Illinois State Tech Alerts

Investigating - Jack Lookup Tool (JLT) is unavailable. Administrators are working to restore service.

Start Time - Tuesday, November 25, 8:19 AM

Workarounds - No workarounds are currently available.

Nov 25, 2025 - 08:37 CST
Campus Solutions ? Operational
Canvas ? Operational
Cognos Reporting ? Operational
Confluence ? Operational
Credit Card Payment Processing ? Operational
Help.IllinoisState.edu ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Microsoft 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
ServiceNow Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Colleague Maintenance Dec 4, 2025 17:00 - Dec 5, 2025 10:00 CST

The Colleague vendor will be performing their annual Fiscal Year End process. Colleague will be unavailable, and users will be unable to log in to the system during the maintenance window.

It is HIGHLY recommended to finish all work by 4:45 PM and log off the system to avoid processing impacts and maintain data integrity.

Please log any issues or questions with your normal support channels.

Start Time - Thursday, December 4, 5:00 PM

End Time - Friday, December 5, 10:00 AM

Workarounds - No workarounds will be available.

Posted on Nov 24, 2025 - 13:54 CST
Nov 29, 2025

No incidents reported today.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
Completed - The scheduled maintenance has been completed.
Nov 25, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 19:00 CST
Scheduled - Network maintenance has been scheduled. Wired, wi-fi, and VoIP network connectivity may experience brief outages during the maintenance window in the following locations:

• CEFCU Arena
• Student Fitness Center and McCormick
• Hancock Stadium
• Nelson Smith Building
• Kaufmann Football Building
• Horton Fieldhouse
• Fairchild Hall
• Rachel Cooper Building
• Metcalf Lab School
• Multicultural Center
• Student Accounts Building
• Professional Development Building
• Professional Development Annex
• Turner Hall
• 308 Kingsley Ave
• Schroeder hall
• Heating Plant
• Student Services Building
• ROTC Building
• Bone Student Center
• Bowling and Billiards Center
• Milner Library
• Risk Management Building
• Sustainability Building
• MLAB- nursing SIM lab building

Start Time - Tuesday, November 25, 7:00 PM

End Time - Tuesday, November 25, 11:00 PM

Workarounds - No workarounds will be available.

Nov 20, 08:59 CST
Completed - The scheduled maintenance has been completed.
Nov 25, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 18:00 CST
Scheduled - Standard patch maintenance will be performed on a SQL Server database server. The following applications and services will experience a short outage and possible degraded performance during the planned database maintenance period:

• AT Report Server
• Call Data Records
• Facilities iServiceDesk
• Facilities Management Condition Assessment web site
• Facilities Management Small Scale Drawings
• Schlage
• Various Campus Solutions Interface ESB jobs
• Velocity
• Work Order Cost Reports

Start Time - Tuesday, November 25, 6:00 PM

End Time - Tuesday, November 25, 8:00 PM

Workarounds - No workarounds will be available.

Nov 25, 09:55 CST
Nov 24, 2025
Completed - The scheduled maintenance has been completed.
Nov 24, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 19:00 CST
Scheduled - During the maintenance window the following locations may experience brief interruptions in wired, wireless, and VoIP network connectivity.

• College of Business
• Old Union
• Office of Residential Life
• Center for the Performing Arts
• Center for the Visual Arts
• Williams Hall and Annex
• Centennial West
• Fell Hall
• Cook Hall
• Edwards Hall
• South Campus Power Plant
• Degarmo Hall
• Hovey Hall
• University High School
• Campus Recreation Office
• Softball Pressbox
• Soccer Pressbox
• Green Food Service Building
• Parking Services Building
• Nite Ride Building
• Golf Pro Shop
• Alumni Building
• Baseball Pressbox
• Daily Vidette Building
• Ropp Agricultural Building
• Huddelson Building
• Vitro Building
• Carter Harris Physical Plant Office
• Carter Harris Physical Plant Shop
• Redbird Activity Center
• Classroom Building #2
• Football Practice Facility
• Laundry Building
• Julian Hall
• Science Lab Building
• Stevenson Hall
• 301 W North St.
• Moulton Hall
• Uptown Crossing
• Felmley Hall and Annex

Start Time - Monday, November 24, 7:00 PM

End Time - Monday, November 24, 11:00 PM

Workarounds - No workarounds will be available.

Nov 19, 08:53 CST
Completed - The scheduled maintenance has been completed.
Nov 24, 10:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:01 CST
Scheduled - The https://events.illinoisstate.edu/ and https://news.illinoisstate.edu/ sites will be unavailable for publishing or editing during the maintenance window. The news and events sites will be in read-only mode during the maintenance period.

