Archived Alerts

System Alert

System Alert

Resolved: WebTMA Maintenance

Who is Impacted: Faculty, Staff, and Students

What is Impacted: WebTMA application and iServiceDesk web site will be undergoing maintenance to apply software updates.

Both WebTMA and iServiceDesk (ISD.IllinoisState) will be unavailable during the maintenance period as services are updated and restarted.

Start Time: Friday, November 10, 6:00AM CST

End Time: Friday, November 10, 7:00AM CST

Workarounds: No workarounds


Resolved: The WebTMA maintenance update has been applied successfully and the service is available for use. Some slowness in the application may be experienced, but should improve as the day goes on.

System Alert

System Alert

Resolved: Cherwell Client Performance Degraded

Who was Impacted: Staff attempting to utilize the Cherwell Rich (desktop), or Web clients.

What was Impacted: Cherwell was in a degraded state affecting both the web and desktop clients.  The web portal (ithelp.illinoisstate) was unaffected.

The issue is now resolved.

Start Time: Thursday, November 9th, 2:45 PM CST

End Time: Thursday, November 9th, 3:15 PM CST

System Alert

System Alert

Resolved: Campus Solutions New Account Creation Outage

Who is Impacted: Prospect Students attempting to create a new account

What is Impacted: Students attempting to apply to the university cannot create a new account at this time.  Administrators are aware of this issue and working to resolve it.  Please check back for updates to this alert at a later time.

Start Time: Thursday, November 9, 9:00AM CST

End Time: Thursday, November 9, 2:57 PM CST

Workarounds:  No known workarounds at this time.


Resolution: The issues impacting ULID Account Creation have been resolved. 

System Alert

System Alert

Resolved: Central Login / Account Self Service Emergency Maintenance

Who is Impacted: Faculty, Staff, and Students

What is Impacted: System Administrators have identified an issue requiring maintenance to the Central Login & Account Self Service applications.

This maintenance is expected to last about 30 minutes.

During this time, users will be unable to create new accounts or change their passwords. Logging into websites with central login may also be impacted.

Administrators will update this alert with more information as it is available.

Start Time: Wednesday, November 8, 6:30 PM CDT 

Workarounds: No workarounds available.


Resolved:  The Maintenance has been completed.

Central Login is available and there are no ongoing issues effecting any websites that use Central Login.

Administrators continue to try to resolve the account maintenance impact.  The account maintenance portal and new account creation are unavailable at this time.

System Alert

System Alert

Resolved: Office 365 Web Portal Performance Degraded

Who is Impacted: Faculty, Staff, Students, and Annuitants.

What is Impacted: The Office 365 web portal ( is currently experiencing degraded performance causing some services to be unavailable to some ISU users.

The following services may be unavailable:

  • Ability to read emails in the reading pane.
  • Ability to send emails through the web client.

Email Clients like Outlook, Thunderbird or cell phone applications appear to be unaffected.

Start Time: Wednesday, November 8, 5:00 PM CST

End Time: Wednesday, November 8, 8:00 PM CST

Workarounds: Double clicking an email in the web app opens a new window allowing it to be read.  Faculty, Staff, and Students can download Outlook through to read and send emails.


Resolution: The vendor has resolved the issues impacting the Office 365 Web Portal and service has been restored to full functionality. 


Update: The vendor continues to work toward a resolution of this issue. 


Update:  Microsoft is aware of the issue and is working toward a resolution.  Microsoft hopes to resolve the issue in 60 to 90 minutes.