Archived Alerts

System Alert

System Alert

Campus Solutions ( and iPeople Maintenance

Who is Impacted: Faculty, staff, and students.

What is Impacted: During the maintenance window, Campus Solutions and iPeople will appear to hang 2 separate times (for approximately 30 seconds to 5 minutes each time) but will remain largely available. Impacted systems will include:

  • iPeople 
  • Campus Solutions (CS.IllinoisState)
  • Student Center
  • Faculty Center

Start Time: Saturday, February 9, 9:00 PM CST

(Updated) Scheduled End Time: Sunday, February 10, 2:00 AM CST

Workarounds: No workarounds will be available.


Updated: Maintenance has completed and ISU Administrators have validated the system connections.

End Time: Sunday, February 10, 5:50 AM CST


Updated: The End Time of this maintenance window has been extended until Sunday, February 10, 2:00 AM CST.

System Alert

System Alert

Cisco Phone System Scheduled Maintenance

Who is Impacted: Users that utilize Cisco Jabber or IP Communicator for messaging and voice services from Off-Campus

What is Impacted: Cisco Jabber and IP Communicator softphones will be unavailable from off-campus.

Start Time: Saturday, February 9, at 10:00 AM CST

End Time: Saturday, February 9, at 12:15 PM CST

Workaround: Users can utilize the VPN service to avoid impact.


Update: Maintenance has completed successfully.

End Time: Saturday, February 9, at 11:45 AM CST

System Alert

System Alert

WebTMA Maintenance

Who is Impacted: WebTMA and iServiceDesk users.

What is Impacted: WebTMA and iServiceDesk will undergo maintenance and will be briefly unavailable when the service is restarted.

Start Time: Friday, February 8, 6:00 PM CST

End Time: Friday, February 8, 6:15 PM CST

Workarounds: No workaround will be available.


Update: Maintenance is complete and the application is now accessible.

End Time: Friday, February 8, 6:10 PM CST

Phishing Alert

Phishing Alert


The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

The University will NEVER ask you to send your password in email.

Important: If you replied to a phishing email with your password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.



I want you to get me some Amazon gift cards of $800 for a presentation for this teenagers program i'm invited to speak. Get back to me when you are available.


I'm busy at the moment and can't talk but will lookout for your reply.



System Alert

System Alert

Resolved: Load Balancer Maintenance

Who is Impacted: Faculty, Staff, and Students

What is Impacted: Administrators will be updating the certificate on the Netscaler Load Balancers.  No impact is expected but it is possible that ISU systems will be briefly unavailable.

Start Time:  Friday, February 8, 2019, 6:00 AM CST

End Time:  Friday, February 8, 2019, 6:30 AM CST

Workarounds:  No workarounds will be available


Resolved: Administrators advise this maintenance completed successfully at 6:30 AM, and all systems are available.