Current Alerts

System Alert

System Alert

ReggieNet - Embedded Content 404 Errors Performance Degraded

The Reggienet Lesson Builder Resource Links may display a 404 error when users click on a link.

Application Administrators are aware of the issues and working with the hosting support vendor to address and resolve the matter as soon as possible.

A system wide fix will be distributed as soon as possible to the affected courses. If you experience this error, please contact our Technology Support Center and open a ticket to log the issue.

Show Technical Information

Technical Information

Infrastructure incident #26445 has been opened to document this impact.

Latest Update

On Thursday, February 12 at 4:00 a.m. CST all Reggienet servers will be restarted to apply a patch to fix the embedded content 404 errors. Reggienet services are expected to be unavailable for approximately 1 hour.

Once the maintenance is completed, an update will be given that services are restored.

System Alert

System Alert

Reggienet Maintenance

On Thursday, February 11 at 4:00 a.m. CST all Reggienet servers will be restarted to apply a maintenance patch to increase performance of the system.

During this brief 30 minute outage all Reggienet services will be unavailable.

Once the maintenance is completed, an update will be given that services are restored.

Latest Update

The scheduled Reggienet Maintenance is now completed.

Reggienet has been restored to full functionality and performance.

System Alert

System Alert

Campus Solutions Maintenance

On Thursday  at 2/11 at 4am-7am CST the Campus Solutions services will be restarted with debugging turned on/off to fix an import issue.  

During this time the application could be unavailable between 5 to 15 minutes at any given time.   

Once the maintenance is completed, an update will be given that services are restored. 

Show Technical Information

Technical Information

On Thursday  at 2/11 at 4am-7am CST the Campus Solutions services will be restarted with debugging turned on/off to fix an import issue.   

During this time the application could be unavailable between 5 to 15 minutes at any given time.   

Once the maintenance is completed, an update will be given that services are restored. 

Latest Update

Campus Solutions system troubleshooting has been completed.  System has been restored and is available for use.

System Alert

System Alert

Housing & Dining Portal Maintenance

The Housing and Dining Portal will be offline Monday, February 8 through Monday, February 15 in preparation for new and returning students to begin their application for the 2016-17 academic year.  During that time, no exemption requests can be submitted.  Starting Tuesday, February 16, access to the exemption process via the 2016-2017 Cardinal Court Term will be available online.

Show Technical Information

Technical Information

The Housing and Dining Portal will be offline Monday, February 8 through Monday, February 15 in preparation for new and returning students to begin their application for the 2016-17 academic year.  During that time, no exemption requests can be submitted.  Starting Tuesday, February 16, access to the exemption process via the 2016-2017 Cardinal Court Term will be available online.

Upcoming Alerts

Upcoming System Alert

System Alert

College of Arts & Sciences IT Services Scheduled Maintenance

The College of Arts & Sciences I.T. (CAS-IT) is planning a maintenance window where the following services will not be available.  This maintenance window will begin on 3/9/16 at 5 p.m. (Wednesday of spring break week) and is anticipated to end approximately on 3/10/16 at 5 p.m.  

The following services will not be available during this time:

  • CAS-IT Casfiles Private Drive (R:)
  • CAS-IT Casfiles01 Departmental File Shares (S:)
  • CAS-IT Print Server / Networked Printers
  • CAS-IT Cas-ProjShare for temporary projects
  • CAS-IT Instructor, Public, and hand-in folder systems
  • CAS-IT Select Survey at survey.lilt.ilstu.edu but not at other addresses
  • CAS-IT hosted websites including CAS and department websites, CAS URG system, CAS Budget system, CAS WordPress, etc.

CAS-IT supported Faculty/Staff computers may restart as a result of centrally pushed updates.    

Digital Measures Activity Insight will not be impacted by this planned outage and faculty may still enter productivity information.  This direct link to the  logon page will be required though; http://www.digitalmeasures.com/login/ilstu/faculty.

About.IllinoisState.edu, OU Campus department websites, Office 365, or other University-wide services will not be impacted by this maintenance either.

To report an IT issue or make an IT request, please login at http://ITHelp.IllinoisState.edu or call 438-HELP. Through the IT Help Web Portal you can also view the status of your open Incidents and Service Requests and search for solutions to common problems.   

Upcoming System Alert

System Alert

Select Survey Maintenance

Select Survey at http://survey.lilt.ilstu.edu will undergo system maintenance beginning 3/9/16 at 5 p.m. (Wednesday of Spring Break week) and is anticipated to end approximately on 3/10/16 at 5p.m. 

During this time Select Survey at http://survey.lilt.ilstu.edu<http://survey.lilt.ilstu.edu/> will be completely unavailable. Select Survey at any other address is not impacted by this maintenance.  

If you experience any trouble after this maintenance window please submit an incident at ITHelp.IllinoisState.edu or by calling 438-HELP.    

Show Technical Information

Technical Information

Select Survey at http://survey.lilt.ilstu.edu will undergo system maintenance beginning 3/9/16 at 5 p.m. (Wednesday of Spring Break week) and is anticipated to end approximately on 3/10/16 at 5p.m. 

During this time Select Survey at http://survey.lilt.ilstu.edu<http://survey.lilt.ilstu.edu/> will be completely unavailable. Select Survey at any other address is not impacted by this maintenance.   

If you experience any trouble after this maintenance window please submit an incident at ITHelp.IllinoisState.edu or by calling 438-HELP.    

Expired Alerts

Expired Phishing Alert

Phishing Alert

Phishing: Help Desk/Password update

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [1364] How to recognize phishing emails targeting Illinois State University.

Password will expire in 2 days  Click Here To Validate E-mail

 

Thank you,

IT-Service Help Desk