Archived Alerts

System Alert

System Alert

Resolved: RightFax Scheduled Maintenance

Who is Impacted: Faculty, Staff, and Students

What is Impacted: We do not expect any disruption of service.

Start Time:  Friday, May 18th, 2018, 5:00 PM CST

Scheduled End Time:  Friday, May 18th, 2018, 5:30 PM CST

End Time:  Friday, May 18th, 2018, 6:45 PM CST

Update

Resolved:  The RightFax maintenance was completed at 6:45 PM.

System Alert

System Alert

Resolved: Multiple Website and Web Application Outage

Who is Impacted: Faculty, Staff, and Students

What is Impacted:  The Netscaler Load Balancer maintenance has caused an unexpected impact causing users to be unable to navigate or log into some websites or web applications.

The following websites have been identified as potential impacts:

  • academicapplications.illinoisstate.edu
  • academicapplicationsdev.illinoisstate.edu
  • alerts.illinoisstate.edu
  • analytics.illinoisstate.edu
  • analyticsdev.illinoisstate.edu
  • autoconfig.illinoisstate.edu
  • beta.library.illinoisstate.edu
  • beta-library.illinoisstate.edu
  • cardswipe.illinoisstate.edu
  • cardswipe-dev.illinoisstate.edu
  • ciss.illinoisstate.edu
  • code.illinoisstate.edu
  • connectionsproject.illinoisstate.edu
  • ctltbeta.illinoisstate.edu
  • dba.illinoisstate.edu
  • formmail.illinoisstate.edu
  • forms.tel.illinoisstate.edu
  • hdoffice.illinoisstate.edu
  • helpdesk.illinoisstate.edu
  • honorsevents.illinoisstate.edu
  • icsps.illinoisstate.edu
  • iguidesdev.illinoisstate.edu
  • isuhomedev.illinoisstate.edu
  • ithelp.illinoisstate.edu
  • psout.illinoisstate.edu
  • psout-dev.illinoisstate.edu
  • psout-test.illinoisstate.edu
  • ptqs.illinoisstate.edu
  • sdeservice.illinoisstate.edu
  • secure.illinoisstate.edu
  • stateyourpassion.illinoisstate.edu
  • supportcenter.illinoisstate.edu
  • techalerts.illinoisstate.edu
  • technews.illinoisstate.edu
  • timeclock.illinoisstate.edu
  • timeclockdev.illinoisstate.edu

Start Time: Friday, May 18th, 7:00 AM CT

End Time: Friday, May 18th, 1:50 PM CT

Workaround:  No workarounds are available at this time.

 

Update

Resolved:  The impact has been resolved with a workaround.  Administrators are working toward a permanent solution.  Notifications for any impacts caused by the permanent solution will be announced in a separate alert.

 

System Alert

System Alert

Resolved: Netscaler/Load Balancer Maintenance

Who is Impacted:  Students, faculty, and staff.

What is Impacted: There will be a few sub-second disruptions to all production VIPs housed within the Load balancer appliances as they are upgraded.  Customer impact may experience a brief disruption of connectivity but should not be logged out of websites.

Start Time: Friday, May 18th, 6:00 AM CT

Scheduled End Time: Friday, May 18th, 7:00 AM CT

Actual End Time: Friday, May 18th, 1:50 PM CT

Workaround: There are no workarounds available.

Update

Resolved:  The Load Balancer maintenance has been resolved.

 

System Alert

System Alert

Resolved: Microsoft Teams Desktop App Performance Degraded

Who is Impacted: Users attempting to communicate via the Microsoft Teams desktop app.

What is Impacted: The hosting vendor acknowledges users may be unable to start up the Microsoft Teams desktop app or experience connectivity issues in the application.  

Start Time: Thursday, May 17, 8:05 AM CDT

End Time: Thursday, May 17, 10:54 AM CDT

Workaround: Users may be able to communicate through the Microsoft Teams web and mobile app however, they may experience similar sporadic connectivity issues.  

Show Technical Information

Technical Information

Infrastructure Incident: 214185

Update

Resolution: The hosting vendor reports the impact to the Microsoft Teams desktop app has been remediated.

Phishing Alert

Phishing Alert

Phishing: Meeting Alert

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.

Meeting Notification  

 

There would be an urgent meeting tomorrow 17th May 2018.  

 

Kindly click here for more details.  

 

Thank you.

Illinois State University.