Archived Alerts

System Alert

System Alert

Resolved: International Faxing Outage

Who is Impacted: ISU users attempting to send a fax internationally.

What is Impacted: ISU users are unable to send a fax internationally.  International calling is unaffected.

Start Time: Monday, April 1, 9:00 AM CDT

End Time: Friday, April 5, 1:15 PM CDT

Workaround: No workarounds are available.

Update

Resolution: Administrators report international faxing was restored at approximately 1:15 PM CDT.

Update

Update: Administrators advise that the vendor continues to investigate this impact and is working toward resolution.

System Alert

System Alert

Global Payments Credit Card Terminal Maintenance

Who is Impacted: Users attempting to process credit card transactions via Global Payments credit card terminals on campus.

What is Impacted: The point of sale credit card transaction processing vendor will be performing maintenance, which may impact the ability to process transactions via Global Payments credit card terminals.

Start Time: Tuesday, April 2, 1:00 AM CDT

End Time: Tuesday, April 2, 6:00 AM CDT

Workarounds: No workarounds will be available.

System Alert

System Alert

Resolved: Network File Storage Services Performance Degraded

Who is Impacted:  Faculty, Staff, and Students

What is Impacted:  Earlier today, approximately 3:20 PM, there was a brief impact to network file storage service accessibility.  Most services have been restored but some users are still unable to access their network drives.

Start Time: Monday, April 1, 3:20 PM CDT

End Time: Monday, April 1, 5:15 PM CDT

Workarounds: No workarounds will be available.

Show Technical Information

Technical Information

Infrastructure Incident: 285109

Update

Update: Administrators have restored access to network drives.

End Time: Monday, April 1, 5:15 PM CDT

System Alert

System Alert

Global Payments Backup Gateway Maintenance

Who is Impacted:  Users attempting to process credit card transactions via credit card terminals.

What is Impacted:  While no impact is expected, customers who are active during the maintenance window and who are targeting the backup Gateway may experience brief communication disruptions as updates are applied, which may impact the ability to process transactions via credit card terminals.

Start Time: Monday, April 1, 3:00 AM CDT

End Time: Monday, April 1, 6:00 AM CDT

Workarounds: There are no workarounds available.

System Alert

System Alert

Resolved: iPeople Maintenance

Who is Impacted: Faculty, staff, and student employees.

What is Impacted: iPeople services may be unavailable for multiple hours during the maintenance window. Additional impacts include:

  • My.IllinoisState links that access iPeople information
  • Updates to the reporting copy
  • Scheduled background processing will also be unavailable or delayed.

Start Time: Saturday, March 30, 9:00 PM CDT

Scheduled End Time: Sunday, March 31, 5:00 AM CDT

Actual End Time: Sunday, March 31, 2:07 PM CDT

Workaround: There are no workarounds available.

Update

Resolved: Administrators advise that this maintenance has completed, and the system is now available.

Update

Update: Administrators advise this maintenance window has been extended until 4:00 PM.

Update

Update: Administrators advise this maintenance has been extended until 12:00 PM (noon).

Update

Update: Administrators advise this maintenance window has been extended until 9:00 AM.

Update

Update: Administrators advise this maintenance window has been extended through 7:00 AM this morning.