Illinois State Tech Alerts

Resolved - Cherwell Partial Outage
Incident Report for Illinois State University
Resolved
The Cherwell Impact has been resolved.

Start Time - Tuesday, October 20, 9:51 AM CDT

End Time - Tuesday, October 20, 11:05 AM CDT
Posted Oct 20, 2020 - 11:18 CDT
Identified
Students, faculty, and staff are currently unable to log into the IT Help portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService). IT staff are currently unable to login to the Cherwell desktop and web clients. Cherwell clients continue to work for those currently logged in.

Start Time - Tuesday, October 20, 9:51 AM CDT

Workarounds - No workarounds are currently available.
Posted Oct 20, 2020 - 10:07 CDT
This incident affected: Cherwell ITSM.
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