Who is Impacted: Students, faculty, and staff utilizing the StarRez desktop and web clients, as well as the Housing & Dining portal.
What is Impacted: Intermittent outages to StarRez applications and core functionality are expected throughout the maintenance window. This includes the StarRez desktop and web clients, as well as the Housing & Dining portal.
Start Time: Saturday, March 24, 6:00 PM CDT
End Time: Saturday, March 24, 9:00 PM CDT
Workaround: No workarounds will be available.
Who is Impacted: All users of the Cherwell Desktop Client, Browser Client, and IT Help Portal (ithelp.ilstu.edu)
What is Impacted: The Cherwell ITSM hosted environment will be undergoing maintenance by the vendor.
While the vendor does not anticipate a service interruption for the entire maintenance period, ISU may experience disruptions to our service at any time during the window.
Start Time: Friday, March 16th at 9:00 PM CT
Scheduled End Time: Saturday, March 17th at 3:00 AM CT
Workarounds: No workarounds will be available
Maintenance completed as of 10:40 AM. An restart of the Informatica application was required during functional validation to properly reconnect to the database, which was completed at 4:15 PM.
Maintenance has completed.
Resolved: Administrators advise that this maintenance was successfully completed at 10:00 PM last night (3/15).
Resolution: The CS Gold database maintenance was successfully completed.
Resolved: The Youtrack maintenance was completed at 6:00 PM.