Archived Alerts

System Alert

System Alert

Cherwell Partial Outage

Who is Impacted: Students, faculty, and staff.

What is Impacted: The Cherwell IT Help portal (ITHelp.IllinoisState) and web client are currently unavailable. Users may receive an error when attempting to access the resources. The Cherwell desktop client remains accessible to IT staff.

Start Time: Thursday, January 31, 6:30 AM CST

Workarounds: The Cherwell desktop clients remains accessible to IT staff.

Update

Resolved: Administrators have worked with our vendor to resolve the issue, and IT Staff are now able to create new Loan Reservations in Cherwell.

 

Update

Update: Administrators continue to work with our vendor to restore Cherwell Reservation Manager functionality.

Update

Updated: Administrators have worked with the vendor to investigate the issue, and have made some configuration adjustments to improve performance. During troubleshooting, several Dashboard widgets were found to be a source of performance issues and have been temporarily disabled which has restored the Cherwell web client to normal functionality. Support will continue to monitor. Additionally, Reservation Manager within the Cherwell service remains down following this morning’s upgrade. Administrators continue to work toward resolution of that issue.

Update

Update: The Cherwell IT Help Portal (ITHelp.IllinoisState) is now available. Administrators continue to work with the vendor to restore access to the Cherwell web client.

System Alert

System Alert

Cherwell Maintenance

Who is Impacted: Faculty, Staff, and Students

What is Impacted: The Cherwell production environment will be upgraded to a new version.  During the maintenance window the Cherwell desktop client, browser client, and customer portal (ithelp.illinoisstate.edu) will be unavailable.

Start Time: Thursday, January 31, 6:00 AM CST

End Time: Thursday, January 31, 6:30 AM CST

Workarounds: No workarounds are available.

System Alert

System Alert

Resolved: WebTMA / iServiceDesk Upgrade Maintenance

Who is Impacted: Faculty, staff, and students using WebTMA, submitting Facilities work order requests, or viewing Facilities billing reports.

What is Impacted: WebTMA, iServiceDesk, and Facilities billing reports will be unavailable during the maintenance window.

Start Time: Thursday, January 31, 5:00 AM CST

Scheduled End Time: Thursday, January 31, 7:00 AM CST

Actual End Time: Thursday, January 31, 6:00 AM CST

Workarounds: No workarounds will be available.

Update

Resolved: Administraors advise this maintenance was completed as of 6:00 AM this morning (1/31).

System Alert

System Alert

StarRez Emergency Maintenance

Who is Impacted: Students, faculty, and staff.

What is Impacted: Our vendor will be performing emergency maintenance on the StarRez environment. During the maintenance window, the StarRez web client, as well as the Housing & Dining portal may be unavailable.

Start Time: Wednesday, January 30, 11:00 AM CST

End Time: Wednesday, January 30, 12:00 PM CST

Workarounds: No workarounds will be available.

System Alert

System Alert

Resolved: 25Live Outage

Who is Impacted: 25Live users.

What is Impacted: Users may be unable to access the 25Live website, and may receive an error stating “Temporary failure while processing the event.” Administrators state the vendor is working to resolve the issue.

Start Time: Tuesday, January 29, 2:50 PM CST

End Time: Tuesday, January 29, 3:36 PM CST

Workarounds: No workarounds are available.

Update

Resolved: Administrators advise that the vendor has resolved the issue, and users may now access 25Live normally.