Contributors will not be able to publish or edit content on those systems during that time. Published Events and News posts will remain viewable during the maintenance period.

Start Time - Thursday, November 20, 8:00 PM

End Time - Monday, November 24, 10:00 AM

Workarounds - No workarounds will be available.

Nov 20, 09:56 CST
Completed - The scheduled maintenance has been completed.
Nov 24, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 00:00 CST
Scheduled - iPeople/HCM services will be unavailable for all or part of the maintenance window due to PeopleSoft maintenance. Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Monday, November 24, 12:00 AM

End Time - Monday, November 24, 8:00 AM

Workarounds - No workaround will be available.

Nov 19, 10:46 CST
Completed - The scheduled maintenance has been completed.
Nov 24, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 04:00 CST
Scheduled - Network maintenance has been scheduled. All wired, wireless, and VoIP services will be unavailable for up to 20 minutes during the maintenance window.

The following locations will be impacted:

• CVA 2nd Floor
• Degarmo 305
• NSB- Emergency Operations Center
• ISU Farm in Lexington, IL
• Classroom Building #1
• Bowling and Billiards Center
• Milner Library 1st Floor
• South East Chiller Plant
• Metcalf Lab School

Start Time - Monday, November 24, 4:00 AM

End Time - Monday, November 24, 5:00 AM

Workarounds - No workarounds will be available.

Nov 19, 07:59 CST
Nov 23, 2025
Completed - The scheduled maintenance has been completed.
Nov 23, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 19:00 CST
Scheduled - Network maintenance has been scheduled. Wi-Fi users may experience a brief outage or service degradation during the maintenance window.

Start Time - Sunday, November 23, 7:00 PM

End Time - Sunday, November 23, 11:00 PM

Workarounds - No workarounds will be available.

Nov 18, 10:30 CST
Completed - The scheduled maintenance has been completed.
Nov 23, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 20:00 CST
Scheduled - Access to the Microsoft 365 portal may be unavailable for brief periods during the maintenance window. If a user is unable to access the Microsoft 365 portal, they are encouraged to wait 10-15 minutes and try again.

Start Time - Friday, November 21, 8:00 PM

End Time - Sunday, November 23, 8:00 PM

Workarounds - Wait 10-15 minutes and try again.

Nov 20, 12:07 CST
Nov 22, 2025

No incidents reported.

Nov 21, 2025
Completed - The scheduled maintenance has been completed.
Nov 21, 18:15 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 18:00 CST
Scheduled - Network maintenance has been scheduled. During the maintenance window, the following services will experience up to a 15-minute outage:

• Colleague
• iPeople/HCM

Start Time - Friday, November 21, 6:00 PM

End Time - Friday, November 21, 6:15 PM

Workarounds - No workarounds will be available.

Nov 20, 09:05 CST
Nov 20, 2025
Completed - The scheduled maintenance has been completed.
Nov 20, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 16:30 CST
Scheduled - During the maintenance window, administrators will not be able to SSO into Jamf Pro with University credentials.

Start Time - Thursday, November 20, 4:30 PM

End Time - Thursday, November 20, 10:00 PM

Workarounds - No workarounds will be available

Nov 20, 08:57 CST
Completed - The scheduled maintenance has been completed.
Nov 20, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 18:00 CST
Scheduled - The Student Secure Health Portal (isuhealth.illinoisstate.edu) will be unavailable during the following maintenance period.

Start Time - Thursday, November 20, 6:00 PM

End Time - Thursday, November 20, 8:00 PM

Workarounds - No workarounds will be available.

Nov 19, 10:36 CST
Nov 19, 2025
Resolved - Redbird Life (redbirdlife.illinoisstate.edu) service has been restored.

Start Time - Wednesday, November 19, 9:20 AM

End Time - Wednesday, November 19, 2:03 PM

Nov 19, 14:12 CST
Identified - Redbird Life (redbirdlife.illinoisstate.edu), also known as Anthology, is unavailable at this time.

Start Time - Wednesday, November 19, 9:20 AM

Workarounds - No workarounds are currently available.

Nov 19, 09:48 CST
Resolved - Confluence, including Help.ilstu.edu, performance has been restored.

Start Time - Wednesday, November 19, 7:00 AM

End Time - Wednesday, November 19, 9:30 AM

Nov 19, 10:32 CST
Investigating - Confluence, including Help.ilstu.edu, is currently operating in a degraded state. Administrators are working to restore service.

Start Time - Wednesday, November 19th

Workarounds - No workarounds are available.

Nov 19, 07:44 CST
Nov 18, 2025

No incidents reported.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.