Archived Alerts

System Alert

System Alert

Resolved: LabStats Maintenance

Who is Impacted: IT Staff that utilize LabStats.

What is Impacted: The LabStats application is being upgraded to the latest release and will be unavailable during the upgrade.

Start Time: Thursday, February 7, 1:00 PM CST

Scheduled End Time: Thursday, February 7, 3:00 PM CST

Actual End Time: Thursday, February 7, 1:22 PM CST

Workaround: No workarounds will be available.

Update

Resolved: Administrators advise that this maintenance competed as of 1:22 PM, and the Labstats application is now available.

System Alert

System Alert

Resolved: Campus Phone Performance Degraded

Who is Impacted: Faculty, staff, and students.

What is Impacted: Administrators report incoming calls from off-campus numbers may be received multiple times. As a result, when the call is answered nothing is received on the other line. Outgoing calls to on and off-campus numbers and incoming calls from on-campus numbers remain unaffected. Administrators are working with the hosting vendor to report the issue.

Start Time: Thursday, February 7, 8:05 AM CST

End Time: Thursday, February 7, 9:55 AM CST

Workaround: There are no workarounds available.

Show Technical Information

Technical Information

Infrastructure Incident: 272081

Update

Resolved: Administrators advise that the vendor resolved the issue as of 9:55 AM. Support continued to monitor and has verified incoming calls to campus have been functioning normally since that time.

Update

Updated: Administrators state the vendor appears to have restored service, and will continue to monitor. Users continuing to experience the issue are asked to report any occurrences to the Technology Support Center at (309) 438-4357, or by email at SupportCenter@IllinoisState.edu.

System Alert

System Alert

Resolved: T2 Parking Maintenance

Who is Impacted: Faculty, staff, and students.

What is Impacted: The websites listed below will be unavailable and users will be unable to pay parking citations or purchase parking permits online during this scheduled maintenance:

  • https://parkingeb.illinoisstate
  • https://powerflex.parking.ilstu.edu/PowerPark

Rescheduled Start Time: Wednesday, February 6, 7:00 PM CST

Rescheduled End Time: Wednesday, February 6, 8:30 PM CST

Workarounds: No workarounds will be available.

Update

Update: The T2 parking maintenance has been completed successfully.  Both the T2 Flex and T2 Flexport portal are now available.

End Time: Wednesday, February 6, 8:30 PM CST

Update

Rescheduled: The T2 Parking maintenance window has been rescheduled to occur on Wednesday, February 6, from 7:00 PM CST to 8:30 PM CST.

System Alert

System Alert

Resolved: Cherwell ITSM Performance Degraded

Who is Impacted: IT Staff utilizing the Cherwell Desktop and Web Clients.

What is Impacted: Slow performance and sporadic inability to save tickets of the Cherwell Desktop and Web Clients have been reported. IT dashboards may experience issues loading content and the Web Client is experiencing long load times. The IT Help Portal remains unaffected.

Start Time: Wednesday, February 6, 11:00 AM CST

End Time: Wednesday, February 6, 12:30 PM CST

Update

Resolved: Administrators have determine the cause and have verified the impact is resolved.

System Alert

System Alert

Resolved: Cherwell ITSM Performance Degraded

Who is Impacted: IT Staff utilizing the Cherwell Desktop and Web Clients.

What is Impacted: Slow performance of the Cherwell Desktop and Web Clients have been reported. IT dashboards may experience issues loading content and the Web Client is experiencing long load times. The IT Help Portal remains unaffected.

Start Time: Tuesday, February 5, 1:49 PM CST

End Time: Tuesday, February 5, 4:45 PM CST

Workaround: To get past errors, uses may attempt to reload definitions by clicking Help > “Reload Definitions” in the top toolbar

Show Technical Information

Technical Information

Infrastructure Incident: 271615

Update

Update: Administrators worked with Cherwell to determine the cause and have verified the impact is resolved.

End Time: Tuesday, February 5th, 4:45 PM CST