.digitalmeasures.com/login/ilstu/faculty

The following services are not impacted by this CAS-IT maintenance, however other posted IT alerts may apply; About.IllinoisState.edu, OU Campus department websites, Budget Wizard, Datatel, Office 365, or other University-wide services will not be impacted by this maintenance.

If you experience any trouble with these CAS-IT supported services after this special maintenance window, please first attempt to restart your computer. If the problem persists, please contact the Technology Support Center at (309) 438-4357, by email at SupportCenter@IllinoisState.edu, or by logging into the self-service website at https://ITHelp.IllinoisState.edu to report the issue.

 

A full list of all CAS-IT scheduled maintenance windows is available on our website.  

 

Start Time: Wednesday, December 19th, 2018 at 8:00 AM CST 

End Time: Friday, December 21st, 2018 at 5:00 PM CST 

Workarounds: Copy files from any needed servers to your local computer ahead of the maintenance window. Websites will show a temporary page announcing that the servers are under maintenance.

Expired Alerts

Expired System Alert

System Alert

Credit Card Network Maintenance

Who is Impacted: Students, faculty, and staff.

What is Impacted: We will be conducting network maintenance. During the maintenance window, the following resources may be briefly unavailable when accessed via a Sophos RED device:

  • Credit Card Terminals
  • T2 Parking
  • Agilon
  • Agresso
  • Pay.IllinoisState.edu (Touchnet Redirect)
  • Paciolan

Start Time: Monday, November 12, 9:00 PM CST

End Time: Tuesday, November 13, 12:00 AM (midnight) CST

Workarounds: No workarounds will be available.

Expired Network Alert

Network Alert

Campus VPN Maintenance

Update: Maintenance has been completed with all dependent services restored.

End Time: Sunday, November 11, 8:15 AM CST