Illinois State Tech Alerts

All Systems Operational

Campus Solutions ? Operational
Canvas ? Operational
Cognos Reporting ? Operational
Confluence ? Operational
Credit Card Payment Processing ? Operational
Help.IllinoisState.edu ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Microsoft 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
ServiceNow Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

College of Arts and Sciences I.T. Services Maintenance Nov 7, 2025 19:00-21:30 CST

Students, faculty, and staff attempting to use College of Arts & Sciences I.T. (CAS-IT) network printers managed with PaperCut may be unable to do so or may experience degraded performance during the maintenance window.

If you experience any trouble with these CAS-IT supported services after this maintenance window, please attempt to restart your computer and if the issue persists, create a ticket in the ServiceNow Portal https://illinoisstate.service-now.com/esc or by calling 438-HELP (4357).

Start Time - Friday, November 7, 7:00 PM

End Time - Friday, November 7, 11:30 PM

Workarounds - No workarounds will be available.
Posted on Nov 04, 2025 - 15:19 CST

Campus Solutions Maintenance Nov 10, 2025 00:00-07:00 CST

Campus Solutions will be available during the maintenance window, however users may be kicked out of the application and be required to log in again. Impacted services include the following via My.IllinoisState.edu as well as the ISU mobile app:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly

Start Time - Monday, November 10, 12:00 AM

End Time - Monday, November 10, 7:00 AM

Workarounds - No workarounds will be available.
Posted on Nov 04, 2025 - 15:25 CST

iPeople Maintenance Nov 10, 2025 00:00-07:00 CST

iPeople/HCM services will be available during the maintenance window, however users may be kicked out of the application and be required to log in again. Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Monday, November 10, 12:00 AM

End Time - Monday, November 10, 7:00 AM

Workarounds - No workaround will be available.
Posted on Nov 04, 2025 - 15:28 CST
Nov 7, 2025
Resolved - Confluence Performance Degraded
Resolved - Help.IllinoisState.edu and Confluence internal use were responding very slowing. Administrators have restored performance.

Start Time - Friday, November 11, 10:05 AM

End Time - Friday, November 11, 10:30 AM

Workarounds - No workarounds will be available.
Nov 7, 10:32 CST
Nov 6, 2025
Resolved - Confluence/Help.Ilstu.edu Degraded
Resolved - Confluence/Help.IllinoisState.edu services have been restored.

Start Time - Thursday, November 6, 8:49 AM

End Time - Thursday, November 6, 12:24 PM

Workarounds - No workarounds were available.
Nov 6, 13:09 CST
Investigating - Confluence, including Help.ilstu.edu, is currently operating in a degraded state. Administrators are working to restore service.

Start Time - Thursday, November 6, 8:49 AM

Workarounds - No workarounds are available.
Nov 6, 09:06 CST
Cognos Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 12:20 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 12:00 CST
Scheduled - Cognos will experience a brief interruption in services during the following maintenance period.

Start Time - Thursday, November 6, 12:00 PM

End Time - Thursday, November 6, 12:20 PM

Workarounds - No workarounds will be available.
Nov 6, 10:49 CST
Nov 5, 2025
Resolved - Confluence Performance Degraded
Resolved - Confluence performance has been restored and responding appropriately again. Edit mode is also functioning properly.

Start Time - Wednesday, November 5, 2:59 PM

End Time - Wednesday, November 5, 5:55 PM
Nov 5, 17:59 CST
Update - We are continuing to work on a fix for this issue.
Nov 5, 17:52 CST
Identified - Confluence is performing in a degraded state. Accessing and navigating is slower than expected. Editing mode produces an error message.

Start Time - Wednesday, November 5, 2:59 PM

Workarounds - No workarounds are currently available.
Nov 5, 17:49 CST
Nov 4, 2025
Colleague Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 22:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 17:30 CST
Scheduled - Colleagues may be unavailable during the maintenance window and users will be unable to log in. A notice will be sent when maintenance has been completed. Please log any issues or questions with your normal support channels.

Start Time - Tuesday, November 4, 5:30 PM

End Time - Tuesday, November 4, 10:30 PM

Workarounds - No workarounds will be available.
Oct 29, 09:21 CDT
Resolved - Canvas Performance Degraded
Resolved - Canvas was operating in a degraded state. The vendor implemented a fix to restore service. This incident has been resolved.

Start Time - Tuesday, November 4, 12:32 PM

End Time - Tuesday, November 4, 1:52 PM

Workarounds - No workarounds were available.
Nov 4, 14:28 CST
Monitoring - The vendor implemented a fix to restore service and are monitoring.
Nov 4, 13:33 CST
Identified - Canvas is operating in a degraded state. The vendor is working to resolve their issue.

Start Time - Tuesday, November 4, 12:32 PM

Workarounds - No workarounds are currently available.
Nov 4, 13:06 CST
Campus Solutions Performance Degraded
Resolved - Campus Solutions performance issues have been resolved.

