Archived Alerts

System Alert

System Alert

SharePoint Database Maintenance

Who is Impacted: All campus SharePoint users.

What is Impacted: Administrators will be performing database maintenance to the on-campus SharePoint.  On-campus SharePoint will not be available during some of the maintenance period, and may experience degraded performance during most of the maintenance period.  Office 365 SharePoint websites will not be affected.

Start Time: Thursday, January 10, 9:00 PM CST

End Time: Thursday, January 10, 11:00 PM CST

Workaround: There are no workarounds available.


Update: Maintenance has completed.

End Time: Thursday, January 10, 9:25 PM CST

System Alert

System Alert

CAS Private Drive System (casfiles) Emergency Maintenance

Who is Impacted: Faculty and staff utilizing the CAS private drive server (casfiles).

What is Impacted: Emergency maintenance that will cause an outage of the CAS Private Drive system (casfiles server) is scheduled for Thursday, January 10th beginning at 8 PM.  It is unknown how long this outage will be.  During this time all CAS Private Drives (aka R: drive) will be completely unavailable. 

Start Time: Thursday, January 10, 8:00 PM CST

Workarounds: As a workaround, files may be copied to your ISU provided OneDrive before January 10th at 8 pm.  See knowledge article 751 for instructions.

Alternatively, OneDrive can be connected to your PC or Mac such that the files will be accessible without a browser, just like casfiles.

  • Windows: Run the OneDrive application and login (work account).  OneDrive will be available in file explorer.  Install from if needed.
  • Mac: Install OneDrive from and login (work account).  OneDrive will be available in the finder.

Files may also be copied to a local computer hard drive however OneDrive is recommended. 

Please submit a ticket at or call 438-4357 (help) if you would like any assistance.


Resolved: The CAS Private Drive service is back online and working normally.  CAS-IT Administrators will continue to closely monitor the service.  It is highly encouraged that Private Drive users attempt to open a few of their most important files or those that might be needed in the near future.

If you continue to experience issues using this service please first restart your computer and if the problem persists tell us by calling 438-HELP, emailing, or logging in to the self-service website at

If needed, directions to reconnect to the drive can be found via knowledge article 1467 at .


Update: Administrators continue to work on the issue. CAS Private drives (casfiles server) remain unavailable. 


Upon investigation, administrators have come to believe that some files on CAS Private drives may not open correctly.


Administrators have what is considered to be a reliable backup from 12/18/18.  Administrators continue to work to restore the server to a reliable state as well.  Faculty and staff can request to retrieve backed-up data through 12/18/18. To do so please submit a ticket by logging in to, click report an issue, click "Ask My IT Team a Question" found in the middle of the page footer and complete that form. 


Update: Administrators continue to work on the issue. CAS Private drives (casfiles server) remain unavailable. A time of resolution for this issue is not currently available.

System Alert

System Alert

SQL Server Database Maintenance

Who is Impacted: Staff using any of the below listed applications or services.

What is Impacted: Standard patch maintenance will be performed on one of the SQL Server database server.  The following applications and services will experience multiple outages and possible degraded performance during the planned database maintenance period:

  • Archibus
  • AT Report Server
  • Call Data Records
  • Facilities iServiceDesk
  • Facilities Management Condition Assessment web site
  • Facilities Management Small Scale Drawings
  • Microsoft BitLocker Administration (MBAM)
  • Schlage
  • Various Campus Solutions Interface ESB jobs
  • Velocity (unavailable for the entire maintenance period)
  • WebTMA
  • Work Order Cost Reports

Start Time: Thursday, January 10, 6:00 PM CST

End Time: Thursday, January 10, 8:00 PM CST

Workarounds: No workarounds will be available.


Update: Maintenance has successfully completed.

End Time: Thursday, January 10, 7:45 PM CST

System Alert

System Alert

Resolved: IT Network Monitoring Application (Cacti) Outage

Who is Impacted: ISU IT staff.

What is Impacted: The Cacti network monitoring application is currently unavailable. Users attempting to login to the application may receive an error. Administrators are aware of the issue and are working toward resolution.

Start Time: Thursday, January 10, 10:23 AM CST

End Time: Thursday, January 10, 11:06 AM CST

Workarounds: Users who need to check the status of a port may submit a Cherwell ticket.


Resolved: Administrators advise that the issue has been resolved, and the Cacti service is now available.

Phishing Alert

Phishing Alert


The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.

<Name of Sender> has shared OneDrive files with you from Department of Education. Click review below to view file.


Review File



<Name of Sender>
Department of Education Building
400 Maryland Ave, SW
Washington, DC 20202