Archived Alerts

System Alert

System Alert

Resolved: Zoom Video Conferencing Outage

Who is Impacted: Faculty and staff utilizing the Zoom video conferencing service.

What is Impacted: The Zoom hosting vendor is currently experiencing an outage impacting the Zoom service on campus. Users will be unable to join or host Zoom meetings or calls.

Start Time: Wednesday, January 9, 12:41 PM CST

End Time: Wednesday, January 9, 1:15 PM CST

Workaround: There are no workarounds available.

Show Technical Information

Technical Information

Infrastructure Incident: 265512

Update

Resolved: The vendor has advised that they have resolved the issue and will continue to monitor. Users are now able to initiate and join Zoom meetings as normal.

System Alert

System Alert

My.IllinoisState.edu Portal Database Maintenance

Who is Impacted: Faculty, Staff, and Students

What is Impacted: A My.IllinoisState database will undergo maintenance.  During this database maintenance period, some portions of My.IllinoisState may not be accessible at times and/or performance may be degraded. 

Start Time: Tuesday, January 8, 5:00 PM CST

End Time: Tuesday, January 8, 8:00 PM CST

Workarounds:

  • Email Access: office365.illinoisstate.edu 
  • ReggieNet: reggienet.illinoisstate.edu 
  • Class Schedules and Student Center: go.illinoisstate.edu
  • iPeople: tools.illinoisstate.edu 

 

Update

Update: Maintenance was completed yesterday by 6:45PM.

End Time: Tuesday, January 8, 6:45 PM CST

System Alert

System Alert

Credit Card Terminal Maintenance

Who is Impacted: Users attempting to process credit card transactions via credit card terminals on campus.

What is Impacted: The point of sale credit card transaction processing vendor will be performing maintenance, which may impact the ability to process transactions via credit card terminals.   

Start Time: Tuesday, January 8, 3:00 AM CST

End Time: Tuesday, January 8, 6:00 AM CST

Workaround: No workarounds will be available.

System Alert

System Alert

Resolved: CASFILES Performance Degraded

Who is Impacted: Faculty and staff utilizing the CAS private drive server (casfiles).

What is Impacted: The CAS private drive server (casfiles) is currently experiencing issues. Administrators are aware and are working toward a resolution.

Start Time: Monday, January 7, 9:52 AM CST

End Time: Monday, January 7, 12:50 PM CST

Workarounds: No workarounds are available.

Update

Resolved: Administrators advise that the CAS Private Drive service is now available. In order to connect to the drive, please restart your computer and attempt to connect normally. Directions to manually connect may be found at KB 1467: CAS - Accessing CAS Files Private and Shared Drives. If you continue to experience issues after restarting, please contact the Technology Support Center at (309) 438-4357, by email at SupportCenter@IllinoisState.edu, or report the issue via the self-service website at ITHelp.IllinoisState.edu.

System Alert

System Alert

Resolved: CSGold Maintenance

Who is Impacted: Staff that utilize CSGold.

What is Impacted: The CSGold Redbird Card system will undergo maintenance. During the maintenance window, the CSGold desktop and web clients will be unavailable.  

Start Time: Sunday, January 6, 9:00 PM CST

Actual End Time: Sunday, January 6, 9:30 PM CST

Scheduled End Time: Sunday, January 6, 10:00 PM CST

Workarounds: No workarounds will be available.

Update

Resolution: The CSGold maintenance was successfully completed at approximately 9:30 PM CST. All services have been restored to full availability.