Illinois State University Status

Illinois State Tech Alerts

All Systems Operational

Campus Solutions Operational

Canvas Operational

Cherwell ITSM Operational

Cognos Reporting Operational

Credit Card Payment Processing Operational

Help.IllinoisState.edu Operational

Housing and Dining Portal Operational

iPeople Operational

My.IllinoisState.edu Operational

Network Connectivity Operational

Network Drives & File Storage Operational

Microsoft 365 (Email, OneDrive, & Other Apps) Operational

Phishing Notifications Operational

Redbird Card Operational

ServiceNow Operational

Telephone and Voice Operational

ULID Account Management Operational

uPrint Student Printing Operational

Other IT Services Operational

IT Unit Notifications Operational

College of Applied Science and Technology Operational

College of Arts and Sciences Operational

College of Business Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 28, 2025

No incidents reported today.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

SQL Server Database Maintenance

Completed - The scheduled maintenance has been completed.
Jun 26, 20:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 18:00 CDT

Scheduled - The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment website
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Thursday, June 26, 6:00 PM

End Time - Thursday, June 26, 8:00 PM

Workarounds - No workarounds will be available.
Jun 26, 11:02 CDT

ServiceNow ITSM Go Live

Completed - The scheduled maintenance has been completed.
Jun 26, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 00:00 CDT

Scheduled - The ServiceNow ITSM platform will replace Cherwell on Tuesday, June 24th.

To maintain service continuity, currently open tickets and other record types in Cherwell will be recreated in ServiceNow starting Monday, June 23rd and continuing through Wednesday, June 25th. This will result in customers receiving notifications about their records being closed in Cherwell and a new one opened in ServiceNow.

Faculty and Staff will receive an email communication explaining this transition in further detail.
Jun 10, 08:22 CDT

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.