Start Time - Monday, November 3, 8:00 AM

End Time - Monday, November 3, 11:30 AM
Nov 4, 08:02 CST
Identified - Campus Solutions screen response has been slow this morning. As we take steps to address this, users may become disconnected from the system and need to reconnect.

Start Time - Monday, November 3, 8:00 AM

Workarounds - No workarounds, although users should be able to log back in promptly if disconnected.
Nov 3, 10:33 CST
Nov 3, 2025
Nvivo Possible Outage
Resolved - NVivo services have been restored by the vendor.

Start Time - Wednesday, October 29, 1:17 PM

Start Time - Thursday, October 30, 12:00 PM
Nov 3, 09:15 CST
Identified - Due to current and recent third party service provider impacts, Nvivo may be unavailable for use or may be limited in it's functionality for ISU licensed users. login may fail. Users may be unable to login and/or access web-based features within the software.

Start Time - Wednesday, October 29, 1:17 PM

Workarounds - No workarounds are currently available.
Oct 29, 16:02 CDT
Help.ilstu.edu & Confluence Outage
Resolved - Confluence, including Help.ilstu.edu services have been restored.

Start Time - Monday, November 3, Unknown/reported at 7:30 AM.

End Time - Monday, November 3, 8:49 AM.
Nov 3, 09:12 CST
Investigating - Help.ilstu.edu and access to Confluence internal knowledge are currently unavailable.

Start Time - Monday, November 3rd, Unknown Time
The impact was reported at 7:30 AM.

Workarounds - No workarounds are currently available.
Nov 3, 07:49 CST
Help.Ilstu.edu and Confluence Outage
Resolved - This incident has been resolved.
Nov 3, 09:11 CST
Update - Help.ilstu.edu and internal knowledge availability and performance have been restored.

End Time: ~ 1:45 PM
Nov 2, 16:44 CST
Update - Administrators have rebooted the system; however, it remains unavailable. Troubleshooting will continue.
Nov 2, 12:55 CST
Investigating - Help.ilstu.edu and its platform, Confluence, are not responding. Administrators are being contacted.

Impact Start: Unknown
Nov 2, 12:53 CST
Campus Solutions Maintenance
Completed - The scheduled maintenance has been completed.
Nov 3, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 01:00 CST
Scheduled - Students, faculty, and staff will be unable to access Campus Solutions during the maintenance window. Impacted services include the following, both directly and via My.IllinoisState.edu, as well as the ISU mobile app:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly

Start Time - Monday, November 3, 1:00 AM

End Time - Monday, November 3, 8:00 AM

Workarounds - No workarounds will be available.
Oct 29, 08:38 CDT
Nov 2, 2025
Nov 1, 2025

No incidents reported.

Oct 31, 2025
SQL Server Database Maintenance
Completed - The scheduled maintenance has been completed.
Oct 31, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 18:00 CDT
Scheduled - Standard patch maintenance will be performed on a SQL Server database server. The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment web site
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Friday, October 31, 6:00 PM

End Time - Friday, October 31, 8:00 PM

Workarounds - No workarounds will be available.
Oct 31, 11:50 CDT
Oct 30, 2025
Resolved - Microsoft Azure Outage
Resolved - The vendor has completed their remediation efforts. Affected services have been restored.

Impacted services included:

Central Login/SSO
StarRez
Touchnet

Start Time - Wednesday, October 29, 11:30 AM

End Time - Thursday, October 30, 7:56 AM

Workarounds – No workarounds were available.
Oct 30, 08:08 CDT
Update - The vendor has implemented a fix. Affected services remain in a degraded state.
Oct 29, 19:31 CDT
Update - The vendor has revised their mitigation time and are currently tracking toward full mitigation by October 29, 6:40 PM.
Oct 29, 18:45 CDT
Monitoring - The vendor has implemented a fix and expects a full system recovery to be completed by October 29, 6:30 PM.
Oct 29, 14:42 CDT
Identified - The vendor has identified the issue and a fix is being implemented.
Oct 29, 14:19 CDT
Update - We are continuing to investigate this issue.
Oct 29, 13:11 CDT
Update - We are continuing to investigate this issue.
Oct 29, 12:41 CDT
Investigating - Microsoft Azure is currently unable. The vendor is working to restore service.

Impacted services include:

Central Login/SSO
StarRez
Touchnet

Start Time - Wednesday, October 29, 11:30 AM

Workarounds – No workarounds are currently available.
Oct 29, 11:49 CDT
Oct 29, 2025
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
Confluence Degraded
Resolved - Confluence article edits can now be saved. Administrators worked with the Database Administration team to resolve the issue.

End Time: Friday, October 24th, at 4:10 PM
Oct 24, 16:14 CDT
Investigating - Confluence is currently operating in a degraded state and users are not able to save edits. Administrators are working to restore service.

Start Time - Friday, October 24, 2:54 PM

Workarounds - No workarounds are currently available.
Oct 24, 15:02 CDT
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