Current Alerts

System Alert

System Alert

StarRez Web and Remote Client Performance Degraded

StarRez Web and Remote Client is experience performance issues.

 

Application Administrators are aware of the issue and are currently working with the vendor to restore service.

Show Technical Information

Technical Information

StarRez Web and Remote Client is experience performance issues.

 

Application Administrators are aware of the issue and are currently working with the vendor to restore service.

Latest Update

StarRez has been restored to full functionality and performance.

Phishing Alert

Phishing Alert

Phishing: Received payment message

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [1364] How to recognize phishing emails targeting Illinois State University.

We instruct you that your transaction was stopped.

Please see the report for detailed information.

 

Rebecca Lewis

Senior Manager

System Alert

System Alert

Magic (SDE) Support Center Webpage Performance Degraded

The BMC Magic system continues to experience problems with the Web Integration Service.  The SupportCenter page is currently unavailable, but the Support.ilstu.edu/sde page is available.  Administrators continue to work with the vendor to correct the issue.

System Alert

System Alert

Budget Wizard Performance Degraded

Since this program is tied closely to iPeople, some data will become out of date because no updates will be available while the iPeople upgrade is in process (April 23rd-April 30th).  Budget Wizard is expected to return to normal performance by May 4th.  Budget Transfer capability will still be available during this time period.

Show Technical Information

Technical Information

iPeople Maintenance/Upgrade

Our current iPeople 9.0 environment will be unavailable from 4:00 p.m., April 23 until approximately 12:00 p.m., April 24 at which time it will be available in a read only mode going forward, employees will not be able to update information in Self Service during this time period.

 The next version of IPeople will become available on April 30.

Campus Solutions performance may be slower than normal from April 27 through April 30 as large data sync processes will be running.

Budget Wizard Performance Degraded

Since this program is tied closely to IPeople, some data will become stale/out of date because no updates will be available while the iPeople Upgrade is in process (April 23-April 30).  Budget Wizard is expected to return to full capacity by May 4.  Budget Transfer capability will still be available during this time period.

Upcoming Alerts

Expired Alerts

Expired System Alert

System Alert

SDE (Magic) Maintenance

The scheduled maintenance to address the degraded performance issues seen within BMC Service Desk Express (SDE) was completed as of 4:30am 5/2/2015.

Expired System Alert

System Alert

BMC Magic Service Performance Degraded

The BMC Magic system is experiencing problems with the Web Integration Service. The SupportCenter page, accessed through the "Go to Support Incidents" link on the Technology Support Center website, is currently unavailable, but the Support.ilstu.edu/sde page is still available. Administrators are working with the vendor to correct the issue.

Expired Phishing Alert

Phishing Alert

Phishing: Emergency Notification

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [1364] How to recognize phishing emails targeting Illinois State University.

TO: FACULTY-GROUP, ADMIN-GROUP, STUDENT-GROUP

 

We've detected something unusual in your web account, for security reasons​ please VERIFY your web account.

 

Failure to comply indicates an intruder.

 

IT Service Desk

The Administration and Finance Division is dedicated to supporting student learning by providing high quality service and management of the institution’s human, financial, technological and physical resources and by providing a positive learning environment through campus safety, dining, business services and staff development.