Archived Alerts

System Alert

System Alert

Resolved: Campus Solutions Student Service Center Performance Degraded

Who was Impacted: Students

What was Impacted: The Student Service Center was unavailable to students preventing the normal process for registering for classes and applying for graduation.  The impact is currently resolved.

Start Time: Wednesday, June 12, 2019 2:53 PM

End Time: Wednesday, June 12, 2019 3:13 PM

Update

Resolved:  The impact is resolved.

System Alert

System Alert

Cherwell Performance Degraded

Who is Impacted: Faculty, Staff, and Students

What is Impacted: Cherwell is currently operating in a degraded state.  The impact is affecting the customer portal, web portal, and desktop client.

Start Time: Wednesday, June 12, 2019 9:30 AM

Workaround: There are no workarounds available.

Show Technical Information

Technical Information

Infrastructure Incident: 299340

Update

Resolved:  The vendor has resolved the Cherwell impact.

Update

Update: Cherwell performance has improved as the vendor continues to monitor and restore service to normal functionality.

Phishing Alert

Phishing Alert

Phishing: Join our survey team

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.

From: [Name}
Sent: [Date]
Subject: SUBJECT TO USE TODAY: Join our survey team.
 
 
 
Opportunity to work part time in a flexible enviroment. Read more about this survey offer by Clicking Here
 
 

System Alert

System Alert

Resolved Study Abroad Online Application Performance Degraded

Who is Impacted: Students attempting to apply for the Study Abroad program.

What is Impacted: Students attempting to apply for the Study Abroad program may experience performance degradation while working within the online application. Administrators are aware and are working with the vendor toward resolution.

Start Time: Wednesday, June 12, 8:05 AM CDT

End Time:  Wednesday, June 12, 8:41 AM CDT

Workarounds: No workarounds are currently available.

Show Technical Information

Technical Information

Infrastructure Incident: 299280

Update

Resolved:  Administrators have confirmed the vendor has restored service.  Monitoring for performance will continue.

System Alert

System Alert

Global Payments Credit Card Terminal Maintenance

Who is Impacted: Users attempting to process credit card transactions via Global Payments credit card terminals on campus.

What is Impacted: The point of sale credit card transaction processing vendor will be performing maintenance, which may impact the ability to process transactions via Global Payments credit card terminals.

Start Time: Wednesday, June 12, 7:00 AM CDT

End Time: Wednesday, June 12, 9:00 AM CDT

Workarounds: There are no workarounds available.