Illinois State Tech Alerts

Investigating - Administrators are investigating reports of failing (suspended) SharePoint workflows. At this time, the impact appears to be limited to legacy workflows that were not built in Power Automate.

Known Affected Forms:

Purchasing: Requisitions/Contracts
Purchasing: P-Card & Office Depot Requests
Budget Office: Multiple
Foundation Vouchers

Other sites/forms may be affected. Please contact the Technology Support Center if you identify an issue.

Impact Start: Unknown. The earliest reported failure of a workflow occurred on Wednesday, December 10th.

Dec 12, 2025 - 10:27 CST
Identified - Time Clock Plus users hired since mid-October, are unable to log into Time Clock Plus and are instead met with an error. The error states "You do not have access to any clockable job codes. Please contact your immediate supervisor for assistance."

Supervisors attempting to enter time in TCP on behalf of their employees may find needed job code(s) are absent. Administrators are working with the vendor to address the error and restore service.

Start Time - Monday, December 8, 7:30 AM

Workarounds - Employees should contact their supervisor. Supervisors are advised to manually input employees time into iPeople on employees behalf.

Dec 09, 2025 - 11:22 CST
Investigating - Jack Lookup Tool (JLT) is unavailable. Administrators are working to restore service.

Start Time - Tuesday, November 25, 8:19 AM

Workarounds - No workarounds are currently available.

Nov 25, 2025 - 08:37 CST
Campus Solutions Operational
Canvas Operational
Cognos Reporting Operational
Confluence Operational
Credit Card Payment Processing Operational
Help.IllinoisState.edu Operational
Housing and Dining Portal Operational
iPeople Operational
My.IllinoisState.edu Operational
Network Connectivity Operational
Network Drives & File Storage Operational
Microsoft 365 (Email, OneDrive, & Other Apps) Operational
Phishing Notifications Operational
Redbird Card Operational
ServiceNow Operational
Telephone and Voice Operational
ULID Account Management Operational
uPrint Student Printing Operational
Other IT Services Degraded Performance
IT Unit Notifications Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Campus Network Maintenance Dec 16, 2025 16:30-19:30 CST

The following services may experience brief intermittent outages for the duration of the maintenance window:

• Secure Client VPN users
• All P2P VPN tunnels
• Colleague
• iPeople/HCM
• Remote offices (WCBU Bradley U. and Springfield College of Nursing)

Start Time - Tuesday, December 16, 4:30 PM

End Time - Tuesday, December 16, 7:30 PM

Workarounds - No workarounds will be available.

Posted on Dec 11, 2025 - 10:04 CST

College of Arts and Sciences I.T. Services Maintenance Dec 17, 2025 08:00 - Dec 19, 2025 17:00 CST

During the maintenance window, students, faculty, and staff will be unable to access various College of Arts & Sciences I.T. (CAS-IT) services such as CAS-IT managed server shares, printers, license servers, and websites.

A full list of impacted services and potential workarounds can be found at College of Arts and Sciences I.T. Services Maintenance.

Start Time - Wednesday, December 17, 8:00 AM

End Time - Friday, December 19, 5:00 PM

Workarounds - No workarounds will be available.

Posted on Dec 08, 2025 - 10:14 CST

Campus Network Maintenance Dec 17, 2025 16:30-19:30 CST

Network Maintenance is scheduled for Wednesday, December 17th. The following services may experience brief intermittent outages for the duration of the maintenance window:

• Secure Client VPN users
• All P2P VPN tunnels
• Colleague
• iPeople/HCM
• All remote offices (WCBU at Bradley U, Springfield College of Nursing, and all CIRBN connected sites)
• Internet connectivity

Start Time - Wednesday, December 17, 4:30 PM

End Time - Wednesday, December 17, 7:30 PM

Workarounds - No workarounds will be available.

Posted on Dec 11, 2025 - 08:41 CST

iPeople Maintenance Dec 19, 2025 17:00 - Dec 20, 2025 14:00 CST

iPeople/HCM services will be unavailable for all or part of the maintenance window due to PeopleSoft maintenance. Impacted services will include:

• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Friday, December 19, 5:00 PM

End Time - Saturday, December 20, 2:00 PM

Workarounds - No workaround will be available.

Posted on Dec 12, 2025 - 13:40 CST
Dec 13, 2025

No incidents reported today.

Dec 12, 2025

Unresolved incident: SharePoint Suspended/Failing Workflows.

Dec 11, 2025
Resolved - Canvas was operating in a degraded state. The vendor implemented a fix to restore service. This incident has been resolved.

Start Time - Thursday, December 11, 12:32 PM

End Time - Thursday, December 11, 1:44 PM

Workarounds - No workarounds were available.

Dec 11, 13:50 CST
Investigating - Canvas is operating in a degraded state. The vendor is working to restore service.

Start Time - Thursday, December 11, 12:32 PM

Workarounds - No workarounds are available.

Dec 11, 13:01 CST
Dec 10, 2025
Completed - The scheduled maintenance has been completed.
Dec 10, 10:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 10:00 CST
Scheduled - SendTo (Liquid Files) file sending and download, as well as all SendTo FileDrops, will be unavailable during the following maintenance window:

Start Time - Wednesday, December 10, 10:00 AM

End Time - Wednesday, December 10, 10:30 AM

Workarounds - No workarounds will be available.

Dec 10, 09:38 CST
Dec 9, 2025
Resolved - Campus Solutions reporting copy database stopped syncing during the outage window. Administrators worked to restore the impact and verified that Campus Solutions services are now available.

Students, Faculty, and Staff were not impacted.

Start Time - Tuesday, December 9, 9:15 AM

End Time - Tuesday, December 9, 11:00 AM

Workarounds - No workarounds were available.

Dec 9, 09:15 CST
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Resolved - The impact has been resolved, and all TouchNet functionality has been restored.

Start Time - Friday, December 5, 11:17 AM

Workarounds - Friday, December 5, 11:50 AM

Workarounds - No workarounds were available.

Dec 5, 11:59 CST
Investigating - TouchNet Marketplace is not accepting credit card payments at this time. Administrators are working to restore service.

Impacted services include, but are not limited to:
• Redbird Card Deposit
• Application Fee Payments
• EDF Payments

Start Time - Friday, December 5, 11:17 AM

Workarounds - No workarounds are currently available.

Dec 5, 11:31 CST
Completed - The scheduled maintenance has been completed.
Dec 5, 11:20 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:00 CST
Scheduled - Network maintenance has been scheduled. The following services will experience a short outage of up to 15 minutes:

• iPeople/HCM
• Colleague
• Azure Virtual Desktop (https://virtualapps.ilstu.edu/)

Start Time - Thursday, December 4, 4:00 PM

End Time - Thursday, December 4, 4:20 PM

Workarounds - No workarounds will be available.

Dec 4, 14:15 CST
Completed - The scheduled maintenance has been completed.
Dec 5, 10:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 17:00 CST
Scheduled - The Colleague vendor will be performing their annual Fiscal Year End process. Colleague will be unavailable, and users will be unable to log in to the system during the maintenance window.

It is HIGHLY recommended to finish all work by 4:45 PM and log off the system to avoid processing impacts and maintain data integrity.

Please log any issues or questions with your normal support channels.

Start Time - Thursday, December 4, 5:00 PM

End Time - Friday, December 5, 10:00 AM

Workarounds - No workarounds will be available.

Nov 24, 13:54 CST
Dec 4, 2025
Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.