Archived Alerts

System Alert

System Alert

Resolved: tools.ilstu.edu Performance Degraded

Who was Impacted:  Faculty, Staff, and Student Workers

What was Impacted:  The Central Login button was not displaying on tools.ilstu.edu .  The issue has been resolved.

Start Time: Friday, January 05, 2018 12:45 PM CT.

End Time: Friday, January 05, 2018 1:00 PM CT.

System Alert

System Alert

[Resolved] Campus Solutions and iPeople Reporting Copy Outage

Who was Impacted: Reporting Copy End Users (Staff using Cognos, BI and ESB users)

What was impacted: Due to impacts which occurred during the Compellent maintenance last night, Campus Solutions and iPeople Reporting Copy databases were not updated and unavailable until 10:00am today.

  • Cognos
  • BI
  • ESB connections

Start Time: January 4, 2018 at 11:00 PM CST

End Time: January 5, 2018 at 10:00 AM CST

 

System Alert

System Alert

Resolved: Central Login Performance Degraded

Who is Impacted: Some students, faculty, and staff.

What is Impacted: A small subset of users may currently be unable to authenticate via Central Login.

Start Time: Friday, January 5, 7:30 AM CT

End Time: Friday, January 5, 11:00 AM CT

Workarounds: No workarounds are available.

Show Technical Information

Technical Information

Infrastructure Incident # 184076

Update

Resolved: Administrators confirm this issue has been resolved, and users should now be able to authenticate via Central Login.

It is recommended that users who continue to experience issues accessing online resources attempt to clear cache in their browser. Instructions for doing so may be found at:

If you have cleared cache, and continue to experience issues, please contact the Technology Support Center at 309-438-4357, or by email at SupportCenter@IllinoisState.edu.

System Alert

System Alert

Resolved: Oracle Virtual Directory (OVD) Maintenance

Who is Impacted: ISU faculty staff and students. 

What is Impacted: Administrators will be performing maintenance on the Oracle Virtual Directory.  Brief login disruptions for OVD Authentication and Central Login are possible but not expected during the maintenance.

Start Time: Friday, January 5th, 6:00 AM CT

End Time: Friday, January 5th, 7:30 AM CT

Workaround: There are no workarounds available.

Update

System administrators confirmed that the OVD maintenance has been completed.

System Alert

System Alert

Resolved: Dell Compellent Maintenance

Who is Impacted: ISU faculty, staff, and students.

What is Impacted:  ISU will be performing maintenance on the Dell Compellent Storage system.
 
During the maintenance window the following servers/services will be in an offline or degraded state.

  • Access frontend used daily by Mail Services
  • Airwave (Wireless Monitoring Utility)
  • Archibus
  • Call Data Records
  • Camtasia
  • Citrix VDI
  • COBDATA04
  • COBSTUDATA01
  • Corsefinder in My portal
  • DVSPORT (Athletics Football Video)
  • EMAS Preview backend – web
  • EMAS Project Success – web
  • EMASPro
  • ESB
  • Facilities web sites
  • fsaAtlas
  • Grants Data
  • ID Works
  • Oracle UPK Developer
  • SEVIS
  • SYSLOG2 (Splunk Logging)
  • TPG and Marketplace reporting data
  • VMware vCenter Console Access
  • WebTMA
  • No configuration changes to Cisco Call Manager can be made during this time

During the maintenance window the following databases will be offline:

  • Archibus
  • CampusSolutionsInterfaces
  • Camtasia
  • CDRData
  • CIP
  • COMET_ISU
  • coursefinder
  • datacard
  • EHSROUTES
  • emas_projectsuccess
  • EMASDataBridge
  • EMASRTL
  • erpUtils
  • fsaATLAS
  • grantdat
  • Laserfiche
  • LIVE
  • MailServices_Act
  • ODDevContent
  • PreviewBE
  • Relay421
  • Relay442
  • SCIntraPROD - Property Control Database
  • Solarwinds
  • Visual Retailing
  • WebTMA
  • WebTMA_Acct_Validation

Updated Start Time: Thursday, January 4, 5:00 PM CT

Updated End Time: Friday, January 5, 5:30 AM CT

Workaround: There are no workarounds available. 

Update

Resolved: Administrators confirm that this maintenance is now complete, and all systems should be available. Due to the unexpected impact which occurred during the maintenance period, administrators are encouraged to check their system availabilities.

Update

Due to the Compellent maintenance we are experiencing service degradation for the following:

  • office365.ilstu.edu login
  • Account Management
  • Account Creation
  • VPN
  • Users may experience delay in email delivery

Update

Update:

Due to this maintenance we are experiencing service degradation for the following:

Central Login

SharePoint

Enterprise File Service Shares:

   VPFPFILES01

   EMASFILES01

   OATLSAVTFILES01

   OATCTLTFILES01

   COBFILES01

   VPSAFILES01

   VPUAFILES01

   OATWEBFILES01