Current Alerts

System Alert

System Alert

[Resolved] SharePoint Outage

Who is Impacted: Students, faculty, and staff.

What is Impacted: Multiple SharePoint websites campus-wide may be unavailable.

Start Time: Wednesday, July 18, 10:21 AM CDT

Workarounds: No workarounds are available.

Latest Update

Update: Administrators have restored access to all impacted sites and Sharepoint designer.

End Time: Wednesday, July 18th, 11:35 AM (Site Availability) / 1:20 PM (Designer)

Phishing Alert

Phishing Alert

Phishing: info

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.

Dear User,


The safety of your ilstu account is important. 


We're asking users to update their account due to recent security incidents online. While ilstu mail systems were not affected, we will take extra precaution and lock your accounts if not verify within 48 hours.


Please confirm <link>




ilstu Member Team


Upcoming Alerts

Upcoming System Alert

System Alert

Appointment Manager Maintenance

Who is Impacted:  Faculty, staff, and students who use Appointment Manager.

What is Impacted:  Appointment Manager will be upgraded to a new version.  During the maintenance all services will be unavailable.  

Start Time:  Thursday, July 19th, 5:00 PM CT

End Time:  Thursday, July 19th, 8:00 PM CT

Workaround: There are no workarounds available.

Upcoming System Alert

System Alert

RightFax Maintenance

Who is Impacted: RightFax service users

What is Impacted: The following fax lines will be impacted:


  • College of Business:
    • 87343 RightFax SIP - COB_Advising          
    • 85510 RightFax SIP - COB 85510 
    • 88431 RightFax SIP - COB Accounting 88431          
    • 83579 RightFax SIP - COB FIL 83579           
    • 80688 RightFax SIP - COB Support 80688        


  • Financial Aid: 
    • 83755 RightFax SIP - 83755 FAO Prod     


  • Admissions:
    • 83932 RightFax SIP - 83932 Admissions FAX1      
    • 88192 RightFax SIP - 88192 Admissions FAX2        


  • Athletics:
    • 85240 RightFax SIP - 85240 - Athletics    


  • College of Education:
    • 80878 RightFax SIP - DTEP
    • 83813 RightFax SIP - COE_DeansOffice  
    • 81934 RightFax SIP - COE_PipelineUptown          
    • 85014 RightFax SIP - COE_SEDoffice        


  • VPSA (Student Affairs):
    • 87069 RightFax SIP - VPSA


  • Purchasing:
    • 85555 RightFax SIP - COMP_Purchasing


  • Provost:
    • 85602 RightFax SIP - Provost      


  • College Arts and Science:
    • 80152 RightFax SIP - CAS-IT    


  • College of Fine Arts:    
    • 88318 RightFax SIP - CFA_DeansOffice


  • Administrative Technologies:
    • 87658 RightFax SIP - AT_Phone_Team   
    • 80515 RightFax SIP - AT_faxTest
    • 85081 RightFax SIP - COMP_dscarso       
    • 80222 RightFax SIP - RFDefault  


Outbound groups include those listed above, plus:

  • Bone Printing services
  • Foundations
  • AT Endpoint  
  • Chicago Office
  • Redbird Card Office

Start Time:  Friday, July 20th, 2018, 5:00 PM CST

End Time:  Friday, July 20th, 2018, 7:00 PM CST

Upcoming System Alert

System Alert

Cherwell and IT Help Portal Maintenance

Who is Impacted:  All users of the Cherwell Desktop Client, Browser Client, and IT Help Portal

What is Impacted:  The Cherwell ITSM hosted environment will be undergoing maintenance by the vendor.  While the vendor does not anticipate any customers’ service being interrupted for the entire maintenance period, we may experience disruption to our service at any time during the window and up to the full duration.

Start Time: Friday, July 20, 9:00 pm CDT

End Time: Saturday, July 21, 3:00 am CDT

Workarounds:  No workarounds are currently available

Upcoming System Alert

System Alert

ReggieNet Maintenance

Who is Impacted:   Faculty, staff, and students.

What is Impacted:  Our ReggieNet support vendor will be upgrading ReggieNet. During this upgrade all ReggieNet services will be unavailable.

Start Time:  Thursday, July 26th, 4:00 PM CT

End Time:  Thursday, July 26th, 8:00 PM CT

Workarounds:  No workarounds are available. 

Upcoming System Alert

System Alert

Campus Solutions ( Maintenance

Who is Impacted: Faculty, staff, students, and applicants.

What is Impacted: During the maintenance window the Campus Solutions system will be unavailable. Users who are connected may be disconnected. Impacted systems include:

  • Campus Solutions (CS.IllinoisState)
  • Student Center 
  • Faculty Center
  • Online Applications for Admission

Start Time: Thursday, July 26, 11:00 PM CDT

End Time: Friday, July 27, 7:00 AM CDT

Workarounds: No workarounds will be available.

Upcoming System Alert

System Alert

StarRez Maintenance

Who is Impacted: Students and staff.

What is Impacted: During the maintenance window, the StarRez web and desktop clients, as well as the Housing & Dining portal, may experience periods of unavailability.

Start Time: Saturday, July 28, 7:00 PM CDT

End Time: Saturday, July 28, 10:00 PM CDT

Workarounds: Users who are disconnected, or who are unable to access StarRez resources, may attempt to login again.