Archived Alerts

System Alert

System Alert

Ellucian Colleague (Datatel) Maintenance

Who is Impacted: Faculty and Staff using Datatel

What is Impacted: Administrative Technologies will be reconfiguring authentication for the Datatel system to work with our upgraded directory servers.

This change is not expected to impact end users in any way. You should still log in using your ULID and password.

Users already connected to Datatel will not be disconnected, and testing has not shown any issues with new logins. However, there is always the possibility of disruption.

If you experience issues logging in, please open a ticket with the Technology Support Center at (309)-438-4357, ithelp.illinoisstate.edu, or supportcenter@ilstu.edu. Please provide your ULID, where you attempted to login (the website or Datatel Terminal), and the time you ran into issues logging in.

Start Time: Thursday, January 4, 1:00 PM CT

End Time: Thursday, January 4, 1:10 PM CT

Workaround: There are no workarounds available. 

System Alert

System Alert

Resolved: Enterprise File Services (Network File Shares) Maintenance

Who is impacted: Students, faculty, and staff attempting to access departmental network file shares.

What is Impacted: The Enterprise File Services will be undergoing maintenance causing network file shares to be intermittently available.  During this time, the following department shares will be intermittently available:

 

ATFILES01
ATHFILES01
ATNFS01
CASTFILES01
CFAFILES01
COBFILES01
COEFILES01
EMASFILES01
MCNFILES01
MLBFILES01
OATCTLTFILES01
OATLSAVTFILES01
OATWEBFILES01
PRESFILES01
UHFILES01
VPUAAFILES01
VPFPFILES01
VPSAFILES01
VPUAFILES01

 

In addition, ULID Account Management and new ULID Account Creation services will experience intermittent availability. 

 

Start Time: Wednesday, January 3, 2018, 8:00 PM CST.

End Time: Wednesday, January 3, 2018, 11:30 PM CST.

Workarounds: No workarounds will be available.

Update

Resolved: Administrators verify that this maintenance has been completed.

Update

Update: Maintenance has been extended through 11:30 PM CST.

Update

Update: Maintenance has been extended through 10:30 PM CST.  

Phishing Alert

Phishing Alert

Phishing: FW: Email Alert

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.

Our records show that your email has reach the storage limit set. Click Here: Click This Link to upgrade your Quota.   Thanks System Administrator.?  

Phishing Alert

Phishing Alert

Phishing: Complete Your Password Reset Request;

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.

From:

 

Important Security Alert!

 

Dear <user>   

 

We received a notification to put your office365 account on hold.

 

Due to unrecognized attempt to sign in to your account.

If this was you:

Then you can safely ignore this email

 

If it was not at your request:

You can void the Password request by clicking below 

 

 

Login To Restore Account  Login To Restore Account  

 

 

This message was sent from an Unmonitored e-mail address. Please do not reply to this message. Privacy | Legal  

 

Microsoft Office

Boulevard, Suite 200

13031 West Jefferson

Los Angeles, CA

90094 USA.  

 

 

©2018 Microsoft Corporation. All rights reserved.  

System Alert

System Alert

Resolved: Cisco Finesse Outage

Who is Impacted: Users utilizing Cisco Finesse.

What is Impacted: Users logged into Cisco Finesse may have automatically been logged out.  Users attempting to log into the program will receive an error indicating the device associated with the extension is not recognized.  Administrators have been made aware and are investigating.

Start Time: Wednesday, January 3, 8:25 AM CST

End Time: Wednesday, January 3, 8:38 AM CST

Workaround: There are no workarounds available. 

Show Technical Information

Technical Information

Infrastructure Incident: 183367

Update

Resolution: Service has been restored to Cisco Finesse.  Users of the software will be able to successfully log in.