Current Alerts

System Alert

System Alert

StarRez Maintenance

Who is Impacted: Staff and Students.

What is Impacted: The hosting vendor will be performing scheduled maintenance on the StarRez service. During the maintenance window, intermittent issues may be experienced by the StarRez web and thick clients, the Admin portal, and the Housing and Dining portal.

Start Time: Friday, January 19, 2018 at 6:00 PM CST

End Time: Friday, January 19, 2018 at 9:00 PM CST

Workarounds: Users who experience issues within the StarRez clients, or within the Admin or Housing and Dining portals, may log out and log back in to continue where they left off.  

System Alert

System Alert

StarRez Performance Degraded

Who is Impacted: Students, faculty, and staff.

What is Impacted: The StarRez (Housing and Dining) web portal, as well as the StarRez thick and web clients are experiencing slow performance and intermittent time outs.

Start Time: Tuesday, January 16, 10:17 AM CST

Workarounds: Users who are unable to access the StarRez web portal, or clients, may continue to retry.

Latest Update

Update: Administrators state that at this time, the StarRez Housing & Dining portal, as well as the web client, appear to be functioning normally. The vendor is working to resolve the continuing performance degradation in the desktop client.

Upcoming Alerts

Upcoming System Alert

System Alert

Campus Solutions (CS.IllinoisState.edu) Maintenance

Who is Impacted: Students, Faculty, Staff, and Applicants

What is Impacted: The following services will be unavailable during the maintenance period:

  • Campus Solutions
  • Online Applications
  • Student Center
  • Faculty Center
  • New Account Creation
  • Campus Solutions reporting copy could potentially be degraded and/or lag.
  • Integrated messages may be stopped during maintenance. 

Start Time: Sunday, January 21, 12:30 AM CST

End Time: Sunday, January 21, 8:30 AM CST

Workaround: There are no workarounds available.   

Upcoming System Alert

System Alert

iPeople/HCM Maintenance

Who is Impacted: Employees, HR/Payroll/Budget Wizard users, and Student Employees

What is Impacted: The following services will be unavailable during the maintenance period:

  • iPeople/HRMS
  • Timesheet Entry
  • Employee Self-Service
  • W-2 access, if they are otherwise available
  • iPeople Reporting Copy databases may be degraded and/or lag
  • Integrated messages will be stopped during the outage. 

Start Time: Saturday, January 21, 5:00 AM CST

End Time: Saturday, January 21, 8:00 AM CST

Workaround: There are no workarounds available. 

Upcoming System Alert

System Alert

Campus Solutions Maintenance

Who is Impacted: Students, faculty, staff and applicants.

What is Impacted:  ISU has scheduled an update to Campus Solutions.  Campus solutions should be available for most of the maintenance window.   During the actual outage portion of the maintenance, users will not be able to log on, may be logged off the system without warning, and may or may not be able to log back on immediately.  New applicants may experience some delay in granting access to new university IDs. 

After the maintenance users may see and experience changes to Financial Aid screens and processes to allow for additional Pell grant availability, as seen by functional SMEs within our non-production environments.

System(s) Impacted:

  • Campus Solutions
  • Online Applications
  • Student Self Service
  • Faculty Self Service
  • New Account Creation
  • Campus Solutions reporting copy could potentially be degraded or experience data lag
  • Integrated messages may be stopped during the outage

Start Time: Wednesday, January 24, 8:00 PM CT

End Time: Thursday, January 25, 4:00 AM CT

Workarounds:  No workarounds will be available.

Upcoming System Alert

System Alert

StarRez Maintenance

Who is Impacted: Students, faculty, and staff.

What is Impacted: During the maintenance window, the StarRez (Housing and Dining) web portal, as well as the StarRez thick (desktop) and web clients, will experience intermittent unavailability.

Start Time: Friday, January 26, 6:00 PM CST

End Time: Saturday, January 27, 6:00 PM CST

Workarounds: No workarounds will be available.

Expired Alerts

Expired System Alert

System Alert

TouchNet Maintenance

Who is Impacted: Faculty, Staff, and Students

What is Impacted: The following TouchNet services will be unavailable during maintenance:

  • Application Fee Payment
  • Enrollment Deposit Fee Payment
  • Advancement Donations and Giving
  • CCWeb related functionality
  • Any functionality that passes through pay.illinoisstate.edu
  • Adding funds to Redbird Card
  • TouchNet payment balance inquiries. 

Start Time: Wednesday, January 17, 2:00 AM CST

End Time: Wednesday, January 17, 4:00 AM CST

Workaround: There are no workarounds available.