Current Alerts

No Alerts

No alerts have been reported at this time

If you are experiencing problems, you can contact the Technology Support Center in one of the following ways:

Upcoming Alerts

Upcoming System Alert

System Alert

SSL Certificate Maintenance

Who is Impacted: Campus users using applications that establish LDAP over SSL connections to the Campus LDAP directory.

What is Impacted: There will be a sub second disruption in LDAPs traffic as the SSL certificates are swapped out.  Most applications SSL key and trust stores will not need to be modified as the intermediary and root cert chains of trust are not being changed. Vendors of externally hosted apps that integrated with the campus LDAP directories should be notified about the change.

Start Time: Tuesday, May 29th, 6:00 AM CT

End Time: Tuesday, May 29th, 6:30 AM CT

Workaround: There are no workarounds available.

Upcoming System Alert

System Alert

IBM Cognos Maintenance

Who is Impacted: Enterprise Data Analytics and Faculty/Staff using Cognos for reporting.

What is impacted: No outage is planned for IBM Cognos during the maintenance period, but a brief interruption is expected.  If logged out, users should be able to log back in.

Start Time: Thursday, May 31st, 8:00 AM CDT

End Time: Thursday, May 31st, 10:00 AM CDT

Workaround: There are no workarounds available.

Upcoming System Alert

System Alert

Agilon One Database Maintenance

Who is Impacted: Anyone attempting to make donations via the illinoisstatealumni.org/one/ website. University Advancement staff attempting to perform work in the Agilon One system. 

What is Impacted: The ability to donate as well as the ability to perform work in the Agilon One application and database will be unavailable during the database maintenance.  

Start Time: Thursday, May 31, 2018 at 5:30 PM CDT  

End Time: Thursday, May 31, 2018 at 7:30 PM CDT  

Workarounds: No workarounds will be available.  

Upcoming System Alert

System Alert

Central Login (CAS) and Account Self Service Database Maintenance

Who is Impacted: Faculty, Staff, and Students utilizing Central Login and Account Self Service.

What is Impacted: The following services will be affected:

  • All web applications that utilize Central Login (CAS, Webgate) including, but not limited to:
    • My.Illinoisstate
    • ReggieNet
    • StarRez
  • Account Self Service: Account Creation, Password Changes & Recovery, and Technology Support Center Administrative Views

The following will continue to function during maintenance:

  • University Workstation Login
  • Wifi
  • Office 365
  • Email

Start Time: Saturday, June 9, 2018 at 11:00 PM CT

End Time: Sunday, June 10, 2018 at 1:00 AM CT

Workarounds: The My.Illinoistate portal will provide alternative links to reach Office 365 and ReggieNet.
 

Upcoming System Alert

System Alert

Oracle LEGACYP Database Maintenance

Who is Impacted: Staff members accessing legacy data in the Oracle LEGACYP database.

What is Impacted: The Production Legacy Oracle database will be undergoing maintenance. During this time, applications and users will not be able to connect to the database nor execute queries against the database. Impacted applications include:

  • SQL Developer (for query access to LEGACYP)
  • Some Legacy reports in Cognos

Start Time: Saturday, June 9, 2018 at 11:00 PM CT

End Time: Sunday, June 10, 2018 at 1:00 AM CT

Workarounds: No workarounds will be available.

Upcoming System Alert

System Alert

Credit Card Terminal Processing Vendor Maintenance

Who is Impacted: Users attempting to process credit card transactions via credit card terminals.

What is Impacted: The point of sale credit card transaction processing vendor will be performing maintenance which may impact the ability to process transactions via credit card terminals.   

Start Time: Tuesday, June 12th, 7:00 AM CT

Scheduled End Time: Tuesday, June 12th, 3:00 PM CT

Workaround: There are no workarounds available.

Upcoming System Alert

System Alert

SQL Server Database Maintenance

Who is Impacted: Staff using any of the below listed applications or services.

What is Impacted: The following applications and services will experience multiple outages and possible degraded performance during the planned database maintenance period:

  • Archibus
  • AT Report Server
  • Call Data Records
  • Facilities iServiceDesk
  • Facilities Management Condition Assessment web site
  • Facilities Management Small Scale Drawings
  • Microsoft BitLocker Administration (MBAM)
  • Schlage
  • Various Campus Solutions Interface ESB jobs
  • Velocity (unavailable for the entire maintenance period)
  • WebTMA
  • Work Order Cost Reports

Start Time: Thursday, June 14, 6:00 PM CDT

End Time: Thursday, June 14, 8:00 PM CDT

Workarounds: No workarounds will be available.

Upcoming System Alert

System Alert

Credit Card Terminal Processing Vendor Maintenance

Who is Impacted: Users attempting to process credit card transactions via credit card terminals.

What is Impacted: The point of sale credit card transaction processing vendor will be performing maintenance which may impact the ability to process transactions via credit card terminals.   

Start Time: Wednesday, June 27th, 7:00 AM CT

Scheduled End Time: Wednesday, June 27th, 3:00 PM CT

Workaround: There are no workarounds available.