Illinois State Tech Alerts

All Systems Operational
Campus Solutions ? Operational
Canvas ? Operational
Cherwell ITSM ? Operational
Cognos Reporting ? Operational
Credit Card Payment Processing ? Operational
Help.IllinoisState.edu ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Office 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Campus Solutions Maintenance Mar 21, 2024 23:00 - Mar 22, 2024 08:00 CDT
Students, faculty, and staff will be unable to access Campus Solutions during the following maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)

Start Time - Thursday, March 21, 11:00 PM

End Time - Friday, March 22, 8:00 AM

Workarounds - No workarounds will be available.

Posted on Mar 18, 2024 - 09:26 CDT
Campus Solutions Maintenance Apr 20, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:44 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, April 20, 2:30 AM

End Time - Saturday, April 20, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:29 CDT
Campus Solutions Maintenance May 18, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:45 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, May 18, 2:30 AM

End Time - Saturday, May 18, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:30 CDT
Campus Solutions Maintenance Jun 15, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:45 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, June 15, 2:30 AM

End Time - Saturday, June 15, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:30 CDT
Campus Solutions Maintenance Jul 20, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:46 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, July 20, 2:30 AM

End Time - Saturday, July 20, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:30 CDT
Campus Solutions Maintenance Aug 17, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:46 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, August 17, 2:30 AM

End Time - Saturday, August 17, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:30 CDT
Campus Solutions Maintenance Sep 21, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:47 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, September 21, 2:30 AM

End Time - Saturday, September 21, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:31 CDT
Campus Solutions Maintenance Oct 19, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:48 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, October 19, 2:30 AM

End Time - Saturday, October 19, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:31 CDT
Campus Solutions Maintenance Nov 16, 2024 02:30-05:30 CST
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:49 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, November 16, 2:30 AM

End Time - Saturday, November 16, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:31 CDT
Campus Solutions Maintenance Dec 21, 2024 02:30-05:30 CST
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:48 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, December 21, 2:30 AM

End Time - Saturday, December 21, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:31 CDT
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 05:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 02:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 14, 08:04 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 14, 08:03 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 14, 07:56 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 10:43 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, March 16, 2:30 AM

End Time - Saturday, March 16, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 10:29 CDT
Completed - The scheduled maintenance has been completed.
Mar 16, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 20:00 CDT
Scheduled - During the maintenance window, the Cherwell desktop client, browser client, and ITHelp Portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService) may be unavailable.

Start Time - Friday March 15, 2024 at 8:00 PM

End Time - Saturday March 16, 2024 at 2:00 AM

Workarounds - No workarounds will be available.

Mar 6, 12:13 CST
Mar 15, 2024
Mar 14, 2024
Resolved - The International Student and Scholar Services and StudyAbroad impact has been resolved.

Start Time - Thursday, March 14, 12:14 PM

End Time - Thursday, March 14, 2:31 PM

Mar 14, 15:34 CDT
Identified - The International Student and Scholar Services and StudyAbroad portal are unavailable due to a vendor impact.

Start Time - Thursday, March 14, 12:14 PM

Workarounds - No workarounds are available.

Mar 14, 13:41 CDT
Mar 13, 2024
Completed - The scheduled maintenance has been completed.
Mar 13, 21:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 19:00 CDT
Scheduled - Colleague will be unavailable during the maintenance window. Please save any work and log out of all Colleague sessions prior to the start of maintenance. All user connections will be terminated at the start of the following maintenance window:

Start Time - Wednesday, March 13, 7:00 PM

End Time - Wednesday, March 13, 9:30 PM

Workarounds - No workarounds will be available.

Mar 12, 15:54 CDT
Completed - The scheduled maintenance has been completed.
Mar 13, 16:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 13:30 CDT
Scheduled - State Farm Hall of Business has scheduled network maintenance for the 3rd and 4th floors. The 3rd and 4th floor classrooms as well as the following rooms will experience wireless degradation: 130, 133. 135, 139, 145, 147, 150, 162, 163.

All network services will be unavailable for the duration of the following maintenance window:

Start Time - Wednesday, March 13, 1:30 PM

End Time - Wednesday, March 13, 4:30 PM

Workarounds - No workarounds will be available.

