Current Alerts

Phishing Alert

Phishing Alert

Phishing: Attention User!!!

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.

This is an Email Service Alert from Service Desk. Our latest IP Security upgrades discovered an irregular Login attempts on your email account earlier today from unknown location with this IP: 81.269.112.82. Our limited access security requires you to validate your Email Account ownership. If not your email account will be blocked within 24 hours.

To avoid this problem <Click Here>

Warning!!! Failure or refusal to update your account within 24 hours of receiving this mail will cause automatic lockout to this account and will lead to deactivation and deletion of account permanently.

Warm Regards,

IT Service Desk © Copyright Illinois State University. All rights reserved.

System Alert

System Alert

Off-Campus Phone Service Performance Degraded

Who is Impacted: Faculty and Staff

What is Impacted: Administrators have confirmed that calls made to or from off-campus lines may be in a degraded state.  ISU faculty and staff may have static on the line or be unable to hear the call.

Calls between on-campus numbers are unaffected.

Start Time: Friday, November 17, 12:40 PM CST

Workarounds: There are no workarounds available. 

Latest Update

Update:  Our Vendor, Frontier, has confirmed that its customers in the Bloomington/Normal area are being affected by degraded performance.

Frontier is working to resolve the issue but has no ETA at this time.

Phishing Alert

Phishing Alert

Phishing: Microsoft Authentication Settings

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.

Good day {your ULID here} Multiple unsuccessful sign in attempt on your { your email address here } with invalid credential from an unknown location.

We blocked this sign-in attempt and locked down your (your email address here) email to deliver and receive
messages till you restore back, Please confirm the login attempt are from you:

·  Date Received: [17 November 2017 08:41am]·  IP Address: 87.121.83.130 (Bulgaria)

·  Browser: Internet Explorer

·  User Agent: IE (Windows NT 6.3; WOW64; rv:52.0) Gecko/20100101 IE/52.0

Please check the IP address and browser carefully.

If the above login details are not from you, we recommend you to follow the link to confirm
login and unblock your email from receiving message

wwww.office365.account/restore/settings.update

 

Note: This message was sent from an un-monitored email address. Please do not respond to this message.

 

Microsoft Corporation

Microsoft-365 One Lane

Redmond, WA 98052, USA  

 

? 2017 Office365 Corporation. All rights reserved

Phishing Alert

Phishing Alert

Phishing: Remove [your email address] from blacklist

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.

Microsoft  Office365

[ Unblacklist [ your email address ] from last junk routine ]

Hello friend,

I am microsoft spam autobot, and have an important message to deliver to you.

Your email(your email address) was listed in our last routine check,
due to too much spam emails received by you.

Click here to <unblacklist> and remove email from future spam blacklist.

® 2017 spam.service.routine.microsoft Office365 Inc.

 

Upcoming Alerts

Upcoming System Alert

System Alert

IBM Cognos Analytics Maintenance

Who is Impacted: Faculty and Staff accessing IBM Cognos.

What is Impacted: IBM Cognos will be upgraded to the latest version on Monday, November 20th.  Cognos will be unavailable during the maintenance.

Start Time: Monday, November 20th, 9:00 AM CST.

End Time: Monday, November 20th, 1:00 PM CST.

Workaround: There are no workarounds available. 

Upcoming System Alert

System Alert

Network Time Protocol Server Installation Maintenance

Who is impacted: ISU IT Staff.

What is Impacted: ISU will be performing maintenance on the Network Time Protocol server (ntp.ilstu.edu).  No impact is expected from the maintenance.  After the maintenance IT staff is advised to confirm that time is being pulled correctly from the new NTP server.

Start Time: 11/21/2017 at 10:00 AM

End Time: 11/21/2017 at 11:00 AM

Workarounds: No workarounds will be available.

Expired Alerts

Expired System Alert

System Alert

Cherwell Desktop Client Outage

Resolution: The vendor has restored connectivity to Cherwell and access to the desktop client has been restored to full functionality.   

Expired System Alert

System Alert

Campus Desk Phone Features Performance Degraded

Who is Impacted: Faculty, Staff, and Student Employees

What is Impacted: Users may be unable to customize their desk phone features including, background image, ringtone, or call history as a result of maintenance performed on Saturday, November, 11th.  Users are advised to contact the Technology Support Center at (309)438-4357 to receive assistance with restoring phone functionality. 

Start Time: Saturday, October 11, 10:00 AM CST

Workaround: There are no workarounds available. 

Expired Phishing Alert

Phishing Alert

Phishing: Secure your account

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.

We have recently upgraded all our e-mail addresses to the new and secure Office365. Following the upgrade your e-mail account needs to be re-activated so you can use it.  

You can do this by just simply logging in on the link below:  

REACTIVATE <LINK REMOVED>   

Failure to reactivate your email account may lead to service suspension. Thank you for your support,    

 

Sincerely  

IT Help Desk

Office of Information Technology  

Illinois State University

Expired System Alert

System Alert

StarRez Maintenance

What is Impacted: Students and staff utilizing the StarRez web portal, web client, and desktop client.

Who is Impacted: During the maintenance window, the StarRez web portal, web client, and desktop client may experience intermittent unavailability.

Start Time: Saturday, November 18, 5:00 PM CST

End Time: Saturday, November 18, 8:00 PM CST

Workarounds: No workarounds will be available.

Expired Network Alert

Network Alert

Network Maintenance

Infrastructure Operations & Networking have scheduled network maintenance for this date. More details will be posted as they become available.