Illinois State Tech Alerts

College of Arts and Sciences Services Maintenance
Scheduled Maintenance Report for Illinois State University
Completed
This maintenance has concluded. If you experience any issues with CAS-IT supported services, please attempt to restart your computer and then report an issue on the Help website ( https://help.illinoisstate.edu/) or by calling 438-HELP (4357).
Posted May 12, 2022 - 14:57 CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 11, 2022 - 08:00 CDT
Scheduled
Who is impacted - Students, faculty, and staff attempting to access the College of Arts & Sciences I.T. (CAS-IT) services during the maintenance window.

The following services may not be available or may be degraded (slow) during this time:
• CAS-IT server shares including CAS Private Drive (FKA R: Drive), CAS Office Files Drive (FKA S: Drive), CAS Project Drive for temporary projects, CAS-Lab for research labs, and others
• Printing to CAS network printers and print management with PaperCut
• License servers for MATLAB, Maple, Intergraph, GE Healthcare, FlexNet, Texas Instruments, Harris Geospatial, WinEdt, EViews, Excelis, Bruker Top Spin
• CAS-IT hosted websites including department websites, CAS Budget system, CAS Internship Posting system, Mind Project, WZND, Water Research, etc.
• All other CAS-IT hosted servers or services including Noah, CAS-IT remote application server, Inception, etc.
• Some functions of the CAS Chemical Inventory System

Please Note - Computers may restart as a result installed updates. Logging in to Windows computers maintained by CAS-IT will take longer than usual while some of our servers are down for maintenance.

The following services are not impacted by CAS-IT maintenance:
• Watermark Faculty Success (Formerly Digital Measures) will not be impacted by this planned outage and faculty may still enter productivity information at https://www.digitalmeasures.com/login/ilstu/faculty/
• Zoom, ReggieNet, Office 365, Qualtrics, About.IllinoisState.edu, ArcGIS, Omni Update/OU Campus department websites, Proctor Track, or other University-wide services
• CAS Budget System, CAS Travel Funds System, Scientific Instrument Repair Request System, and School Psychology Annual Review System

We recommend that all Faculty and Staff computers are logged off, yet remain powered on, when not in use to help facilitate system updates.

A list of future CAS-IT scheduled maintenance windows is available at https://cas.illinoisstate.edu/downloads/CAS-IT%20Scheduled%20Maintenance%20Dates.pdf .

If you experience any trouble with these CAS-IT supported services after this maintenance window, please attempt to restart your computer and then report an issue on the IT Help website ( https://help.illinoisstate.edu/) or by calling 438-HELP (4357).

Start Time - Wednesday, May 11, 8:00 AM CDT
End Time - Thursday, May 12, 5:00 PM CDT

Workarounds -
Move files from CAS-IT servers to OneDrive (https://help.illinoisstate.edu/technology/support-topics/file-storage/microsoft-onedrive) or Microsoft Teams (https://help.illinoisstate.edu/technology/support-topics/communication-and-collaboration-tools/microsoft-365/microsoft-teams) ahead of the maintenance window. Websites might show a temporary page announcing that the servers are under maintenance.
Posted May 06, 2022 - 13:48 CDT
This scheduled maintenance affected: IT Unit Notifications (College of Arts and Sciences).