Illinois State Tech Alerts

Resolved - TSC Live Chat Outage
Incident Report for Illinois State University
Resolved
Technology Support Center (TSC) analysts were unable to login to the Bomgar service, receiving an error stating "Failed to authenticate". Users were unable to reach a (TSC) representative via chat during the time indicated below. Administrators have investigated and resolved the issue.

Start Time - Thursday, July 30, 8:00 AM CDT
End Time - Thursday, July 30, 8:24 AM CDT

Workarounds - Users continued to be able to reach the Technology Support Center via phone or email.
Posted Jul 30, 2020 - 08:32 CDT
This incident affected: Help.IllinoisState.edu.