Archived Alerts

System Alert

System Alert

Resolved: ULID Account Management Processing Performance Degraded

Who is affected: Faculty, staff, and students (current and prospect)

What is affected: System administrators have acknowledged that anyone performing ULID account management including password resets and new account creation will see delays in processing of 15 minutes or more.

Start Time: Wednesday, May 16, 2018 at 11:00am CT

End Time: Wednesday, May 16, 2018 at 1:41pm CT

Workarounds: No known workarounds at this time.


Resolution: System Administrators report the issue causing the processing delays to ULID account management changes and new ULID account creation has been resolved.  

System Alert

System Alert

TouchNet Vendor Maintenance

Who is Impacted:  Users of TouchNet Portals (Parking, University Advancement,, Housing and Dining).

What is Impacted: TouchNet will be performing maintenance on their systems.  They report that no interruptions are expected.

Start Time:  Wednesday, May 16, 2018 at 2:00AM CDT

End Time: Wednesday, May 16, 2018 at 6:00AM CDT

System Alert

System Alert

Resolved: Off-Campus Voice Communication (Phone) Services Maintenance

Who is Impacted: Faculty and staff.

What is Impacted: During the maintenance window, voice calls from campus phones to off-campus phone may experience some disruption in service. If you experience a disruption in service during this time, it is recommended you use a cellular phone.

Campus to campus voice communications will not be impacted.

Start Time:  Wednesday, May 16th, 2:00 AM CDT

End Time:  Wednesday, May 16th, 2:30 AM CDT

Workarounds: Users may opt to use a cellular phone instead of a campus phone.


Resolution: Maintenance was successfully completed at 2:30 AM CDT.   

System Alert

System Alert

Resolved: Outage

Who is Impact: Employment applicants attempting to apply for a job at ISU.  Managers attempting to review their current job postings.  

What is Impacted: The Jobs.IllinoisState website is currently unavailable.  Users attempting to navigate to the site may receive an error indicating the page cannot be opened.  Administrators are working with the hosting vendor to restore the website.

Start Time: Tuesday, May 15, 7:45 AM CDT

End Time: Tuesday, May 15, 8:43 AM CDT

Workaround: There are no workarounds available.

Show Technical Information

Technical Information

Infrastructure Incident: 213483


Resolution: Administrators report the ISU Jobs website has been restored.   

System Alert

System Alert

Resolved: StarRez Maintenance

Who is Impacted: Students, faculty, and staff.

What is Impacted: The vendor is going to be implementing a hotfix for StarRez.  There will be a period of several minutes where the administrative tool for Windows and the Web Client will be unavailable.

Start Time: Sunday, May 13th, 12:00 PM CT

End Time: Sunday, May 13th, 6:00 PM CT

Workarounds: No workarounds are available.



Resolution: The hosting vendor has completed the StarRez maintenance as of 7:23 PM CDT.  The Windows Client and the Web Client are available.  


Update: The StarRez Web Client has been successfully updated and is available for use. The Windows Client remains unavailable and the hosting vendor continues work to restore service.