Mar 7, 09:16 CST
Mar 12, 2024
Completed - The scheduled maintenance has been completed.
Mar 12, 16:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 13:30 CDT
Scheduled - State Farm Hall of Business has scheduled network maintenance for the 1st and 2nd floors. All network services will be unavailable for the duration of the following maintenance window:

Start Time - Tuesday, March 12, 1:30 PM

End Time - Tuesday, March 12, 4:30 PM

Workarounds - No workarounds will be available.

Mar 7, 09:15 CST
Mar 11, 2024
Completed - The scheduled maintenance has been completed.
Mar 11, 16:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 08:00 CDT
Scheduled - State Farm Hall of Business has scheduled network maintenance for the basement. All network services will be unavailable for the duration of the following maintenance window:

Start Time - Monday, March 11, 8:00 AM

End Time - Monday, March 11, 4:30 PM

Workarounds - No workarounds will be available.

Mar 7, 09:14 CST
Completed - The Redbird Card Maintenance was competed earlier than expected. Everything has been validated and all is working again.
Mar 11, 11:07 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 08:00 CDT
Scheduled - During the maintenance window, staff will not be able to login to the CS Gold system. Registers and other devices will continue to run in offline mode until they can reconnect to CS Gold post-upgrade. Vending machines and printing will not run in offline mode. The ability to view information and add money to someone’s Redbird Card will be unavailable until after the maintenance is complete.

Start Time - Monday, March 11, 8:00 AM

End Time - Monday, March 11, 12:00 PM

Workarounds - No workarounds will be available.

Mar 6, 14:40 CST
Completed - The scheduled maintenance has been completed.
Mar 11, 09:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 09:00 CDT
Scheduled - The uPrint student printing service may be unavailable for all or part of the maintenance window.

Start Time - Monday, March 11, 9:00 AM

End Time - Monday, March 11, 9:30 AM

Workarounds - No workaround will be available.

Mar 8, 13:58 CST
Mar 10, 2024
Completed - The scheduled maintenance has been completed.
Mar 10, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 08:00 CDT
Scheduled - No impact is expected during the maintenance window. However, all campus internet connections may experience brief outages and/or performance degradation during the following maintenance window:

Start Time - Sunday, March 10, 8:00 AM

End Time - Sunday, March 10, 5:00 PM

Workarounds - No workarounds will be available.

Mar 7, 10:06 CST
Resolved - Cherwell services have been restored.

Start Time - Sunday, March 10, 8:36 AM

End Time - Sunday, March 10, 9:42 AM

Mar 10, 09:50 CDT
Identified - Students, faculty, and staff are currently unable to access the IT Help portal (ITHelp.IllinoisState). IT staff are currently unable to login to the Cherwell desktop and web clients.

Start Time - Sunday, March 10, 8:36 AM

Workarounds - No workarounds are currently available.

Mar 10, 09:36 CDT
Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024
Completed - The scheduled maintenance has been completed.
Mar 7, 19:48 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 12:48 CST
Scheduled - WebTMA and iServiceDesk will be unavailable during the maintenance period.

Start Time - Wednesday, March 6, 5:00 PM

End Time - Friday, March 8, 8:00 AM

Workarounds - No workarounds will be available. To report maintenance emergencies during the outage period, please call 309-438-5656.

Feb 28, 12:57 CST
Completed - The scheduled maintenance has been completed.
Mar 7, 16:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 14:00 CST
Scheduled - All Warehouse network services (wired, wireless, VoIP) will be unavailable during the following maintenance window:

Start Time - Thursday March 7, 2:00 PM

End Time - Thursday March 7, 4:00 PM

Workarounds - No workarounds will be available.

Mar 5, 14:09 CST
Mar 6, 2024
Mar 5, 2024
Completed - The scheduled maintenance has been completed.
Mar 5, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 18:00 CST
Scheduled - Standard patch maintenance will be performed on a SQL Server database server. Databases will be unavailable during the server reboot. The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• Archibus
• Schlage
• CDRData
• Campus Solutions Interfaces

Start Time - Tuesday, March 5, 6:00 PM

End Time - Tuesday, March 5, 8:00 PM

Workarounds - No workarounds will be available.

Mar 5, 14:37 CST