Illinois State Tech Alerts

Recovered - Cherwell Outage
Incident Report for Illinois State University
Resolved
The Cherwell desktop and web clients, as well as the ITHelp portal (isu.cherwellondemand.com/CherwellPortal/) were unavailable during the outage window. Administrators worked with the vendor and have restored service.

Start Time - Monday, September 14, 5:28 AM CDT
End time - Monday, September 14, 6:11 AM CDT

Workarounds - No workarounds were available.
Posted Sep 14, 2020 - 07:39 CDT
This incident affected: Cherwell ITSM.
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