Current Alerts

System Alert

System Alert

Resolved: WAN Firewall Maintenance

Informational: Maintenance will be performed on the WAN Firewall on Sunday, May 28, 2017. Maintenance will start at 8:00 AM CDT and is expected to take less than two hours. Users should not see any impact as it is a redundant system and they will be updated one at a time.

Latest Update

Maintenance has completed successfully.

Phishing Alert

Phishing Alert

Phishing: Course Error Payment

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.

Please find attached course error payment for review.  

 

<Click to Open Attachment>

System Alert

System Alert

[Resolved] ReggieNet Course Access Performance Degraded

Who is Impacted: Students

What is Impacted: Adding or removing courses is not currently being reflected correctly in ReggieNet.  Students who have enrolled or dropped a course will see the changes in Go.IllinoisState.  The hosting vendor is investigating the cause of this issue.

Start Time: Monday, May 22, 2017

Workarounds: There are no workarounds available. 

Show Technical Information

Technical Information

Infrastructure Incident 132037

Latest Update

Resolved: The ReggieNet vendor has completed maintenance work. Students are now being added and removed from ReggieNet courses as designed.

End Time: Sunday, May 28th

Phishing Alert

Phishing Alert

Phishing: Microsoft Outlook Account Warning!!!

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.

ITS Chief Technology Officer

Your Outlook office account has exceeded it limit and need to be verified you might not be able to receive new emails, If not verified within 24 hours, your account will be blocked. Please click the link below and and verify your account.

CLICK HERE to verify your account.

Regards,
IT Service Provider Team,
Microsoft Outlook Services Team
Copyright 2017
Microsoft Outlook Account Warning!!!

Phishing Alert

Phishing Alert

Phishing: Mailbox Notification.

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.

Hi User,

A new ITS Help Desk account has been created for you.

Click the URL below to activate your account and follow the instruction:


https://account.illinoisstate.edu/centrallogin/CEloA7hbrFdOfN2S

If the above URL does not work try copying and pasting it into your browser. If you continue to have problems, please feel free to contact us.

Thank You,

© 2017 Illinois State University, All Rights Reserved.

Phishing Alert

Phishing Alert

Phishing: Michael Tilford has sent you a message.

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.

 Dear user,

 Michael Tilford has sent you a message.

<Read Now>

 © 2015 Illinois State University

Phishing Alert

Phishing Alert

Phishing: Important message from Illinoisstate Helpdesk

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.

Student & Staffs account

 

Security Alert




Please note that your email access is about to expire. In order for it to remain active, Please use the link below to proceed and recover access to your account.

https://sts.illinoisstate.edu/adfs/ls/?wa=wsignin1.0&wtrealm=urn:federation:MicrosoftOnline&wctx=

 

Phishing Alert

Phishing Alert

Phishing: New Payroll Notification

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.

Dear Student / Employee  

Your Illinois State new payroll application is available to view.

Please use the reference link below to view .   

<Click This Link>  

Illinois State Helpdesk  

Illinois State University.   

Upcoming Alerts

Upcoming System Alert

System Alert

StarRez Web, Admin Portal, and Housing and Dining Portal Maintenance

Who is Impacted: Staff and Students

What is Impacted: The hosting vendor will be performing maintenance on StarRez.  The Housing and Dining portal may experience intermittent issues during maintenance. 

Start Time: Tuesday, May 30, 2017 at 6:00 PM CST

End Time: Tuesday, May 30, 2017 at 10:00 PM CST

Workarounds: Students who experience issues within the Housing and Dining portal may log out and log back in to continue where they left off.  

Upcoming System Alert

System Alert

Database Replication Maintenance

Who is impacted: SQL Server database users.

What is impacted: Applications with databases stored on the SQL Server database servers may be affected; however, most applications should automatically reconnect to their databases following the maintenance.  Applications which use databases on these servers include:  

  • AgProStar (Agriculture)
  • Andover Continuum FACSRV17 (Energy Management)
  • Appointment Manager (Registrar, Advisors)
  • Archibus (Facilities Management)
  • Call Record Data (AT ION)
  • Citrix (various)
  • Computer Lab Usage (TSC)
  • Grants Database (Comptrollers)
  • IDWorks (Comptrollers, Redbird Card)
  • ImageNow (various)
  • ImageSite (Facilities Planning)
  • Metasys (Energy Management)
  • Johnson Controls System (Facilities Management)
  • Pharos Printing (AT Endpoint Support)
  • Prognos (Facilities)
  • RightFax (AT ION)
  • Schlage (Facilities)
  • SCL Intra package handling (Central Receiving)
  • SharePoint (various)
  • Small Scale FAC Drawings (Facilities Planning)
  • SSRS Reporting.ilstu.edu (AT APPS)
  • Velocity (Facilities)
  • Velocity Interfaces (Facilities)
  • VMWare (AT Tech Design)
  • WebTMA (Facilities)  

Start Time: Wednesday, May 31, 2017 at 5:00PM CST

End Time: Wednesday, May 31, 2017 at 7:00PM CST

Show Technical Information

Technical Information

The SQL Server database servers are SYSSRV081/SYSSRV082.

This maintenance is related to Double Take. Double Take database replication has not been working correctly since maintenance was performed for Windows patching last week.  Doug Wood has scheduled time with the Double Take vendor to resolve the issue (the previous May 24 session was not completely successful). 

Expired Alerts

Expired System Alert

System Alert

Oracle Database Maintenance

Who is impacted: Users of the EDWPROD Oracle Database

What is impacted: Applications and users will not be able to connect to the EDWPROD database nor execute queries against the database.  

  This database maintenance outage will affect the following applications:  

  • Enterprise Data & Analytics’ Informatica
  • Enterprise Data & Analytics’ Cognos, used by various departments for business intelligence reporting 

Start Time: Saturday, May 27, 2017 at 10:00AM CST

End Time: Saturday, May 27, 2017 at 2:00PM CST

Workarounds: No known workarounds at this time.

Expired System Alert

System Alert

Williams Hall Power Outage

Who is Impacted: Faculty, Staff, and Students

What is Impacted: Electricity will be shut off in Williams Hall due to maintenance.  As a result wireless, wired, and VoIP connectivity will be unavailable. 

Please know that all red convenience phones located near the buildings exits will remain operational. 

Start Time: Saturday, May 27, 2017 at 7:00 AM CST

End Time: Saturday, May 27, 2017 at 2:00 PM CST

Workarounds: There are no workarounds available.