Current Alerts

Phishing Alert

Phishing Alert

Phishing: Your email Account ( will be shut down

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [1364] How to recognize phishing emails targeting Illinois State University.

Dear (,


Due to transmission of viruses from your account, your account will be permanently deactivated.
In respect to the above, you are urgently required to sanitize your email account with Norton e-mail Scanner; otherwise, your access to email services will be deactivated without warning!


Click here now to scan and sanitize your email account


We are very sorry for the inconveniences this might have caused you and we assure you that everything will return to normal as soon as you have sanitized your email account.



Upcoming Alerts

Upcoming Network Alert

Network Alert

Campus Firewall Upgrade Maintenance

Network maintenance has been scheduled for Sunday, May 31, 2015 between 8:00 am and 12:00 pm.  During this time the campus firewalls will be replaced and upgraded.  A brief campus internet outage will be necessary inside this maintenance window.

Show Technical Information

Technical Information

On Sunday May 31st from 8am-12 pm, Administrative Technologies will be replacing the campus firewalls with new Palo Alto networks next generation firewalls (NGFW).  This work will require an brief campus internet outage with the rest of maintenance window reserved for troubleshooting and fail-over testing. Updates will be posted  via Tech Alert to let the campus know when the maintenance is complete and testing can begin.

These NGFWs will be improve performance, campus bandwidth, and provide new features that enhance ISU’s security posture.  We recommend that all departments that have public facing services (services that are available from off-campus without using VPN), check their public services after the switch.  A tech alert and an additional reminder next week to this listserv will happen before the maintenance occurs.

If you notice any issues after the maintenance or have issues with the maintenance schedule presented, please notify the Technology Support Center.  

Upcoming Network Alert

Network Alert

Network Maintenance

Networking has scheduled maintenance for Sunday May 31st from 9am- 11am. Wireless users connected to ISUnet and ISUresnet may experience downgraded or intermittent performance during the maintenance window.  If you haven't downloaded the certificates already, please refer to the following helpdesk sites to download and install the new wireless certificates:  

To download the new InCommon certs (File Name: InCommon Certs for ISU


How to configure the certificates:



Connect to setup-ISUnet to have the certificates automatically installed and configured.  


Please refer to the previous e-mail (below) that was sent regarding this maintenance in April:  

You may have seen a recent email go out indicating that the campus wireless security certificates will be changing at the end of May.  This cert change is necessary to move away from expiring certificates as well as move over to the new University certificate provider (InCommon).  While users with BYOD devices will need to update their laptops themselves or with your help, it is possible to automatically push out the new certificates in advance on University managed machines.  Attached is a document created by the Endpoint Support team in Administrative Technologies that you can use for reference to create a group policy in Active Directory to push out the certificates.  A link to the certificates can be found below.  


From our internal testing, if Android devices are not configured to trust a specific Certificate Authority, no changes on those devices should be necessary. iOS devices after the change may have a prompt to have the user accept the new certificate.  Please feel free contact the TSC with any additional questions.