Get webhook notifications whenever Illinois State University creates an incident, updates an incident, resolves an incident or changes a component status.
Update - The vendor is completing recovery actions that have restored some service availability; however, some users may still receive an error when attempting to launch a remote application until the service is fully restored.
No ETA has been provided for full service restoration at this time.
Apr 24, 2026 - 16:22 CDT
Update - The vendor acknowledged that a widespread issue is impacting AVD. They are investigating the issue and will provide more information as it becomes available. This outage is still ongoing, and no workarounds are available.
Apr 24, 2026 - 13:00 CDT
Investigating - Users of Azure Virtual Desktop (AVD) may receive an error message when attempting to launch a Remote App in Azure Virtual Desktop (AVD), stating “We couldn't connect because there are currently no available resources. Try again later or contact tech support for help if this keeps happening.” Administrators are aware of the issue and are working on a resolution.
Start Time - Friday, April 24, 8:30 AM
Workarounds - No workarounds are currently available.
Apr 24, 2026 - 09:33 CDT
Monitoring - SendTo private messages did not hide the message content if a private message was selected. Administrators have implemented a workaround to resolve this issue. The workaround has also resolved the issue of sending a private message. Private messages can now be sent without an attachment. The vendor has indicated they are intending to provide a permanent fix sometime next week.
Workaround Implemented - Thursday, March 12, 12:07 PM
Mar 12, 2026 - 12:32 CDT
Identified - SendTo may not be able to send Private Messages without an attachment. The vendor has confirmed the issue and a date for a fix is to be determined.
Start Time - Thursday, March 5, 5:55 PM
Workarounds - Add an attachment to the message.
Mar 06, 2026 - 11:27 CST
Campus Solutions
Operational
Canvas
Operational
Cognos Reporting
Operational
Confluence
Operational
Credit Card Payment Processing
Operational
Help.IllinoisState.edu
Operational
Housing and Dining Portal
Operational
iPeople
Operational
My.IllinoisState.edu
Operational
Network Connectivity
Operational
Network Drives & File Storage
Operational
Microsoft 365 (Email, OneDrive, & Other Apps)
Operational
Phishing Notifications
Operational
Redbird Card
Operational
ServiceNow
Operational
Telephone and Voice
Operational
ULID Account Management
Operational
uPrint Student Printing
Operational
Other IT Services
Major Outage
IT Unit Notifications
Operational
College of Applied Science and Technology
Operational
During the maintenance window students, faculty, and staff will be unable to access various College of Arts & Sciences I.T. (CAS-IT) services such as CAS-IT managed server shares, printers, license servers, and websites.
Workarounds - Move files from CAS-IT servers to OneDrive or Microsoft Teams ahead of the maintenance window. Websites might show a temporary page announcing that the servers are under maintenance. Posted on
Apr 23, 2026 - 09:33 CDT
Resolved -
Students may have experienced slow performance, or errors when attempting to log into Canvas briefly during the following time frame. Instructure, Canvas vendor, confirmed there were two separate performance degradations that have since been resolved. Some students may have been able to log in after clearing cache and cookies. This is no longer an issue.
Start Time - Tuesday, April 21, 1:00 PM
Start Time - Tuesday, April 21, 9:30 PM
Apr 21, 13:00 CDT
Resolved -
Login issues related to U.Commerce and other TouchNet applications have been resolved.
Please clear your browser's cache if you are still experiencing issues.
Start Time - Wednesday, April 15, 9:45 AM
End Time - Wednesday, April 15, 11:30 AM
Workarounds - No workarounds were available.
Apr 15, 13:43 CDT
Investigating -
TouchNet Power Users and Admins are unable to log in to the Admin Console of TouchNet. There is no impact that we are aware of from a student (SSO) or payment perspective. This will only impact the Admin user's ability to process work through the Admin portal/console.
A ticket has been created with the vendor, and they are working on the issue. No ETA at this time.
Start Time - Wednesday, April 15, 9:45 AM
Workarounds - No workarounds are currently available.
Apr 15, 10:27 CDT